# Page 4 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1713) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 4 - Reviews of LiveChat ## Showing most helpful reviews Showing 76-100 of 1713 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Administradora Executive Office Used the software for: 2+ years ### "LiveChat mudou minha empresa" June 12, 2020 5.0 Our company started using LiveChat because we were losing a lot of customers due to the lack of support that was able to solve problems quickly. Before we started using the software, we used e-mail and this generated very slow communication with our customers. We implemented LiveChat just over two years ago and improved the level of our service. Since then, we have increased the efficiency of our work, reduced costs and mainly improved our relationship with the client. Pros LiveChat integrated perfectly with our business, the software is fast and allows us to reduce the average service. Because we are able to solve our customers' problems more quickly, we were able to expand our customer portfolio. This means increased revenue for our company. But the most positive effect was being able to improve the way our company was seen in the market. The best thing about LiveChat is that it allows us to work and at the same time provide support to our client, because whenever there is a new interaction, the software emits an audible warning on the mobile device and this allows us to be answering questions in real time. Cons Well, we currently face only a few difficulties with the usability of the app for mobile devices, because the web version of LiveChat is perfect, but the mobile version and a little limited, in my view, needs to expand the features in the mobile version, such as the resolution tags that are not allowed to be added in each contact, but the web version has this function. Another issue that implies the use of LiveChat is the cost of implementation, which is a little high by the standards of some companies. Review Source Dan J. Owner Marketing and Advertising Used the software for: 6-12 months ### "Live chat is a feature that allows individuals to communicate with each other in real time" December 24, 2022 5.0 Convenience: Customers can communicate with businesses through live chat from any device with an internet connection, making it a convenient option for those who may not have access to a phone or who prefer to communicate digitally. Pros Quick response times: Live chat allows businesses to quickly respond to customer inquiries, helping to resolve issues and improve the customer experience Cons There are several potential drawbacks to using live chat as a customer service or support tool: Limited hours of operation: Live chat may not be available 24/7, which means that customers may not be able to get help when they need it. Limited ability to handle complex issues: Live chat is generally best suited for handling simple, straightforward questions or issues. More complex or technical problems may be better suited for phone or email support. Limited ability to handle multiple customers at once: Live chat agents can typically only handle one conversation at a time, which means that customers may have to wait for a response if the agent is busy with another customer. Limited ability to handle non-text based communication: Live chat is a text-based communication channel, which means that it may not be suitable for customers who have difficulty reading or writing, or for handling visual or audio-based issues. Potential for misunderstandings: Live chat conversations can be more prone to misunderstandings than other forms of communication, as there is no visual or auditory context to help convey meaning. This can lead to frustration for both customers and support staff. Reason for choosing LiveChat Increased customer satisfaction: Live chat allows businesses to address customer concerns and resolve issues in a timely manner, which can lead to increased customer satisfaction. Review Source NM Nomfundo M. Quality Assessor Retail Used the software for: 1-2 years ### "Instant and live interactions with our customers when it is most convenient for them." September 22, 2021 5.0 It has been a breeze to work on this platform, our customer engagement has increased and we have been able to solve more customer's queries quickly. Pros This platform has been such a great addition to ways that our customer's can communicate with us. Livechat has worked so well for our customers that we receive the most communication through this platform and we are able to serve them more efficiently. Cons In all honesty, I have not picked up any issues with the platform since we've started using. Our agent are happy with the platform and how easy it is for them to move between chats. Review Source VR Verified Reviewer Accountant Industrial Automation Used the software for: 1-2 years ### "Excellent Application and Easy" December 31, 2022 4.0 The experience was excellent, as this tool added a lot of facilitation in work and in dealing with customers in a fast, effective and distinctive way. Indeed Pros The experience was excellent, as this tool added a lot of facilitation in work and in dealing with customers in a fast, effective and distinctive way. Indeed, this program added many features and saved me a lot of effort and fatigue. Review Source VR Verified Reviewer Customer Engagement Specialist. Civil Engineering Used the software for: 2+ years ### "Livechat exceeds our expectations. " June 27, 2023 5.0 Livechat is an invaluable tool that enables seamless communication with potential clients across various mediums of their preference. Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among first-time clients and reduced query resolution times. Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the success of our business. Pros The Livechat team consistently delivers exceptional support, which has greatly enhanced our experience with the software. They promptly address any challenges we encounter and continuously provide valuable resources to optimize our usage of the Livechat platform. Moreover, the extensive range of high-quality features available to us sets Livechat apart from being just a helpdesk solution. Our utilization of Livechat has expanded beyond expectations, thanks to the outstanding features it offers. Cons The addition of a lifetime ban feature is highly necessary to effectively handle trolls. The current option to ban individuals for only a few weeks falls short when dealing with persistent trolls. Review Source Greg D. Owner Used the software for: 1-2 years ### "LiveChat Connects Me to My Candidates Fast!" February 8, 2018 5.0 I get instant connection to my customers with tons of features, customizations, and robust reporting. Pros What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy. Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them. Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works. Cons If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine. Review Source VR Verified Reviewer Owner Computer Software Used the software for: 1-2 years ### "LiveChat Review" March 23, 2023 4.0 LiveChat is a reliable and effective tool for connecting with customers in real-time, improving customer satisfaction, and driving business growth. Pros LiveChat is a powerful software that enables us to connect with our customers in real-time. With a user-friendly interface, more than 40 languages supported in this software and more features that I do like such as chat transcripts, chat ratings...etc Cons 1/ The software can be expensive, for smaller businesses.2/ Mobile app needs to be more user-friendly as the desktop version. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveChat User-friendly interface, extensive features, competetive pricing for the features it provides ( the pricing is transparent, with no hidden fees or charges). Review Source VR Verified Reviewer SDET Hospital & Health Care Used the software for: 2+ years ### "Livechat is a life savier for healthy customer base and keep them happy" January 14, 2023 5.0 Excels the business by helping keep customers happy.Helps resolve customers issues in jiffy.If users dont have call facility, LiveChat tricks the market Pros Software is very easy to integrate with whatever UI technology we use, javascript/React/AngularJs etcHelps to track user tickets even when tech support team are offline Cons Never came across any issuesSome times server gets hanged in between communication with customers which can be improved Review Source Cihan K. Technical Service Engineer EMEA Plastics Used the software for: 2+ years ### "A handy and great tool complying to what it stands for!" June 7, 2023 4.0 We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all problems can be solved via chat I am sure this is a big step forward to perfection of customer support. We frequently receive positive feedback from customers and can create a lot more business by being available 24/5. Pros The hidden read-feature is best. You can see immediately what the customer is writing, even before it is sent. This can sometimes reveal SECRETS! And the customer himself does not even realize this. Cons I do not like that a mail addresses-list cannot be added to Live Chat to directly forward the customer or topic to respective responsibility. This has to be done manually. Review Source DF Devin F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Customer connections are #1 priority " February 5, 2023 4.0 Overall my experience had been above average and positive. Despite its faults and navigation issues connecting with clients in real time is invaluable. Pros The thing I like most a out the software are the customizable hashtags. I can pretty much automate an entire conversation with every customers by programming and learning preset hashtags. It is by far the quickest and most efficient way to communicate with a since of uniformity with all questions and concerns Cons The least favorite thing about chat is the limited features on the bottom pay tiers. The work scheduler is something I had to pay extra for even though it would be nice to have a schedule inside the app instead of having to keep another window open. I wish it was set up according to team size instead of person pricing. Review Source aS andrew S. game maken Computer Games Used the software for: 2+ years ### "als je graag wild kunne sturen zonder dat geld altijd kost vala " December 26, 2023 5.0 heel veel niewe mensen leren kene veel bij geleerd over de comunty Pros dat de gespreken teminsten altijd correct verlopen en iedreen van welk taal ook tog kan stuuren en da ik gwn kan lezen Cons dat wel afentoe traag kan laden want als je efe snel er op wil kan soms wel efe duren Review Source Serap Y. Senior Business Analyst Financial Services Used the software for: 2+ years ### "Livechat exceeds our expectations. " March 24, 2023 5.0 Livechat plays a crucial role in our workflow for acquiring sales prospects and converting them into customers. Its use has significantly reduced our response time to address customer service issues, resulting in much happier customers. Pros Livechat offers an array of exclusive chat tools such as message sneak-peek, eye catchers, and targeted messaging for our customer engagement activities with our app users. It also brings together our preferred messaging apps under a single platform by integrating them with Livechat, thus enabling customers to initiate engagement with us through their preferred messaging app. A further result of Livechat's vast integration capability, we are able to elevate a chat conversation with a customer or sales prospect to a voice or video call for efficient sales engagement. Cons When it comes to helpdesk solutions, I would consider Livechat to be an essential software. It has not only met our business expectations but also exceeded them, in my opinion. Review Source JM John M. Lead consultant Environmental Services Used the software for: 2+ years ### "Talk in real-time " September 11, 2023 5.0 Pros Database management and CRM because it helps increase customer satisfaction and lead conversion Cons I honestly can't say anything worth disliking for the app.. its generally a good app Review Source SJ Sagar J. Senior technical associate Computer & Network Security Used the software for: 2+ years ### "Chat live instantly with high feature." June 27, 2021 4.0 Amazing chat platform Client support make professional with live chat Pros Easy chat Easy ticket management Knowledge base management Easy to search Soft client supports Cons Application sometimes taking load to run except nothing can less as compare to cost Alternatives considered [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Reason for choosing LiveChat For best client management's Communication of client Providing best ticket support Well ticket management Switched from [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) For the best and segregate platform for Client support Review Source Michelle R. Assistente Retail Used the software for: 6-12 months ### "LiveChat mantém nossos clientes felizes" August 21, 2023 4.0 Nossa organização economiza muito tempo usando o bate-papo ao vivo para nossos compradores online. Conseguimos muitas vezes ajudar a evitar o abandono do carrinho e problemas de finalização da compra em nosso site no ponto de venda. É bom oferecer esclarecimentos instantâneos sobre o interesse do produto sem que o cliente precise ligar porque muitos optam por comprar online agora. Pros O layout do LiveChat é direto e flui perfeitamente. Há muitas guias e relatórios fáceis de usar. Nossa equipe também gosta das ferramentas de velocidade de digitação disponíveis para ajudar a testar nossas habilidades :) Cons Às vezes, nossos clientes tendem a reclamar que querem que o cabeçalho do chat desapareça ..... mas eles parecem não perceber que podem sair e remover o pop-up conforme desejado Review Source Ava T. Marketing Operations Analyst Financial Services Used the software for: 2+ years ### "Livechat has got us completely covered. " April 11, 2023 5.0 Our chat-based customer service efforts are completely managed by Livechat. This tool offers us a multitude of options to connect with our customers and potential sales prospects through various channels. It has become an invaluable resource for our customer service team. Pros Livechat connects with a variety of messaging channels, which has ensured that we are able to reach our customers wherever they are . At this moment, we are successfully reaching our customers on other platforms asides our website and mobile application , including on our Facebook page, through sms communication and even through the popular Whatsapp messaging platform. Cons When it comes to engaging with customers through chat, Livechat does an excellent job for me and my team. We have yet to identify any flaws with this exceptional helpdesk tool. It has proven to be a reliable and efficient way to communicate with our customers. Review Source Kathy C. Customer Experience Data Analyst Insurance Used the software for: 2+ years ### "Livechat is essential for our operations." November 26, 2022 5.0 Livechat provides us with a simplified and low-resource cost way to engage our customers enquiries across multiple sales channels. Livechat ensure that our sales team is always a click away from potential customers. Pros Livechat daily data summary notifications are crucial to having a snapshot idea of the day to day performance of my team , as regards responding to customers enquiries across our product mobile applications and every social media platform where we use Livechat , as our helpdesk solution. The data summary sent by Livechat provides information like the total number of chats our agents attended to over the past 24 hour period, the number of missed chats , percentage of satisfied and dis-satisfied customers etc Cons There is no feature that I will like to see, that Livechat does not already provide. For myself and my team , I think we are happy with the quality that we have been able to extract from Livechat. Review Source Rachel B. Director, Demand Generation Hospitality Used the software for: 1-2 years ### "With LiveChat we can serve our customers in real time" May 9, 2022 5.0 This tool has helped us to meet the demands of our customers in record time, being able to respond to their requests through different channels such as live chat. The different integrations that allows other software, makes it a very complete software to have a fluid communication with customers. This software has allowed us to improve communication with our clients, it allows us to be aware of their needs in real time. Its learning curve is very low, which allowed us to get the most out of it in the shortest time possible. Undoubtedly highly recommended. Pros I like the chat that we can use on our website, responding in real time to customer requests and questions. The software is very easy to use and very intuitive. Its reports are quite complete, with all the relevant information of incidents and reports. Cons Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web version has, which makes it impossible for me to use it in the same way as if it were on the computer, with all its functions and tools. We had a hard time installing the software and making it work 100%. Review Source BV Brian V. Entrepreneur Internet Used the software for: 2+ years ### "My thoughts about LiveChat" January 28, 2023 5.0 Best support software out there. Pros I like the instant live chat that my customers get it reduces waiting time from sending support emails. Cons I don't like the layout it kind of getting old. Review Source CE Chioma E. Ecommerce manager Retail Used the software for: 2+ years ### "Live Chat is good for your ecommerce business" July 2, 2021 4.0 Live chat is user friendly and it is good for your website, be it ecommerce, blog etc. Pros It is very easy to navigate and use. You can easily queue up clients and talk to everyone in good time. Notifications are also prompt. Cons I liked everything about Live chat. No issues with it. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing LiveChat Just liked the specifications I read about it. Review Source hM hussein M. seals Food & Beverages Used the software for: 1-2 years ### "Live chat is the best" January 13, 2023 5.0 Pros Soft, easy to use, comfortable for the eyes, and good for institutions, organizations, companies, and individuals for meetings and seeing relatives in other countries more clearly and quickly Cons It needs more support in quick responses and support is not available around the clock to solve complex problems and other problems, but it is a great program. Review Source Annabel D. Digital Marketing Executive Computer Software Used the software for: 1-2 years ### "Good value but lacks some key functionality and integration" December 17, 2018 3.0 Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value. Pros Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms. Cons There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings. The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow. The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal. Review Source Response from Text December 18, 2018 Hi Annabel, Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product. If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced. Cheers, LiveChat Team Christy S. Director of Operations Consumer Services Used the software for: 1-2 years ### "LiveChat is Great!" November 4, 2015 4.0 We've been using LiveChat for almost 2 years now. It's been so helpful to see who's on our site when they are actually there and to be able to help them when they need it (which keeps them from straying)! We are an incorporation services provider and people often have lots of questions when they are searching for a provider in this field. Though we have the answers to most of those questions on our site, people often want to clarify or they may feel lost when ordering. Having LiveChat makes it easier for our potential clients to reach out to us without having to leave our site or even to pick up the phone. Instant gratification! Thanks to LiveChat, we've been able to quickly convert those people with questions into clients. Pros Visitor data is so very helpful for us. When a client has an issue while ordering, it helps us to know what browser they are using. It is also quite helpful for us to know where they are connecting from (country or state) as this can determine what kinds of services they need. Also included with the visitor data are the IP, and the pages visited (and for how long they stayed on those pages). This lets us know about where the visitor decided to leave and what they were looking for...and if we feel the need, we can offer to chat with them (rather than waiting for them to start one with us). LiveChat also makes a verbal announcement when we get a visitor to the site, informing us as to whether they are "new" or "returning" visitors. There is also a verbal announcement when someone initiates a chat ("incoming chat"). The ticket feature is also helpful. When the office is closed or if the technician is away from their desk, the clients can leave a message for us to follow-up later. Cons It would be very helpful if the visitor data were logged and saved for reporting purposes via LiveChat. This historical data might prove useful to us when making changes to our site. It would be nice if the incoming chat would also pop-up a separate window. Sometimes I have my volume down or off when I am on the phone and I've almost missed chats that way. Review Source SW Sadha W. Office Manager Retail Used the software for: 6-12 months ### "Keeping in touch with a new customer base" July 28, 2022 4.0 We are able to connect with customers, specifically those we may not have reached otherwise, quickly and efficiently. The software is not perfect and does lead to frustration on occasion, but in our experience the benefits have outweighed any problems. We have recieved mostly positive feedback from users. Pros We have found that this software is mostly used by the younger part of our customer base who want answers quickly and without having to call and be on hold or come in just for a question. This has helped us to build up that base by allowing more efficient communication with them. Cons There are occasional problems as with most internet software with connectivity. It does cause frustration for our customers when a chat disconnects before a problem has been resolved. This doesn't happen frequently, but enough to note. Review Source CC Clarke C. Desktop Support Analyst Farming Used the software for: 2+ years ### "No More Phone Call Waiting with LiveChat" January 28, 2024 5.0 Pros As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls. Cons Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.