# Laserfiche Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Laserfiche the right Document Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/62196/Laserfiche/reviews --- Laserfiche 4.5 (83) [View alternatives](https://www.capterra.com/p/62196/Laserfiche/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Laserfiche Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews AR Ahmed R freelancerProgram Development, Self-employedUsed the software for: Less than 6 months. “Electronic archiving is one of the best ways to save on traditional archiving costs, such as storage space, paper, and printing.“ April 24, 2025 GT Geeta T HR Administrative AssistantEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “no quick saving option) sometimes scans were corrupted and you wouldn't know until the entire batch was processed.“ January 6, 2025 SM Samana M IT Support SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Greatly effective for automating repetitive task such as documents approvals for monthly bills.“ December 20, 2024 AR Ahmed R freelancerProgram Development, Self-employedUsed the software for: Less than 6 months. “This can cause some Laserfiche operations to be very slow on large repositories.“ April 24, 2025 AM Asmaa M باحث معلوماتBiotechnology, 11 - 50 employeesUsed the software for: Less than 6 months. “I experienced ease of learning and use thanks to its intuitive interface, and I felt safe and confident when managing permissions and tracking activities.“ April 25, 2025 RB Roderick B Client Applications AdministratorEducation Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Not so much a con, but some of our users had difficulty getting things scanned in sometimes, but that was more of a training issue than anything else.“ December 13, 2024 binu t Production OperativeCosmetics, 51 - 200 employeesUsed the software for: 6-12 months. “Generally positive, streamlined workflows, but occasional technical issues and complexity.“ January 31, 2025 KN Kate N InternGovernment Relations, 51 - 200 employeesUsed the software for: Less than 6 months. “It was a hard onboarding process, learning how to use it was quite hard, also different sections of the website had names and titles that were not very easy to link to its usage.“ May 1, 2023 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Otilde R. Product Designer Information Technology and Services Used the software for: 6-12 months ### "Laserfiche: Document Control Software" September 30, 2024 4.0 As our design projects often involve sensitive client information, these features were crucial in our decision making process. Pros I can certainly say that Laserfiche has implemented a structure and made order out of the design document anarchy we have had. We estimate that the automated workflows have downsized our administrative burden to a considerable extent. Cons The search function is sometimes unable to search using different spellings or terms of the same item. Switched from [Adobe Experience Manager](https://www.capterra.com/p/142300/Adobe-Experience-Manager/) Previously, we used both cloud storage and physical filing, but we transferred to Laserfiche. By making this move, it has helped us consolidate all documents and make the process of accessing project information from the past easier. Review Source Paul Clyde E. TECHNICAL CONSULTANT Computer Software Used the software for: Less than 6 months ### "Identify areas for improvement in making deals" April 25, 2025 5.0 Evaluates my approach and guides well. I don't make blunders now. Rather point outs smaller mistakes too. Authority Zone feature is my favourite . Pros At times, over intervenes in the process. However, mostly the signals are accurate and gives you food for thought to proceed ahead. Review Source MM Maisara M. Project Manager Real Estate Used the software for: 1-2 years ### "Manage documents but no sharing!!" July 19, 2022 3.0 Not bad but not the best Pros The capacity and general characteristics of the storage environment and capabilities of organizing and managing documents Cons The way of sharing documents is very poor and not reliable Review Source Tito P. Director of Information Technology Education Management Used the software for: 2+ years ### "Great Product to Streamline Documentation" October 15, 2021 4.0 Laserfiche has completely transformed our HR onboarding processes. By doing so, our onboarding time has been cut down by more than 70%. As long as the processes are built efficiently Laserfiche can help any organization increase productivity. Pros Laserfiche is constantly innovating. They provide frequent updates to their applications that are often incredibly helpful. The workflow product combined with forms processes and repository document management have made digital transformation for our district easy and efficient. Cons The only con I have is if support is needed directly from Laserfiche for issues, instead of going straight to your vendor, there are often large lag times between communication. Review Source Christina R. Freelance Designer and Photographer Used the software for: 1-2 years ### "Easy processes that are user-friendly from function to function." July 12, 2018 4.0 It helps with our record keeping by efficiently channeling it to the proper digital folders. Pros I really like the ability to transition the configuration of sending the documents to their destination from manual to immediate. Cons I have had troubles with inserting a document in the finished file in the destination folder. It will not allow me to scan from there and add more pages. Review Source VR Verified Reviewer Human Resources Business Partner Financial Services Used the software for: 2+ years ### "Great document management for an end user" November 1, 2017 5.0 Pros As an end user, Laserfiche is great for document management. It has helped automate many of our manual processes through custom workflows. Template help keep everything organized by standardizing meta data, which makes searching and sorting super easy. Cons There are a lot of options. It can take a little bit to get everything setup so it all works and so all the different document types can be displayed properly. Review Source VR Verified Reviewer Information Systems Technician II Government Administration Used the software for: 2+ years ### "Excellent Document Management Solution" December 4, 2018 5.0 It has been a wonderful experience with Laserfiche, over storing our information on network shared drives. It has helped us with finding information within documents easily and quickly. Pros This software provides a friendly interface to our users and helpful workflows while providing a centralized location with protections in place to keep data safe. Cons There is some work on the back end to set up this software, but in the end it is well worth the effort. Review Source Massimo S. Senior Copywriter Financial Services Used the software for: 2+ years ### "Laserfiche makes it easy to manage documents" November 21, 2018 4.0 Laserfiche is essential for regulated companies looking to keep customer's information in order and secure. Pros When working in a highly regulated industry, document management is key. Laserfiche is the easy way to manage several hundred documents. Cons Takes a long time to integrate into your existing platforms Review Source Terra S. Office Administrator Architecture & Planning Used the software for: 2+ years ### "It's too complicated" November 6, 2018 4.0 I've had Laserfiche for 2 years now, and I'm still struggling to get it fully operational. Pros This software will basically do anything you need it to for document management and more. Cons The software is way to complicated to build for the average person. Review Source RB Rachel B. Parks Specialist Government Administration Used the software for: Less than 6 months ### "Laserfiche review" July 29, 2019 4.0 Pros This software is very effective and great at keep information private and secure Cons This software is difficult to understand and takes a while to adapt to Review Source DB Dustin B. Permit Technician Government Administration Used the software for: 6-12 months ### "What We Have - It's Okay" March 29, 2023 4.0 3/5. It does what it needs to for the most part, but it can be difficult in the user interface and experience at times. Pros Our service rep Chynna is pretty stellar. She's very knowledgeable about the software and does effective training. Cons It doesn't mesh as well with our other programs for record retention. Nothing wrong with support, just limitations of the software in general. Review Source DC Donna C. Assistant City Clerk Government Administration Used the software for: 2+ years ### "The best" July 16, 2019 5.0 Laserfiche has been a great software to work with. Their customer service is good, if you have a problem they are allows there to help you through it. I would recommend this software to anyone. Pros Laserfiche is the best software for document imaging. This software is very easy to use and to navigate. It is easy to set up you templates and folders. Plus it comes with a lot of other options, that we have not explored yet, to help with no only your document imaging but with records keeping, keeping track of records requests, work flows, etc. You've got to check this software out if you have not already!!! Cons There is not really anything that I do not like about this software. But if there was one thing it would be pricing of some of their other additional options. For small municipalities it makes it hard to have the JustFIO and their other software but you get what you pay for. This software is well worth it though. Review Source KQ Kathy Q. HR Generalist Non-Profit Organization Management Used the software for: 1-2 years ### "Great After Learning How To Use It" June 29, 2022 4.0 Once I learned how to use this software, I loved it! It took a bit of time, but now that I know it, it is great. Pros Every employee has their own folder so they can be easily found for lookup. Cons I wish I could name the files something I would recognize at a later time. Files are named by the subfolder they are in and the date. Switched from [SentryFile](https://www.capterra.com/p/125406/SentryFile/) Cost, ease of use, lack of support Review Source LM LeeAnn M. Consultant Information Technology and Services Used the software for: 2+ years ### "Organizes, saves money, process design," March 9, 2018 5.0 Pros The end to end process from collection to destroy / retain and that it has the ability to keep the entire process electronic. I like that they are focusing on a cloud solution that makes the application reachable to businesses of all sizes. The continued research and development along with the support make it a product that changes and supports with the times. Cons The cloud needs storage in Canada, ability to apply sequential numbers to documents that would act like a register. You can do this with code and sql tables but it would be great to be able to do it within the form without the requirement of a developer. Review Source AJ Angela J. Special Education Secretary Education Management Used the software for: 1-2 years ### "Easy to Use" August 16, 2022 5.0 I've used it for a couple of years now as our main software for record management. I'm satisfied with Laserfiche in the capacity that I use it for. I'm not sure how many other places use it for record management, but it's a constant where I work, and I really don't have any complaints. It's easy to use, and does what it's supposed to do. Pros I like that Laserfiche isn't complicated. I'm able to transfer files with minimal effort. The separate window that pops up allows me to enter information about the file, that will allow me to search documents without having to go through all of the files. Another thing I like about LF is that if I don't enter the correct information to the file, it shows up in one of my folders, which allows me to go back in and correct. Cons I wish there was a way to avoid transferring duplicate files. Review Source AK Anita K. VP Administration Insurance Used the software for: 2+ years ### "Review of Laserfiche" August 20, 2018 5.0 We've been using Laserfiche since 2006 and have drastically cut down on our lease space because we no longer have the need for filing cabinets. Being able to access client info via our web portal is huge for us. Pros The ability to pull documents where ever we are... in the office, at home or even out of the country. Our clients appreciate us having the information handy in a timely manner. It does also help keep us organized. Cons There are a lot of features to using it, therefore new staff have a long learning curve. Review Source KD Kim D. Utility Billing Clerk Utilities Used the software for: 2+ years ### "Opinion" April 4, 2019 5.0 Pros I like the convenience of Laserfiche. It is easy to use. Cons There is not much I don't like about the software. It is pretty straight forward. Review Source PR Paula R. Admin Assistant Utilities Used the software for: 1-2 years ### "Laserfiche greatness" May 21, 2019 5.0 Pros I love the snapshot option. It makes putting a pdf through to accounting a breeze. Cons It’s a little difficult to program the meta data. Review Source sS sharon S. Operations Analyst Wholesale Used the software for: 2+ years ### "Laserfiche" January 10, 2019 4.0 Pros Easy to scan things to Laserfiche. You can give the file a name, and make it as detailed as possible so if you ever need to retrieve the scan later, you can get exactly what you are looking for instead of searching through tons of other files. Cons If you do not enter enough information about the Scan, it can be pretty hard to find it later on. Sometimes there are duplicates also. Review Source JM Jason M. Sergeant Law Enforcement Used the software for: 2+ years ### "If your looking to get away from hard copy file storage this is the way to go!!" September 6, 2018 5.0 Pros Love how easy it is to scan a document label it and put into a specific folder that can easily be found and never have to worry about where it is or have to sift through hard copy files anymore. Cons Nothing maybe a more of a how to use instructional video on the various features of use. Review Source MD Marry D. CEO Education Management Used the software for: 6-12 months ### "Excellent software" August 5, 2016 5.0 I used the software and i have found it very useful. Lasefiche has basically, mastered the art of providing solutions to their clients. Pros \-user friendly - Helpful for organization -free trial Cons i haven't observed any Review Source DD Don D. President Used the software for: ### "Laserfiche -- The Final Solutioon for Paper and Processing Problems" December 31, 2014 5.0 Finding Laserfiche some years ago was a God-Send for me and my company. I wanted to go paperless and thought I had exhausted affordable market-place offerings, yet decided to take one more chance and look at Laserfiche. At first, I was overwhelmed. I thought I had to learn everything, install everything and use everything. However, I found that I only needed to buy what I needed and expand as needed. Laserfiche has exceeded my expectations at every level. From concept to utility, I could not be happier about continuing to do business with Laserfiche. Some of my friends believed other companies had better offerings right up until they examined Laserfiche in total. Anyone looking for a document imaging system that creates simple, elegant document management solutions that help organizations run smarter should invite Laserfiche in for a visit. Review Source MS Mercedes S. Clerk - Senior Level Law Practice Used the software for: Less than 6 months ### "Great way to retain files" May 25, 2021 4.0 Overall it is a good product and is great for file retention and having access to the file without having to carry the physical file. Pros It is accessible to the whole department. We don't have to track down the file. We can search for documents easily. Cons Some of the features have been disabled to me. Although that is not software issue more of an Admin Permission issue. Review Source KJ Kathy J. Records Manager Used the software for: ### "Laserfiche: A Record Manager's Best Friend" January 7, 2015 5.0 When I started looking at document management systems to get our records management problems under control, Laserfiche had the easiest, most user-friendly system I could find to implement. With little IT support and awesome Laserfiche support, I was able to get Laserfiche, Records Management Edition, up and running, helping our organization with records management and compliance issues. Laserfiche continues to expand its functionality and is a robust system and deserves a deeper look for anyone comparing systems. Review Source MS Martin S. Summer clerk Law Practice Used the software for: Less than 6 months ### "Pretty great program " July 11, 2019 5.0 No complaints so far. Pros Security seems strong. Well-organized and easy to use. Of course this is from a user standpoint - would be curious to see what the IT guys at the think. I assume it’s regarded highly, otherwise we wouldn’t have it. Cons I don’t think there’s anything I dislike. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.