# Page 67 | LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 67 - Is LiveChat the right Conversational AI Platform solution for you? Explore 1713 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62194/LiveChat/reviews --- LiveChat 4.6 (1713) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 67 - Reviews of LiveChat ## Showing most helpful reviews Showing 1651-1675 of 1713 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Juanita H. Used the software for: ### "null" November 2, 2018 5.0 Review Source KO KERRY O. Used the software for: ### "null" January 23, 2019 5.0 Review Source AB Antonio B. Auxiliar administrativo Logistics and Supply Chain Used the software for: ### "null" February 22, 2019 2.0 Review Source ZK Zach K. Homemaker Internet Used the software for: ### "null" July 7, 2018 5.0 Review Source EC Erin C. Marketing & Events Coordinator Financial Services Used the software for: ### "null" November 12, 2018 4.0 Review Source LL Linda L. salesperson Retail Used the software for: Less than 6 months ### "My LiveChat review" July 28, 2022 3.0 Pros first of all i like that it is easy to use and that you can sign up to use their chat tools for fourteen days free without even a credit card. Cons I will say that the software is expensive to me Review Source kP kyle P. co-founder Retail Used the software for: I used a free trial ### "Excellent way to get more engagement on your webstite" August 27, 2019 5.0 It was good and easy to use but try the free one first. Pros Its easily implementable and the features are nice and robust with multiple agents. The cost is not too expensive. Cons Its not free and there are free alternatives out there that are not as full features like tawk.to but I recommend the latter for those that are just starting out Review Source DK Danielle K. Customer Service Consumer Services Used the software for: Less than 6 months ### "So far so good" September 16, 2020 5.0 Pros I'm still learning and implementing this into my workflow but like what I've seen! Cons It is a bit confusing when you first try and learn how to use it Review Source KO Kemal O. Founder Automotive Used the software for: Less than 6 months ### "Nice one!" August 28, 2019 4.0 Pros Easy to use and do some chats with the providers or clients. Cons It is quite slow, sometimes you're struggling to connect but this may because of the provider's or client's connection speed Review Source JT Josh T. Quality Control Apparel & Fashion Used the software for: I used a free trial ### "Used on several sites" April 12, 2019 5.0 Pros I've used LiveChat on several support sites. It's clean and easy to use, no hassle what so ever. Cons Didn't really find any cons with using LiveChat, at least from a customer standpoint. Review Source MG Martin G. Used the software for: ### "Simple yet amazing" April 6, 2016 5.0 It does what is says it does. The best customer service, I have ever experienced. Certainly, there are couple of things which could be implemented like segmentation etc but all in all amazing. Review Source Response from Text April 11, 2016 Many thanks for sharing your experience! JG John G. Used the software for: ### "With Live Chat; Businesses Are More Connected" January 10, 2017 5.0 This chat software helped improve my businesses communication and effciencies overall. I am very grateful for this software and would recommend it to any business owner; who is seeking to improve communication within their business. Review Source AM Anna M. Used the software for: ### "Will help to communicate with customers" April 21, 2017 5.0 By installing this client on your site, we realized that 8 out of 10 user problems can be solved in just a few minutes on-line. This approach allowed us to increase customer loyalty and our subscriber base is growing every day. Review Source JM James M. Used the software for: ### "Excellent Enhancement for your Website" November 2, 2016 5.0 LIVE CHAT is an excellent value to enhance your website and provide you existing and potential customers with the proper support for your products and services Review Source Response from Text November 2, 2016 Thank you for taking time out of your day to leave a review, James! FE Francheska E. Used the software for: ### "Reservations" November 14, 2016 5.0 User friendly easy to use. I use the chat history to follow up with my guest. Any chats I have missed I can contact guest right back. Review Source Response from Text November 18, 2016 You shall always follow up with your guests! :)) Thanks for your feedback, Francheska! SM Sara M. Used the software for: ### "Live Chat increases the number of signups! " October 26, 2016 4.0 LiveChat gives us the opportunity to talk to our website visitors! Thanks to Live Chat we get more signups for our Lead Scoring add-on free trial . Review Source Response from Text November 2, 2016 Short but sweet - thanks for taking the time to leave us a review, Sara! :) TM Tony M. Sells Used the software for: ### "Easy to use" December 6, 2016 5.0 I found live chat to easy to use, the interface is very intuitive and every person can do the work to meet costumers easily . Pros Interface Esthetic Price Intuitive Cons It's a little expensive Review Source GV Geoff V. Used the software for: ### "Great tool" November 2, 2016 5.0 Livechat helps us create more sales opportunities by allowing us to connect with customers directly when they visit our website. Review Source Response from Text November 3, 2016 That's what I like to hear! Thanks for taking the time to rate us, Geoff! EG Emily G. Used the software for: ### "I've never had any issues. It's a lot of fun" May 17, 2016 4.0 I like seeing what the person on the other side is typing, so I can start my response early Review Source Response from Text May 18, 2016 Emily, thanks for your review. We also like the sneak peek feature. It's one of our favorites. KR Kamil R. Used the software for: ### "Talk with your customers !" July 20, 2010 5.0 LiveChat is the best software to talk with customers. Simple to use, and we see better conversions than email or phone! Pros Best features for good price. Very easy to use. Review Source BZ Bartek Z. IT Used the software for: ### "Great application" April 23, 2015 5.0 We use Live Chat from 2 years! Is easy i clever. Livechat have wonderful support and very useful options to service customers! Is the best of all ! Review Source Response from Text April 23, 2015 Thanks for all the kind words! :) BW Bret W. Used the software for: ### "SDR review of LiveChat " November 2, 2016 5.0 Good experience with LiveChat. Very responsive and gives our company the ability to track all communication with interested website visitors. Review Source Response from Text November 3, 2016 Thanks for leaving a review, Bret! PM Pierre M. CFO Accounting Used the software for: I used a free trial ### "There is better free options out there." December 4, 2018 4.0 Pros It is easy to use for the average person, good features. Cons Pricing is not that great, there is better free options out there. Review Source MC Monica C. Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "LiveChat great for quick customer service" December 31, 2021 5.0 Overall I really like the benefits of this software and I would recommend that more websites use it. Pros I like that this software makes it possible for me to receive customer service help quickly and instantaneously on websites whilst shopping and etc Cons I don’t like that there are sometimes glitches with it but that doesn’t happen too often Review Source JJ Jennifer J. Used the software for: ### "Easy to use" November 4, 2016 5.0 Live chat is easy to use, and love the offline messages. Love the # and the whisper feature. Great tool for our team Review Source Response from Text November 18, 2016 Thanks for the kudos, Jennifer! :) Talk to a Capterra advisor for free and get results within 15 minutes.