# LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveChat the right Live Chat solution for you? Explore 1724 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1724) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of LiveChat Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact.“ April 10, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “I paid for this live chat service for years and it has consistently failed to work properly.“ December 21, 2025 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites.“ December 21, 2025 RE Robert E AdministrationWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago.“ February 27, 2025 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed.“ April 10, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The service disconnects without warning.“ December 21, 2025 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps.“ April 10, 2026 CE Charles E Sales ManagerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: I used a free trial. “Difficult to get it setup and working correctly in my experience.“ May 15, 2026 ## Showing most helpful reviews Showing 1-25 of 1724 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian S. Director Computer Software Used the software for: I used a free trial ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect!" February 22, 2026 5.0 I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. Pros I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time! Cons the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveChat the cost was much higher than LiveChat + HelpDesk Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) notifications didn't work well. This was a deal breaker for me. Review Source LT Lisa T. Onwer Construction Used the software for: Less than 6 months ### "Best feature, integration, and automation mix" March 3, 2026 5.0 smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. Pros Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. Cons nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing LiveChat Easier to automate, better for no code low code Switched from [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Better features and integration with our existing tools Review Source SG Swagat G. Founder and CEO Arts and Crafts Used the software for: Less than 6 months ### "Great Live Chat plugin for WordPress websites" April 17, 2026 5.0 Pros LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. Cons The pricing is something that could be improved. It feels a bit high if compared with other competitors. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Just wanted to try a new product, there was no specific reason. Review Source CE Charles E. Sales Manager Logistics and Supply Chain Used the software for: I used a free trial ### "LiveChat experience" May 15, 2026 3.0 Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. Pros It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. Cons Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Drift discontinued supporting the product Review Source PB Pritijeet B. OMNI Marketing Retail Used the software for: 2+ years ### "Live Chat Feed Back" June 5, 2026 5.0 LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal are challenging for us. Pros Customer Support was exceelent & LC portal functionalities are really good and easy for us to manage the customers. Cons I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. Review Source Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 1-2 years ### "Good Chat Option for Websites" April 21, 2026 4.0 Overall, it’s been solid and reliable. It’s easy to use, helps teams respond faster, and keeps support organized in one place. The main downside is cost as you scale, but the day-to-day experience is smooth and efficient. Pros It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance. Cons Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools. Review Source CP Chris P. Supervisor Computer Software Used the software for: 1-2 years ### "LiveChat saves us!" May 14, 2026 5.0 We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience. Pros The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program. Cons Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor Review Source TN Travis N. Digital Director Automotive Used the software for: 2+ years ### "Great customer service! 10/10" April 29, 2026 5.0 Pros The customer service provided by \[sensitive content hidden\]! Everything has been smooth since onboarding and have had no issues and it's really easy to use! Cons Not really anything that I don't like about Livechat. Customer service has been absolutely phenomenal. Review Source DM David M. Analyst Food Production Used the software for: 1-2 years ### "Increases Productivity" April 29, 2026 5.0 Positive one. I will continue to use it. As I mentioned earlier, it helps with my productivity. Being able to do multiple things at once Pros It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background Cons Sometimes it seems like it lags. Not sure if it is the system though or if the person on the other side is just taking time to answer. Review Source MM Mohammed M. Project manager Civil Engineering Used the software for: 6-12 months ### "Quick solution" April 21, 2026 5.0 Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still prefer the telephonic conversation. Pros I love the real time and quick responses to the simple questions without waiting on calls for long hours. Cons Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements. Review Source VR Verified Reviewer Purchase Engineer Industrial Automation Used the software for: 6-12 months ### "Review for LIvechat" January 20, 2025 5.0 I have good experience of live chat use. It is less expensive than other tool such as team support. Also is is very to used. There customer support is also very good. Pros With the help of this software we are easily connecting with our customer. It also very helpful in our organization internally. Cons Since I am using this tool regular during till days I haven't seen any issues in this tool. Switched from [TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) Customer support not good also its pricing is high as compared to Live chat. Review Source Priyanka S. Marketing Associate Logistics and Supply Chain Used the software for: Less than 6 months ### "Effective and User-Friendly Support Tool" January 6, 2025 5.0 LiveChat is user-friendly and effective for real-time support. It offers great integrations and insights, though it can be pricey for smaller teams. Overall, it’s a valuable tool for improving customer engagement. Pros Its easy to use and manage. Real-time chat boosts customer engagement, and it integrates well with other tools. The analytics offer helpful insights to improve support. Cons LiveChat can be expensive for smaller teams. Some advanced features are locked behind higher-tier plans. The mobile app experience can be a bit clunky at times. Alternatives considered [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing LiveChat we choose livechat for its ease of use, powerful features, and seamless integrations with our existing tools Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) We switched to live chat from tawk for its more robust features and better user experience Review Source PB Paul B. Customer Experience Manager Sports Used the software for: 2+ years ### "Use LiveChat, you can't go wrong!" May 6, 2025 5.0 More than 3 years full time, managing thousands of chats. The Archives page shows 20,847 right now. Not that bad, right? I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before. For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human. With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic. Pros It works! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed. Cons I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️ Review Source GB Gopa B. Group Manager - Training Information Technology and Services Used the software for: 2+ years ### "LiveChat nextGen app" December 17, 2024 5.0 I liked using it. The team found canned messages helpful. Pros interactive, fast and very helpful for business purposes. Cons Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption. Review Source JJ Joyce J. News Correspondent Broadcast Media Used the software for: 1-2 years ### "Am Amazed With LiveChat " December 2, 2024 5.0 It gets the work done fast and well every time. Pros This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk. Cons I haven't had any issues with LiveChat at all. Review Source JM Jazzmen M. CEO Arts and Crafts Used the software for: 1-2 years ### "Chitty chatty" May 6, 2025 5.0 Pros I like I can chat and meet anyone which actually caused me up find love Cons I hate that I can’t see more details about the person I’m chatting with. Review Source OI Olanrewaju I. National Vice Chairman Religious Institutions Used the software for: 2+ years ### "Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat" November 4, 2024 5.0 Pros LiveChat allows me to record and monitor calls in one single integrated repository. Issue tracking and incident management are other key relishes which I gain with LiveChat. Cons I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis. Review Source EN Emmanuel N. Chief Servant Religious Institutions Used the software for: 2+ years ### "LiveChat A Enhanced Customer Support Tool" October 1, 2024 5.0 It has made work easy for me and my customers. Pros LiveChat is an interactive customer support team that we have integrated to feet our basic needs. It works well all the time and it is easy to set up. Cons Ito hass never had any problems since I started using it. Review Source PB Pernia B. Advisor to the Digital Marketing Team Non-Profit Organization Management Used the software for: 2+ years ### "Why I Prefer LiveChat for Live Chat" September 24, 2024 4.0 Pros LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat. Customer support for 24/7 has enabled us to retain customers and attract leads. Cons I do not like the fact that LiveChat can’t function in absence of internet connection. Review Source JB Jessica B. Digital content creator Broadcast Media Used the software for: 2+ years ### "Live chat is so stress free." September 18, 2024 5.0 Stress free and highly effective communication tool at my convenience. Pros Able to communicate effectively with someone especially when I’m unable to talk because background noise etc. Cons Having to wait for the agent to come on the chat and the fact that some times it goes off after few minutes of inactivity. Review Source JA Jackson A. Management Consultant Human Resources Used the software for: 2+ years ### "Live chat is better than Phone or Email Support" August 29, 2023 5.0 Pros It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels. Cons There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis. Review Source AGV Amytha Grace V. Sales and Customer Service Associate Retail Used the software for: 2+ years ### "I panic when I hear the knock knock." August 30, 2023 5.0 My experience with LiveChat is worthwhile. Aside from it's really serving it's purpose for our business, it does not make our lives complicated. Pros As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end. Cons First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space. Review Source HH Hannah H. HR and Accounting Specialist Computer Hardware Used the software for: 1-2 years ### "LiveChat is the perfect tool for our Sales and Support efforts!" February 27, 2024 5.0 LiveChat is a great feature to have on our website and has increased our Sales. It integrates seamlessly with Outlook email, giving me daily updates on any chats I missed. It makes follow-up easy. Pros How easy it is to use! LiveChat is a great feature to have on our website and has increased our Sales. Cons It seems to be a great product. I don't have any Cons Review Source NM Nomfundo M. Quality Assessor Retail Used the software for: 1-2 years ### "Instant and live interactions with our customers when it is most convenient for them." September 22, 2021 5.0 It has been a breeze to work on this platform, our customer engagement has increased and we have been able to solve more customer's queries quickly. Pros This platform has been such a great addition to ways that our customer's can communicate with us. Livechat has worked so well for our customers that we receive the most communication through this platform and we are able to serve them more efficiently. Cons In all honesty, I have not picked up any issues with the platform since we've started using. Our agent are happy with the platform and how easy it is for them to move between chats. Review Source VR Verified Reviewer SDET Hospital & Health Care Used the software for: 2+ years ### "Livechat is a life savier for healthy customer base and keep them happy" January 14, 2023 5.0 Excels the business by helping keep customers happy.Helps resolve customers issues in jiffy.If users dont have call facility, LiveChat tricks the market Pros Software is very easy to integrate with whatever UI technology we use, javascript/React/AngularJs etcHelps to track user tickets even when tech support team are offline Cons Never came across any issuesSome times server gets hanged in between communication with customers which can be improved Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.