--- title: "LiveChat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LiveChat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/62194/LiveChat/" page_type: "product" language: "en" --- # LiveChat Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveChat ## What is LiveChat? LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. ## What is LiveChat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,727 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Intuitive and simple interface Efficient real-time communication High cost for features Occasional lag and connectivity issues Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Live Chat / 2026 - Customer Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LiveChat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.text.com&name=LiveChat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveChat 4.6 (1,727) VS. [4.7 (24,160)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $25 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,693) Ease Of Use 4.6 (22,715) Value For Money 4.5 (1,245) Value For Money 4.5 (15,279) Customer Service 4.6 (1,279) Customer Service 4.4 (13,539) ## LiveChat alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,466)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (998)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) ## FAQs about LiveChat Overview ### What problems does LiveChat solve? LiveChat solves slow customer response, abandoned website visits, and disorganized support workflows by enabling real-time conversations, canned replies, ticket assignment, archived chat history, and CRM integrations. Customer support, sales, recruiting, and distributed service teams benefit most, especially when they need mobile coverage, fast onboarding, and visibility into agent performance. Answer based on 832 reviews Overview ### Which roles and teams benefit most from LiveChat? LiveChat benefits business owners, executives, and operations managers who need responsive customer support and visibility into team performance. Marketing and sales teams use it to capture leads and guide buyers, while project managers, developers, and office teams rely on it to streamline communication, resolve issues quickly, and improve service efficiency. Answer based on 1634 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is LiveChat built for? LiveChat is built mainly for small businesses, which account for 72% of reviewers, and is used most in Computer Software at 7%. It also serves ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises, with additional adoption in Information Technology and Services at 6% and Retail at 5%. Answer based on 1727 reviews Features and Usability ### What are the key features of LiveChat? LiveChat includes core live chat tools like real-time chat, canned responses, chat history, message sneak peek, and ticket management. Differentiating features include proactive chat, chatbot automation, website visitor tracking, real-time reports, and integrations with Facebook Messenger, WhatsApp, CRM systems, and other support tools. Answer based on 1183 reviews Pricing ### How much does it cost and what fees or limitations are included? LiveChat starts at $25/user/month for Starter, with Team at 59, Business at 89, and custom Enterprise pricing; a 30-day free trial is available. Reviewers often call it fair value and easy to justify, but many say per-user pricing, advanced features, and scaling to multiple seats can get expensive. Answer based on 214 reviews Integrations ### Which third-party tools and platforms does LiveChat integrate with? LiveChat integrates with WordPress, Shopify, Mailchimp, Wix, Adobe Commerce, Salesforce Service Cloud, and ChatBot, with reviewer-confirmed use across websites, ecommerce, and email marketing. It also supports over 100 integrations in its catalog, including tools like Asana, ActiveCampaign, BigCommerce, and Basecamp for broader business workflows. Answer based on 296 reviews Getting Started and Support ### How easy is it to onboard and train a team on LiveChat? LiveChat is generally quick to onboard, with live online sessions, webinars, documentation, and videos available for training. Reviewers say sales reps, support agents, and other nontechnical users get productive fast, sometimes within days. Admins handling setup, integrations, bots, or deeper customization usually need more time and guided tutorials. Answer based on 23 reviews Getting Started and Support ### What customer support options does LiveChat offer, and how do users rate the experience? LiveChat offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as easy to reach, friendly, and quick to respond, especially through chat, though some report delays during peak times, occasional issue resolution lag, and inconsistent experiences depending on the representative. Answer based on 1233 reviews Security ### How does LiveChat handle data security and access control? LiveChat uses secure chat encryption, permission management, custom rules, transcript records, and options that automatically hide information to support confidentiality. Reviewers also mention high data protection standards and secure integrations. Still, some flag limited privacy controls, weak admin control over IP collection, transcript access restrictions, and added cost for stronger security features. Answer based on 33 reviews ## Who uses LiveChat? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple interface 95% positive reviews out of 366 Most reviewers describe ease of use as a key benefit, with fast setup and minimal learning curve. High cost for features 43% negative reviews out of 144 Some reviewers indicate pricing is higher than alternatives, with extra charges for advanced features and multiple users. Efficient real-time communication 93% positive reviews out of 88 Most reviewers find communication features enable instant, organized, and multitasking-friendly interactions across teams and clients. Occasional lag and connectivity issues 72% negative reviews out of 110 Most users comment performance and speed suffer from lag, slow loading, and frequent disconnections during high usage. Remote-friendly team collaboration tools 96% positive reviews out of 67 Most reviewers indicate team collaboration is seamless, supporting remote work, easy onboarding, and responsive support. Unreliable message notifications 38% negative reviews out of 103 Some users report message notifications are delayed, inconsistent, or missing, leading to missed chats and customer frustration. Destiny B. Bartender, 1 employee. "It always updates at the wrong time, causing me to not receive messages" ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of Live Chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) LiveChat includes all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay on top of incoming customer requests, allowing teams to deliver more timely and consistent support. Chat/Messaging 4.7 (72) 73.61% of 72 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 4.6 (58) 63.79% of 58 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.6 (277) 59.21% of 277 reviewers that rated this feature as important or highly important You get the flexibility to manage chats from anywhere using your mobile device. Reviewers indicate mobile access is convenient, keeps them connected outside the office, and supports multitasking, though a few mention the mobile version has some navigation limitations compared to desktop. Real-time Consumer-facing Chat 4.6 (280) 59.29% of 280 reviewers that rated this feature as important or highly important With this capability, you can instantly connect with customers, answer questions, and provide support efficiently. Reviewers appreciate the quick response times, ease of use, and increased customer satisfaction, noting it helps boost sales and makes communication more comfortable. Transcripts/Chat History 4.5 (226) 50.88% of 226 reviewers that rated this feature as important or highly important LiveChat offers easy access to past conversations, letting you review details and follow up effectively. Users think this aspect helps track customer interactions, resolve issues, and maintain continuity, though some mention limited organization options for chat records. File Sharing 4.4 (167) 43.71% of 167 reviewers that rated this feature as important or highly important It gives you the ability to quickly and securely exchange files during chats. Reviewers appreciate the ease and speed of sharing documents and images, though some feel the file sharing options are basic and could be more advanced. LiveChat 135 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Deal Management: Defines specific deal parameters to negotiate and secure deals - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: It gives you the ability to quickly and securely exchange files during chats. Reviewers appreciate the ease and speed of sharing documents and images, though some feel the file sharing options are basic and could be more advanced. - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Health Score: Calculate a company, client account or person's health via a scoring system - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: You get the flexibility to manage chats from anywhere using your mobile device. Reviewers indicate mobile access is convenient, keeps them connected outside the office, and supports multitasking, though a few mention the mobile version has some navigation limitations compared to desktop. - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Form: Form to collect visitor contact information when live chat isn't available - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: With this capability, you can instantly connect with customers, answer questions, and provide support efficiently. Reviewers appreciate the quick response times, ease of use, and increased customer satisfaction, noting it helps boost sales and makes communication more comfortable. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: This aspect helps you organize and track customer requests efficiently. Some users say it’s easy to create and manage tickets, making follow-up simpler, but a few mention limited customization and slower resolution compared to live chat. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: LiveChat offers easy access to past conversations, letting you review details and follow up effectively. Users think this aspect helps track customer interactions, resolve issues, and maintain continuity, though some mention limited organization options for chat records. - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web-based Deployment: SaaS, web-based, online deployment - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (1,584) 4.5 Based on 1,584 reviews ## Pricing Value for money 4.5 (1245) Free Trial [View pricing plan details](https://www.capterra.com/p/62194/LiveChat/pricing/) Starter $25.00 Per User,Per Month It includes: - One Assistant - Website - Apps - Direct Chat Link - Facebook Messenger - up to 100 visitors - Multiple website support - Applications - Inactivity message - Customer details - Agent rating - Transfers Team $59.00 Per User,Per Month It includes: - SMS - Canned responses - Private canned responses - Canned response suggestions - Custom customer segments - Chat tagging - File sharing - Routing rules based on URL - Automated tags - LiveChat Dashboard - Chat statistics - Tags usage Business $89.00 Per User,Per Month It includes: - Tag suggestions - Text enhancement - Chat summary - Apple Messages for Business - Routing rules based on geolocation - Chat takeover - Work scheduler - Agent activity - Agent performance - Chat duration - Chat response - On-demand reporting Enterprise Custom Quote Available It includes: - Beta sentiment analysis - White label - Audit log - Security assistance - HIPAA Compliance - Single Sign-On (SSO) ready - Product training - Software engineer support - Legal assistance - Alternative payment terms - Key Account Manager Value for money 4.5 (1,245) 4.5 Based on 1,245 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1279) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,279) 4.6 Based on 1,279 reviews ## User reviews Overall rating 4.6 Based on 1,727 reviews Filter by rating 5(1215) 4(430) 3(63) 2(13) 1(6) Mentioned topic Sorted by most recent Salatiel S. Manager Gambling & Casinos ### "Outstanding Company and Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. Pros Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. Cons There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dimakatso M. Receptionist Health, Wellness and Fitness ### "My 4+ Years Experience with LiveChat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 It is through LiveChat that we have been able to attract more patients and close more deals in my organization. Pros LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online visitors via my facility website. Cons All has been super cool on my end-I wasn’t the one who integrated it to our website, so I won’t venture much i to technicality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jason K. CEO Wholesale ### "Excellent support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Very pleased. I enjoy the product and it is comforting to have such good support available, very happy Pros \[sensitive content hidden\] was very patient with me. He made it very easy to resolve my issue and I was delighted with the service Cons I was a little daunted at first finding my way around the subscritpion offers by chat support was superb Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Pritijeet B. OMNI Marketing Retail ### "Live Chat Feed Back" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 5, 2026 LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal are challenging for us. Pros Customer Support was exceelent & LC portal functionalities are really good and easy for us to manage the customers. Cons I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Charles E. Sales Manager Logistics and Supply Chain ### "LiveChat experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 15, 2026 Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. Pros It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. Cons Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Drift discontinued supporting the product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Chris P. Supervisor Computer Software ### "LiveChat saves us!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience. Pros The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program. Cons Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TN Travis N. Digital Director Automotive ### "Great customer service! 10/10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2026 Pros The customer service provided by \[sensitive content hidden\]! Everything has been smooth since onboarding and have had no issues and it's really easy to use! Cons Not really anything that I don't like about Livechat. Customer service has been absolutely phenomenal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM David M. Analyst Food Production ### "Increases Productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2026 Positive one. I will continue to use it. As I mentioned earlier, it helps with my productivity. Being able to do multiple things at once Pros It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background Cons Sometimes it seems like it lags. Not sure if it is the system though or if the person on the other side is just taking time to answer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bill L. Vice President of Sales and Operations Information Technology and Services ### "Good Chat Option for Websites" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 21, 2026 Overall, it’s been solid and reliable. It’s easy to use, helps teams respond faster, and keeps support organized in one place. The main downside is cost as you scale, but the day-to-day experience is smooth and efficient. Pros It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance. Cons Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mohammed M. Project manager Civil Engineering ### "Quick solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still prefer the telephonic conversation. Pros I love the real time and quick responses to the simple questions without waiting on calls for long hours. Cons Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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