Software of Excellence

EXACT V12

4.5 / 5 11 reviews

Who Uses This Software?

Dental practices across Australia, New Zealand, UK and Netherlands


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Software of Excellence
  • softwareofexcellence.com
  • Founded 1988
  • Australia

About EXACT V12

Built on years of analysis and research, EXACT V12 gives dental practices the management tools to increase revenues and profitability and secure your peace of mind. EXACT V11 automates many of the mundane but essential management tasks that collectively determine the financial success of a practice. It includes a range of enhancements that allow dental practices to benefit from increased efficiency, giving you more time to focus on patient care.


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EXACT V12 Features

  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning

EXACT V12 Reviews Recently Reviewed!

Pleased with the functionality

Sep 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the whole features of the software, looks easy, and the dental charting and going paperless is great. Most especially the automated sending of recall without doing it manually.

Cons: I having used a very simple dental practice software, I find it a little bit uncertain if I could use the whole feature of the software

Great dental management program

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Have used several different products but like this software the best.

Pros: Easy to use, easy to train, great graphics, easy payment screens, great practice management reporting, easy automation, great support staff.

Cons: Extra modules and their price can be an issue sometimes.

Better than Titanium (no experience to compare however!)

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: Have only been using the program 10 months, have no other programs to compare it to other than 2 months of Titanium. Still finding out what it can do, as my role grows and develops I''m asking more from the program and Im learning what it cant/cant do.

Pros: Its ease of use, good functionality, great support, clear (you ask for too many characters in this request)

Cons: I find the reports hard to customize (you ask for too many characters in this request..............)

Very easy to use, especially on the menus and flexibility.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease to use graphically, update on ACC and DHB more frequently, makes the claims very easy to do and almost immediate support.

Cons: Expensive on support on monthly charges, would be better if we use less and could have discounted price.

Best Dental Software

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank SOEI for your ongoing support of our clinic. We appreciate all your help.

Pros: I find EXACT quite easy to use. Very intuitive. I enjoy using its basic and add-on features. They make my daily practice so much better.

Cons: There are a few things for EXACT to work on such as update OHSA forms (which I believe are already done in the new version).

Great software

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good support team, comprehensive software and easy online booking, great trainers and good recall system

Cons: Few bugs like " failure of tool tips" pop up , needs a mobile app for online booking monitoring, ,,

Breathe of fresh air

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We start as R4 and recently changed to EXACT (past 6 month) and it has literally changed everything. Customer support has been sensational - we were slightly worried at first having been on R4 for years, and I know EXACT is very different but we haven't looked back since, a little hiccup here and there in the data migration but we're already seeing improved business outcomes, really has been great. Highly recommend

Cons: More pricey than competitors but it literally makes up for that in business results. You get what you pay for.

SOE

Nov 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: I worked with this software for years with my former employer and found it to be very user friendly. Everything was pretty much self explanatory.

Pros: It was very user friendly and required minimal training

Dr Mike's thoughts

Dec 10, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It brings the information on a patient together in a integrated and easy to use way. Links work. It seems logical to me the way to navigate around. SOEI Dental can sort issues in a timely manner generally.

Cons: A few times the first level of support on contact can not deal with it & it takes more time to get issues resolved

Recommendations to other buyers: Keep listening to us at the coalface! We have valuable insights for you

Time consuming patient bookings and recalls a thing of the past

Dec 06, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since making the move to EXACT V11 in November 2014, we haven¿t looked back. Our recall rate has increased and is still increasing. Previously we mailed or called patients about their recalls with little conversion. This was labour and cost intensive. Removing this inefficient way of working has been huge for us.¿
We are impressed with the way EasyPost and SMS Recalls work complementing each other. It¿s incredibly effective and saves time because the patient response is handled by the system. It also reduces human error as the data is automatically entered into the system. At the end of the day this means our receptionists can dedicate time to more important tasks and providing exceptional customer service.
We are also seeing a significant reduction in unfilled slots using EXACT V11. Failures to attend (FTAs) are minimised because patients have the flexibility to do their own online bookings. This along with the automatic short notice list function means valuable spaces aren¿t wasted.

Vendor Response

by Software of Excellence on December 06, 2015

Hi Geraldine. Many thanks for your review! We are glad that you are experiencing the benefits of EXACT V11! Software of Excellence Team

Recall training

Sep 09, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having come from using Oasis, some aspects of Exact are great but some are so frustrating. Once you have had the training for Exact its good to know that help is only a phone call away. My recall training was done by Sam Bain and he was awesome, explained everything in a simple and polite manner.
Keep up the great work Sam :-)

Vendor Response

by Software of Excellence on September 15, 2015

Hi Cindy, Thank you for your review. We are very pleased to hear your recall training with Sam Bain was awesome and we hope you are experiencing the benefits of recall automation in EXACT V11. Software of Excellence Team