# Page 66 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 66 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1713) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 66 - Reviews of LiveChat ## Showing most helpful reviews Showing 1626-1650 of 1713 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AHM ALEXANDRE HENRIQUE M. CHEF Restaurants Used the software for: I used a free trial ### "A business app" August 5, 2020 2.0 Pros Clear background and interface. I think LiveChat Lite's performance will improve compared to full version. Cons It keeps sending notifications when logged out. Loading slow with also good internet connection. Review Source RT Rajeev T. software engineer Computer Software Used the software for: Less than 6 months ### "Most useful software for online communication" April 12, 2019 4.0 Pros I use this software once a while for live chat communication and also video and simply cool with no browser and machine dependancy. i would recommend this. Cons No such cons as of now to say about this product Review Source VR Verified Reviewer Research Tech III Higher Education Used the software for: Less than 6 months ### "Live chat offers a lot! " April 10, 2019 5.0 Awesome! Pros live chat is easy and always pleasure to use. It offers so may options including using/sharing it with many users. Cons Live chat is little bit pricier than others. Review Source TH Tom H. Used the software for: ### "Great online tool for your customers" October 13, 2016 5.0 A fantastic tool to help you interact and engage with your customers, rather than an email customers can get a quick easy response via Live Chat. Review Source Response from Text October 17, 2016 You're right, Tom! It is much better than sending an email and waiting days for an answer or calling some phone center and getting put on eternal hold. Thanks! RM Rodny M. Alumno Libraries Used the software for: I used a free trial ### "Precio" November 5, 2022 5.0 Pros Que par su precio es muy bueno ya que es bastante económico Cons Todo me gustó sobre este progam caí no encuentro fallas Review Source JMF Jose Melissa F. utilisateur Libraries Used the software for: Less than 6 months ### "liveChat le choix ideal" January 6, 2023 4.0 facilite l'organisation de mes travaux Pros accessible, fluide, facile a utiliser, bien organisé , precis Cons jusqu'à maintenant tout est parfait, j'ai commencé a l'utiliser il y a 6 mois. et je suis deja satisfait Review Source MC Mike C. General Manager Farming Used the software for: Less than 6 months ### "Saved me a lot of time!" March 4, 2019 5.0 Works very well, No problems at all. Pros I was able to communicate with an appliance repair person with great success! It worked without disconnecting. Cons Need to be able to leave the chat and return when sending Information regarding the chat. Review Source AZ Alexis Z. CEO Internet Used the software for: 6-12 months ### "Super Helpful Software! " June 23, 2019 5.0 Pros My favorite thing about this software is its ability to minimize problems as it connects users with technicians who can provide support. Cons There is nothing I don’t like about this software. Review Source VR Verified Reviewer Software Developer Wholesale Used the software for: Less than 6 months ### "Easy to use" November 21, 2018 4.0 Pros Easy UI and helps us to be connected with many people Cons Mobile app only does the basic function which enables us to chat with customers and then nothing Review Source kC karcina C. Homemaker Accounting Used the software for: I used a free trial ### "Live chat" July 31, 2020 4.0 Pros Live chat is easy to use asking questions through costumer service without the hassel of calling. Cons Improvement in livechat would be seeing how many people are in front of me in the que. Review Source NG Noelle G. desk Human Resources Used the software for: I used a free trial ### "Happy" July 11, 2022 5.0 Happy with software Pros Ease of use, prompt customer service if needed Cons All happy with this software, no problems Review Source SP Sheena P. Teacher Education Management Used the software for: Less than 6 months ### "livechat" December 29, 2020 5.0 fun. enjoy . easy to use and very entertaining Pros it is funny and very cool. this software let you be friendly with other people. it is another form of communication Cons some of the participant are rude. maybe the admin should screen the people who wants to use this software Review Source GR Greg R. Used the software for: ### "Great Features" October 13, 2016 5.0 Love the canned responses. Many option to choose from. The support that they offer is also great. Love the articles! Review Source Response from Text October 17, 2016 Many thanks for the kudos, Greg! It's been a pleasure having you as a customer! What topics do you think we should cover in upcoming articles? Let us know! CL Carrie L. Admin Medical Practice Used the software for: I used a free trial ### "Live Chat " March 22, 2019 4.0 Easy to use product Pros I enjoy this software when I am needing tech support from other programs. Cons I really do not have any at this time, i will attempt to use more frequently to see. Review Source KT Kevin T. Staff Accountant Accounting Used the software for: Less than 6 months ### "Great chat software for customer service" August 26, 2019 5.0 Pros As a customer, I really like having the option to chat live with customer service agents rather than calling them, and this software is perfect for that purpose. Cons There is nothing I dislike about this software. Review Source VR Verified Reviewer Web Content Writer (work from home) Information Technology and Services Used the software for: Less than 6 months ### "Versatile help desk solution " April 4, 2019 5.0 Pros I can use LiveChat for online marketing and sales, web analytics, and to provide live customer support. Cons There are no disadvantages as LiveChat is ideal for small offices as well as large corporations. Review Source CR Cortland R. Customer service Retail Used the software for: 6-12 months ### "A helpful way to get customer service done faster" April 2, 2020 4.0 Pros People dont like to call as much as they used to, so this is a great way to communicate with customer service easier Cons A little pricier than other online chat apps Review Source CM Christopher M. Used the software for: ### "Excellent Professional Chat for your website" October 13, 2016 5.0 Extremely easy to install (I used Weebly), and works exactly as advertised. Clean, fast and completely professional look and feel. Customers will be very pleased and so will your admins. Review Source Response from Text October 17, 2016 We couldn't agree more with you! Thanks for the review, Chris! PT Ping T. Used the software for: ### "null" June 27, 2018 1.0 Review Source GW Grzegorz W. Used the software for: ### "null" February 27, 2019 5.0 Review Source MT Michelle T. Used the software for: ### "null" May 10, 2019 5.0 Review Source DB Daniel B. Officer Marketing and Advertising Used the software for: ### "null" October 18, 2018 5.0 Review Source VMA Vladimir Merchan A. Marketing and Advertising Used the software for: ### "null" January 8, 2019 4.0 Review Source KS Katie S. Entertainer Marketing and Advertising Used the software for: ### "null" November 20, 2017 5.0 Review Source cJ cassandra J. Pharmacy Student Higher Education Used the software for: ### "null" May 10, 2018 5.0 Review Source Talk to a Capterra advisor for free and get results within 15 minutes.