# PhonEX ONE Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PhonEX ONE Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more. Source: https://www.capterra.com/p/63550/PhonEX-ONE --- # PhonEX ONE Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PhonEX ONE ## What is PhonEX ONE? PhonEX ONE is a comprehensive web-based solution for call accounting, management and control of your telecom expenses and productivity. Independent of PBX platform, PhonEX ONE is scalable offering unlimited growth and capacity to multi-site, multi-lingual and multi-currency environments. PhonEX ONE cuts operational costs by giving enterprises the perfect tool to monitor network activity and band width; report usage trends and statistics and optimize and efficiently allocate network resources. ## What is PhonEX ONE used for? [Call Accounting](https://www.capterra.com/call-accounting-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1600 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PhonEX ONE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mindcti.com&name=PhonEX ONE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PhonEX ONE 4.5 (4) VS. [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting Price $1600 Per User, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.5 (18) Value For Money 4.3 (3) Value For Money 4.8 (16) Customer Service 4.7 (3) Customer Service 4.9 (18) ## PhonEX ONE alternatives [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (694)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) [4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134672/PhoneBurner/) [NUACOM](https://www.capterra.com/p/161267/NUACOM/) [4.8 (30)](https://www.capterra.com/p/161267/NUACOM/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161267/NUACOM/) ## FAQs about PhonEX ONE Overview ### What company size and specific industries is PhonEX ONE built for? PhonEX ONE is designed for businesses of all sizes that need a web-based contact center platform for managing telephony communications, resource allocation, reporting, expense monitoring, and self-service portals. It is not tied to a specific industry, making it suitable for organizations across sectors that handle customer communication. Features and Usability ### What are the key features of PhonEX ONE? PhonEX ONE offers fraud detection, by-extension reporting, inbound and outbound reporting, call monitoring, and call duration tracking. It also includes call volume metrics, caller ID, unattended call management, usage tracking and analytics, and a Who Answered log for documenting call activity across extensions. Getting Started and Support ### What training and onboarding options does PhonEX ONE offer? PhonEX ONE provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, and documentation gives written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does PhonEX ONE offer? PhonEX ONE provides 24/7 live rep support. Users can reach help at any time through a live representative, which suits urgent issues and ongoing operations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Fraud Detection Identify and prevent suspicious activity Inbound Reporting Track and monitor incoming call statistics PhonEX ONE 10 features Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Listen to live phone conversations for the purpose of training and assessing agent performance Identify the number and contact information of a caller before answering the phone Identify and prevent suspicious activity Track and monitor incoming call statistics Track and monitor outgoing call statistics Manage calls that were missed or not attended Track and interpret metrics on the usage of company resources Track calls answered by employees Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 4.3 (3) Basic $1,600 Per User,One Time Value for money 4.3 (3) 4.3 Based on 3 reviews ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Jose Z. Banquier Financial Services ### "Téléphone" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 19, 2023 Peu satisfaisant Pros Aide à la téléphonie et d'avoir plusieurs contacts Cons Un peu difficile d'accès mauvais service client Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Andre' D. Sales Information Technology and Services ### "Call Accounting made easy." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2020 Absolutely amazing. It provides us with everything we require and with it's automation we don't have to constantly log in to check usage or reports. THIS HELPED US SAVE MORE THAN 50% OF OUR CALL COSTS. THANK YOU!! Pros The features that PhonEX ONE has is amazing. It is fully integrated with my Active Directory, and almost every single thing in PhonEX ONE one can automate. It has a very advanced, probably the best I've every seen, reporting and Budget management features. Cons The install took longer than I though but considering we implemented over 6500 licenses, it seems fair. Reasons for choosing PhonEX ONE Service delivery, features and pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA PINCHAS A. collaboration manger department Government Administration ### "nice. callcenter for cisco" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 4, 2017 easy gui builder Pros modern gui design for cisco call center ccx real time and historical reports. the gui support HTML 5 and we hope support smartphone and tablet Cons team and skill DataBase is to short for analitic agent or team or skill or calls. we need to zoom is enabled for every DATABASE for analitice Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FW Frank W. Solutions Architect Information Technology and Services ### "Fantastic billing solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2017 \- Quick views and reports - Quick customization of reports via queries - Granular customization via the queries - Budget allocation is done very easily - Analysis via the existing reports and queries is also very important and helpful - I could go on till tomorrow. The software is the best period!! Pros \- Ease of use of the menus and widgets - Customizable reports on the queries - The existing reports are very granular as well - Changing of tarrifs and being able to back date is also very useful Cons \- On Cisco CME there is rigidity in use of the PIN codes. - Apart from that I cannot think of anything else that I have encountered Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.