# OnBase Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about OnBase Software - reviews, pricing plans, popular comparisons to other Enterprise Content Management products and more.

Source: https://www.capterra.com/p/62208/OnBase/pricing

---

# 

 OnBase Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

OnBase

## What is OnBase?

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work.

## What is OnBase used for?

[Document Management](https://www.capterra.com/document-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Content Management](https://www.capterra.com/content-management-software/)

Overall rating

Based on 79 user reviews

Reviews sentiment

Positive

84%

Neutral

13%

Negative

4%

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OnBase

4.3 (79)

VS.

[4.7 (4,165)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/)

Starting Price

Contact vendor

Starting Price

$19.99

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (79)

Ease Of Use

4.6 (28,296)

Value For Money

3.9 (54)

Value For Money

4.3 (20,443)

Customer Service

4.1 (55)

Customer Service

4.3 (18,447)

## OnBase alternatives

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

[4.5 (141)](https://www.capterra.com/p/161845/Square-9/reviews/)

Starting price

$50.00

Per User, Per Month

[4.5 (3,660)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting price

$5.42

Per User, Per Month

Highest Rated

[Google Drive](https://www.capterra.com/p/161425/Drive/)

[4.8 (28,420)](https://www.capterra.com/p/161425/Drive/reviews/)

Starting price

$7.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/161425/Drive/)

[View all alternatives](https://www.capterra.com/p/62208/OnBase/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Storage

4.3 (17)

35.29% of 17 reviewers that rated this feature as important or highly important

Store and organize documents in a centralized system

Access Controls/Permissions

4.6 (8)

25.00% of 8 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Workflow Configuration

4.7 (7)

14.29% of 7 reviewers that rated this feature as important or highly important

Alter the default workflow to meet your organization's needs

Collaboration Tools

3.5 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Electronic Signature

4.3 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Digitally sign online documents

File Sharing

4.0 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

OnBase 138 features

Define levels of authorization for access to specific files or systems

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

Manage the process of evaluating documents or requests submitted for approval

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Manage assets throughout their lifecycle to optimize profit

Supports audio files

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Automatically create schedules based on business needs or employee availability and qualifications

Data is backed up automatically to prevent data loss

Create backups and provide methods to recover deleted/lost data

Software's ability to perform similar action on multiple similar files simultaneously

Create, manage, and send invoices or bills to customers

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Track and manage schedules and meetings via an integrated calendar

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Process of backing up of files and applications to cloud-based remote servers for protection of data

Provides a channel for team members to share media files, communicate, and work together

Work with others within one platform/system on the application development process

Leave comments and notes on documents for others to view

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Capability of a software or system to make decisions and perform actions based on specified conditions

Configure existing workflows to meet your organization's needs

Manage, organize, and store contact information

Distributing content through various platforms or channels

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Facilitates online authoring and publishing of the content

Track, store, and access client contracts or licenses

Development of custom software, web apps, mobile apps, etc.

Alter the layout and content of dashboards

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assemble data from multiple sources

Import, collect, and capture data from multiple sources

Import and export data to and from software applications

Move from one database to another, or upgrade the version of database software being used

Ability to restore deleted, hidden, or lost data from an email server/system

Protect sensitive data for digital privacy

Manage and store data in a database

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Graphical representation of data

Supports common databases such as MySQL and Oracle

Manage the processes involved when making the application ready for use

Electronic signing method that validates the authenticity and integrity of a digital document

Automated or logic-based workflows that assist in the creation of electronic documents

Scan, move or upload electronic files within the software's repository

Document Check-in/Check-out

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Custom forms to streamline repetitious aspects of a document

Store, manage, and track all electronic documents in a centralized location

Review and analyze existing information across documents

Store and organize documents in a centralized system

Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file

Assemble applications and processes by dragging over and arranging pre-built components

Digital forms that are shared and accessed online

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Convert files to a different format

Create, save, and store files

Recover lost, deleted, or damaged files

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Find & retrieve relevant data or documents

Automate repetitive tasks such as filling out information or creating certain types of forms

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Create, design and modify the flow and processes of tasks in a project

Compliant with HIPAA, which sets standards for sensitive patient data protection

Compile and organize data into specific metrics

Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info.

Identify which applications need to exchange data and enable these data connections

Track interaction history by documenting conversations for contacts

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Retrieval of embedded metadata that is present within a file

Collect and maintain structured information that describes data or content

Access software remotely via mobile devices

Capture signatures via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Share documents with different users to collect multiple signatures

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Create content in various formats, such as print, PDF, HTML and more

Drag and drop/visual interfaces that allow non-tech users to build without writing code

Ability of websites, web applications, or mobile applications to function without an active internet connection

Ability to recognize printed or written text within digital images or scanned documents

Document any changes or proposed changes made to business processes or workflows

Visually identify, define, and map all details and relationships surrounding business process models and elements

Streamlining repetitive tasks and activities through automated and predefined workflows

Reporting on how each user, task or process has advanced since its initiation

Create, manage, or update project workflows.

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Helps in synchronizing files and folders from remote servers or computers

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Track what was updated, who made the changes, compare two revisions, and revert or perform another revision

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

At least a username and password is required to access the system

Optimize and manage the search engine optimization efforts for a website or digital content

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track the status over time for a request, process, asset, or transaction

Create a schedule when files and folders are synchronized

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Track the status and progress of tasks

Allow multiple team members to edit and work on the same document

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Edit text as needed

Set up connections to third-party platforms to improve business processes

Extra layer of security that requires not only a password and username but also something specific to that user

Synchronization process that copies files in both directions to reconcile changes as needed

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

The process of cross-checking new versions with previous copies to identify changes

Track revisions and updates made to files and navigate between different versions

The process of reverting to a previous version or state

Use visual elements such as pre-built blocks and/or shapes to assemble a model or design

Create/edit commerce applications for mobile devices and/or web

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.2 (78)

4.2

Based on 78 reviews

## Pricing

Value for money

3.9 (54)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.9 (54)

3.9

Based on 54 reviews

## Integrations

[

Docusign](https://www.capterra.com/p/121506/Docusign/)[

Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[

Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[

Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[

JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/)[

Workday Financial Management](https://www.capterra.com/p/66909/Workday-Financial-Management/)[

Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/)[

Deltek WorkBook](https://www.capterra.com/p/237145/Deltek-WorkBook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (55)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (55)

4.1

Based on 55 reviews

## User reviews

Overall rating

4.3

Based on 79 reviews

Filter by rating

5(39)

4(27)

3(10)

2(1)

1(2)

Mentioned topic

Sorted by most recent

Brennan G.

Help Desk SUpport Specialist

Insurance

### "Good but resource intensive"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 13, 2025

Efficient but demanding. OnBase offers powerful functionality and flexibility for document management and workflow automation. It’s highly customizable, and support is prompt and knowledgeable. However, it requires significant system resources — we’ve experienced performance slowdowns on ESXi hosts during heavy usage. Overall, it’s well-suited for organizations that need depth and scalability, but it demands careful infrastructure planning.

Pros

Very advanced platform with many features that can be catered to a businesses needs. A dedicated team provides quick service for when issues arise.

Cons

It's very resource intensive, uses up a large amount of resources on our ESXI hosts and we occasionally get complaints about slowness.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Jennifer P.

Sr. Auditor

Accounting

### "OnBase User"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

6/10

January 30, 2025

Pros

This software is a tool to store and manage documents and can provide the history of the user for when documents were imported or revised.

Cons

The documents are not organized in a manner where you can easily find the correct document you are needing, and it just seems the system is a dumping ground for documents.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 11, 2025

Thank you for your honest feedback. This is not the kind of experience we would like for our customers and we would encourage you to please connect with your Account Team and/or Customer Success Manager to further discuss your concerns. OnBase can help you to deliver better customer and employee experiences. To learn more of how OnBase works and the features available, please visit: OnBase Content Services Platform | Hyland

CC

Cosmin C.

Senior IT Auditor

Insurance

### "OnBase review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 22, 2025

Overall very happy with the product functionality.

Pros

Awesome management system software, great to work with.

Cons

Access to all needed categories can be a bit difficult.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JH

Jamon H.

Director- Treasury

Industrial Automation

### "Dynamic document workflow solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

November 24, 2024

Pros

Dynamic workflow with endless possibilities to create custom workflows, action queues, and document handling.

Cons

Difficult to export data, and reporting / archiving is not intuitive

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TC

Taylor C.

Ophthalmic tech and scribe

Medical Practice

### "OnBase software "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

August 3, 2024

OnBase is an efficient program, scanning ans sorting documents to the appropriate provider is swift and ease of use is great

Pros

Great source for managing and sorting incoming faxes, quickly able to find specific documents you are searching for.

Cons

This program is very efficient, i dont have any serious cons to list.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Dedan M.

Marketing Manager

Events Services

### "Why OnBase Is The Best "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 30, 2024

Pros

It handles digital signature well and has some leading workflow management features.

Cons

It has some cool features and has not disappointed us.

Switched from

[Aero Workflow](https://www.capterra.com/p/158169/Aero-Workflow/)

[WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)

[FactBox](https://www.capterra.com/p/140612/FactBox/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AO

Anthony O.

HRBP

Human Resources

### "Onbase Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 28, 2024

Pros

It's a data repository that can hold alot of files.

Cons

The options with searching at times can be tricky. Also takes a long time to load at times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YK

Yassine k.

Chef de projet

Information Technology and Services

### "Une GED simple et accessible !"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 23, 2023

Pros

Solution fiable et sécurisée, Connexion avec la base de données, Concepteur simple de workflow graphique.J'ai aimé aussi le fait que nous pouvons rechercher et accéder à n'importe quel document en quelques secondes, ce qui a amélioré notre productivité et réduit le temps que nous passions auparavant à rechercher des documents.

Cons

Parfois la fonctionnalité du l'OCR (Optical Character Recognition) ne fonctionne pas correctement, et on doit saisir manuellement les données scannées, ce qui ralenti notre productivité.C'est difficile aussi au début de comprendre la logique de l'enregistrement des documents au niveau des tables de la base de données liée au produit, mais une fois que vous vous êtes habitué, ce n'est pas mal du tout.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CE

Corey E.

Financial Analyst Associate

Financial Services

### "Easy to use, but lacks some functionality"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

February 22, 2023

Pros

OnBase is easy to use and there are a lot of search options available to find invoices in the system.

Cons

The search feature lacks some functionality and sometimes fails to deliver expected results based on entered fields. It can take some time to find an invoice because it doesn't properly recognize some fields.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Arquitecto de soluciones

Information Technology and Services

### "Software robusto"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

January 8, 2023

Pros

Gran capacidad para implementar múltiples procesos de automatización de contenido (CxP, CxC, Admisiones estudiantiles etc...) y la infraestructura puede variar según el procesos a implementar

Cons

Se debe trabajar más en la experiencia de usuario en el cliente web, no es nada amigable para con el usuario final y enfocar la actualizaciones del producto hacia la web y mobile.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/62208/OnBase/reviews/)

Popular comparisons

[Google Drive vs OnBase](https://www.capterra.com/compare/62208-161425/OnBase-vs-Drive) 

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