Who Uses This Software?

Government Higher Education Financial Services K-12 Education Healthcare Oil & Gas Manufacturing


Average Ratings

24 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/one-time
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Laserfiche
  • www.laserfiche.com
  • Founded 1987
  • United States

About Laserfiche

Since 1987, Laserfiche Enterprise Content Management software has been trusted by more than 35,000 organizations worldwide to manage, secure and share information. As a privately-held company based in California, Laserfiche develops solutions for capture, workflow, forms, e-signatures and case management that help organizations drive business valueand make timely, informed decisions.


Laserfiche Features

  • Business Rules Management
  • Collaboration
  • Data Mapping
  • Lifecycle Management
  • Process Analysis
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Design
  • Process Simulation
  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
  • Archiving & Retention
  • Collaboration Tools
  • Content Lifecycle Management
  • Digital Asset Management
  • Document Management
  • Electronic Signature
  • Information Governance
  • Mobile Access
  • Search
  • Version Control
  • Workflow Management
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

Laserfiche Reviews Recently Reviewed!


Organizes, saves money, process design,

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The end to end process from collection to destroy / retain and that it has the ability to keep the entire process electronic. I like that they are focusing on a cloud solution that makes the application reachable to businesses of all sizes. The continued research and development along with the support make it a product that changes and supports with the times.

Cons: The cloud needs storage in Canada, ability to apply sequential numbers to documents that would act like a register. You can do this with code and sql tables but it would be great to be able to do it within the form without the requirement of a developer.

Review of Laserfiche

Aug 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to pull documents where ever we are... in the office, at home or even out of the country. Our clients appreciate us having the information handy in a timely manner. It does also help keep us organized.

Cons: There are a lot of features to using it, therefore new staff have a long learning curve.

Overall: We've been using Laserfiche since 2006 and have drastically cut down on our lease space because we no longer have the need for filing cabinets. Being able to access client info via our web portal is huge for us.

Laserfiche is a very solid product for document storage. Lots of capability.

Nov 09, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Highly configurable suite of products. Plenty of support in the community. The company updates and improves the software annually. Very strong user conference each year.

Cons: Some modules are costly and depending on the size of your organization, price my preclude some of the capability.

Capterra-loader

Easy processes that are user-friendly from function to function.

Jul 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the ability to transition the configuration of sending the documents to their destination from manual to immediate.

Cons: I have had troubles with inserting a document in the finished file in the destination folder. It will not allow me to scan from there and add more pages.

Overall: It helps with our record keeping by efficiently channeling it to the proper digital folders.

Great document management for an end user

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As an end user, Laserfiche is great for document management. It has helped automate many of our manual processes through custom workflows. Template help keep everything organized by standardizing meta data, which makes searching and sorting super easy.

Cons: There are a lot of options. It can take a little bit to get everything setup so it all works and so all the different document types can be displayed properly.

Absolutely the easiest and best

Aug 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: multiple metadata features make searches a breeze, simple scanning process plus it is quick to recognize the documents

Cons: Having to change the designation file each time could be a simpler process

Great Records Management System

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Scanning capabilities and document/records management system is very easy to use and helpful filing capabilities.

Cons: Sometimes the software can be slow depending how many users are using it simultaneously. It doesn't happen often, but on occasion it has happened where it seems to take longer to scan documents or open scanned documents for viewing.

This is a great repository too. However, it would be much better if it linked to Windows Explorer.

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The drag and drop capabilities are extremely helpful. Also, the search options based on meta data makes locating documents much easier.

Cons: The system lags and has issues importing large or multiple documents. The speed of the system and overall ease of use could use improvement.

If your looking to get away from hard copy file storage this is the way to go!!

Sep 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how easy it is to scan a document label it and put into a specific folder that can easily be found and never have to worry about where it is or have to sift through hard copy files anymore.

Cons: Nothing maybe a more of a how to use instructional video on the various features of use.

Great Features

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The solution has lots of great features that make it very powerful and provide lots of scanning solutions for the organization.

Cons: The cost per user can be prohibitive to organizations. Expanded features can require dedicated staff to manage all the option sets interactivity.

Streamline projects and run things automatically

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We're admittedly still new users, and so far we like it, but it's far more programmer intensive than we were led to believe. We have to have help to do almost anything. That said, it will be worth it to streamline some of our processes.

Pros: Establish stored procedures and databases which automatically integrate and run processes for you. We've been able to take a six week project and move it down to about 4 days.

Cons: Hard to learn to use and set up, we often need to pay programmer time; which gets expensive. Program won't fax out things on its own--we've had to implement an external procedure.

Excellent software

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -user friendly

- Helpful for organization

-free trial

Cons: i haven't observed any

Overall: I used the software and i have found it very useful. Lasefiche has basically, mastered the art of providing solutions to their clients.

Recommendations to other buyers: no

"Run Smarter" - More than just a tagline!

Jan 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Laserfiche for almost five years, and we continue find areas where our agency (Law Enforcement) can put it to good use. For the end user, Laserfiche is very simple to use, with our typical user up and running in about twenty minutes. The solution is completely customizable to the extent that you want it to be, or you can use it right "out of the box". With the addition of Forms, QuickFields, and Workflow, Laserfiche is a solution that continues to grow with us and consistently eliminates a lot of time-consuming processes through automation, ultimately having a positive impact on officer safety and the public we serve. I've never worked with a software company that is as engaged with their customers--and provides amazing support year-round (to say nothing of a stellar annual conference)--as is Laserfiche. We truly have been able to "Run Smarter".

Laserfiche -- The Final Solutioon for Paper and Processing Problems

Dec 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Finding Laserfiche some years ago was a God-Send for me and my company. I wanted to go paperless and thought I had exhausted affordable market-place offerings, yet decided to take one more chance and look at Laserfiche. At first, I was overwhelmed. I thought I had to learn everything, install everything and use everything. However, I found that I only needed to buy what I needed and expand as needed. Laserfiche has exceeded my expectations at every level. From concept to utility, I could not be happier about continuing to do business with Laserfiche.

Some of my friends believed other companies had better offerings right up until they examined Laserfiche in total. Anyone looking for a document imaging system that creates simple, elegant document management solutions that help organizations run smarter should invite Laserfiche in for a visit.

You need more stars to rate this product and company

Jan 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I suppose if you had a ten star rating system, I would still want it to go to 11. We have been using Laserfiche for the last five years and simply love the product and the company. The product because it does all we ask of it (and can do more). It is secure, easy to use and highly configurable for almost any business. The company because they are so engaged with their customers. I foresee a long engagement (and expensive wedding). Seriously though, we love how Laserfiche and our VAR (Ricoh Canada) keep us up to date, informed and educated on all the many features of this product. I plan to spend the remainder of my career (15+ years until retirement) getting more and more proficient with all the things it can to to keep our valuable documents, safe, searchable, available and more. What's that...? I think I hear wedding bells...

Doing ediscovery from Laserfiche and it is a terrible products.

Apr 24, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: Basic interface. It is so basic that it is almost gives you the feeling that you are opening a mere folder from Windows 99

Cons: It does not support big documents. It gives error constantly while editing and logs you off. It is a terrible product for e discovery. The only function We need is to be able to see the documents. In lasefiche if the pdf is 100 page long good luck with that.

Does the job as intended

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Work flow and transfer to the appropriate departments. Being able to create workflows. OCR and its capability to scan documents.

Cons: Not having the capacity to work with our existing software (ie: Spectra); would be ideal if we didn't have to export and create a .csv file so this data can be integrated to our software.

Laserfiche: A Record Manager's Best Friend

Jan 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I started looking at document management systems to get our records management problems under control, Laserfiche had the easiest, most user-friendly system I could find to implement. With little IT support and awesome Laserfiche support, I was able to get Laserfiche, Records Management Edition, up and running, helping our organization with records management and compliance issues. Laserfiche continues to expand its functionality and is a robust system and deserves a deeper look for anyone comparing systems.

Great software to organize our documents

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are able to set up workflows to capture our documents in an orderly fashion, which has allowed us to do away with more manual processes.

Cons: The initial setup process can be a bit strenuous, but the end product is worth it if the time and effort is put in initially.

Overall: Automate manual process in document management.

Flexible software that works in any vertical market

Jan 08, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: The flexibility, ease of use, familiar windows explorer type interface, and strong workflow tools allows Laserfiche to excel in any vertical market. We have installations in Manufacturing, Financial, Medical, Insurance, and Government. These installations range from 2 users to above 75 users with varying software skill levels from novice to expert and all of the users are able to hit the ground running with minimal training.

Awesome Record Keeping Software

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I work for an organization that uses Laserfiche daily. I find it intuitive and easy to use for both scanning documents and recalling them later. The ability to connect with existing software to create workflows is an ongoing process that makes pen and paper tasks much more digital and streamlined.

Laserfiche ECM Review

Jan 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Laserfiche ECM for over 15 years. It was a great product back then, but Laserfiche did not rest on their laurels. Year after year they continue to improve their product and support. I highly recommend Laserfiche ECM.

Excellent software !

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It helps in the managing of document and it provides solutions to the problems .

Cons: i don't think so .

Overall: It was a excellent software and after using it became useful to me and my company. This software is very important for a company to manage their documents or records .

Document management !

Aug 08, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: My experience after using this software was very good because it contains useful aspects and better guide lines !