# Page 61 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 61 - Is LiveChat the right Live Chat solution for you? Explore 1721 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1721) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 61 - Reviews of LiveChat ## Showing most helpful reviews Showing 1501-1525 of 1721 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NC Nicole C. Director Education Management Used the software for: 1-2 years ### "Useful " September 13, 2018 4.0 Pros This one is nice if you are not in the mood to talk or sit on hold for a phone call waiting for customer service Cons Must be clear to get your point across to get the appropriate help Review Source TH Tony H. Construction Used the software for: 6-12 months ### "Livechat" November 26, 2015 5.0 it is really good software and has proved popular with our customers, there is good suport availble to help when setting it up, highly recomend it to everyone but our competitors Review Source AS Adina S. Co-owner of auto repair sgop Automotive Used the software for: 6-12 months ### "It's more useful than others like it" May 31, 2022 4.0 Pros I just like that it's pretty quick and i don't have to wait forever to chat Cons I don't know if there is anything I would change at least nothing comes to mind Review Source JK Janeen K. Administrative Secretary Religious Institutions Used the software for: 1-2 years ### "Works a lot better than phone calls!" December 9, 2019 5.0 Works very well as long as the customer can type out their issues. Pros It works much better than the phone. You can get messages much clearer and can get a better understanding of what the customer needs. Cons Sometimes the messages are going back and forth faster than the conversation so it can get confusing. Review Source EK Erin K. Travel Agent Consumer Services Used the software for: 2+ years ### "LiveChat" February 16, 2019 4.0 Pros I like that I can instantly chat with a customer support person. Cons Sometimes the option for this pops up in odd places on my screen. Review Source VR Verified Reviewer Quality Engineer Medical Devices Used the software for: Less than 6 months ### "Fills a Need Perfectly" April 5, 2019 5.0 Pros It is so easy to use livechat and get transcripts of the chat for future records. The software loads fast and displays an automatic greeting that is easily replaced by a real operator to take care of my issue(s). Cons As a user I have no complaints for this software. It works every time I've used it and there are no bad surprises when I use it. It functions as promised and works every time I've used it. Review Source Zain S. Social Media Marketing Architecture & Planning Used the software for: Less than 6 months ### "By Far The Best Product In The Market" July 26, 2020 5.0 I'm satisfied with LiveChat, it does what it says and a good product for a professional website. Pros LiveChat is a power-packed little software that enables your website to easily interact with your customers. It is easy to deploy and much easier to use than it's competitors's product. Cons I don't feel that there is something wrong with this product. Though, I would like to see more options for reporting and E-mail marketing. Review Source tB taras B. technical designer Architecture & Planning Used the software for: I used a free trial ### "User" October 5, 2018 5.0 its straight forward, and the software is very reliable unlike Skype. Used it mostly on the client end, and it works really well with technical support. can log conversation easily and send copies of interactions. Pros I'm a user of Live Chat on many platforms and its very intuitive and a great way to chat with clients. Cons I don't really have a Con for Livechat, maybe that it isn't that feature rich, but I personally dislike programs that try to be a swiss army knife when they're intended purpose is to be a butter knife. Review Source RN Ryan N. COO Marketing and Advertising Used the software for: 1-2 years ### "My Go To Recommendation on Chat Features" March 29, 2019 5.0 Pros Easy to integrate onto your website. The website interface is intuitive. It's easy to teach staff how to use it. Cons This isn't Live Chat's fault - but you DO need a human monitoring it for it to be the optimal customer experience. If no human is available, it defaults to a webform. Review Source HH Helmi H. Director of Admissions Used the software for: ### "Very user friendly. " May 16, 2016 5.0 LiveChat has many positives. It gives both current and prospective students the ability to chat with our team. The chat service immediately connects us and allows us to assist customers in real time. One admin is able to assist multiple customers simultaneously. You are able to save responses to questions which are asked on a repetitive bases so our response time is increased which gives the customer a better experience. LiveChat also has reporting options which allow us to view activity on a daily, weekly or monthly bases. Review Source Response from Text May 17, 2016 Helmi, thank you for taking the time to write such a detailed feedback. MM Mona M. Operations Associate Medical Practice Used the software for: Less than 6 months ### "Must need for any work environment " September 3, 2019 5.0 Overall I find that it works wonders and I like to solve peoples problems. Its a win-win. Pros LiveChat is a great chat software to use between members and employees. It has a mobile and web version which comes in handy as well. It saves chat history and has a good ticket system to keep track of requests. Its makes life easier on both sides. Cons There is nothing that I dislike about this software. Sometimes the connection can be weak but its not a big issue. Review Source AP Anyssa P. photographer Photography Used the software for: 6-12 months ### "Much Needed" November 3, 2019 4.0 Pros Great way to communicate with my customers Cons it can be a tad bit fuzzy and blurry.... Review Source TÖ Tugay Ö. Customer Support Specialist Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very useful " November 13, 2015 5.0 This is the best chat service and very useful, I can recommend for everyone. Also the staff is very kindly. This is the great solution for support clients. Review Source VR Verified Reviewer Directeur Banking Used the software for: Less than 6 months ### "la meilleure plateforme " February 24, 2023 4.0 Pros l'utilisation facile et simple de l'interface , Cons tchat vidéo et géolocalisation sur la plateforme Review Source MB Marcy B. Used the software for: ### "Excellent customer service tool" January 5, 2017 5.0 We added Live Chat to our website and immediately had customers looking to chat with us and ask questions about our products. We were able to provide immediate answers and help, without having them be inconvenienced by having to call or e-mail us. LiveChat was surprisingly easy to use. We will definitely continue to use this product going forward! Review Source GG Giulio G. Front Office Used the software for: Less than 6 months ### "Huge service inside a simple chat" December 29, 2018 4.0 Pros Chats are such a perfect way to integrate your customer service on the business web site. Live chat is simply huge: hundreds of tools and features all in one "simple chat". Cons What happens with Live Chat is that, sometimes, the gap between big and small business may be too big to start using these features. Just keep in mind you start with the basics and grow step by step. Anyway the starter price could not fit to everyone! Review Source jS jasmine S. CO Security and Investigations Used the software for: 6-12 months ### "Love Live Chat" November 30, 2020 5.0 I have used live chat while on websites to ask question or gather more information. It is extremely useful. Pros This software is very convenient and I truly believe that if you run a website with frequent customers, you need live chat! A lot of times, I go on website and have questions or confused, but having live chat eliminates that. Cons I would recommend live chat to anyone. There is nothing that I did not enjoy or didnt like about this great app. Review Source TD Taylor D. Writing Writing and Editing Used the software for: Less than 6 months ### "Great for customer service" October 27, 2023 5.0 Pros I really enjoy utilizing live chat. It is convenient and efficient. Cons There is nothing that I do not like about it Review Source VR Verified Reviewer Realtor Real Estate Used the software for: Less than 6 months ### "Nice and easy to use" February 17, 2019 5.0 Live Chat gives us one more touch point for our site browsers to reach us if they need assistance. It is always nice to be available. Pros I love the fact we are able to use the free version of the software. No more than we need it, we would not pay for something like it, but it is nice to have for our browsers. Cons I cannot think of anything right off the top of my head that we dislike about it. It fills our needs. Review Source AT Ashley T. Cna Hospital & Health Care Used the software for: Less than 6 months ### "Live chat" August 15, 2020 4.0 I recommend this to people so much easier then on the phone Pros This is nice to have it allows you to talk to a repersentive instead of being on the phone all day. Cons Sometimes it will glitch out or will end the conversation and have to start all over or figure out how to get back on Review Source Derek E. Front-End Web Developer Information Technology and Services Used the software for: Less than 6 months ### "I have used Live Chat for multiple clients. Highly recommend for your company." July 21, 2020 5.0 A client of mine was looking for a live chat feature and Live Chat is simply my go to recommendation. The ease of use on the client side is simply amazing. Pros Simple the most user friendly, easy to use Live Chat software for your company looking for Live Chat capability. Cons For some beginner users. The learning curve for implementing the software may be a bit tough. But once you do it once or twice it is a breeze. Review Source AD Alita D. Office Manager Construction Used the software for: Less than 6 months ### "Works great without any issues" September 16, 2020 5.0 LiveChat works as intended without any issues. The cost is reasonable and the only downfall apprears to be an inability to accept documents or images so secondary communiction is required. Pros LiveChat has been easy to use and intuitive. I Haven't had any glitches or freezing issues. All around a reliable product. Cons The only con I have found to this product so far is the inability to upload screenshots, documents, or photos, which can be quite helpful for tech support and customer service issues. Review Source JF Juliana F. Auxiliar de Escritório Wholesale Used the software for: Less than 6 months ### "Fácil de usar" November 14, 2022 5.0 Ótimo software, indico pra aqueles que querem um contato rápido e direto com seu cliente. Pros Gosto do software porque ajuda demais na comunicação. O chat é fluido. A conexão de vídeo é muito rápida, sem travamentos e dificuldades. O uso é fácil. Cons Não tive dificuldade no uso, os clientes entram em contato com a empresa com agilidade. Não tenho do que reclamar. Review Source VR Verified Reviewer Développeur indépendant Used the software for: Less than 6 months ### "Works as expected" February 6, 2018 4.0 Pros LiveChat is what you need to keep in touch with your customers, there is a great number of features that will help you build a good customer service if that's what you are looking for. Cons It isn't a real con because it depend on each one, but for me the pricing doesn't seem to be right. You get unlimited agents though but it isn't enough with you have a team of two or more. Review Source AM Amy M. Owner Used the software for: Less than 6 months ### "I used LiveChat on a few of my online stores as a way to test offering live support to customers." May 9, 2018 4.0 Pros LiveChat was an application that was offered through the Bigcommerce platform where I build the majority of my online stores. LiveChat offered a free trial which was a nice way to test out whether my customers would use the feature on my site. Customer service through the integration and testing process was stellar. If you need help installing the feature on your site their team is willing and quick to help. Cons Ultimately, my customers did not take to the integration, so I ditched it. I do not think it was a fault of the company's but the monthly fee is too steep to justify keeping on my stores. I would say the biggest con is the price. 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