Function Point Productivity Software

Function Point


4.5 / 5
185 reviews

Who Uses This Software?

Specifically designed for advertising agencies, design studios, interactive design agencies and internal marketing departments looking to streamline their business.


Average Ratings

185 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $34.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Function Point Productivity Software
  • www.functionpoint.com
  • Founded 1997
  • Canada

About Function Point

All-in-one project management software for agencies, design studios and internal marketing departments looking to streamline their business. Software combines project management, QuickBooks integration, time tracking, CRM, financial and business reporting tools in one cloud-based system. Our solution helps businesses improve their productivity and profitability by streamlining processes; simplifying collaboration; centralizing information; and delivering real-time business data.


Function Point Features

  • Campaign Management
  • Collaboration
  • Document Management
  • File Sharing
  • Project Management
  • Task Management
  • Time Tracking
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies

Function Point Reviews Recently Reviewed!


Capterra loader

Not the most "functional" project management software but definitely keeps us organized

Jul 18, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: The company pages in Function Point provide us with all the information we need because we're able to customize them to our needs. We can include the client information, but we also have team information so one page tells everyone who is involved with that client's projects. The customizable dashboard also allows each person to view things that they feel are important to them.

Cons: I find Function Point to not be as "functional" as its name might suggest. It is often laggy when you click on links. Getting to pages that you want to be on takes many clicks instead of just one (for example, it seems strange to me that clicking on the name of a "schedule" within a company takes me to a jumbled list of tasks rather than the actual schedule page where I can see things laid out in order). There isn't a good calendar view that allows a person to drag and drop tasks (and since I manage our company's design calendar, it would be great if I could do this since it's basically like putting together a giant puzzle).

The customization seems to have stopped with the "dashboard" type of views of the main page and schedule pages. If you want to view, for instance, the time allotted to people within the company for a day, you might visit the Work Planning View, which overall is a great view (shows tasks assigned and a total number of hours allotted to each person). The downside is it always only shows everyone in the company, which isn't ever what I need. Being able to choose who I see in this view (and others like it) would improve the functionality a lot.

There are also too many different ways to view things. There are at least three different ways to see how many hours of work a person has scheduled for the day. There are a couple of different views for tasks within a certain project. It can be overwhelming.

Vendor Response

by Function Point Productivity Software on July 19, 2018

Thanks for your feedback, Darla. Your Customer Success Manager will be following up with you on a couple items you mentioned. Keep an eye on your inbox!

I use Function Point every day for project management and organizational purposes.

Apr 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about Function Point is the ease of creating estimates and saving templates. It allows us to provide very in-depth estimates to clients and prospects, which we have received compliments on. Very rarely do I see estimates that are as detailed and clear as the ones that Function Point allows us to create with relative ease. Likewise, the simplicity of creating an Invoice from an existing Job also streamlines the process tremendously.

We also make extensive use of the Notes function to create easy-to-follow instructions for our artists to follow. The fact that these are then saved automatically with the Job and are easy to go back to and reference is very helpful. It makes organizing them and trying to keep track of them much less of a hassle.

Cons: One thing I don't like about the Function Point software is that, when a Job is "closed," any tasks that remain un-completed just sit on the Tasks/To Dos page on the homepage of FP. Sometimes we find that tasks we initially think will be required are not needed in the end. Once the Job is closed, I'd much prefer that the "left over" tasks automatically get marked in some way as to indicate that they were not completed, while still being removed from the Tasks/To Dos list.

My list is constantly cluttered by Tasks for Jobs that were finished weeks ago, but which I know nothing about because I was never required to actually complete that task. It ends up that someone has to manually close out every individual task that is not needed. Feels like a waste of time.

Overall: Function Point has helped to consolidate and digitize a lot of the things that would have been done either in physical, print form (such as recording time worked on each task), or in a less efficient way (such as creating estimates).

Vendor Response

by Function Point Productivity Software on April 23, 2018

Hi James, thanks for sharing your thoughts with us. We've passed your great feedback to our Product Team for consideration!

Function Point is giving us a better understanding of our company as a whole.

Sep 08, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The speed and interface. Ability to track time simply, pull reports in multiple ways.

Cons: The accountant integration was a bit of a challenge.

Overall: It was a company goal to find a project management software that would connect many different aspects of our business. From graphic design, to digital and award winning event marketing to publishing our own community magazine - all aspects of our company, from designers to account executives to our accountant were using separate systems. Not to mention most of us were project managing out of email. Things were falling through the cracks and it was difficult to track how much time we were actually spending on projects. Function Point has given us the capability to have us all on the same page and access the same information easily and quickly. It quickly minimized confusion. We moved from a simple time tracking software that was from the 1980's to a robust system that does more than we were looking for (a didn't know we needed.) There has been a learning curve, because let's face it - no one likes change - but we all have quickly adapted to the new system. The customer service has been outstanding. From our talented and persistent account exec Darren, our sweet on board trainer Marissa to our Customer Success Manager Sophia to our accountant's favorite person in Support, Thomas. If we put a request in for help, in a matter of minutes, someone from fp. is calling or e-mailing us back. The training documents provided are a wealth of knowledge and provide easy clarifications and answers to most, if not all of our questions. I look forward to the continued updates fp. strives for as they make this product better and better. The continued webinars are super helpful. We're able to provide a better service to our clients, thanks to fp.

Recommendations to other buyers: Do the extended trainings and webinars - they'll only make you a better user of the program.

Vendor Response

by Function Point Productivity Software on September 12, 2016

Hi Priscilla - thanks for taking the time to write a review. I'm so glad to hear that Function Point is really helping keep your whole team on the same page. Please reach out if there's ever anything we can do for you.

FP Review

Aug 13, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Pretty clean interface. Like that it's cloud-based so it's easy to do my job on the go. Customer support is good.

Cons: The resourcing view is really difficult to use. I'd love if it there was a clean way to see someone's availability utilizing the full project timeline and hours assigned. Currently it pulls in vacation hours into that view (which is not helpful) and does not extend long enough to forecast team availability. Improving this would be a huge help and make using FP much more useful. Currently it's being used as a budget and time tracking tool. The scheduler is not that useful - the view is a little convoluted so we don't use it much to schedule projects - we use Smartsheet for that for it's simplicity. If you could improve your schedule view and process that would also be useful.

Overall: Mostly we are utilizing FP for time tracking and project budgeting. The other tools aren't comprehensive enough for us to bring everything into FP - we use Smartsheet for scheduling (because it's a big-picture thing - not just about individuals hours), and currently customize a resourcing document that we export out of FP but it takes so much time to noodle, it's not really efficient. Generally speaking, it works well and it's easy to access. We understand one tool can't solve all problems - but if you could get resourcing reports to be more useful that would be huge.

Vendor Response

by Function Point Productivity Software on August 14, 2018

We've passed on your feedback to our Product team for consideration, Lauren. Thanks for sharing your feedback with us!

Great Software and Outstanding Customer Service!

Sep 26, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Schedules

Cons: The smartphone app, wish it had more functionality.

Overall: We are a small (10-20 employees) creative marketing agency and Function Point has been a great tool for our business. I particularly like the schedule feature which we use to develop "plans of attack" for prospective work that can easily be converted into estimates and then executed as tasks. Schedules can easily be duplicated and adjusted for repeat projects and they help keep our team on the same page regarding the vision for execution of our work. There is a small learning curve for some of the functionality in Function Point, but once you become familiar with the terminology and processes, everything makes sense. If you do have questions, Function Point's world-class customer service resources are second to none. They have an extensive amount of training documents online and regularly hold live webinar training sessions on a variety of functions and features. Their team of customer service representatives are also quick to respond to any direct communications and work diligently to resolve issues. I also appreciate how they involve their customers in upcoming feature enhancements and updates by letting them test beta versions and asking for feedback. It really makes us feel like we have an impact on how the product evolves.

Recommendations to other buyers: Don't be overwhelmed with all the features and functionality Function Point offers. We started out with just using the basics and have implemented other aspects of the product as we became more familiar with it.

Vendor Response

by Function Point Productivity Software on September 29, 2016

Drew - thanks so much for sharing your thoughts here, I really appreciate it. Please continue to bring forward ideas as to how we can make fp. better for United Creations - we're always ready to listen.

Overall we've been very happy with FP and are really enjoying all of the functionalities it offers.

Jul 17, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The connect to email feature is fabulous, as is the Campaign view especially for viewing financials across several jobs at once. Just being cloud-based is a huge plus too. Very customizable which has made our team's immersion great, support is fantastic and very fast. We all love it!

Cons: Sometimes the organization is a little irritating, ie if I click into a job's Notes from the icon on the Summary page (as opposed to the Notes "tab") I'm now in an overall Notes space and no longer under the umbrella of the job I started from. Even with the breadcrumbs, I find I have to do a fair amount of backward navigating to access info I'd already navigated to. If I click into a task, to get back to the main task list I have to navigate back to the job, then back to the Tasks tab/list. I know we can use the browser's Back button but that doesn't feel like true navigation and sometimes needs a refresh to update which is just another added step. Just seems funny to me that sometimes while navigating within a job, you are taken outside of it even if you are still just viewing its contents. Overall this is minor and we've gotten used to it, and I'm sure there are reasons why things are the way they are, but if I could change it I probably would. Only another thing I'd say is that more text formatting options would be huge, being able to set a text to even just one other color (red?) or highlight portions of text would make tasking things out even better.

Overall: Much happiness.

Vendor Response

by Function Point Productivity Software on July 18, 2017

Hi Carrie, thanks so much for taking the time to share your valuable feedback with us. Please continue to reach out with your feedback - we're always ready to listen for how we can make Function Point better!

Function Point Creative Agency software: great help for workflow

Oct 31, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time tracking, Job Management from Estimate to Invoicing.

Cons: Lack of visual interest (i.e. would be great to look for like Trello cards /boards at a glance to see all project status at once) - also would be nice to have a thumbnail of the project (i.e. of the ad, brochure, etc.) next to the job name on all dashboards.

Overall: We have been using Function Point for two years. Overall, it has been a terrific upgrade for us. Our time keeping and job management are all in one place, whereas previously we managed those two things separately.

Onboarding was very smooth and easy. We felt we had adequate training and that the software is very intuitive for new users. I like that it is customizable for each user and that different level employees have different permissions/views.

Being a creative shop, some employees long for something more visual like Trello for project management. However, Trello and the like do not have all of the back-end time tracking and accounting that Function Point does.

Overall, we really like Function Point. It has been a time saver for time tracking, estimating, invoicing, and workflow management. We do not have a client portal and do not plan to in the near future. We are just beginning the process of linking to Quickbooks and look forward to the benefits that will bring.

Customer Support is super responsive and helpful for troubleshooting, every time.

Recommendations to other buyers: Easy onboarding, great customer service.

Vendor Response

by Function Point Productivity Software on October 31, 2016

Thanks for sharing your thoughts here, Amy. Please reach out if you have any other suggestions for how we can make fp. even better!

Function Point helps us Function better!

Dec 09, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Cons: Their customer support team is really great and always willing to help you figure out how to accomplish your ideas. They also have a great suggestion board where users give ideas on how to make the product better. They have used a couple of mines already! It's a great community that works together to continuously improve and perfect the program.

Overall: We have been using Function Point for a little over a year now and we are very happy with it overall. It definitely takes some time to learn the product... as with any software, you have to learn the different functionalities. However, the main commitment is figuring out what works best for you and your company. What one company might love, another might find pointless, but that is the great thing about the program! You can customize it to fit your needs.

Our company manages Associations and we do a lot of print and design work for them. Our Associations use the Function Point portal to submit and track their jobs. They can also use it to reference past jobs so they always know what paper something printed on, who the vendor was that printed it, and the quantity that was printed. We can track proofs and keep files all organized in one place, rather than in emails and filing cabinets.

On the art department side, we can track what jobs we have in progress, assign tasks to different designers and web developers, and even invoice the job when it is completed. I can tell you that we save so much time just being able to locate jobs and all the information about them rather than digging for information! We also use the time clock to track non-billable work so we can see how efficiently our team is working and where improvements can be made.

Going back to invoicing... this feature has helped us and our accounting department tremendously. We are able to use the time clock to track time spent on a job so we know we are billing accurately. We can apply different hourly rates to different clients (such as not-for-profits) and see what our profit on a job is immediate. The invoice also looks more attractive than a lot of programs because you can brand and customize it.

Recommendations to other buyers: If I was going to say anything I don't like about Function Point it would be one very minor thing... If someone forgets to close their task when it is completed, you can't easily go back and change the status of the task. You have to reopen the job, close the task, and then close the job again. But like I said, it's just a minor inconvenience!!

Vendor Response

by Function Point Productivity Software on December 09, 2016

Hi Megan, thanks so much for your kind words here. Please continue to reach out whenever you have ideas or suggestions. We're always ready to listen.

Amazing team, amazing platform!

Sep 26, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The organisation and workflow process. Quoting & invoicing is now so simple.

Cons: We have a couple of clients that like to attribute multiple POs to the one job, i.e. multiple estimates to what is ultimately the one job. We've had to create projects for all of these but it then becomes confusing which job number we're referring to. It would be ideal if you could have multiple active estimates for the one job.

Overall: Overall our experience & journey with FP has been amazing! Being based in Australia we were slightly concerned about the on-boarding/training process happening remotely, but the team at FP, especially Marissa, made it seamless. We felt so well equipped to deal with using the platform ourselves in day to day agency life almost instantaneously.

The platform itself is very intuitive & allows us to have greater visibility over every aspect of a job from workflow through to financial management. It's completely customisable and has saved us a lot of time through automation. Key to this success was setting everything up correctly from the beginning. The support we received from the team at FP (specifically Marissa) is second to none. Nothing is ever a problem & you always finish a call far more educated than when you started and she leaves you with a big smile on your face.

We cannot thank the team at FP enough for all they've done for us!

Recommendations to other buyers: It's honestly a great platform. There are a couple of minor formatting or personalisation things that would be great, but I know everyone is different. Plus new updates are happening all the time!

Vendor Response

by Function Point Productivity Software on September 29, 2016

Madeline - thank you for your kind words here. I'm so glad you found that the onboarding program properly prepared your team to use fp. daily. If you ever have other suggestions for how we can make fp. even better for Jam&Co, please reach out!

Cures the timesheet entry drudgery.

Aug 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that I can access it anywhere and on whatever device I happen to be using. I rely on the weekly timesheet for most of my time entry stuff. The TAB through interface makes it really simple.

Cons: My biggest complaint is that when you make a mistake or key something that needs clarification, a dialog box requiring an action comes up nowhere near where you're currently working on the page. And you have to click the OK button to close it. It won't accept the return key or tab key.

Say you're looking up a job. You type in a few letters, hit TAB and a list comes up. That list is at the bottom of the page and you have to mouse over your selection and click it in order to move on. Even if you don't see the job you're looking for in the list, you still have to mouse over and click OK.

It's a small thing, but compared to all the other software I use each day, this is a pretty clunky issue for me.

Overall: I'm not particularly good about keeping my timesheets current, but Function Point makes it a lot easier to keep on track.

Vendor Response

by Function Point Productivity Software on August 30, 2018

Thanks for sharing your feedback with us! We'd love to understand more about this behaviour you're experiencing in your searches. You can reach us at heretohelp@functionpoint.com

Review

Sep 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: - It's fairly intuitive

- It does keep all information on a job together, in one place

- The customizable dashboards based on how you will use it in your role

- Timesheets are straight foward and easy to use (makes for easier tracking on a job)

- Dashboards on where a project is sitting financially are nice

Cons: - The amount of clicks it takes to get to certain areas (ie - hours assigned on a job or getting into an estimate when you don't recall the job number)

- Scheduling could be so much better! Incorporating a scheduling system similar to SmartSheet would be amazing

- Tasks could also improve. I'd like to see the ability to add sub-tasks or the ability to cc another person on tasks (think Trello)

- Google Doc integration would be AMAZING! While function point is a great place to store things, the lack of formatting and the the chance of losing all your work by going 'back' in a browser is limiting.

Vendor Response

by Function Point Productivity Software on October 04, 2018

Hi Amanda, we appreciate you sharing your feedback with us. We're always working on making FP better, so keep an eye out for some upcoming releases.

An Integral Part of Our Agency Operations

Apr 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible

Robust

Fairly easy to use

Consistent addition of new and/or improved features

Price

Cons: The learning curve and getting everything set up was a big undertaking, but we are glad we did it and have no regrets.

Overall: Before choosing Function Point, we researched MANY different options and weighed out the pros and cons of each. We chose FP because of its versatility, price point, and customer service. Especially in the beginning, we submitted a lot of "wish list" items, almost ALL of which have been incorporated into the software since we started using it several years ago. The team is helpful, professional, and just plain COOL. We couldn't imagine running our agency without the software. From the time keeping to the projects and assignments management to the client portal, FP offers everything we need. Even though we're a boutique firm, FP gives us the capability to operate like our larger counterparts. We are hyper organized and the software seamlessly integrates into our systems and procedures. We are very pleased with our choice and look forward to many, many more years as FP clients!

Vendor Response

by Function Point Productivity Software on April 24, 2017

Hi Ruth, thanks so much for taking the time to share your feedback with us. Keep sending in those "wish list" items -- we're always looking for ways we can improve FP!

IVY Design Review of Function Point

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use

Amazing support team

Great user interface

Well thought out & rich with the features an agency needs

Cons: Nothing!

Overall: IVY's experience with Function Point has been nothing short of outstanding in our first months utilizing the system. As an agency with over 17 years and 2000 projects under our belt, there was a concern that migrating to a new software package would be a disrupter to our business flow. This has not been the case whatsoever. In fact, the implementation of Function Point was seamless and, even in its infancy within our agency, we are already seeing improved workflows, visibility into projects, and increased billings as a result.

From our account manager Jimmy to our on boarding consultant Isabel, the team at Function Point has gone above and beyond to make this process simple. I have no doubt that the outstanding support we have received from the Function Point team will continue and help our business grow into the future.

Lastly, to comment on the platform itself, Function Point is an incredibly well thought out piece of software. It is very clear that the developers have a deep understanding of what goes on within the operations of a creative agency and the user interface clearly reflects this care and attention. We were able to get up and running with minimal stress and we will easily cover the cost of the software within the first 6 months due to the increased efficiency and visibility into project health.

First rate. I would absolutely recommend Function Point to any team looking to streamline their workflows, seamlessly collaborate on projects, and increase revenues as a result!

Recommendations to other buyers: If your agency is not yet using a front to back software engine to coordinate the many aspects of your business, I highly recommend getting in touch with Function Point as soon as possible.

Vendor Response

by Function Point Productivity Software on October 04, 2016

Cole - I appreciate you taking the time to write us a review. Thank you for your kind words about the Function Pointers you've worked with so far. We're always listening for feedback, so please reach out if you ever have suggestions for how we can make Function Point even better.

Diverse and Meaty

Oct 17, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: automation power of schedules, integrated timetracking and invoicing

Cons: FP tries to accommodate so many types of businesses I feel there is a lot of wasted features for me personally. Some aspects of system setup were very cumbersome, and certain features just don't make sense; Using taxes for US based businesses is a burden, unable to add a separate bill-to on invoices than the actual company name (many companies use alternate names for billing) makes integrating into QB a burden as there must be manual changes whenever this occurs (which is often), and numerous other odd items that don't make sense to me.

Overall: Great customer service and training for initial setup and loads of features. The software has a lot to offer but takes effort to manage correctly. Some features are not fleshed out as well as they could be, but I am continually impressed with the updates that are released. I feel that FP is actually listening to users and making changes to continually improve performance. Overall I would highly recommend -- 95/100

Recommendations to other buyers: Despite some problems, FP is amazing and has changed our business. I could find no other software packages that had anywhere close to the customization of FP that allowed our shop shop to tailor the functionality to our core business of custom design and fabrication.

Vendor Response

by Function Point Productivity Software on October 17, 2016

Hi Adam - I appreciate you taking the time to write us a review. I'm happy to hear that fp. has changed PMDI signs so positively. Please continue to reach out with suggestions for how we can make fp. better. We're always ready to listen.

Lots of Features

Aug 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: There are a lot of features that could be disparate apps but all come together nicely in one program. We mostly use for estimating, time tracking, invoicing and reporting. We don't use the brief or schedule features currently but would like to look at them again to see if they might be good for our team now that we've bene using FP for a few years.

Cons: It took us a while to set up in a way that made sense for our teams/how we work and to put some best practices into place. When we first started using FP, the Brief and Schedule features were clunky/didn't work for how we work so we haven't been able to utilize them. I also feel like some workflows are clunky and I find myself going back and forth to different views to complete tasks, but make it work!

Overall: Overall it's nice to have once tool for many of our project tracking/accounting needs.

Vendor Response

by Function Point Productivity Software on August 14, 2018

Thanks for sharing your feedback with us, Hollis. Your Customer Success Manager will reach out to you to discuss how the Briefs and Schedules modules can work for your team!

Overall, the software provides the functions our agency needs on a daily basis.

Jan 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that I have all our client's estimates and jobs at my fingertips when I need them, in a organized manner. I can see the overall health of a project at any given time - which helps us stay on budget. I also like being able to move employee's time around to different projects in an efficient manner - just a couple of simple clicks and the time is moved to the right place!

Cons: I wish there was a way to generate a master budget for all estimates related to a specific project. Our clients are always wanting a grand total for what a project, that has multiple jobs involved, is going to cost them. We end of up having to figure this separately and if would save time and resources if this type of feature was added.

Vendor Response

by Function Point Productivity Software on January 25, 2018

Thanks for taking the time to share your thoughts with us. We've passed along your feedback to our Product Team for consideration. We appreciate you letting us know how we can make Function Point better for you and your team!

I'm an accountant

Nov 02, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

Comments: From my perspective, I can see where the project management tools can be functional for the rest of the office. My views however, could use some more controls. Examples: 1) When something is deleted, it is gone forever, I can't tell who did it or why, just that it's gone. 2) Why can shipping be entered as an internal expense. This is never the case, but everyone in the office has the ability to select it (after several attempts to remove the feature), and we will never pay ourselves for shipping; we pay FedEx for that. 3) There is no way to easily track open POs, and once an invoice is received for a portion of the PO, I have to create a copy and edit what is remaining so an additional invoice can be entered against the job, then go back to the original PO and make notes as to where the new information needs to end up (example: we order 10 pieces of furniture for a project-5 are ready to ship today invoice#1, 3 pieces ship next January invoice#2, and the last 2 ship in March invoice#3). There is no easy way to tell me which parts of the PO are complete and what I am still waiting for. I find this extremely time consuming and it can delay billing. 4) Generally, I have 4 open Function Point windows working at the same time. Because we export to QuickBooks, and the export feature takes longer than 1 minute, I am entering vendor invoices, exporting, opening another window, exporting another invoice, etc... Once I have all 4 windows completed, I go back to the beginning, 'stop QB sync' the invoice so it can be classified in QB for our two different sides of the company (for financial reporting) and then begin the process again. I have developed a system over the last 10 months, but find that this can be confusing and if I asked anyone else to try and do this 'data entry', steps would get skipped and un-syncing may not occur (5))which caused a huge back up of information and stopped allowing export to QB period).

Please call if you have any questions about anything written, I realize it may be quite jumbled here.

Vendor Response

by Function Point Productivity Software on November 03, 2016

Hi Erica - thanks for your feedback. I really appreciate you taking the time to share your thoughts with us. Your Customer Success Manager will be reaching out to you for a quick chat to see how we can help you out with this.

It's a great tool for project management. It's multi-layer functionality really makes it easy to use

Feb 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It has a lot of ability to customize. I love that you can change your homepage to display different components of the software to fit what you're looking for. Not only that but you can also customize the reports that you can pull. This makes it easy to evaluate projects after their completion and determine profitability. Overall the software is pretty user-friendly.

Cons: There are some pieces of the software that I don't understand why you can't change. There are certain boxes that we can't edit and don't necessarily need. Or I would love to be able to make some boxes mandatory before moving forward. I also wish there was an easier way to see the schedules that get built out. The schedules are great because they let you setup each step in a job. However, I'd love to be able to pull a report that tells me what phase of the schedule each job is in. For example is Step 1 and 2 are marked "Completed" then it would show me Step 3 as the next "In Progress". This would be a huge help in our agency for project management.

Vendor Response

by Function Point Productivity Software on February 05, 2018

Thanks for sharing with us, Nicole. Your feedback has been submitted for our Product team to consider. If you'd ever like to elaborate on some of your feedback, let us know at functionpoint.ideas.aha.io. We're always ready to listen!

Great System for Creative Agencies

Sep 14, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great value for a ton of functionality

Cons: The only issue that I have with the system relates to the tasking, as it's different then our agency workflow.

Overall: Function Point has been a major asset for our Creative Agency over the past 8 plus years of use. With a ton of easy to use features and reporting, it's allowed our firm to estimate, create, track, and bill out thousands of past and ongoing projects. The up to date time tracking and reporting has been fantastic for us and given us a true pulse on the business, as we track and communicate project progress with our clients and team.

With major benefits and ease of use, we've now added it into another one of our businesses to provide the same successes. To me the system provides a ton of features and value at an affordable rate.

Vendor Response

by Function Point Productivity Software on September 15, 2016

Hi Matt - I appreciate you taking the time to share your thoughts here. Having KEEN Group with us for the past 8 years is the greatest of compliments, and we're committed to making sure we continue to work for your trust. If you ever have suggestions as to how we can make Function Point even better, we're always ready to listen.

Changed our business for the better!

Nov 19, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: As a small agency of 8 people, making the change to a new system was a daunting task. It seemed like it would fit the bill, but I was worried about the learning curve and the what if I didn't like it after we got into the thick of it. I knew, however, that this should be a good move, we needed to do this before we grow and add more people. The system has everything I need and much I didn't know I'd want. Setting up was challenging but Jim our FP expert here (and the guy who discovered you) was chomping at the bit to get this going took total control of setting us up. Between the two of us we really rocked set up which means the system is very Mac minded. This year was our first full year on the system and everyone here loves it for many different reasons and we are still only scratching the surface of what it can do. Time keeping and invoicing is now a breeze, for me I have started to check everyones weekly time just to be sure everything has been entered, I caught days of missing entries, I had assumed everyone was entering time on a regular basis. Its like finding money!

Too many reasons to say why I love this system. I know more, save time, can access anywhere-anytime. My key people can access everything if I'm not here. I especially like attaching printing invoices to the job so anyone can access it instead of me going through my files to find it.

On another note, we couldn't have gotten through all this without the web classes, and you tube videos. Makes for a wonderful way to learn. Then there are your problem solvers. Every question I have ever had was addressed promptly and explained so I could follow through. I think that is really important. Makes me feel even better just know I can get answers when I need them.

Thanks for changing our business for the better!

Why am I writing now? Well, as I opened the program to start my day I realized I'm really on top of this now. It isn't forced 'I gotta do this", or remembered 'dam-it I forgot to enter...", its habit. Took a while but seemed after so much getting used to it I should finally let you all know me and my crew love it, especially me, the one who has to access and keep track of all of this.

Vendor Response

by Function Point Productivity Software on November 19, 2014

Thank you Susan. We really appreciate your feedback and love working with you.

Overall great program.

Aug 25, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I joined my Agency about 20 months back. At that point, it became quickly apparent that the Firm was in need of an Agency Management System capable of handling the growth. After rating 5 of the leading programs based on about 15 factors (ie. Great UI, strong support system, evolving, OS compatibility, easy to use time-tracker etc.), Function Point found itself at the top of the leaderboard. That was in comparison to programs going for twice the price. Once we finally integrated the software in our Agency we were quite pleased with how easy it was to adopt the new system inside of our existing processes. Now 16 months later, I'm quite pleased with my initial decision and I'm looking forward to all the updates FP has in the works to continually evolve its software.

Pros:

- Easy to use

- Great User Interface/User Experience

- Easy on the eyes and great job summarys

- Lots of useful information at your finger tips

- When needed, FP has the robust features you might expect in more premium programs.

Cons:

- The back-end coding still seems a little rigid and thus small coding changes that could have a big impact on your business require some time.

- Being in the experiential marketing sector, we process a lot of expenses. The UI does not accomodate our throughput when compared to Quickbooks.

- Sometimes the back-end reporting has minor glitches relating to taxes etc. that can be frustrating as it requires an extra step to understand what the actual "Health" of your project might be.

Overall, our Agency is looking forward to growing with Function Point and we're extremely happy with their support team (shout outs to OMAR!!) and the whole gang there who made sure the implementation went smoothly. They have a solid team and I think this will pay dividends for their clients as they are taking all the right steps to ensure they are a leader in this segment. I'd highly recommend their product for an XM Agency but especially for a purely creative company (with little to no external expenses). The program is growing nicely with our mid-size Company and we're happy to be working with such an innovative Company and hope they will provide us with the tools we need to ensure we can continue to grow and evolve.

Great work FP!

Great for medium-sized agencies

Aug 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a great way for all parts of the business to be on the same page, from finance to accounts to creative. Everyone can see the status of a project or client in one place, even though sometimes that place is hard to find.

Cons: I wish it were a little more obvious as to what some of the features are. Our agency has had to define SME on FP and it's always that person who makes the call as to what parts of it we're using and what we're not. For that reason, I feel like that there are probably useful things available that we're not taking full advantage of.

Overall: I work for a medium-sized creative agency that used to do everything on Basecamp but we grew out of it. FunctionPoint has been a real step up in our organization and processes.

Vendor Response

by Function Point Productivity Software on August 30, 2018

Thanks for sharing your thoughts with us, Sunny. Your Customer Success Manager will be touching base with your team to make sure you are indeed taking full advantage of everything FP has to offer!

Clear and easy to use

Oct 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: That the layout is clear and easy to navigate. It makes it easy to assign tasks and collaborate with the rest of the team. Also love how easy it is to track time using the Weekly View timesheet window.

Cons: The financials page can be confusing when flipping between Estimates, Financials and Invoices (numbers repeat themselves, and line items are used a bit differently on each page).

Overall: Overall great experience so far, collaboration is easy and keeping track of spending / job progress / billable hours is simpler than other platforms.

Vendor Response

by Function Point Productivity Software on October 30, 2018

Hello,

Thanks a lot for taking out the time to review Function Point.

We really appreciate your feedback and are glad to hear that it is helping you track your time easily.

Please do not hesitate to reach out to your CSM in case you need help with understanding the financials page.

In the meantime I've provided links to our help documentation which has useful information on financials.

https://support.functionpoint.com/hc/en-us/articles/115012827827-The-Job-Financials-Tab-

https://support.functionpoint.com/hc/en-us/articles/115012845567-Project-Financials-

Best,
Saurabh
Product Manager
Function Point

Overall my experience has been good.

Jun 18, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It is cloud based, easy to search, and simple interface for inputting time by task, or in the week;y view

Cons: No way to schedule a task or automatically assigning a task upon completion of a previous task. In other words a need for dependency task.

Currently we use a single note for our developers, and designers to put there needs in. this note gets copied and sent to the client once a week. Since the same note is being edited by different people it sometime would get over written when saved. it would be nice to have an area where they could add a need to a list that has either a date or checkbox to indicate it has been fullfiled. and that need is saved as an individual item in a database.

Vendor Response

by Function Point Productivity Software on June 20, 2018

Hi Roger, thanks for your feedback. Your Customer Success Manager will be reaching out to dig into your concerns and show you some ways to solve them, so keep an eye on your inbox!

This Has Changed Our Business

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Function Point is a great tool where we put our time, our project notes, our client design briefs and more. It is a tool that we use every single day and we were able to get some clients to use it to send us design requests and they are able to put examples of a project so we can see what they need and we can send them drafts over FP.

Cons: On the timesheet, there is an actual hours over the estimates hours for each project but it goes away when you put in your hours once, so you need to open it up again in a new spot just to see where you are for hours. We have talked to them and they are fixing this right after they make changes to other parts of the site.

Overall: It has been amazing being able to do so many things with a customizable dashboard, easy to use program, etc. There is probably so much more to learn but what I have access to now is already great!

Vendor Response

by Function Point Productivity Software on November 01, 2018

Hi Samm,

Thanks a lot for your feedback. We are glad to hear that Function Point is helping your team get through their day and providing value to your clients.

Best,
Saurabh

Lots of functionality if it fits your business

Aug 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: FP is a very versatile software program. From the ability to save templates of our most current jobs, to being able to pull reports to see which jobs are most profitable have been valuable to our business. THough it wasn't designed for a creative agency model, which means we also have to use other productivity software in conjunction with FP, it serves its function well.

Cons: It's not so much what I didn't like, it's what is not important to our business model. Things such as Tasks and Schedules aren't as easily accessible as something like Trello, and having the option to remove those tabs from the interface would be useful.

Vendor Response

by Function Point Productivity Software on August 30, 2018

Hi Nathan, we appreciate you sharing your thoughts with us! We've passed your feedback to our Product team for consideration.

Overall a positive experience!

May 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: We like how FP serves as an aggregate for our production, sales and accounting divisions. The FP staff are very helpful and exceedingly pleasant (love those Canadians!).

Cons: Quickbooks integration could be improved. We spend a lot of time checking and fixing invoices before they can go out to our clients. Clients end up with more than one account due to the issue with ampersands. (And pretty much ALL our clients have an & in their company name!) It would be nice to be able to import a new list of prospective client contacts from an excel file, instead of having to type them all in individually.

Overall: Production, accounting and CRM all in one place!

Vendor Response

by Function Point Productivity Software on May 14, 2018

We appreciate you taking the time to share your thoughts, Elaina. Your feedback is now with the Product Team for consideration.

My Function Point Experience

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it is easy to navigate and find things quickly. I like how the interface is branded and the some of the reporting is great.

Cons: I wish you had better options on estimate sending- like tracking to see if they opened the email and housing the email in the job that you sent for estimate approval. you see your email when you have to send an invoice, but should be the same on estimating. -- I wish you had a better setup for jobs/estimate on annual budgets - with trying to keep the team on their monthly hours and then having monthly jobs... it gets boggled down with that many jobs.... I wish we could see how other agencies of our size have their function point organized....

Overall: Overall we have enjoyed it, we are about to get our quickbooks integrated, so that will be nice - hope that it works great.

Vendor Response

by Function Point Productivity Software on October 04, 2018

Thanks for sharing your feedback with us, Alicia! Keep an eye on your inbox -- your Customer Success Manager will be reaching out to you.

Software we use daily that keeps on improving

Dec 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Function Point's Quickbooks Integration is one of the main reasons we chose to go with Function Point. It has been very helpful for our client services and accounting teams when exporting and sending invoices. Although it's not perfect, Function Point's integration with our accounting software makes our invoice delivery system much easier.

Cons: We are not aware of other integrations that Function Point offers for other software systems that we use, such as Slack, Google Calendar, Grow, Fathom, DocuSign/Adobe Sign, etc. Also, the reporting feature is under-utilized by our users because some reports require a program that can read XML files. Upgrading and adding new features would make FP even better, and because we've seen the software evolve, we wouldn't be surprised if new features are already in the works.

Vendor Response

by Function Point Productivity Software on January 16, 2018

Thanks so much for your kind words here, Princess. Stay tuned for what's to come!

Great overall

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: To be able to track hours live with everyone at the office is very handy when monitoring projects.

Navigation is simple and intuitive.

Cons: Not really Cons but more suggestions :)

1. I wish there was more options with customizing the dashboard.

2. When I am logging in, entering password with CAP LOCK on, it does not tell me right away, like most other websites, so I end up entering it twice. I have to have the Cap Lock on quite often, so it could be really useful if it told me about it.

3. Also the Jobs tab under "View Jobs" - I wish more than 5 jobs can be shown on the drop down menu so it is quicker to reference different jobs.

Vendor Response

by Function Point Productivity Software on May 14, 2018

Hi Elly, thanks so much for your suggestions! They're now with our Product Team for consideration.

We love this software!

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love how intuitive the software is and easy to use. The people at the company are great, too, and the training and support is phenomenal. Couldn't recommend it enough...especially after having use a number of advertising software competitors that seem to market towards the accounting folks and have no CLUE how the rest of the agency really uses a project management tool. These people truly get what agencies need.

Cons: I wish that they had a media buying aspect to their software. Also the notifications are a bit complex and we get too many emails. But it's a small price to pay for all the other awesomeness of the software.

Vendor Response

by Function Point Productivity Software on September 13, 2017

Thanks so much for your kind words, Tracy. We really appreciate your support!

Great tool for the price

Sep 07, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: This software adequately serves its function as our project management and billing tool. Well designed interface that's easy to navigate and customize per user role. Customer service is great and responsive. Serves its purpose well.

Cons: My biggest issue with the software to date has been the ability to customize toward our needs. i.e. more flexibility to run reports applicable to our business needs. That being said, its works great for what we pay. Another thing I'd like to see added to the functionality is an app that would allow our users to assign tasks via iPhone/Android.

Overall: Great value. It's not the most robust tool that I've used, but it gets what we need done.

Vendor Response

by Function Point Productivity Software on September 12, 2017

Thanks for taking the time to share your feedback with us, Anne!

For the task oriented team - FP is a clear winner

Jul 31, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best part of FunctionPoint is the ability to work through a task list in order of priority and due dates. This allows for cross-functional teams to work together through large tasks, and work individually and efficiently through the smaller tasks.

Cons: FuntionPoint does not allow for a separation between the billable hour, and the hour billed to the client. For example, if a task requires putting off other work, then a "rush charge" may be billed to the client. However, other than inflating billable hours, it is difficult to account for this time in FunctionPoint without creating a manual process for the billing/AR team.

Vendor Response

by Function Point Productivity Software on July 31, 2017

Thanks for sharing your kind words as well as your feedback here, Ryan.

Function Point - Great Program

Jan 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, easy to manage projects and hours, keeps your projects organized

Cons: Sometimes it is a bit slow and it takes a minute to register an update, for example when I dismiss some of my notifications, it takes a bit to remove it from the list and it reloads to the homepage.

Overall: We've been using Function Point for a little over 1.6 year and it is a great program. It made a positive change in our daily operations - from communicating jobs between the account, creative and digital teams, to managing personal and client hours.

Function Point is very easy to use, it keeps all of your client jobs in the same place, so it is easy to reference a past job whether it is a job from a month ago or from a year ago. Also you can add as many contacts as needed, so the whole team has access to the jobs/assets/information and etc.

I would definitely recommend the program.

Recommendations to other buyers: none at this time

Vendor Response

by Function Point Productivity Software on January 26, 2017

Thanks for your kind words about Function Point, Ioanna. I appreciate you taking the time to share your thoughts with us.

Customer Support is awesome; SW is User-Friendly and it works really well for our Graphic Design Co.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Customer Support is quick to respond, is very patient walking you through the steps.

The Company is always open to ideas and suggestions.

Cons: This is not so much about fp. as it is about the interface with QBO. After switching from QuickBooks Desktop to QuickBooks Online, the User Interface was affected. Due to the limitations of QuickBooks Online, it affected the way we could use fp. and some of its' functions. One Example - QBO does not recognize Job #'s; fp. has figured out a work around, but it would be easier to be able to use Job's, as they are designed.

Overall: Saves time and allows for greater productivity.

Vendor Response

by Function Point Productivity Software on October 06, 2017

Thanks so much for kind words, Kathleen. We appreciate you taking the time to share your feedback!

Function Point - Super Great Software Switch!

Sep 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the features I love most about Function Point is how every part of it communicates making it that much easier for the whole office to communicate and be on the same page with each project/job.

Cons: My only issue I have with Function Point are the reports. I would like more options when printing out financials on jobs, individually and as a whole. There are no costs available on printable reports.

Overall: The Function Point staff and support has been amazing and so helpful from day one. I love the features of Function Point and how easy it all is to use, plus whenever I have had a question the support continues to help in any way possible and always right away.

Recommendations to other buyers: I love the confidence of having the Function Point staff and support always available and ALWAYS so pleasant. I never once felt like I couldn't ask something no matter how silly I felt the question was.

Vendor Response

by Function Point Productivity Software on September 09, 2016

Hi Rachel - I appreciate you taking the time to write a review. I'm glad to hear that you're having a great customer experience, as it's definitely something we're mindful about providing our clients with. Feel free to reach out if you have other suggestions as to how we can make Function Point even better.

Don't wait another minute

Sep 06, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Soup to nuts. It is comprehensive and is wonderfully supported by the responsive team at FP.

Cons: The graphic interface needs some work. Slowly we are getting there, but that would be my only criticism.

Overall: Function Point is the backbone to our studio. It helps us manage clients, the projects they assign us, costs that are incurred as a result of these jobs and allows us to focus on developing exceptional creative solutions for our clients. Without it we would be lost.

Go Function Point Go.

Recommendations to other buyers: Don't wait a moment longer to install the FP system in your studio. It'll take some effort, but well worth the time.

Vendor Response

by Function Point Productivity Software on September 09, 2016

Hi Perry - thanks very much for your kind words here. I'm so pleased that using Function Point is allowing you and your team to focus on what you do best. Please feel free to reach out at any time, we're always ready to listen.

Lots of pros, but also lots of cons

Aug 13, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's really great for projects. The structure for setting up estimates and Jobs and Tasks works great when you're focusing on individual projects.

And creating Tasks are straightforward, we love that you can pass tasks back-and-forth between team members.

We can pretty easily communicate new tasks and jobs/projects to people who don't work in the office. Between Job description, Tasks descriptions and comments on tasks, Notes and comments on notes, and the ability to upload files, there's a lot of power there. Nice to have a track record of things.

And when you're billing for an individual project, the billing function is great.

Cons: Billing for retainer clients is not simple or easy. Integrated billing was a big reason we went with Function Point, and it works great for individual projects, but I think the retainer function was added on as an after thought, and is very clunky. To the point that we're thinking about only using the FP billing feature for projects, and just billing Retainer clients straight out of QuickBooks.

Also, the Reports are fairly worthless. They are so complicated to interpret, and confusing to create. Most of the reports don't pull up in the browser, they are automatic downloads to an .XML file. And some of the files names are completely different from what they are called in Function Point. I once spent half a day trying to recreate a report I had made a few months ago, but could not find the report listed anywhere in the Report section. It took a support ticket for me to find out that even thought the file name that had downloaded with the report was called "Cost Recovery Rate Report By Client", the report I had to run was called "Billable Hours Recovered By Staff".

And the Jobs are pretty great, but it is annoying that you have to create and Estimate every time you create a new job. With Retainer clients, we don't always have to get an estimate approved before we start on a job, so it's just an annoying step. And it's another level of settings you have to go through to get things in the Job right.

Overall: It works for us, but the sun doesn't rise and set with it. Function Point lets us log a lot of information and communicate tasks with people who are out of the office well. But there is a steep learning curve, we've never been super happy with the billing integration for retainer clients, and the reporting is subpar.

It works great for people who exclusively work on a project-by-project basis. But their "Retainer" integration leaves a lot wanting. It works, but it's not seamless.

Vendor Response

by Function Point Productivity Software on August 14, 2018

We appreciate you sharing your thoughts with us, Jessica. Keep an eye on your inbox for a message from your Customer Success Manager.

The Function Point team is always responsive and available

Sep 16, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Budgets, tasks, and schedules can all be connected and feed into each other, meaning less work for our team. Enter a timesheet entry and everyone knows the status of that task and how it has affected the overall budget immediately.

Cons: I think most things are specific to how we do business. For example, we'd like more customization of contacts and companies so we can track details more specifically. Right now, we're maintaining two CRMs -- FP and Salesforce. It would be amazing to combine them.

We'd like to be able to give clients more insight into their projects. We stopped pursuing the client portal because it looked outdated. Perhaps that's changed. But providing some way to share a real-time timeline / schedule with clients would be valuable to us.

We'd also value a re-do of the Resource Planner / Scheduler that allowed us to look at forecasted work, landed business that's not yet actionable (draft tasks) and landed, actionable work. This would give us greater insight into what business we can commit to.

Overall: Function Point has grown with us as we've grown as a company. Their support team is responsive when question arise, and I know that everyone from their account team to product development to support is available when I need them. Their interest in soliciting feedback and involving clients in their roadmap development is so welcome.

Recommendations to other buyers: Keep updating, keep modernizing. There are a lot of PM tools on the market that are moving forward and simply "look better". Other tools seem to provide some of the functionality we're looking for now. I'm holding my team off as much as possible on a move because know much of what we need is on your road map and is being actively developed now.

Vendor Response

by Function Point Productivity Software on September 17, 2016

Hi Jen - thank you for taking the time to share your thoughts here. We truly appreciate your continued support of Function Point and your suggestions for how we can make the system better for you. Please feel free to reach out if you ever have other suggestions. We're always ready to listen.

Absolutely essential

Sep 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Deep feature set, powerful interface, remote accessibility, ease of use, customer service, idiot proof, smooth running

Cons: Nothing--it's damn near perfect.

Overall: We used a spreadsheet to organize jobs and accounts, but as our business grew so did the spreadsheet. And not in a good way. We knew it was crucial to find an app that would engage our progression to a higher level. Having Function Point is what we imagine having clones of our best employees must be like. Intuitive, dynamic, quick, versatile, deep features, excellent customer service...this software is an essential part of our success. And it has paid for itself several times over. We couldn't be happier.

Recommendations to other buyers: Don't think twice. This is the app you need to keep on track with projects, clients and jobs.

Vendor Response

by Function Point Productivity Software on September 29, 2016

Hi Glenn - I really appreciate you taking the time to leave a review. I'm so happy to hear that fp. has been a crucial part of Living Pink's growth - nothing makes us happier! Please reach out if you ever have suggestions for how we can make fp. better.

Excellent for combining finance into our project management- our business goal

Jun 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Estimated hours versus actual and showing profitability. Integrating timesheets with project management. Integration with QuickBooks. Number of reports you can pull. Onboarding and setup was great and so nice that we had a dedicated person to answer all questions that pop up. I loved that we drove the screen during implementation- great training technique.

Cons: Can be slow because it is cloud based- maybe a designated browser would help. Can be overwhelming with all the things you can accomplish- maybe the deployment team can help with a starting point and then what is good to add on over time as users become more comfortable. Training the staff is hard because there is no full handbook or complete user guide to give to the staff. It required a lot of my time as the Admin to understand the product so that I could setup and create training for the staff.

Overall: Profitability reports, fewer number of tools needed (all combined into one). Chance for the full team to see what the estimated hours were versus what they spent so that they can be more accountable for sticking to the estimated hours on work orders. The ability to see what jobs we run over hours on so that we can raise the price or become more efficient in some way.

Vendor Response

by Function Point Productivity Software on June 02, 2017

We really appreciate you taking the time to share your thoughts, Samantha. We've taken your feedback back to the team, and please keep letting us know how we can make FP even better for you.

In terms of project management systems for agencies, it's pretty good.

Oct 28, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Handles everything in one system -- setting up clients, creating jobs, allocating time to projects and tracking due dates. It's also nice that it allows customization and can handle POs and invoices.

Cons: This isn't a great CMS and definitely doesn't include the features that a sales team desires. It also won't allow you to see the difference between hours budgeted and hours actually spent as you have to reconcile the "estimated" and "actual" hours spent.

Vendor Response

by Function Point Productivity Software on October 30, 2018

Hello,

Thanks a lot for your feedback. We are glad to hear that Function Point is helping you manage your entire workflow in one place.

You can definitely look for the difference in estimated and actual hours with the following steps.

1. Click on Find Jobs
2. Click on manage columns
3. Select checkboxes for estimated, actual hours and variance(hrs)
4. Save Columns

We also have a new Business Intelligence reports release coming out this month that will help you:

1. Analyze data from across your entire FP system in one place
2. Customize reports and save the ones you use most as templates
3. Choose how you want to visualize your data ¿ from tables to pivots grids

Please do not hesitate to reach out to me in case you want to try out the beta version of new reports or discuss improvements in our CMS module.

Best,
Saurabh

User friendly interface and a helpful support staff

Feb 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is so user friendly you can figure almost everything out yourself and if not they have a very helpful support team that will help you with your issue.

Cons: There are small issues that can get frustrating. Integration with QB is not the best. Invoices and expenses will export twice sometimes even though the export button was only clicked once. Also, FP is able to read QB to tell when an invoice has been paid, which is great, but will not automatically change a job status from Invoiced to Closed once the invoice is paid.

Overall: It provides a way for me to be able to know what jobs our company is currently working on and a way to invoice our customers.

Vendor Response

by Function Point Productivity Software on February 05, 2018

Thanks so much for taking the time to share your thoughts. We've taken your feedback back to the Product team, and would love to keep hearing how we can make FP even better!

I mainly use Function Point for project information, time tracking and communicating w/ coworkers.

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've used other, similar programs in the past, and FunctionPoint is by far the most comprehensive, while also being extremely easy to navigate. I find it to be pretty fool proof, so I'm never worried about messing something up.

Cons: I think the search functionality could stand to be a bit more user friendly. It usually takes me a few tries to find what I'm looking for if I don't have ALL the relevant information.

Overall: Easy time tracking and comprehensive access to important project information/files.

Vendor Response

by Function Point Productivity Software on March 21, 2018

Hi Catherine, thanks so much for sharing your thoughts with us! If you ever have more feedback for us, we'd love to hear it: functionpoint.ideas.aha.io

Function Point is integral to the organization of our projects.

Jun 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer support for our team has been phenomenal. Our rep listened to our traffic issues and helped us come up with the right solution for our company.

Cons: I wish I could look into analytics on my timesheets. We're always trying to increase efficiency so seeing some sort of chart or graph with my billable vs non billable time over the span of different time periods would be very helpful.

Vendor Response

by Function Point Productivity Software on June 20, 2018

Hi Katie, thanks for your kind words here. The great news is that we have the perfect way to visualize your billable/non-billable time over a period of time. Your Customer Success Manager will be reaching out to show you how you can do that in FP!

It can be frustrating but as a creative, I don't like keeping track of my time.

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: I like the synchronization between the Task/To Dos list and the time entry. The Dashboard we have seems pretty straight forward.

Cons: The Tasks/To Dos list is challenging because I can't figure out a way to sort my many projects by the due date. I also have a problem with the Task list in the timer section. It only shows 200 projects and at any given time we have at least 300 or more happening at the same time. If I have had to work on a project to which I wasn't assigned, it's impossible to find it except if it's in the Task list. The "Find a Project in the "projects drop down is pretty useless .

Vendor Response

by Function Point Productivity Software on March 21, 2018

Hi Elizabeth, thanks so much for sharing your thoughts. The great news is that there are solutions to your concerns above! Your Customer Success Manager will be reaching out to you to help.

This software is very user-friendly and great for our small five-person agency.

Dec 11, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It keeps all of us informed on who has the ball in their court with the task assigning. With the ability to comment on a project, all who are working on that exact project will receive the note in their email and can follow along from project start to completion.

Cons: When you create a 'note' on a job, and if you forget to actually 'pin' the note to a person, Function Point will not alert you to say 'oops you forgot to checkmark the person you are sending this note to'.

Vendor Response

by Function Point Productivity Software on December 12, 2017

Thanks for sharing your thoughts with us, Cathy. Your feedback about pinning notes has been passed on to our product team for consideration.

My experience has been good.

Apr 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I enjoy the ability to personalize the dashboard to what I find important to view. The multiple reports that can be run is handy also.

Cons: It would be ideal to have one more tier available above Projects for billing purposes. The compatibility with Microsoft 8 & 10 has not been easy. There were many adjustments that needed to be done on my end to be able to print reports. I still struggle with particular reports running correctly.

Vendor Response

by Function Point Productivity Software on April 17, 2018

Hi Vanessa, thanks for sharing your thoughts on FP with us! Let's see how we can help you with running those reports. Keep an eye on your inbox!

Easy to implement after the training sessions. I am still learning new things nearly 3 years later.

Dec 06, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the timekeeping, the reporting and efficiency utilization of the reports. I can see where my staffing has holes, and what jobs are profitable. Priceless! As my company grows, we can utilize more of the FP features.

Cons: The CRM portion is not as streamlined as we originally wanted, but it has improved. It would be great to utilize this as some sort of marketing tool in the future with our prospects.

Vendor Response

by Function Point Productivity Software on December 07, 2017

Thanks for sharing your feedback, Jennifer. We love nothing more than to hear that Function Point is scaling with your company's growth. Congratulations on all your success!

Been using for years and overall has great feature set for project management

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: dashboard & task assignments, team collaboration, alerts & subscriptions, dashboard & task assignment

Cons: not very responsive to be mobile friendly to tablet/notebook, one example: help icon covers scroll down and no way to turn off so this one item makes any screens with scroll down ( 80%) difficult to use. The app is only for timesheet which is good for staff, but not much for management.

Overall: efficient teamwork environment

Vendor Response

by Function Point Productivity Software on February 22, 2018

Thanks for sharing this great feedback with us, CJ! If you'd ever like to elaborate on your suggestions, we'd love to hear it: functionpoint.ideas.aha.io