--- title: "Page 68 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 68 - Is LiveChat the right Live Chat solution for you? Explore 1729 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/62194/LiveChat/reviews/?page=68" page_type: "reviews" language: "en" publication_date: "2026-11-01" --- LiveChat 4.6 (1729) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 1st, 2026 # Page 68 - Reviews of LiveChat ## Showing most helpful reviews Showing 1676-1700 of 1729 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT Josh T. Quality Control Apparel & Fashion Used the software for: I used a free trial ### "Used on several sites" April 12, 2019 5.0 Pros I've used LiveChat on several support sites. It's clean and easy to use, no hassle what so ever. Cons Didn't really find any cons with using LiveChat, at least from a customer standpoint. Review Source MG Martin G. Used the software for: ### "Simple yet amazing" April 6, 2016 5.0 It does what is says it does. The best customer service, I have ever experienced. Certainly, there are couple of things which could be implemented like segmentation etc but all in all amazing. Review Source Response from Text April 11, 2016 Many thanks for sharing your experience! JG John G. Used the software for: ### "With Live Chat; Businesses Are More Connected" January 10, 2017 5.0 This chat software helped improve my businesses communication and effciencies overall. I am very grateful for this software and would recommend it to any business owner; who is seeking to improve communication within their business. Review Source AM Anna M. Used the software for: ### "Will help to communicate with customers" April 21, 2017 5.0 By installing this client on your site, we realized that 8 out of 10 user problems can be solved in just a few minutes on-line. This approach allowed us to increase customer loyalty and our subscriber base is growing every day. Review Source JM James M. Used the software for: ### "Excellent Enhancement for your Website" November 2, 2016 5.0 LIVE CHAT is an excellent value to enhance your website and provide you existing and potential customers with the proper support for your products and services Review Source Response from Text November 2, 2016 Thank you for taking time out of your day to leave a review, James! FE Francheska E. Used the software for: ### "Reservations" November 14, 2016 5.0 User friendly easy to use. I use the chat history to follow up with my guest. Any chats I have missed I can contact guest right back. Review Source Response from Text November 18, 2016 You shall always follow up with your guests! :)) Thanks for your feedback, Francheska! SM Sara M. Used the software for: ### "Live Chat increases the number of signups! " October 26, 2016 4.0 LiveChat gives us the opportunity to talk to our website visitors! Thanks to Live Chat we get more signups for our Lead Scoring add-on free trial . Review Source Response from Text November 2, 2016 Short but sweet - thanks for taking the time to leave us a review, Sara! :) TM Tony M. Sells Used the software for: ### "Easy to use" December 6, 2016 5.0 I found live chat to easy to use, the interface is very intuitive and every person can do the work to meet costumers easily . Pros Interface Esthetic Price Intuitive Cons It's a little expensive Review Source GV Geoff V. Used the software for: ### "Great tool" November 2, 2016 5.0 Livechat helps us create more sales opportunities by allowing us to connect with customers directly when they visit our website. Review Source Response from Text November 3, 2016 That's what I like to hear! Thanks for taking the time to rate us, Geoff! EG Emily G. Used the software for: ### "I've never had any issues. It's a lot of fun" May 17, 2016 4.0 I like seeing what the person on the other side is typing, so I can start my response early Review Source Response from Text May 18, 2016 Emily, thanks for your review. We also like the sneak peek feature. It's one of our favorites. KR Kamil R. Used the software for: ### "Talk with your customers !" July 20, 2010 5.0 LiveChat is the best software to talk with customers. Simple to use, and we see better conversions than email or phone! Pros Best features for good price. Very easy to use. Review Source BZ Bartek Z. IT Used the software for: ### "Great application" April 23, 2015 5.0 We use Live Chat from 2 years! Is easy i clever. Livechat have wonderful support and very useful options to service customers! Is the best of all ! Review Source Response from Text April 23, 2015 Thanks for all the kind words! :) BW Bret W. Used the software for: ### "SDR review of LiveChat " November 2, 2016 5.0 Good experience with LiveChat. Very responsive and gives our company the ability to track all communication with interested website visitors. Review Source Response from Text November 3, 2016 Thanks for leaving a review, Bret! PM Pierre M. CFO Accounting Used the software for: I used a free trial ### "There is better free options out there." December 4, 2018 4.0 Pros It is easy to use for the average person, good features. Cons Pricing is not that great, there is better free options out there. Review Source MC Monica C. Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "LiveChat great for quick customer service" December 31, 2021 5.0 Overall I really like the benefits of this software and I would recommend that more websites use it. Pros I like that this software makes it possible for me to receive customer service help quickly and instantaneously on websites whilst shopping and etc Cons I don’t like that there are sometimes glitches with it but that doesn’t happen too often Review Source JJ Jennifer J. Used the software for: ### "Easy to use" November 4, 2016 5.0 Live chat is easy to use, and love the offline messages. Love the # and the whisper feature. Great tool for our team Review Source Response from Text November 18, 2016 Thanks for the kudos, Jennifer! :) RF Ron F. Used the software for: ### "Very user friendly" April 4, 2017 5.0 Have had great experiences with LiveChat. No suggestions for improvement at this point, never had any issues with using this software. Review Source AJ Asma J. Self-employed Entertainment Used the software for: I used a free trial ### "Quite helpful" July 29, 2022 5.0 Pros Helpful and easy to use, it help to connect easily Cons Sometime it get slow down, or kind of shallow sleep Review Source VR Verified Reviewer Receptionist Non-Profit Organization Management Used the software for: I used a free trial ### "LiveChar Review" May 31, 2019 4.0 Pros Easy to use products for the most part. Cons Don’t have many pros or con for this software. Just neutral. Review Source dV diego V. Ceo Used the software for: ### "Excellent!" April 29, 2016 5.0 extremely important for all of my customers who have e-commerce sites and more Review Source Response from Text May 2, 2016 Diego, thank you for your short and sweet review. TG Tiffany G. Shift manager Food Production Used the software for: I used a free trial ### "Good software" May 10, 2022 5.0 Pros We only use this software every once In awhile when ever someone has a question or complaint and it's very user friendly and easy too use its a great concept and the support system is wonderful as well Cons This is so user friendly and easy to use there's nothing bad to say about this software Review Source FM Francisco M. Owner Used the software for: ### "The best chat in the market" May 12, 2016 5.0 I trying with others but LiveChat is better in all senses. Review Source Response from Text May 17, 2016 Francisco, I couldn't agree more with you. Thanks for the review. JP Jordan P. Self Employed Arts and Crafts Used the software for: Less than 6 months ### "Great concept" May 24, 2022 4.0 Pros This software actually has a great concept. I love that I can chat with customers and handle customer service. Cons When I did use it, I was not able to zoom in on pictures I was sent (such as screenshots). Also, the notifications would often not come through, which was a huge con to me. Review Source CM Carolyn M. owner Consumer Services Used the software for: I used a free trial ### "Chat" July 27, 2022 5.0 Pros easy to use and to set up, they can also do custom integrations if they are wanted. Cons this is not as secure as some of the others, and some of the functionality is lacking, such as spell check or co-browsing. Review Source DD Dipali D. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Ease of use is one of the main reasons for using Live Chat " July 11, 2017 4.0 It's easy to use and has a non-bulky interface. We've not faced any tech issues with this software. Pros \- Easy to use; no fluff - Clean interface - No tech issues where the chat has failed - Can define offline modes easily - Easily customizable with company logo - Works great on mobile devices as well Cons \- Not easy to connect pre-defined surveys - Automated actions such as turning off on its own when a chat is over Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.