# Page 2 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1713) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 2 - Reviews of LiveChat ## Showing most helpful reviews Showing 26-50 of 1713 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Max D. Night Audit Hospitality Used the software for: 6-12 months ### "Reliable and user-friendly Live Chat solution" March 25, 2026 5.0 Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. Pros LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. Cons One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. Review Source VR Verified Reviewer Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Good for customer service, could be more intuitive" September 8, 2025 5.0 Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive. Pros We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move. Cons The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool Review Source PB Paul B. Customer Experience Manager Sports Used the software for: 2+ years ### "Use LiveChat, you can't go wrong!" May 6, 2025 5.0 More than 3 years full time, managing thousands of chats. The Archives page shows 20,847 right now. Not that bad, right? I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before. For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human. With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic. Pros It works! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed. Cons I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️ Review Source Mai M. Managing Director Hospitality Used the software for: Less than 6 months ### "Chatting with LiveChat" March 28, 2026 5.0 It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. Pros Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients. Cons No cons! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement. Review Source SD Segun D. Digital Marketing Manager Human Resources Used the software for: 2+ years ### "What I Comprehend about LiveChat" August 31, 2025 5.0 Pros It was easy to implement and use LiveChat without third-party intervention. I like that it allows me to communicate with customers and prospects via live chat and video. Cons Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency. Review Source RO Rose O. Head of School Management Consulting Used the software for: 2+ years ### "LiveChat in School" July 13, 2025 5.0 Real-time communication is one of the benefits that I gain with LiveChat. Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI. Pros LiveChat facilitates features that enables me to communicate with our private school customers via live chat, email and phone across any device. Cons LiveChat is the most robust customer support program for schools since it is easy to use unlike other alternatives. Review Source LN Larry N. Customer Service Coordinator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "LiveChat: More than a valuable tool" March 27, 2025 5.0 I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones! Pros LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. Cons Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing LiveChat SSC was cost-prohibitive when comparing features. SSC was the LiveChat was an integrated product that had a more elegant and feature-rich interface. But we couldn't justify the cost of implementing it when compared with LiveChat. Review Source EG Edgaras G. Digital Marketing Specialist Broadcast Media Used the software for: 2+ years ### "Enables the basics of customer management." July 10, 2025 5.0 Theoretically, all problems that arises in sales and extend into upstream or downstream processes are solvable. Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips. Pros A simple user interface with the ability to incorporate customizations. Shortcuts for filters, reminders and to-dos. The option to automatically hide information ensures confidentiality. It also offers specialized support, including a cloud based integration system for increased security in various areas. Cons I'm a happy and confident customer working with LiveChat. The system might be a bit confusing at first glance and due to the large range of functions, it takes some time to get used to it. Review Source RE Robert E. Administration Wholesale Used the software for: 1-2 years ### "Avoid This Company – Fraudulent Charges & Terrible Customer Service" February 27, 2025 1.0 I’ve since issued a chargeback with Capital One to recover my money. On top of that, their service is way overpriced for what they offer. You’re much better off using Zoho Chatbot, which provides far better value and customer support. Avoid LiveChat at all costs! Pros Avoid This Company – Fraudulent Charges & Terrible Customer Service Cons I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago. This company is fraudulent, and their billing practices are highly questionable Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Soho Chatbot allows you to customize frequently. Ask questions. The chat bought then responds based on your customizations saves you time and money and allows you to focus on your company rather than answering the same questions over zoho chat bot is the best Review Source JG Jacob G. Operations Computer Games Used the software for: 1-2 years ### "Thanks for the assistance rendered by Support." March 27, 2026 4.0 So far it is pretty good. There are always areas to improve the platform. Will be great to include more automation system with respect to AI. Pros Customer Support is always on hand to help. A good customer support platform for businesses to deploy. Cons Should have more Apps or Tools as part of the generic platform rather than having to pay for many of them. E.g. Ticketing system for tracking and monitoring. Review Source MR Mike R. Manager of Customer Service and Training Building Materials Used the software for: 2+ years ### "Small Company, big service!" December 18, 2024 5.0 I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time. Pros It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees. Cons Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing LiveChat We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better! Review Source JM Joanne M. Manager Pharmaceuticals Used the software for: 1-2 years ### "Try Live Chat!" December 4, 2025 5.0 Fast and easy especially when you don’t have the time for a call back or to reach a real person. I recommend Live Chat. Pros Quick and easiest software to use when you don’t have a live representative available on the phone. I always go for a live chat. Cons Takes some time getting used too. But totally worth it once you’re used to it after a few times. It’s great! Review Source AM Andrew M. Owner Design Used the software for: 2+ years ### "My Review of LiveChat" April 21, 2025 5.0 Pros LiveChat enhances real-time messaging which keeps our website visitors engaged. Mobile support for both iOS and Android apps is another great aspect. Cons Ever since I incorporated LiveChat in 2022, I have never come across bugs. Review Source VR Verified Reviewer Administrative support Consumer Services Used the software for: 6-12 months ### "Resourceful, efficient and very dependable " September 14, 2025 5.0 Overall, I am very satisfied with Livechat and would highly recommend to my colleagues and other professionals for long term reliable use. Pros The fast, friendly and effective support I receive in a short time frame. I always receive a prompt helpful response from the staff filled with enthusiasm. Cons Although, they are most always helpful and eager to provide the correct information sometimes they are not providing the most current information as to statistics. But for the most part they provide up to date resources. Review Source DB Dale B. Administrator Computer Software Used the software for: 2+ years ### "Solid App With Unusual Business Practices" December 2, 2024 1.0 The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company. Pros The app itself works well. We used it on our site for several years without issue. Cons You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs. Alternatives considered [ChannelReply](https://www.capterra.com/p/242288/ChannelReply/)[Superchat](https://www.capterra.com/p/210968/Superchat/) Reason for choosing LiveChat Best feature set balance versus the cost. Review Source NL Nancy L. Sales Director Retail Used the software for: 2+ years ### "Live chat helps our business grow" December 20, 2024 5.0 Its easy to use and I really appreciate the live chat support too. They are very helpful Pros the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales. Cons dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before. Review Source AZ Adam Z. Marketing Director Executive Office Used the software for: 1-2 years ### "Our Customers Love It and so do Our Customer Service Reps!" March 13, 2025 5.0 Overall LiveChat is a great tool to communicate with your customers. Customers nowadays want instant help and that's what we've trained our operations to provide, with the help of Live Chat. It is also fairly affordable every month. Pros Our customers love the opportunity to chat with our service reps in real time at the click of a button instead of calling in. Our chat operators appreciate how easy it is to service multiple customers simultaneously. Cons Some of the reporting is only available for users of the top tier plans. Review Source RC Russ C. SVP Financial Services Used the software for: 2+ years ### "LiveChat is a good program with good feature/functionality" April 11, 2025 4.0 The product is good, but support could be a lot better. Pros Once deployed, it has been solid as a rock. Cons It was a little convoluted to get it setup and going. Review Source VN Violet N. Manager Farming Used the software for: 2+ years ### "Why LiveChat is the Best Customer Support Tool" November 24, 2024 5.0 Pros LiveChat is the most robust tool that I have ever used to offer customer support on my end. Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat. Cons LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs Review Source GB Gopa B. Group Manager - Training Information Technology and Services Used the software for: 2+ years ### "LiveChat nextGen app" December 17, 2024 5.0 I liked using it. The team found canned messages helpful. Pros interactive, fast and very helpful for business purposes. Cons Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption. Review Source AL Antony L. Ecommerce Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Good chat focused app with lots of features" February 7, 2025 5.0 Pros Good support, easy to use and integrate, good customisation & loaded with features. Cons There are some features which don't have an option to toggle off. Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reason for choosing LiveChat Lacking chat focused features and some core functionality we required such as automated internal email transcripts. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk offered poor widget customisation and the support was not very good. Review Source GG Gary G. Owner Retail Used the software for: 2+ years ### "Positive Chat" December 19, 2024 5.0 Very positive and useful. Great interactions with customers. Pros Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts Cons The VPN showing different locations but the customer is not there Review Source IU Ibrahim U. Senior Partner Management Consulting Used the software for: 2+ years ### "What I Encounter with LiveChat" October 22, 2024 5.0 Live chat through LiveChat help resolve customer issues rapidly. Pros Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat. Cons I have never come across drawbacks ever since 2022. Review Source TN Thandeka N. Live Chat Agent Telecommunications Used the software for: Less than 6 months ### "Obsessed with Live Chat" February 20, 2025 5.0 Within my 3 months of working, it has made my job so much easier to understand. Pros How easy it makes it to engage with live customers in lesser time Cons Sometimes the page information doesnt appear on the right side, which makes it difficult to solve a ticket faster Review Source OI Olanrewaju I. National Vice Chairman Religious Institutions Used the software for: 2+ years ### "Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat" November 4, 2024 5.0 Pros LiveChat allows me to record and monitor calls in one single integrated repository. Issue tracking and incident management are other key relishes which I gain with LiveChat. Cons I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.