Who Uses This Software?

We serve enterprises who build complex telephony networks for the organization and look for visibility and analysis tool.


Average Ratings

2 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,600.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MIND CTI
  • www.mindcti.com
  • Founded 1995
  • United States

About PhonEX ONE

PhonEX ONE is a comprehensive web-based solution for call accounting, management and control of your telecom expenses and productivity. Independent of PBX platform, PhonEX ONE is scalable offering unlimited growth and capacity to multi-site, multi-lingual and multi-currency environments. PhonEX ONE cuts operational costs by giving enterprises the perfect tool to monitor network activity and band width; report usage trends and statistics and optimize and efficiently allocate network resources.


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PhonEX ONE Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log

PhonEX ONE Reviews Recently Reviewed!

nice. callcenter for cisco

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: modern gui design for cisco call center ccx real time and historical reports. the gui support HTML 5 and we hope support smartphone and tablet

Cons: team and skill DataBase is to short for analitic agent or team or skill or calls. we need to zoom is enabled for every DATABASE for analitice

Overall: easy gui builder

Fantastic billing solution

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Ease of use of the menus and widgets
- Customizable reports on the queries
- The existing reports are very granular as well
- Changing of tarrifs and being able to back date is also very useful

Cons: - On Cisco CME there is rigidity in use of the PIN codes.
- Apart from that I cannot think of anything else that I have encountered

Overall: - Quick views and reports
- Quick customization of reports via queries
- Granular customization via the queries
- Budget allocation is done very easily
- Analysis via the existing reports and queries is also very important and helpful
- I could go on till tomorrow. The software is the best period!!