# Page 3 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is LiveChat the right Customer Service solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1713) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 3 - Reviews of LiveChat ## Showing most helpful reviews Showing 51-75 of 1713 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Temitayo M. Senior Executive Officer Arts and Crafts Used the software for: 2+ years ### "LiveChat: Customer Service Tool of All Times" September 17, 2024 5.0 Pros LiveChat enables us (teams) to improve customer satisfaction via real-time chat. It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device. Cons LiveChat pose zero errors and I use it on a daily basis. Review Source WB Waren B. Director Religious Institutions Used the software for: 1-2 years ### "LiveChat Simple And Transparent " September 23, 2024 5.0 It has really helped improved our engagement with our clients. Pros LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent. Cons I haven't seen anything that seems to be wrong with this platform. Review Source SL Shea L. Ecommerce Specialist Sporting Goods Used the software for: 2+ years ### "Easy to Use!" October 22, 2024 5.0 Pros easy to sort and I love the ability to save answers to common questions! Cons I truly cannot think of a complaint, it is pretty seamless. Review Source WD Willo D. Sales attendant Food & Beverages Used the software for: 6-12 months ### "Livechat is awesome" May 25, 2025 5.0 Pros Being able to connect and chat with anybody that you need to also the different options and cool things it has to offer. Cons I really liked everything about this app there's nothing I can really disagree with or say that it's negative I would definitely tell lots of people about it Review Source GY Guillaume Y. Gestionnaire Consumer Electronics Used the software for: I used a free trial ### "Live chat aucune déception possible " March 7, 2025 5.0 C’est une application formidable et présente vraiment beaucoup plus que les applis semblable Pros C’est fluide et l’interface est très facile dadaptation Cons Je ne vois pas d’inconvénient mais si la duree du gratuit pouvais excéder les 7jour Review Source JN Jay N. Installer Construction Used the software for: Less than 6 months ### "It’s a live chat!" May 27, 2025 4.0 My overall experience with this app, I would have to say was not the best lots of improvement should be done Pros This app is great!! Instantly answering messages in real time.. great with customer problem solving! Cons App malfunctioning , alerts and notifications are not reliable… customer service is not very helpful Review Source JB Jessica B. Digital content creator Broadcast Media Used the software for: 2+ years ### "Live chat is so stress free." September 18, 2024 5.0 Stress free and highly effective communication tool at my convenience. Pros Able to communicate effectively with someone especially when I’m unable to talk because background noise etc. Cons Having to wait for the agent to come on the chat and the fact that some times it goes off after few minutes of inactivity. Review Source RS Rebecca S. Ny Environmental Services Used the software for: Less than 6 months ### "Good and easy" October 11, 2024 5.0 Pros The ease of using it. Not much work to put into using it Cons Could have a faster loading time when sending and receiving chats Review Source KH Kimberly H. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Alive and Kicking!" September 16, 2024 5.0 LiveChat seems to be a feature on almost everything I use now, and I love it because if I have any questions or concerns at all LiveChat is always readily available! Pros Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person! Cons At first i was very nervous about using the LiveChat, because i wasn't familiar with it. Review Source VB Vivien B. Customer Gambling & Casinos Used the software for: 1-2 years ### "Live Chat experience" June 6, 2024 4.0 10 convenient to use, advisable to use and easy access to our live chat support Pros Everything, can talk to the agent on avery easy way Cons Can talk to the agent on a very easy way Review Source EC Eleonora C. Segretaria amministrativa Hospitality Used the software for: 6-12 months ### "Uno dei migliori software di assistenza " June 4, 2024 5.0 Pros Ho usufruito di LiveChat per diversi mesi e posso dire che è versatile, agevole e veloce. Vivamente consigliato Cons Non ho trovato facile ricevere assistenza durante un problema, ma una volta compreso il meccanismo sono riuscita pienamente Review Source LS Lirim S. Instrumentation and Automation PLSC Food Production Used the software for: 6-12 months ### "With LiveChat my customers are always happy with our service" June 2, 2024 5.0 Pros LiveChat is so easily integrated into any software we use for my side business hustle. We can track and get insight reports on how customers feel about our services. Thanks to the LiveChat option we are getting 5-star reviews for our customer service. Cons Everything is great about this app. No concerns. Love using it. Review Source Angela V. Owner Retail Used the software for: 6-12 months ### "LiveChat has made my self-owned easier to manage " May 6, 2024 5.0 My experience, not including the price hike, has been exceptional. I feel as though I made the right choice when I chose LiveChat. Pros LiveChat offers customers like me a range of resources like films and articles to help in maximizing the features of the program. The periodic emails informing reviewers of new developments in LiveChat's commercial applications are really appreciated. Cons Pricing has recently gone up significantly. Review Source VR Verified Reviewer Senior Frontend Engineer Financial Services Used the software for: 1-2 years ### "Exceeds expectations ." February 7, 2024 5.0 Pros Livechat integrates with major social media platforms like Whatsapp, Instagram, Facebook . The above mentioned integration enables customers of my organization to be able to initiate conversations with our customer service team, directly from their favorite social media platforms without needing to step foot on our website. This level of dynamic engagement has better connected our sales team with existing and potential customers of our products and services. Cons In my own opinion, Livechat simply exceeds the scope of an help desk program. Therefore, it's just perfect. Review Source VR Verified Reviewer Expert English instructor Education Management Used the software for: 2+ years ### "Live chat " August 6, 2023 4.0 I recommend every one to join it Pros I like live chat because of many reasons issues are solved quickly and the interaction is easy Cons It's not free.youcant reach on time when customers need you.when customers repeat their issues they face trouble Review Source VR Verified Reviewer Content strategist SEO (Marketing digital) Marketing and Advertising Used the software for: 1-2 years ### "LiveChat, un logiciel utile pour le service à la clientèle" September 8, 2023 5.0 LiveChat est un outil précieux pour l'engagement des clients en temps réel, l'assistance et la génération de leads. Pros Le service client est l'un des facteurs importants de la réussite d'une entreprise en ligne. Si vous recherchez un outil pour mettre en place un support client, efficace, je vous conseille d'utiliser LiveChat en raison de ses nombreux avantages. L'outil vous aide à améliorer l'engagement des clients, il vous permet d'interagir en temps réel avec les visiteurs de votre site internet afin de leur apporter l'assistance dont ils ont réellement besoin. Je suis bluffé par la manière dont il améliore l'assistance à la clientèle, car il augmente considérablement la satisfaction des clients. En plus, la plateforme fournit des données et des analyses importantes sur les interactions avec les clients. Il est donc possible de mettre en œuvre des stratégies de marketing et d'optimiser le support client. LiveChat est personnalisable et s'intègre à plusieurs outils en ligne, ce qui rend l'automatisation du marketing simple. Il convient également de retenir que vous pouvez aussi l'utiliser pour générer des prospects en contactant de manière proactive les visiteurs du site web et en collectant des informations de contact pour les efforts de marketing de suivi. Cons LiveChat est très utile en ce qui concerne le support client, mais son utilisation requiert une formation, sans quoi vous ne pourrez pas tirer le meilleur parti de cette plateforme. Il convient également de relever que LiveChat offre certaines fonctions d'automatisation, mais ces dernières ne sont pas aussi avancé que les outils d'automatisation du marketing. Review Source NS Nicole S. District Sales Manager Retail Used the software for: 2+ years ### "Very convenient chating tool" May 8, 2024 5.0 Pros It has made my life simpler by its amazing live chat abilities. Cons Doesn't hang a lot while creating a new chat. Very useful tool for customer conversations. Review Source AGV Amytha Grace V. Sales and Customer Service Associate Retail Used the software for: 2+ years ### "I panic when I hear the knock knock." August 30, 2023 5.0 My experience with LiveChat is worthwhile. Aside from it's really serving it's purpose for our business, it does not make our lives complicated. Pros As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end. Cons First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space. Review Source Daniel C. Principal, Commercial Growth Operations Leader Human Resources Used the software for: 6-12 months ### "Livechat immediately adjusts customer service" August 9, 2023 5.0 With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit. Pros Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen. Cons Extremely happy with Livechat. There are no complaints that I can think of at this time. Review Source HH Hannah H. HR and Accounting Specialist Computer Hardware Used the software for: 1-2 years ### "LiveChat is the perfect tool for our Sales and Support efforts!" February 27, 2024 5.0 LiveChat is a great feature to have on our website and has increased our Sales. It integrates seamlessly with Outlook email, giving me daily updates on any chats I missed. It makes follow-up easy. Pros How easy it is to use! LiveChat is a great feature to have on our website and has increased our Sales. Cons It seems to be a great product. I don't have any Cons Review Source Elisa Q. Marketing web designer Marketing and Advertising Used the software for: 2+ years ### "La chat semplice e funzionale" March 20, 2024 5.0 Sempre consigliato ai miei clienti che avevano bisogno di una chat su un sito o un e-commerce. Assistenza H24. Negli e-commerce che ho sviluppato è stato fondamentale poter avere una comunicazione e poter fornire un assistenza ai clienti in tempo reale o conservare le chat. Installazione semplice. Supporto continuo, notifiche immediate, supportato anche da mobile. Pros Negli e-commerce che ho sviluppato è stato fondamentale poter avere una comunicazione e poter fornire un assistenza ai clienti in tempo reale o conservare le chat. Installazione semplice. Supporto continuo, notifiche immediate, supportato anche da mobile. Cons Non ho avuto particolari problemi. Sempre stato vantaggioso. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveChat Provando con i clienti è stato quello più facile ed intuitivo per loro da poter usare. Review Source RS Ravinder S. LiveChat Design Used the software for: Less than 6 months ### "live chat " May 15, 2023 5.0 live chat good app and easily use any one . Pros live chat is good app and easily use any one . any ware not use net high . and chatting easily like what up . i hope more function available this live chat . and some create monetization system create because this time all app like twitter , Facebook , Instagram etc going to monetization function . Cons chatting , online video call , online reels function any other Review Source RP Rachel P. Office Manager Real Estate Used the software for: Less than 6 months ### "Live chat is just that! Live Chat!" May 18, 2024 5.0 Pros This has been put to use recently within the last few months. At first, I was highly hesitant. To my surprise, it's very easy to use, and those I have had the pleasure of working with have been very helpful. Cons The wait time, but as with anything there is always a wait time. Patience is key. Review Source VR Verified Reviewer Marketing and Advertising Used the software for: 1-2 years ### "LiveChatInc Review" December 8, 2015 4.0 We are a 3rd party company using LiveChatInc app as our platform to serve our industry, and its been great. I tried several others, and there were functions I liked, but in the end, we came back to LiveChat because of their ease of use, support, and some unique capabilities other chat companies didn't have. There are a couple of important changes we would love to see to make it more customizable, but overall, I would recommend it highly. I've tested at least 4 of the "top" live chat apps out there … and we came back to this one, as it was the best overall. Pros First of all the Support team is very friendly and helpful. This is key and they have always tried their best to help, and were open to my feedback on improvements that could be made. It is very easy to use, very intuitive. Has some unique features I've not found in other live chat apps (example: auto greetings to customers are personal, and come specifically from one of my live chat experts. Other platforms I've used, it sends a generic auto invite, and the customer has to ACCEPT to chat, before they are connected with an agent. We have compared, and this one feature makes our take rate (customer engages in a chat) much higher, due to it being a personal invitation by one of our reps. Cons The biggest one is the inability to customize Visitors window for our staff. An older version (which we still have to use) used to allow you to set up specific columns of info on each visitor. This way you could see how many times they visited, were invited, refused, etc… without having to click on each visitor to see this info. If you have a lot of visitors it is impossible to click on each of them in a timely manner and know whether to engage in a conversation. This is a big one that needs updated soon. It has taken a long while to have auto invites work properly on all mobile platforms (iPad, iPhone, tablets, etc). It still isn't possible on all, but on most devices now, customers will get a pop up if you send an invitation to chat. Wish you could set up a second Auto Invite (ie. at 1 minute into the visit, an auto greeting is sent … if declined, at 4 minutes, a second one is sent). Unfortunately, not possible. When you send a personal invite, it classifies it as a CHAT, even if the customer doesn't chat with you. So the archives get filled with "blank chats" that you have to leaf through. All of that said, besides the first one, it is still the best live chat app out there, in my opinion. Fingers crossed the Visitor view options will be changed back soon, to allow it to be more customizable for customers. Review Source VR Verified Reviewer WONER Retail Used the software for: I used a free trial ### "It is not widespread.. There is nothing to motivate me to use it" November 19, 2022 2.0 It was a quick and short experience. I didn't believe him. Pros There is nothing special and unique that I can speak of. Cons Difficulty getting to know people. And thus communicate with a large segment of my contacts. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.