# Page 42 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 42 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/62194/LiveChat/reviews

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LiveChat

4.6 (1713)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 42 - Reviews of LiveChat

## Showing most helpful reviews

Showing 1026-1050 of 1713 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BS

Bala S.  
Customer Support executive  
Luxury Goods & Jewelry  
Used the software for: 1-2 years

### "A very good application for live chat handling and customer complaints"

September 20, 2023

5.0

Pros

Live chats and help desk are really easy to use.

Cons

None as such since all the features are user friendly

Review Source

JB

Jennifer B.  
Site Manager  
Consumer Services  
Used the software for: 2+ years

### "Simple and effective "

December 3, 2019

5.0

I’ve had nothing but positive experiences while using this software. It loads fast and is simple to use.

Pros

The best feature of this particular software is that it lets you know when the person on the other end is typing a response.

Cons

After using this software frequently, I have yet to find any area of it that would be considered a con.

Review Source

CH

Connor H.  
Owner  
Dairy  
Used the software for: 1-2 years

### "Live chat 10x my business "

January 29, 2019

5.0

I’m so glad I was introduced to LiveChat. I have closed hundreds of sales using this software! I HIGHLY recommend LiveChat for ANY E commerce website. Having this feature really helps sales!

Pros

The Live chat software has enabled me to talk to my customers in REAL time and help educate and make sales!

Cons

Honestly there’s nothing I don’t like about LiveChat

Review Source

VR

Verified Reviewer  
Software and Web Developer  
  
Used the software for: Less than 6 months

### "Allows you to keep contact with your customers at all times."

March 13, 2018

5.0

Pros

Live chat is exactly the tool our business needed, it allows us to keep track of our users needs and keep in touch with them.

Cons

The pricing is a little high and some customers where not retained after constantly involving with them.

Review Source

IR

Islam R.  
Doctor  
Accounting  
Used the software for: I used a free trial

### "Live chat "

November 26, 2022

5.0

I'm very happy for using it.

Pros

Easy to use and high resolution when you use it .Don't use alot of data.

Cons

Should be abdated weakly to be easy for children to use it

Review Source

ML

Melissa L.  
HUD Housing Counselor  
Real Estate  
Used the software for: Less than 6 months

### "Great Communication Tool for Customer Service"

October 23, 2020

5.0

Absolute game changer for our business model. With more and more clients wanting on demand service, this helps fill a gap we previously were not sure how to fill.

Pros

Live Chat has allowed our team to effectively provide real time customer service to clients during a difficult time when all things have become digital or online. With the inability to meet with clients in person due to the worldwide pandemic this software has been a game changer.

Cons

Once this software is set up and ready to go, it is an awesome tool to use. Time for learning all the various features may take a little longer than expected but worth the effort due to functionality.

Review Source

NC

Natalia C.  
Human Resources Consultant  
Human Resources  
Used the software for: 6-12 months

### "Universal tool for communication with customers"

December 6, 2018

4.0

Pros

Considering that the modern market offers a huge number of chat applications for communication with customers, it was difficult to choose. Why did we decide to stop on LiveChat? This is a truly universal tool with many built-in functions, easy to use and has the support of Cyrillic fonts.

Cons

Despite all its advantages, the tool is still not sufficiently adapted to modern realities. Updates come late. There are nuances in translation from English into Russian.

Review Source

AM

Alisa M.  
Support manager  
  
Used the software for: 6-12 months

### "Be in touch with your customers"

March 12, 2018

4.0

Pros

A strict requirement for any social service is convenience. The LiveChat team was able to provide this feature, so even a person who sees it for the first time will use the product without any problems. Mobile version by functionality and convenience does not lag behind.

Cons

LiveChat can not please the extensive functionality, and users of Apple technology and do not remain behind. If the company is small, the cost of the product will hit hard on its budgets.

Review Source

ER

Ellie R.  
manager  
Retail  
Used the software for: 6-12 months

### "People prefer this over making phone calls..."

December 20, 2022

5.0

Answering sales questions, trouble shooting processes for customers and overall just being available

Pros

Simple, easy, problem free and provides an invaluable add on to support.

Cons

The bot auto responses are a learning curve.

Review Source

SM

Stephanie M.  
Owner/ operater  
Retail  
Used the software for: Less than 6 months

### "Just what I was looking for "

September 26, 2022

5.0

Overall I am really enjoying the app

Pros

A 24 hour help desk right on your website can really make a difference in seeing more positive numbers

Cons

It would be nice to have a customized button available

Review Source

JM

Jessilon M.  
Student  
E-Learning  
Used the software for: 2+ years

### "Phone no more"

October 11, 2019

4.0

My overall experience with LiveChat has been positive. I prefer to communicate this way, especially when discussing sensitive issues and not wanting to share the details with everyone else in the room!

Pros

I love being able to communicate without being on put on hold on the phone for several minutes. This is a very innovative way to provide customer support. I am always in front of my computer and being able to correspond with someone in a chat room instead of the phone is more preferred because I do not have to stop everything that I am doing in order to be able to talk to someone on the phone.

Cons

There is nothing that I did not like. I love this software and wish more companies would use it!

Review Source

zkS

zubair khan S.  
student  
Computer Software  
Used the software for: 6-12 months

### "Awesome Software"

January 4, 2019

5.0

LiveChat software is the great communication software and everyone can chat with other easily.

Pros

LiveChat was the great functional and easy to use. The interface of the LiveChat is very easy and everyone can understand the GUI of the LiveChat software. The support center of the LiveChat is very fast and give the reply to everyone within the small interval of time.

Cons

The overall functionality of LiveChat is best and no compliment on them..........................................

Review Source

DA

Donald A.  
owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Ease of implementation is extrodinary"

July 25, 2019

5.0

Pros

Ease of implementation in websites along with a UI that makes working with the chat sessions a breeze

Cons

I am trying to come up with any problems or short comings and to be truthful I can't think of any.

Review Source

TP

Tapan P.  
Youtuber  
Public Safety  
Used the software for: Less than 6 months

### "The application is much better then another app"

November 7, 2022

5.0

My overall experience is very good and 10 out of 10

Pros

Well designed:-Not just from an aesthetic point of view – it’s a pleasure to use LiveChat.Lots of features:-They have their own helpdesk, knowledgebase and chatbot solutions, which can be easily integrated with LiveChat.Apps:-For iOS, Android as well as PC and Mac. Compared to the browser console they even have a few special features (like an automatic time-out).Age related:- Live chat app is used all the age person.

Cons

The software has no cons but I suggested the software is used carefully

Review Source

DC

Daniel C.  
SEO Specialist  
Luxury Goods & Jewelry  
Used the software for: 2+ years

### "Great piece of software to aid your customers"

December 14, 2018

5.0

Generally it has been a pleasant experience. Customer services were quick to respond and we have not had any issues at all.

Pros

The interface is very intuitive and easy to use. There are lot's of features to help engage with customers on your website. The app is very stable and also works perfectly with our CMS which is Wordpress.

Cons

I would have liked more options to customize the chat window in the settings. I did this through CSS so it wasn't a problem but a drag and drop interface would be awesome, for less savvy users.

Review Source

MD

Mark D.  
Instructor  
Higher Education  
Used the software for: 1-2 years

### "Easy to get “live” help"

July 10, 2020

5.0

Overall, it’s been a very positive experience. I have found the software to be easy to use and have never had any functional issues with it. Highly recommend when not wanting to wait on the phone and when multitasking. You just need to remember to keep the chat window open if you’re doing more than one thing at once.

Pros

I have used the software to solve a number of problems and have found, especially recently, that the ability to safely and securely chat with someone to resolve the issues has been great. I like that the conversations can be saved, which is really helpful if you need a record of the effort made to resolve the problem down the road.

Cons

I haven’t found much to dislike. The software opens easily within various platforms and, other than delays by the company to connect with a representative, which is not a fault of the software, everything has work3d well.

Review Source

nuki G.  
Content Manager  
Building Materials  
Used the software for: Less than 6 months

### "Very easy livechat software"

March 28, 2018

5.0

Pros

First of all i like the price, then i like 24/7 service and they always help me. Easy to integrate to facebook page.

Cons

I like everything. I work already three months but have not found any issues or problems. All the best.

Review Source

SW

Sarah W.  
Team Lead Happiness Engineer  
Internet  
Used the software for: 2+ years

### "A good option for chat support."

September 25, 2019

4.0

Pros

It works well! It's customisable, and the reporting in particular is really helpful.

Cons

The "new visitor in the queue" notification stresses me out!! Fortunately, it can be disabled. Sometimes the software can be a bit buggy - particularly the integration we have with Zendesk, sometimes that breaks.

Review Source

Karolina K.  
Dyrektor Marketingu  
Higher Education  
Used the software for: 6-12 months

### "LiveChat sells!"

November 16, 2015

5.0

Simple but powerful tool which provides us the most effecitve customer service we've ever had. It is also easy way to collect valuable leads. LiveChat provides many useful features, great reporting system, immediate and friendly support team. One of the best investments we've made to improve our customer service and sales index.

Review Source

JL

Jennifer L.  
Intern  
Government Administration  
Used the software for: 2+ years

### "Live Chat is so Convenient!"

February 26, 2020

5.0

Overall it works great if the people on the other side respond accordingly.

Pros

I like the convenience of using Live Chat when needing product information or when other issues arise that can be solved quickly without having to wait forever on the phone.

Cons

I don’t like that sometimes employees that are suppose to be there and answer questions are not there.

Review Source

LF

Lisa F.  
Billing manager  
Hospital & Health Care  
Used the software for: 2+ years

### "live chat"

November 19, 2019

4.0

I would recommend Live Chat as I think questions get answered a lot quicker than sitting on the phone on hold.

Pros

Live Chat is very simple to use and depending on the site that is offering it, it usually is very quick to get a response.

Cons

Sometimes, this feature asks too many questions as far as securing your identity before you actually get to ask your question.

Review Source

Marc J.  
President/CEO  
Wholesale  
Used the software for: Less than 6 months

### "The single BEST strategy we implemented in 2015"

December 9, 2015

5.0

From a sales and marketing perspective, adding LiveChat to our site was the single BEST strategy we implemented in 2015. With 300,000 products on our site, you can imagine the product-related questions our customers might have. LiveChat is an easy and FAST way for a potential customer to get the information they need to make a buying decision. Since we started with LiveChat, we have seen a monthly lift in revenue of 1.7% or more. and we are thrilled!

Pros

A small investment with big dividends. Easy to use--for us AND our customers. Outgoing messaging features help us promote sales and products. LiveChat helped us identify and fulfill a need we didn't know we had.

Cons

Can't think of a single con.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 6-12 months

### "chat is the best thing."

February 6, 2019

5.0

Pros

using chat is the best trick that will higher your conversion rate they have I think the best price competing with intercom etc

Cons

their ux and their ui is not the best other than that I don't think that their is any major cons with the platform

Review Source

PK

Prem K.  
Engineer  
Information Services  
Used the software for: 1-2 years

### "Easy and convenience for agents and customers"

February 2, 2019

5.0

Pros

Its just too easy to use and get started for anyone.

Cons

Yet to come across anything that has bothered me.

Review Source

DD

Dealdiane D.  
Software Developer  
Computer Software  
Used the software for: 2+ years

### "My goto point of contact"

March 25, 2019

5.0

Pros

This makes customer service so much easier. Why choose to ring them and be put on hold for 30+ min or email them and get a response at least a day later? This is such a good alternative form of customer support.

Cons

I don't know how much overhead this brings to the business so I guess that is one of the con - it's an extra overhead?

Review Source

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