# LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveChat the right Live Chat solution for you? Explore 1721 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1721) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Reviews of LiveChat Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact.“ April 10, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “I paid for this live chat service for years and it has consistently failed to work properly.“ December 21, 2025 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites.“ December 21, 2025 RE Robert E AdministrationWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago.“ February 27, 2025 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed.“ April 10, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The service disconnects without warning.“ December 21, 2025 CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps.“ April 10, 2026 Lamia W FounderLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 1721 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: Less than 6 months ### "Chatting with LiveChat" March 28, 2026 5.0 It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. Pros Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients. Cons No cons! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement. Review Source SG Swagat G. Founder and CEO Arts and Crafts Used the software for: Less than 6 months ### "Great Live Chat plugin for WordPress websites" April 17, 2026 5.0 Pros LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. Cons The pricing is something that could be improved. It feels a bit high if compared with other competitors. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Just wanted to try a new product, there was no specific reason. Review Source VR Verified Reviewer Managing director Legal Services Used the software for: 2+ years ### "Unreliable service, wasted money, no support" December 21, 2025 1.0 I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. Pros Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. Cons The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. Review Source Brian S. Director Computer Software Used the software for: I used a free trial ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect!" February 22, 2026 5.0 I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. Pros I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time! Cons the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveChat the cost was much higher than LiveChat + HelpDesk Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) notifications didn't work well. This was a deal breaker for me. Review Source CP Colleen P. Director of Programming Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Tools for Responsive and Efficient Client Service" April 10, 2026 5.0 As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. Pros LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. Cons Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. Review Source MD Max D. Night Audit Hospitality Used the software for: 6-12 months ### "Reliable and user-friendly Live Chat solution" March 25, 2026 5.0 Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. Pros LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. Cons One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. Review Source Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 1-2 years ### "Good Chat Option for Websites" April 21, 2026 4.0 Overall, it’s been solid and reliable. It’s easy to use, helps teams respond faster, and keeps support organized in one place. The main downside is cost as you scale, but the day-to-day experience is smooth and efficient. Pros It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance. Cons Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools. Review Source Scott M. Owner Alternative Dispute Resolution Used the software for: 1-2 years ### "Waxstop - \[sensitive content hidden\] Saved ME" April 1, 2026 5.0 very good platform. Pros \[sensitive content hidden\] got me back into my old account as i was still being charged but wasnt using it for so long. Cons nothing Review Source Joseph H. Executive Director Government Relations Used the software for: 6-12 months ### "How to get to the bottom of an upgrade or downgrade" April 2, 2026 5.0 Quick. Easy to use. Easy to reach someone. Easy to navigate. Completely useful in every way one should expect from a LiveChat. Pros Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites. Cons Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat. Review Source JG Jacob G. Operations Computer Games Used the software for: 1-2 years ### "Thanks for the assistance rendered by Support." March 27, 2026 4.0 So far it is pretty good. There are always areas to improve the platform. Will be great to include more automation system with respect to AI. Pros Customer Support is always on hand to help. A good customer support platform for businesses to deploy. Cons Should have more Apps or Tools as part of the generic platform rather than having to pay for many of them. E.g. Ticketing system for tracking and monitoring. Review Source JB Jonathan B. Ceo Medical Practice Used the software for: 6-12 months ### "Live chat is an awesome feature to have" July 31, 2022 5.0 My overall experience with life Chat has been excellent and I have nothing to complain about only complaint that I have is that it’s made my life simpler now that was a joke but it has made my life simpler and there is nothing to complain they did an excellent job on this software Pros Once adding life chat to our website it’s been a great feature we’re able to get updates from patients that need help with our live chat link Cons There is nothing to talk bad about this software it has all the features that I want and that I like and may be a little bit extra Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing LiveChat My friend recommended life chat so I went with their option Review Source PB Paul B. Customer Experience Manager Sports Used the software for: 2+ years ### "Use LiveChat, you can't go wrong!" May 6, 2025 5.0 More than 3 years full time, managing thousands of chats. The Archives page shows 20,847 right now. Not that bad, right? I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before. For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human. With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic. Pros It works! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed. Cons I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️ Review Source AZ Adam Z. Marketing Director Executive Office Used the software for: 1-2 years ### "Our Customers Love It and so do Our Customer Service Reps!" March 13, 2025 5.0 Overall LiveChat is a great tool to communicate with your customers. Customers nowadays want instant help and that's what we've trained our operations to provide, with the help of Live Chat. It is also fairly affordable every month. Pros Our customers love the opportunity to chat with our service reps in real time at the click of a button instead of calling in. Our chat operators appreciate how easy it is to service multiple customers simultaneously. Cons Some of the reporting is only available for users of the top tier plans. Review Source GB Gopa B. Group Manager - Training Information Technology and Services Used the software for: 2+ years ### "LiveChat nextGen app" December 17, 2024 5.0 I liked using it. The team found canned messages helpful. Pros interactive, fast and very helpful for business purposes. Cons Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption. Review Source GG Gary G. Owner Retail Used the software for: 2+ years ### "Positive Chat" December 19, 2024 5.0 Very positive and useful. Great interactions with customers. Pros Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts Cons The VPN showing different locations but the customer is not there Review Source OI Olanrewaju I. National Vice Chairman Religious Institutions Used the software for: 2+ years ### "Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat" November 4, 2024 5.0 Pros LiveChat allows me to record and monitor calls in one single integrated repository. Issue tracking and incident management are other key relishes which I gain with LiveChat. Cons I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis. Review Source WD Willo D. Sales attendant Food & Beverages Used the software for: 6-12 months ### "Livechat is awesome" May 25, 2025 5.0 Pros Being able to connect and chat with anybody that you need to also the different options and cool things it has to offer. Cons I really liked everything about this app there's nothing I can really disagree with or say that it's negative I would definitely tell lots of people about it Review Source SL Shea L. Ecommerce Specialist Sporting Goods Used the software for: 2+ years ### "Easy to Use!" October 22, 2024 5.0 Pros easy to sort and I love the ability to save answers to common questions! Cons I truly cannot think of a complaint, it is pretty seamless. Review Source TM Temitayo M. Senior Executive Officer Arts and Crafts Used the software for: 2+ years ### "LiveChat: Customer Service Tool of All Times" September 17, 2024 5.0 Pros LiveChat enables us (teams) to improve customer satisfaction via real-time chat. It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device. Cons LiveChat pose zero errors and I use it on a daily basis. Review Source RS Rebecca S. Ny Environmental Services Used the software for: Less than 6 months ### "Good and easy" October 11, 2024 5.0 Pros The ease of using it. Not much work to put into using it Cons Could have a faster loading time when sending and receiving chats Review Source VB Vivien B. Customer Gambling & Casinos Used the software for: 1-2 years ### "Live Chat experience" June 6, 2024 4.0 10 convenient to use, advisable to use and easy access to our live chat support Pros Everything, can talk to the agent on avery easy way Cons Can talk to the agent on a very easy way Review Source DP Dhruvil P. Software engineer Computer & Network Security Used the software for: 6-12 months ### "Live Chat Software Review for Office Communication" May 11, 2023 5.0 Live chat software is a powerful tool for office communication, offering a range of features that can improve team collaboration, communication, and productivity. Its real-time communication, accessibility, notification system, collaboration, and searchable chat history make it a popular choice for many teams. However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and overreliance are potential drawbacks to consider when deciding whether live chat software is the right tool for your office communication needs. It is important to weigh the pros and cons carefully and consider the specific needs and preferences of your team before implementing live chat software. Pros 1\. Real-time Communication: Live chat software provides real-time communication between team members, allowing for quick and efficient communication.2. Accessibility: Live chat software can be accessed from anywhere with an internet connection, making it easy for remote team members to stay connected with the rest of the team.3. Notification System: Live chat software typically has a notification system that alerts team members when new messages are received. This feature ensures that team members do not miss important messages.4. Collaboration: Live chat software can be used for collaboration, allowing team members to share files, links, and other resources in real-time.5. Searchable Chat History: Live chat software typically has a searchable chat history, making it easy to find previous conversations and information. Cons 1\. Distractions: Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications and messages.2. Security: Live chat software may pose security risks if sensitive information is discussed over the platform without proper encryption and security measures.3. Miscommunication: Live chat software may lead to miscommunication or misunderstandings if team members misinterpret messages or tone.4. Lack of Face-to-Face Interaction: Live chat software does not provide face-to-face interaction, which can be important for building relationships and understanding tone.5. Overreliance: Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and creativity. Review Source IS Ibtissam S. Customer services back officer Banking Used the software for: 1-2 years ### "Livechat review" February 5, 2024 4.0 I like everything about this application, i hope that everyone use it Pros I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk Cons Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price Review Source RS Ravinder S. LiveChat Design Used the software for: Less than 6 months ### "live chat " May 15, 2023 5.0 live chat good app and easily use any one . Pros live chat is good app and easily use any one . any ware not use net high . and chatting easily like what up . i hope more function available this live chat . and some create monetization system create because this time all app like twitter , Facebook , Instagram etc going to monetization function . Cons chatting , online video call , online reels function any other Review Source SA Sharmin A. HR Food Production Used the software for: 6-12 months ### "Tips and Strategies" April 2, 2023 5.0 Overall, LiveChat has greatly improved my customer service experience. Its user-friendly interface, customization options, and integration with other platforms make it a valuable tool for managing customer chats. While there are some limitations, such as limited automation and customization options, I am happy with using LiveChat and would recommend it to other businesses.mdrashedulkarim7@gmail.comgive me another title Sure, here's another title for you:"Mastering Productivity: A Comprehensive Review of Top Productivity Tools"mdrashedulkarim7@gmail.comgive me another title How to Build Strong Relationships with Your Customers: Tips and Strategies Pros User-friendly interface: LiveChat's interface is easy to use and navigate, making it simple to manage chats with customers.Customization options: LiveChat allows for customization of the chat widget, chat window, and chat greetings, which can help to reinforce brand identity.Integration with other platforms: LiveChat integrates with a variety of platforms, including WordPress, Shopify, and Facebook, making it easy to manage chats from one central location.Robust reporting and analytics: LiveChat offers in-depth reporting and analytics features that help businesses to track important metrics, such as customer satisfaction and agent performance.Mobile app: The LiveChat mobile app makes it easy to manage chats on-the-go. Cons Limited automation: While LiveChat offers some automation options, such as chat greetings and canned responses, it lacks more advanced automation features.Limited customization for agents: There is limited customization for agent profiles, which could impact branding efforts.Limited integrations with other platforms: While LiveChat integrates with some popular platforms, it does not have integrations with all platforms, which could be a limitation for some businesses.Limited customer support options: LiveChat's customer support options are limited, with no phone support available. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.