# EXACT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EXACT the right Dental solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/6364/EXACT-V12/reviews --- EXACT 4.1 (17) [View alternatives](https://www.capterra.com/p/6364/EXACT-V12/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EXACT Ease of use 4.1 Customer Service 3.7 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HK Hans K. Partner Management Consulting Used the software for: 1-2 years ### "Reliable accounting software with an outdated interface" January 6, 2022 3.0 For small business running on a subscription business model it is an easy to use accounting software Pros Reliable software Relatively easy to use Cons Old fashioned interface Some functionalities are outdated and not very user friendly, but it works. Alternatives considered [AFAS Software](https://www.capterra.com/p/186725/AFAS-Software/) Reason for choosing EXACT Ease of use Switched from [Yuki](https://www.capterra.com/p/196646/Yuki/) No analytical accounting. No subscription feautures? Review Source SJ Sabina J. Accountant Computer Software Used the software for: Less than 6 months ### "Practical medical software" April 20, 2023 4.0 Pros As an administration support at that time it helped me with orientation in daily agenda of my boss. The management of tasks was very simple, also the environment of software was very pleasant and the functions were intuitive - there was no deep training needed. Cons When some adjustments were needed, the communication with customer support was difficult and the charges quite high. Review Source CS Caroline S. Owner Medical Practice Used the software for: 1-2 years ### "Do not purchase EXACT SOE" June 23, 2024 1.0 Rubbish do not use they are non responsive and do not care about your business Pros Our online booking system has not been working for almost a month I have asked for a call back and no one has called they use third parties for their back end and no control over when this goes wrong - they do not care about your small business Cons Too big do not care if your systems are not working Review Source MA Mowafaq A. Dental Clinical Director Medical Practice Used the software for: 2+ years ### "Best Dental Software" July 6, 2017 5.0 Thank SOEI for your ongoing support of our clinic. We appreciate all your help. Pros I find EXACT quite easy to use. Very intuitive. I enjoy using its basic and add-on features. They make my daily practice so much better. Cons There are a few things for EXACT to work on such as update OHSA forms (which I believe are already done in the new version). Review Source lM laura M. practice owner Medical Practice Used the software for: 2+ years ### "Superb in every way!" July 30, 2018 5.0 Pros its ease of use support given ability to track everything in your practice reports that can be run Cons is so sophisticated that its hard to be using all of its functionality to the max - it offers so much that we could employ one person just to keep up! Review Source RV Ravinder V. Company Director Hospital & Health Care Used the software for: Less than 6 months ### "Terrible customer service!" October 29, 2019 3.0 Absolutely terrible service! Pros Clever when it works! Reports are good on it. Cons The team at SOE and the product installation was terrible! Booked out days in our diary without doing their due diligence and then when they realised cancelled the week before losing us 3 days of business! Terrible attitude to this and all other problems we experienced. Alternatives considered [Dentally](https://www.capterra.com/p/153816/Dentally/) Reason for choosing EXACT Was convinced by the rep that it was a better product Review Source FN Frank N. Dentist Medical Practice Used the software for: 2+ years ### "Very easy to use, especially on the menus and flexibility." August 31, 2017 5.0 Pros It's ease to use graphically, update on ACC and DHB more frequently, makes the claims very easy to do and almost immediate support. Cons Expensive on support on monthly charges, would be better if we use less and could have discounted price. Review Source DC Daniel C. Dental Practitioner Medical Practice Used the software for: 6-12 months ### "Breathe of fresh air" April 7, 2017 5.0 Pros We start as R4 and recently changed to EXACT (past 6 month) and it has literally changed everything. Customer support has been sensational - we were slightly worried at first having been on R4 for years, and I know EXACT is very different but we haven't looked back since, a little hiccup here and there in the data migration but we're already seeing improved business outcomes, really has been great. Highly recommend Cons More pricey than competitors but it literally makes up for that in business results. You get what you pay for. Review Source VT Vaibhav T. Director/ Dentist Medical Practice Used the software for: 2+ years ### "Great software" July 3, 2017 5.0 Pros Good support team, comprehensive software and easy online booking, great trainers and good recall system Cons Few bugs like " failure of tool tips" pop up , needs a mobile app for online booking monitoring, ,, Review Source SB Sheryn B. Practice Manager Medical Practice Used the software for: 6-12 months ### "Better than Titanium (no experience to compare however!)" September 5, 2017 4.0 Have only been using the program 10 months, have no other programs to compare it to other than 2 months of Titanium. Still finding out what it can do, as my role grows and develops I''m asking more from the program and Im learning what it cant/cant do. Pros Its ease of use, good functionality, great support, clear (you ask for too many characters in this request) Cons I find the reports hard to customize (you ask for too many characters in this request..............) Review Source GC Geraldine C. General Manager Used the software for: ### "Time consuming patient bookings and recalls a thing of the past " December 7, 2015 4.0 Since making the move to EXACT V11 in November 2014, we haven't looked back. Our recall rate has increased and is still increasing. Previously we mailed or called patients about their recalls with little conversion. This was labour and cost intensive. Removing this inefficient way of working has been huge for us.' We are impressed with the way EasyPost and SMS Recalls work complementing each other. It's incredibly effective and saves time because the patient response is handled by the system. It also reduces human error as the data is automatically entered into the system. At the end of the day this means our receptionists can dedicate time to more important tasks and providing exceptional customer service. We are also seeing a significant reduction in unfilled slots using EXACT V11. Failures to attend (FTAs) are minimised because patients have the flexibility to do their own online bookings. This along with the automatic short notice list function means valuable spaces aren't wasted. Review Source Response from Henry Schein One December 7, 2015 Hi Geraldine. Many thanks for your review! We are glad that you are experiencing the benefits of EXACT V11! Software of Excellence Team AS Amelia S. Practise Manager Medical Practice Used the software for: 2+ years ### "Great program, but poor support in South Africa" January 10, 2019 4.0 Pros easy to use generate reports fast freedom to customize accurate dental charting, paperless option can do estimates and plan treatment Cons battle for days to get hold of a support person no reply from support on voice messages only one person that seems to be able to help at the end of the day and can't get hold of that person? Review Source EW Erica W. Office Manager Medical Practice Used the software for: 2+ years ### "Dr Mike's thoughts" December 11, 2015 4.5 Pros It brings the information on a patient together in a integrated and easy to use way. Links work. It seems logical to me the way to navigate around. SOEI Dental can sort issues in a timely manner generally. Cons A few times the first level of support on contact can not deal with it & it takes more time to get issues resolved Review Source MS Michelle S. Principal Dentist Medical Practice Used the software for: 2+ years ### "Great dental management program" September 22, 2017 5.0 Have used several different products but like this software the best. Pros Easy to use, easy to train, great graphics, easy payment screens, great practice management reporting, easy automation, great support staff. Cons Extra modules and their price can be an issue sometimes. Review Source CB Cindy B. Practice Manager Used the software for: ### "Recall training" September 10, 2015 4.0 Having come from using Oasis, some aspects of Exact are great but some are so frustrating. Once you have had the training for Exact its good to know that help is only a phone call away. My recall training was done by Sam Bain and he was awesome, explained everything in a simple and polite manner. Keep up the great work Sam :-) Review Source Response from Henry Schein One September 15, 2015 Hi Cindy, Thank you for your review. We are very pleased to hear your recall training with Sam Bain was awesome and we hope you are experiencing the benefits of recall automation in EXACT V11. Software of Excellence Team PR Pamela R. office manager Medical Practice Used the software for: Less than 6 months ### "SOE" November 28, 2016 5.0 I worked with this software for years with my former employer and found it to be very user friendly. Everything was pretty much self explanatory. Pros It was very user friendly and required minimal training Review Source LE Lorraine E. Dentist Medical Practice Used the software for: ### "Pleased with the functionality" September 22, 2017 4.0 Pros I like the whole features of the software, looks easy, and the dental charting and going paperless is great. Most especially the automated sending of recall without doing it manually. Cons I having used a very simple dental practice software, I find it a little bit uncertain if I could use the whole feature of the software Review Source Similar Products Featured ## Related categories [Dental](https://www.capterra.com/dental-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.