# Page 24 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is LiveChat the right Live Chat solution for you? Explore 1716 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1716) [View alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 24 - Reviews of LiveChat ## Showing most helpful reviews Showing 576-600 of 1716 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DGL Dianne Grace L. CSR Outsourcing/Offshoring Used the software for: 1-2 years ### "Efficient in Customer service" July 6, 2022 5.0 Pros I love everything on this application. It is easy to use too. Cons I don.t have anything to say because this is really great. Review Source VR Verified Reviewer IT Manager Information Technology and Services Used the software for: 2+ years ### "LiveChat! " April 2, 2019 5.0 Daily platform for communication with customers to support reps. Super simple to use and customize allowing better ended product chat solutions Pros LiveChat ultimately changed the way end users were able to quickly and with ease access a support rep. The integrations allowed for an extremely simple and painless solution for chatting support. Cons No cons! Ultimately an incredible solution, very easy to use and cost effective! Review Source CL Christen L. Instructional Designer E-Learning Used the software for: 2+ years ### "Great chat feature for the Helpdesk " October 15, 2019 5.0 We are very pleased with how well LiveChat has worked for us and fit our needs. Pros We have integrated LiveChat with our ticketing system and we use it very often to solve a number of Helpdesk issues. It's well designed and works great with IOS, Android, PC, or Mac. The pricing is also very reasonable. Cons We like to use automated messages and those were not quite right to fit our needs at our Helpdesk. Review Source RP Rebecca P. sales Retail Used the software for: 2+ years ### "assessment" May 7, 2020 5.0 my overall experience is convenient. fast. friendly. and it does exactly what it says it does. convenience, Pros I work for a company that uses livechat for their business. its connected to our website and allows us to chat directly to potential customers. Cons weve been using this software for at least a year or so and I cant say we have any cons to speak upon as it it one of our tools to stay connected to customers. Review Source SA Sardor A. Co-founder Consumer Goods Used the software for: 2+ years ### "LiveChat is a LifeSaver and Business Sales Booster!!" February 1, 2019 5.0 We are now reaching such a wide range of customers not only within our US market but across the world! Amazing questions coming from our potential clients which help us understand what improvements we need to implement in our company or products we offer. It is like having your own Reseach & Development team at pennies on a dollar! Best there is, bar none! Pros Our sales conversion rate had skyrocketed on our website and we couldn’t be happier! The price is just amazing for the benefits offered by the LiveChat! Defintaly worth every penny! Thanks to everyone who created and keep improving this application! Cons So far none or at least the any we could think off! Review Source Trisha M. Loan Coordinator Higher Education Used the software for: 2+ years ### "I am a huge fan of LIVEChat!! It is a great utility especially in a world with texting! " June 5, 2018 4.0 Pros I love live chatting as I am not a phone call person. This product is great for communication and asking questions rather than speaking directly on the phone. I also enjoy that you can can an email of your chat! Cons If the system times out for you, it will lose any data or chatting history that you have. This has only happened to me a few times. Review Source VR Verified Reviewer freelancer Computer Software Used the software for: 6-12 months ### "Good experience " November 10, 2022 5.0 overall it's 8 out off 10 Pros great working on android and iOS but .... Cons sometimes I click and continue live chat I got error Review Source RT Roberta T. Assistenza Clienti Hospitality Used the software for: 6-12 months ### "Uno dei migliori che abbia mai provato" June 29, 2023 5.0 Pros Ho lavorato in molte aziende come ufficio assistenza clienti ed ho provato molti software, ma come Live Chat ce ne sono davvero pochi! Facile, agevole e intuitivo.. consigliato Cons Non ho riscontrato problemi da segnalare Review Source NO Njeri O. Administrator Legal Services Used the software for: 1-2 years ### "Customer relations made easier" April 28, 2023 5.0 Live chat helps us associating with our clients in extremely effective manner. We streamline our work by making a few specialist accounts and isolating representatives into bunches with a more engaged approach. Pros Its interaction with other messaging apps vey good, I respect Livechat's tagging framework which assists in flawless customer relations. Cons I am satisfied with this application so far. Review Source AA Aliaksei A. CEO Computer Software Used the software for: 2+ years ### "Frequent Departures" November 27, 2019 5.0 Pros We use LiveChat to communicate with our company customers in real time. Its installation on the site allowed us to significantly increase their level of service, solving the questions asked by them an order of magnitude faster. Cons LiveChat currently does not support the ability to send email notifications. Often, for no apparent reason, some of our employees crash out of the system. Review Source VR Verified Reviewer Freelance Designer Graphic Design Used the software for: 2+ years ### "LiveChat" May 28, 2019 4.0 Pros I like how easily accessible LiveChat is on websites. I've used LiveChat to ask various troubleshooting questions, and the people have always been really helpful. Cons I don't like when LiveChat just pops up on your web browser while you're scrolling. I think you should make it known that your website has the LiveChat feature, but let people decide whether or not they want to use it. Review Source VR Verified Reviewer Manger of Customer Success/Support Computer Software Used the software for: 1-2 years ### "Livechat" March 17, 2019 4.0 Pros Great software for our support team to chat with our customers online. Cons There isn't anything major to not like about this software. It works very well. Review Source NP Netheldia P. Author/Lancer Non-Profit Organization Management Used the software for: 2+ years ### "Can I Help You" February 29, 2020 5.0 It is reliable and convenient for all of mines and my customer need in contacting me. Pros This is a very useful software on my website that I created with WIX. My customer are able to reach me when I am live and I am able to respond to them when I get back on line Cons I have nothing negative to say about this software. It is reliable and convenient for all of mines and my customer need in contacting me. Review Source VR Verified Reviewer Associate Manager Consumer Goods Used the software for: 6-12 months ### "LiveChat is Great Customer Service" November 5, 2021 5.0 Overall I have had nothing but positive experiences with LiveChat. I would recommend it to others. Pros LiveChat has made it easy to connect with companies when I have had issues. It's a quick software that eliminates the need to sit on the phone listening through a menu. Cons Sometimes the questions asked do not get you to the correct person/contact however that does not happen often Review Source VR Verified Reviewer Web Designer Information Technology and Services Used the software for: 1-2 years ### "Easy communication live system" September 23, 2018 4.0 My overall experience is good. Pros It is very convenient to use and user can get instant feedback. Cons It is not great on mobile platforms. It should be figure out. Review Source AM Anthony M. Owner operator Architecture & Planning Used the software for: 2+ years ### "Easy customer service " July 17, 2023 4.0 Over all the experience I had with them was good it was alot better than talking on the phone or to a computer Pros Simple to talk to a live person and upload pictures and pdf files in real time Cons It sometimes is not available 24/7 while office hours are closed Review Source FU Festus U. Digital Marketer Information Technology and Services Used the software for: 1-2 years ### "Engage with customers seemlessly" November 9, 2022 5.0 i have been able to easy respond to my customers and website visitors seemlessly Pros it is very easy to use and i really love the customer support team because they respond to complaints quickly Cons sometimes it takes time for me to receive messages Alternatives considered [Tilde.AI](https://www.capterra.com/p/196919/Tilde-AI/) Reason for choosing LiveChat easy to use Review Source VR Verified Reviewer Stretch Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "Worked like a charm!" September 9, 2019 5.0 Overall using this product was a breeze. Whenever I had a quick question that needed to be answered about anything I could quickly and easily get connecting with someone who can do so through this product. Pros The biggest pro for me was how quick and easy it was to start chatting with someone using this product. Very easy to navigate even if you've never used it before. Cons From time to time I would get disconnected from the customer service associate when I was not done with them yet. The stability was not always the best with this product. Review Source VR Verified Reviewer Founder & CEO Restaurants Used the software for: 6-12 months ### "Awesome!" November 6, 2018 5.0 Pros The software allows a lot of customization and allows the design to match the company design, which is awesome and allows the design of the site to be aligned! Cons There isn't much wrong with the software besides I wish there was a way for the user (backend) to customize the look/feel to their liking. Review Source TK Terri K. Reservations Supervisor Hospitality Used the software for: 2+ years ### "Great product" August 28, 2019 5.0 The best product for chats. No more lagging chats that disrupt your phone calls. Pros This product has it all. You can engage the visitors without having to wait on them to engage. This is by far the best chat system we have used. Cons There are absolutely no cons to this product. Everything works with ease. Great appearance, great app. Review Source Adrián P. Customer and Support Agent Airlines/Aviation Used the software for: 6-12 months ### "Manage your customers' claims 100% efficiently" September 14, 2022 3.0 I use LiveChat on my website to quickly resolve questions from my clients and improve my connection with them. Pros The ability to chat and resolve customer issues in seconds is the most powerful tool in LiveChat. The reports and statistics are also very useful to improve customer service. Cons They can improve alerts and ticket collection. Review Source JB Jeff B. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Live Chat Review " January 28, 2021 5.0 The product worked like it was supposed to. The customer support didn't really help me when I had the problem listed above, but the product did track my phone calls, which is what I wanted. Pros Live Chat was simple to operate and made it very easy to install a tracking code onto my website. I would recommend it. Cons I recieved a lot of spam calls. Not sure why, I have had others use the number and they did not receive anything like that. Maybe the number I was given was used in the past? But besides all of the annoying calls I got, it worked like it was supposed too. Review Source Len W. Vice President of Operations Retail Used the software for: 1-2 years ### "Solid Tool for Getting a Pulse of Your Customer Base" November 26, 2015 4.0 Solid tool for understanding your NPS Score and tends. The tool performs as expected. Would like to see more analytic capability and the ability to sort on a customized reason codes, not just key words. I would like to establish my own categories for comments then flag each comment by a primary and secondary grouping. Right now I download all of the comments and flag them in an excel spreadsheet. I want my own so I can group all feedback across all feedback mechanisms. This way I can tie feedback from phone, chat, email, social media, etc. Pros Easy of use. Good general reporting. Ability to download data. Cons Would like more reporting capability. Review Source Talia B. Web Project Management Intern Wholesale Used the software for: 6-12 months ### "Love using it on our site" April 2, 2019 5.0 Pros Love using this - it's really really great for small business in particular! It adds a layer of class to the site when you have the ability to talk to customers in real time. I love that you can easily give it to someone in the office to manage and the customer can get a return in a timely manner. The UI is very easy to set up and is very customer + business side friendly. Cons I do have a tech complaint. On our site the banner is decently sized but on a phone (like in Google Chrome) the banner is massive and it is so annoying that I can't just "x" out of the part at the bottom. It continues to stay there and covers product details. Review Source Katerina K. Business Owner Retail Used the software for: Less than 6 months ### "Best App Ever!" September 23, 2015 5.0 Live Chat was suggested by our administrators as a tool to increase customer support and of course sales. We are thrilled! We raised our sales a least 10-15% (due to immediate response to our clients needs and questions). Our customer support is much much better now, because we can answer questions quickly and easily (and this means more quick sales). Our customers appreciate the direct approach and help (and since most of them are mothers of infants and babies, who have a huge lack of time, appreciate it more). Anyway, I recommended the application to everyone who wants great customer support and an increase to their sales. Pros They were very helpful when it came to our payment. Since we live in Greece, we had (and still have) huge problems with transactions, due to capital controls. They were very helpful, they extended out trial a few days in order to find solution to our problem and they actually found a solution and helped us pay our membership. This was much appreciated, because it gives us the feeling that they consider us as long term partners and not as money. Cons No cons! Just buy the app , I guarantee that you will be very satisfied! Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)