# Page 2 | Function Point Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Function Point the right Advertising Agency solution for you? Explore 193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/64490/Function-Point/reviews --- Function Point 4.3 (193) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Function Point ## Showing most helpful reviews Showing 26-50 of 193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JF Jamie F. Accounts Payable Manager Marketing and Advertising Used the software for: 2+ years ### "FP is great for project-based workflows" June 8, 2021 5.0 Their onboarding and customer service people have been great. I love the check-ins that they do to see if FP can be more useful to our company. Any technical problem that I've had has been resolved in a speedy manner. Pros We love it's ability to have over-arching projects that individual jobs are tied to. We have a lot of clients that give us a large PO to cover multiple things. We also like the ability of manage deferred payments / deposits in the system. I also like that the development team is listening to their users requests. There is a Submit and Idea button available, and users can view others ideas and give their input as well. Their Help Centre is fabulous, too, with videos, briefs, Crash Courses, Webinars, and a library of help topics. Cons I feel the reporting features could be improved. They do have wonderful reports for getting granular data, but they don't have the particular information I am looking for in a report. Users do, however, have the ability to download data from reports to spreadsheets so data can be arranged in a report of their choosing. Review Source Response from Function Point Productivity Software July 27, 2021 Hi Jamie, Thank you for taking out the time to review Function Point. We really appreciate your feedback and are especially pleased to hear about your experience with our customer success team and help center. We're glad Function Point is helping your team get through their day and providing long-term value to your clients. Thank you for your feedback regarding FP reporting; please do not hesitate to reach out to your CSM who will be happy to walk you through the possibilities with custom reporting. Thank you once again! Best regards, Team FP JD James D. Project Manager/Copywriter Graphic Design Used the software for: 2+ years ### "I use Function Point every day for project management and organizational purposes." April 20, 2018 5.0 Function Point has helped to consolidate and digitize a lot of the things that would have been done either in physical, print form (such as recording time worked on each task), or in a less efficient way (such as creating estimates). Pros What I like most about Function Point is the ease of creating estimates and saving templates. It allows us to provide very in-depth estimates to clients and prospects, which we have received compliments on. Very rarely do I see estimates that are as detailed and clear as the ones that Function Point allows us to create with relative ease. Likewise, the simplicity of creating an Invoice from an existing Job also streamlines the process tremendously. We also make extensive use of the Notes function to create easy-to-follow instructions for our artists to follow. The fact that these are then saved automatically with the Job and are easy to go back to and reference is very helpful. It makes organizing them and trying to keep track of them much less of a hassle. Cons One thing I don't like about the Function Point software is that, when a Job is "closed," any tasks that remain un-completed just sit on the Tasks/To Dos page on the homepage of FP. Sometimes we find that tasks we initially think will be required are not needed in the end. Once the Job is closed, I'd much prefer that the "left over" tasks automatically get marked in some way as to indicate that they were not completed, while still being removed from the Tasks/To Dos list. My list is constantly cluttered by Tasks for Jobs that were finished weeks ago, but which I know nothing about because I was never required to actually complete that task. It ends up that someone has to manually close out every individual task that is not needed. Feels like a waste of time. Review Source Response from Function Point Productivity Software April 23, 2018 Hi James, thanks for sharing your thoughts with us. We've passed your great feedback to our Product Team for consideration! VR Verified Reviewer Creative Director Marketing and Advertising Used the software for: 2+ years ### "Cures the timesheet entry drudgery. " August 28, 2018 4.0 I'm not particularly good about keeping my timesheets current, but Function Point makes it a lot easier to keep on track. Pros I like that I can access it anywhere and on whatever device I happen to be using. I rely on the weekly timesheet for most of my time entry stuff. The TAB through interface makes it really simple. Cons My biggest complaint is that when you make a mistake or key something that needs clarification, a dialog box requiring an action comes up nowhere near where you're currently working on the page. And you have to click the OK button to close it. It won't accept the return key or tab key. Say you're looking up a job. You type in a few letters, hit TAB and a list comes up. That list is at the bottom of the page and you have to mouse over your selection and click it in order to move on. Even if you don't see the job you're looking for in the list, you still have to mouse over and click OK. It's a small thing, but compared to all the other software I use each day, this is a pretty clunky issue for me. Review Source Response from Function Point Productivity Software August 18, 2022 Thanks for sharing your feedback with us! We'd love to understand more about this behaviour you're experiencing in your searches. You can reach us at heretohelp@functionpoint.com JM Jen M. Business Operations Director Information Technology and Services Used the software for: 2+ years ### "The Function Point team is always responsive and available" September 16, 2016 3.0 Function Point has grown with us as we've grown as a company. Their support team is responsive when question arise, and I know that everyone from their account team to product development to support is available when I need them. Their interest in soliciting feedback and involving clients in their roadmap development is so welcome. Pros Budgets, tasks, and schedules can all be connected and feed into each other, meaning less work for our team. Enter a timesheet entry and everyone knows the status of that task and how it has affected the overall budget immediately. Cons I think most things are specific to how we do business. For example, we'd like more customization of contacts and companies so we can track details more specifically. Right now, we're maintaining two CRMs -- FP and Salesforce. It would be amazing to combine them. We'd like to be able to give clients more insight into their projects. We stopped pursuing the client portal because it looked outdated. Perhaps that's changed. But providing some way to share a real-time timeline / schedule with clients would be valuable to us. We'd also value a re-do of the Resource Planner / Scheduler that allowed us to look at forecasted work, landed business that's not yet actionable (draft tasks) and landed, actionable work. This would give us greater insight into what business we can commit to. Review Source Response from Function Point Productivity Software September 17, 2016 Hi Jen - thank you for taking the time to share your thoughts here. We truly appreciate your continued support of Function Point and your suggestions for how we can make the system better for you. Please feel free to reach out if you ever have other suggestions. We're always ready to listen. VR Verified Reviewer COO Used the software for: 2+ years ### "Overall, the software provides the functions our agency needs on a daily basis. " January 19, 2018 4.0 Pros I like that I have all our client's estimates and jobs at my fingertips when I need them, in a organized manner. I can see the overall health of a project at any given time - which helps us stay on budget. I also like being able to move employee's time around to different projects in an efficient manner - just a couple of simple clicks and the time is moved to the right place! Cons I wish there was a way to generate a master budget for all estimates related to a specific project. Our clients are always wanting a grand total for what a project, that has multiple jobs involved, is going to cost them. We end of up having to figure this separately and if would save time and resources if this type of feature was added. Review Source Response from Function Point Productivity Software January 25, 2018 Thanks for taking the time to share your thoughts with us. We've passed along your feedback to our Product Team for consideration. We appreciate you letting us know how we can make Function Point better for you and your team! VR Verified Reviewer Media Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Clear and easy to use" October 29, 2018 5.0 Overall great experience so far, collaboration is easy and keeping track of spending / job progress / billable hours is simpler than other platforms. Pros That the layout is clear and easy to navigate. It makes it easy to assign tasks and collaborate with the rest of the team. Also love how easy it is to track time using the Weekly View timesheet window. Cons The financials page can be confusing when flipping between Estimates, Financials and Invoices (numbers repeat themselves, and line items are used a bit differently on each page). Review Source Response from Function Point Productivity Software August 17, 2022 Hello, Thanks a lot for taking out the time to review Function Point. We really appreciate your feedback and are glad to hear that it is helping you track your time easily. Please do not hesitate to reach out to your CSM in case you need help with understanding the financials page. In the meantime I've provided links to our help documentation which has useful information on financials. https://support.functionpoint.com/hc/en-us/articles/115012827827-The-Job-Financials-Tab- https://support.functionpoint.com/hc/en-us/articles/115012845567-Project-Financials- Best, Function Point Team. VR Verified Reviewer Copywriter Marketing and Advertising Used the software for: 2+ years ### "Minimal Use" August 30, 2018 4.0 I get frustrated with it, but I also haven't given it a really fair shake in terms of sitting down and learning how to use it. Pros For inputting time, it's pretty simple to keep track of jobs. Cons It's not very intuitive and there seems to be a pretty huge learning curve to really get to the crunchy stuff. I spend a lot of time just clicking around, trying to find things. This, however, has as much to do with my limited training as anything else. Review Source Response from Function Point Productivity Software August 18, 2022 We appreciate your review! With releases such as Kanban view, proofing, and Work Planning over the past two years we were able to help users gain visibility on task management in a more agile-friendly manner. As always, don't hesitate to reach our CSM team in case you need help with understanding any of the system modules and they can walk you through its best practices. Thanks once again for sharing your thoughts with us! CL Carrie L. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Overall we've been very happy with FP and are really enjoying all of the functionalities it offers." July 17, 2017 5.0 Much happiness. Pros The connect to email feature is fabulous, as is the Campaign view especially for viewing financials across several jobs at once. Just being cloud-based is a huge plus too. Very customizable which has made our team's immersion great, support is fantastic and very fast. We all love it! Cons Sometimes the organization is a little irritating, ie if I click into a job's Notes from the icon on the Summary page (as opposed to the Notes "tab") I'm now in an overall Notes space and no longer under the umbrella of the job I started from. Even with the breadcrumbs, I find I have to do a fair amount of backward navigating to access info I'd already navigated to. If I click into a task, to get back to the main task list I have to navigate back to the job, then back to the Tasks tab/list. I know we can use the browser's Back button but that doesn't feel like true navigation and sometimes needs a refresh to update which is just another added step. Just seems funny to me that sometimes while navigating within a job, you are taken outside of it even if you are still just viewing its contents. Overall this is minor and we've gotten used to it, and I'm sure there are reasons why things are the way they are, but if I could change it I probably would. Only another thing I'd say is that more text formatting options would be huge, being able to set a text to even just one other color (red?) or highlight portions of text would make tasking things out even better. Review Source Response from Function Point Productivity Software July 18, 2017 Hi Carrie, thanks so much for taking the time to share your valuable feedback with us. Please continue to reach out with your feedback - we're always ready to listen for how we can make Function Point better! VR Verified Reviewer Account Manager Used the software for: 1-2 years ### "I utilize FunctionPoint to manage my time, project estimates and jobs and assign tasks to my team." December 6, 2017 3.0 Pros I like that that job/client/financial/task/timesheet information is all in one central location. There is a lot of crossover in information, and it is nice to have a centralized location. Cons I do not like how non-user friendly the project management portion of the system is. There is little visibility to the status of tasks in connection to a broader timeline of dependencies/team members/etc. I would like to be able to "watch" tasks, answer questions, tag other team members, approve them for the next stage in the process or change person assigned to it when it's complete to initiate a new task for someone else. I also think there are a lot of glitches, where pages refresh on their own. I have noticed this on timesheets and task creation. Review Source Response from Function Point Productivity Software December 7, 2017 Thanks for sharing your thoughts with us! Your feedback has been submitted to be considered by our Product team. If you ever have other feedback, feel free to email us at heretohelp@functionpoint.com MD Maria D. Production Manager Marketing and Advertising Used the software for: 2+ years ### "Many Features for agencies" November 19, 2019 5.0 Their client services team is great! it provides integration of different metrics and views of projects and agency management. We actually used this software in a couple different ways and got enough support from their team to accommodate the product to our needs, and re-engineer the processes. Pros This software has a great integration of project management, time management, budgets, suppliers and many other features that make it unique. Constant improvements and features make the software quite competitive when compared to other industry standards, although it is not as common Cons Could use better visibility for task management in a more agile friendly manner such as sticky notes view. Missing multiple currency integration for agencies working in multiple countries Review Source Response from Function Point Productivity Software August 17, 2022 Hi Maria. Thank you for taking the time to review Function Point. We are especially pleased to hear about your experience with our customer success team and really appreciate your feedback. We hope our new releases such as our Kanban view, proofing, and Work Planning over the past two years helped you gain visibility on task management in a more agile-friendly manner. Remember that our CSM team is glad to help you better utilize these new features anytime. Thank you once again and best regards from our FP Team! AG Amy G. Marketing Analyst Marketing and Advertising Used the software for: 2+ years ### "Function Point Creative Agency software: great help for workflow" October 31, 2016 5.0 We have been using Function Point for two years. Overall, it has been a terrific upgrade for us. Our time keeping and job management are all in one place, whereas previously we managed those two things separately. Onboarding was very smooth and easy. We felt we had adequate training and that the software is very intuitive for new users. I like that it is customizable for each user and that different level employees have different permissions/views. Being a creative shop, some employees long for something more visual like Trello for project management. However, Trello and the like do not have all of the back-end time tracking and accounting that Function Point does. Overall, we really like Function Point. It has been a time saver for time tracking, estimating, invoicing, and workflow management. We do not have a client portal and do not plan to in the near future. We are just beginning the process of linking to Quickbooks and look forward to the benefits that will bring. Customer Support is super responsive and helpful for troubleshooting, every time. Pros Time tracking, Job Management from Estimate to Invoicing. Cons Lack of visual interest (i.e. would be great to look for like Trello cards /boards at a glance to see all project status at once) - also would be nice to have a thumbnail of the project (i.e. of the ad, brochure, etc.) next to the job name on all dashboards. Review Source Response from Function Point Productivity Software October 31, 2016 Thanks for sharing your thoughts here, Amy. Please reach out if you have any other suggestions for how we can make fp. even better! VR Verified Reviewer Director Of Business Development Marketing and Advertising Used the software for: 1-2 years ### "In terms of project management systems for agencies, it's pretty good." October 28, 2018 4.0 Pros Handles everything in one system -- setting up clients, creating jobs, allocating time to projects and tracking due dates. It's also nice that it allows customization and can handle POs and invoices. Cons This isn't a great CMS and definitely doesn't include the features that a sales team desires. It also won't allow you to see the difference between hours budgeted and hours actually spent as you have to reconcile the "estimated" and "actual" hours spent. Review Source Response from Function Point Productivity Software August 17, 2022 Hello, Thanks a lot for your feedback. We are glad to hear that Function Point is helping you manage your entire workflow in one place. You can definitely look for the difference in estimated and actual hours with the following steps. 1. Click on Find Jobs 2. Click on manage columns 3. Select checkboxes for estimated, actual hours and variance(hrs) 4. Save Columns We also have a new Business Intelligence reports release coming out this month that will help you: 1. Analyze data from across your entire FP system in one place 2. Customize reports and save the ones you use most as templates 3. Choose how you want to visualize your data ¿ from tables to pivots grids Please do not hesitate to reach out to me in case you want to try out the beta version of new reports or discuss improvements in our CMS module. Best, Function Point Team DH Drew H. Business Director Marketing and Advertising Used the software for: 2+ years ### "Great Software and Outstanding Customer Service!" September 26, 2016 5.0 We are a small (10-20 employees) creative marketing agency and Function Point has been a great tool for our business. I particularly like the schedule feature which we use to develop "plans of attack" for prospective work that can easily be converted into estimates and then executed as tasks. Schedules can easily be duplicated and adjusted for repeat projects and they help keep our team on the same page regarding the vision for execution of our work. There is a small learning curve for some of the functionality in Function Point, but once you become familiar with the terminology and processes, everything makes sense. If you do have questions, Function Point's world-class customer service resources are second to none. They have an extensive amount of training documents online and regularly hold live webinar training sessions on a variety of functions and features. Their team of customer service representatives are also quick to respond to any direct communications and work diligently to resolve issues. I also appreciate how they involve their customers in upcoming feature enhancements and updates by letting them test beta versions and asking for feedback. It really makes us feel like we have an impact on how the product evolves. Pros Schedules Cons The smartphone app, wish it had more functionality. Review Source Response from Function Point Productivity Software September 29, 2016 Drew - thanks so much for sharing your thoughts here, I really appreciate it. Please continue to bring forward ideas as to how we can make fp. better for United Creations - we're always ready to listen. VR Verified Reviewer Photography/Digital Asset Manager Used the software for: 2+ years ### "First project management tool for our internal agency. Has been a good experience!" December 15, 2017 3.0 For the first time we have jobs in a central place with easy access to job history and time tracking allowing a tool for staff workload balancing. Pros Good time tracking tools, good customizable request and schedule templates that cut down on job entry when you do the same type of projects repeatedly. Cons It is built more for external agencies and has more bells and whistles than our internal agency needs. No easy way to exclude features so as to not show a more complex UI than necessary. Review Source Response from Function Point Productivity Software December 18, 2017 Thanks so much for sharing your thoughts with us! Please keep sending us your feedback -- we're always ready to listen. VR Verified Reviewer Principal Marketing and Advertising Used the software for: 2+ years ### "A good place to start" August 28, 2018 5.0 It has helped us to track and manage projects profitablility because we have a way of analyzing prior project sand charging appropriately for similar kinds of work. Pros Once we got used to the system it is very easy to use, and to generate reports. Cons Would like a more detailed way of managing projects Review Source Response from Function Point Productivity Software August 18, 2022 We appreciate you sharing your feedback with us. With releases such as Kanban view, proofing, and Work Planning over the past two years we were able to help users gain visibility on task management in a more agile-friendly manner. Please do not hesitate to reach out to your CSM and they'll walk you through the system. Function Point Team. VR Verified Reviewer Creative Director, Account Manager Used the software for: 2+ years ### "Function Point is easy and simple to use. The interface is easily understood by each team member." January 22, 2018 4.0 Pros The desktop version is easily understood with a clean interface. I like the option of the mobile application as well for on the go record keeping. Cons I love the idea of the mobile application; however, it freezes all the time and needs the bugs worked out. If you can fix these reoccurring issues I'll be a raving fan. Review Source Response from Function Point Productivity Software January 25, 2018 Thanks for sharing your feedback! We'd love to learn more about how the FP app is working for you. Feel free to email us at heretohelp@functionpoint.com and we'll get right back to you. AK Amanda K. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Review " September 10, 2018 4.0 Pros \- It's fairly intuitive - It does keep all information on a job together, in one place - The customizable dashboards based on how you will use it in your role - Timesheets are straight foward and easy to use (makes for easier tracking on a job) - Dashboards on where a project is sitting financially are nice Cons \- The amount of clicks it takes to get to certain areas (ie - hours assigned on a job or getting into an estimate when you don't recall the job number) - Scheduling could be so much better! Incorporating a scheduling system similar to SmartSheet would be amazing - Tasks could also improve. I'd like to see the ability to add sub-tasks or the ability to cc another person on tasks (think Trello) - Google Doc integration would be AMAZING! While function point is a great place to store things, the lack of formatting and the the chance of losing all your work by going 'back' in a browser is limiting. Review Source Response from Function Point Productivity Software August 17, 2022 Hi Amanda, we appreciate you sharing your feedback with us. We're always working on making FP better, so keep an eye out for some upcoming releases. RN Ruth N. Principal Marketing and Advertising Used the software for: 2+ years ### "An Integral Part of Our Agency Operations" April 24, 2017 5.0 Before choosing Function Point, we researched MANY different options and weighed out the pros and cons of each. We chose FP because of its versatility, price point, and customer service. Especially in the beginning, we submitted a lot of "wish list" items, almost ALL of which have been incorporated into the software since we started using it several years ago. The team is helpful, professional, and just plain COOL. We couldn't imagine running our agency without the software. From the time keeping to the projects and assignments management to the client portal, FP offers everything we need. Even though we're a boutique firm, FP gives us the capability to operate like our larger counterparts. We are hyper organized and the software seamlessly integrates into our systems and procedures. We are very pleased with our choice and look forward to many, many more years as FP clients! Pros Flexible Robust Fairly easy to use Consistent addition of new and/or improved features Price Cons The learning curve and getting everything set up was a big undertaking, but we are glad we did it and have no regrets. Review Source Response from Function Point Productivity Software April 24, 2017 Hi Ruth, thanks so much for taking the time to share your feedback with us. Keep sending in those "wish list" items -- we're always looking for ways we can improve FP! MS Megan S. Used the software for: ### "Function Point helps us Function better!" December 9, 2016 4.0 We have been using Function Point for a little over a year now and we are very happy with it overall. It definitely takes some time to learn the product... as with any software, you have to learn the different functionalities. However, the main commitment is figuring out what works best for you and your company. What one company might love, another might find pointless, but that is the great thing about the program! You can customize it to fit your needs. Our company manages Associations and we do a lot of print and design work for them. Our Associations use the Function Point portal to submit and track their jobs. They can also use it to reference past jobs so they always know what paper something printed on, who the vendor was that printed it, and the quantity that was printed. We can track proofs and keep files all organized in one place, rather than in emails and filing cabinets. On the art department side, we can track what jobs we have in progress, assign tasks to different designers and web developers, and even invoice the job when it is completed. I can tell you that we save so much time just being able to locate jobs and all the information about them rather than digging for information! We also use the time clock to track non-billable work so we can see how efficiently our team is working and where improvements can be made. Going back to invoicing... this feature has helped us and our accounting department tremendously. We are able to use the time clock to track time spent on a job so we know we are billing accurately. We can apply different hourly rates to different clients (such as not-for-profits) and see what our profit on a job is immediate. The invoice also looks more attractive than a lot of programs because you can brand and customize it. Cons Their customer support team is really great and always willing to help you figure out how to accomplish your ideas. They also have a great suggestion board where users give ideas on how to make the product better. They have used a couple of mines already! It's a great community that works together to continuously improve and perfect the program. Review Source Response from Function Point Productivity Software December 9, 2016 Hi Megan, thanks so much for your kind words here. Please continue to reach out whenever you have ideas or suggestions. We're always ready to listen. HW Hollis W. Director of Client Services Marketing and Advertising Used the software for: 2+ years ### "Lots of Features" August 13, 2018 4.0 Overall it's nice to have once tool for many of our project tracking/accounting needs. Pros There are a lot of features that could be disparate apps but all come together nicely in one program. We mostly use for estimating, time tracking, invoicing and reporting. We don't use the brief or schedule features currently but would like to look at them again to see if they might be good for our team now that we've bene using FP for a few years. Cons It took us a while to set up in a way that made sense for our teams/how we work and to put some best practices into place. When we first started using FP, the Brief and Schedule features were clunky/didn't work for how we work so we haven't been able to utilize them. I also feel like some workflows are clunky and I find myself going back and forth to different views to complete tasks, but make it work! Review Source Response from Function Point Productivity Software August 18, 2022 Thanks for sharing your feedback with us, Hollis. Your Customer Success Manager will reach out to you to discuss how the Briefs and Schedules modules can work for your team! VR Verified Reviewer Marketing Associate Financial Services Used the software for: 2+ years ### "Review" October 26, 2018 4.0 Overall my experience is positive Pros Easy to use Work on multiple browsers / desktop and mobile. Cons Limits on file size Improvements to the 'search' function when trying to find a job Review Source Response from Function Point Productivity Software August 17, 2022 Hello, Thanks a lot for your feedback. I'm sorry to hear that limits on file sizes and search functionality is causing challenges for your team. Let me know if you'd like to talk to the product team at FP to discuss your specific use cases. Best, Saurabh VR Verified Reviewer Planner Used the software for: 1-2 years ### "Successful, intuitive, helpful" February 15, 2018 4.0 Efficient time tracking, understanding where I'm spending my time, where we are inefficient and how to be better for the next project Pros Efficient time tracking system and project management tool, also really great for pulling reports and understanding workload Cons Anytime you're going from no structure to full structure, there's a bit of a learning curve. But since everything has been up and running, the team has had little complaints. Review Source Response from Function Point Productivity Software February 16, 2018 Thanks so much for sharing your thoughts with us. We're so glad Function Point is helping you understand where you can become more efficient! EL Erica L. Used the software for: ### "I'm an accountant" November 2, 2016 4.0 From my perspective, I can see where the project management tools can be functional for the rest of the office. My views however, could use some more controls. Examples: 1) When something is deleted, it is gone forever, I can't tell who did it or why, just that it's gone. 2) Why can shipping be entered as an internal expense. This is never the case, but everyone in the office has the ability to select it (after several attempts to remove the feature), and we will never pay ourselves for shipping; we pay FedEx for that. 3) There is no way to easily track open POs, and once an invoice is received for a portion of the PO, I have to create a copy and edit what is remaining so an additional invoice can be entered against the job, then go back to the original PO and make notes as to where the new information needs to end up (example: we order 10 pieces of furniture for a project-5 are ready to ship today invoice#1, 3 pieces ship next January invoice#2, and the last 2 ship in March invoice#3). There is no easy way to tell me which parts of the PO are complete and what I am still waiting for. I find this extremely time consuming and it can delay billing. 4) Generally, I have 4 open Function Point windows working at the same time. Because we export to QuickBooks, and the export feature takes longer than 1 minute, I am entering vendor invoices, exporting, opening another window, exporting another invoice, etc... Once I have all 4 windows completed, I go back to the beginning, 'stop QB sync' the invoice so it can be classified in QB for our two different sides of the company (for financial reporting) and then begin the process again. I have developed a system over the last 10 months, but find that this can be confusing and if I asked anyone else to try and do this 'data entry', steps would get skipped and un-syncing may not occur (5))which caused a huge back up of information and stopped allowing export to QB period). Please call if you have any questions about anything written, I realize it may be quite jumbled here. Review Source Response from Function Point Productivity Software November 3, 2016 Hi Erica - thanks for your feedback. I really appreciate you taking the time to share your thoughts with us. Your Customer Success Manager will be reaching out to you for a quick chat to see how we can help you out with this. SL Susan L. President Used the software for: ### "Changed our business for the better!" November 19, 2014 5.0 As a small agency of 8 people, making the change to a new system was a daunting task. It seemed like it would fit the bill, but I was worried about the learning curve and the what if I didn't like it after we got into the thick of it. I knew, however, that this should be a good move, we needed to do this before we grow and add more people. The system has everything I need and much I didn't know I'd want. Setting up was challenging but Jim our FP expert here (and the guy who discovered you) was chomping at the bit to get this going took total control of setting us up. Between the two of us we really rocked set up which means the system is very Mac minded. This year was our first full year on the system and everyone here loves it for many different reasons and we are still only scratching the surface of what it can do. Time keeping and invoicing is now a breeze, for me I have started to check everyones weekly time just to be sure everything has been entered, I caught days of missing entries, I had assumed everyone was entering time on a regular basis. Its like finding money! Too many reasons to say why I love this system. I know more, save time, can access anywhere-anytime. My key people can access everything if I'm not here. I especially like attaching printing invoices to the job so anyone can access it instead of me going through my files to find it. On another note, we couldn't have gotten through all this without the web classes, and you tube videos. Makes for a wonderful way to learn. Then there are your problem solvers. Every question I have ever had was addressed promptly and explained so I could follow through. I think that is really important. Makes me feel even better just know I can get answers when I need them. Thanks for changing our business for the better! Why am I writing now? Well, as I opened the program to start my day I realized I'm really on top of this now. It isn't forced 'I gotta do this", or remembered 'dam-it I forgot to enter...", its habit. Took a while but seemed after so much getting used to it I should finally let you all know me and my crew love it, especially me, the one who has to access and keep track of all of this. Review Source Response from Function Point Productivity Software November 20, 2014 Thank you Susan. We really appreciate your feedback and love working with you. NM Nicole M. Traffic Manager Used the software for: 6-12 months ### "It's a great tool for project management. It's multi-layer functionality really makes it easy to use" February 2, 2018 5.0 Pros It has a lot of ability to customize. I love that you can change your homepage to display different components of the software to fit what you're looking for. Not only that but you can also customize the reports that you can pull. This makes it easy to evaluate projects after their completion and determine profitability. Overall the software is pretty user-friendly. Cons There are some pieces of the software that I don't understand why you can't change. There are certain boxes that we can't edit and don't necessarily need. Or I would love to be able to make some boxes mandatory before moving forward. I also wish there was an easier way to see the schedules that get built out. The schedules are great because they let you setup each step in a job. However, I'd love to be able to pull a report that tells me what phase of the schedule each job is in. For example is Step 1 and 2 are marked "Completed" then it would show me Step 3 as the next "In Progress". This would be a huge help in our agency for project management. Review Source Response from Function Point Productivity Software February 5, 2018 Thanks for sharing with us, Nicole. Your feedback has been submitted for our Product team to consider. If you'd ever like to elaborate on some of your feedback, let us know at functionpoint.ideas.aha.io. We're always ready to listen! Talk to a Capterra advisor for free and get results within 15 minutes.