# Page 3 | Function Point Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Function Point the right Advertising Agency solution for you? Explore 193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/64490/Function-Point/reviews --- Function Point 4.3 (193) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Function Point ## Showing most helpful reviews Showing 51-75 of 193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Matt A. President Marketing and Advertising Used the software for: 2+ years ### "Great System for Creative Agencies" September 14, 2016 4.0 Function Point has been a major asset for our Creative Agency over the past 8 plus years of use. With a ton of easy to use features and reporting, it's allowed our firm to estimate, create, track, and bill out thousands of past and ongoing projects. The up to date time tracking and reporting has been fantastic for us and given us a true pulse on the business, as we track and communicate project progress with our clients and team. With major benefits and ease of use, we've now added it into another one of our businesses to provide the same successes. To me the system provides a ton of features and value at an affordable rate. Pros Great value for a ton of functionality Cons The only issue that I have with the system relates to the tasking, as it's different then our agency workflow. Review Source Response from Function Point Productivity Software September 15, 2016 Hi Matt - I appreciate you taking the time to share your thoughts here. Having KEEN Group with us for the past 8 years is the greatest of compliments, and we're committed to making sure we continue to work for your trust. If you ever have suggestions as to how we can make Function Point even better, we're always ready to listen. VR Verified Reviewer Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Good But Not Totally Functional" October 26, 2018 3.0 Pros Function point makes billing a breeze! I really like how the estimation system is set up. Cons WAY TOO MANY CLICKS! FP needs to take a note from Apple and make things more intuitive and require less clicks for simple tasks. Review Source Response from Function Point Productivity Software August 17, 2022 Hello, Thanks a lot for your feedback on the product. It is great to know that FP helps you better manage your billing and estimation workflows. Let me know if you would like to talk to the product team to discuss how we can help you get to simple tasks faster. Best, Saurabh CM Cole M. Manager, Business Development and Marketing Marketing and Advertising Used the software for: Less than 6 months ### "IVY Design Review of Function Point" October 4, 2016 5.0 IVY's experience with Function Point has been nothing short of outstanding in our first months utilizing the system. As an agency with over 17 years and 2000 projects under our belt, there was a concern that migrating to a new software package would be a disrupter to our business flow. This has not been the case whatsoever. In fact, the implementation of Function Point was seamless and, even in its infancy within our agency, we are already seeing improved workflows, visibility into projects, and increased billings as a result. From our account manager Jimmy to our on boarding consultant Isabel, the team at Function Point has gone above and beyond to make this process simple. I have no doubt that the outstanding support we have received from the Function Point team will continue and help our business grow into the future. Lastly, to comment on the platform itself, Function Point is an incredibly well thought out piece of software. It is very clear that the developers have a deep understanding of what goes on within the operations of a creative agency and the user interface clearly reflects this care and attention. We were able to get up and running with minimal stress and we will easily cover the cost of the software within the first 6 months due to the increased efficiency and visibility into project health. First rate. I would absolutely recommend Function Point to any team looking to streamline their workflows, seamlessly collaborate on projects, and increase revenues as a result! Pros Easy of use Amazing support team Great user interface Well thought out & rich with the features an agency needs Cons Nothing! Review Source Response from Function Point Productivity Software October 4, 2016 Cole - I appreciate you taking the time to write us a review. Thank you for your kind words about the Function Pointers you've worked with so far. We're always listening for feedback, so please reach out if you ever have suggestions for how we can make Function Point even better. VR Verified Reviewer Web Designer & Account Manager Used the software for: 1-2 years ### "Good platform, always adding new features. Very robust in service offering." June 25, 2018 5.0 It's easier for our company to track results. Pros There are many characteristics of FunctionPoint that I like but what I like most is that it is a very robust platform that allows our company to do many different tasks including creating estimates, invoices, jobs, and more. Cons Although the software is consistently updated, the user interface can be very cumbersome to overcome and learn the software. Review Source Response from Function Point Productivity Software August 19, 2022 Thanks for taking the time to share your feedback with us! RS Roger S. Developer Used the software for: 2+ years ### "Overall my experience has been good. " June 18, 2018 4.0 Pros It is cloud based, easy to search, and simple interface for inputting time by task, or in the week;y view Cons No way to schedule a task or automatically assigning a task upon completion of a previous task. In other words a need for dependency task. Currently we use a single note for our developers, and designers to put there needs in. this note gets copied and sent to the client once a week. Since the same note is being edited by different people it sometime would get over written when saved. it would be nice to have an area where they could add a need to a list that has either a date or checkbox to indicate it has been fullfiled. and that need is saved as an individual item in a database. Review Source Response from Function Point Productivity Software August 18, 2022 Hi Roger, thanks for your feedback. Your Customer Success Manager will be reaching out to dig into your concerns and show you some ways to solve them, so keep an eye on your inbox! VR Verified Reviewer Project Manager & Associate Digital Producer Used the software for: 1-2 years ### "Not the best UX, but does a great job at what it's for!" May 8, 2018 4.0 Pros Easy to fill out time sheets and check on the hours that team members are logging to track to budgets. Cons Not incredibly intuitive to do much of anything except filling out time sheets with. I've had a lot of questions for our "Function Point Expert" in our office especially when creating budgets with service groups. Review Source Response from Function Point Productivity Software May 11, 2018 Thanks for sharing your thoughts with us! Feel free to reach out to us at anytime with questions: heretohelp@functionpoint.com SP Samm P. Designer Design Used the software for: 1-2 years ### "This Has Changed Our Business" October 30, 2018 5.0 It has been amazing being able to do so many things with a customizable dashboard, easy to use program, etc. There is probably so much more to learn but what I have access to now is already great! Pros Function Point is a great tool where we put our time, our project notes, our client design briefs and more. It is a tool that we use every single day and we were able to get some clients to use it to send us design requests and they are able to put examples of a project so we can see what they need and we can send them drafts over FP. Cons On the timesheet, there is an actual hours over the estimates hours for each project but it goes away when you put in your hours once, so you need to open it up again in a new spot just to see where you are for hours. We have talked to them and they are fixing this right after they make changes to other parts of the site. Review Source Response from Function Point Productivity Software August 17, 2022 Hi Samm, Thanks a lot for your feedback. We are glad to hear that Function Point is helping your team get through their day and providing value to your clients. Best, Function Point Team VR Verified Reviewer Accounts Receivable Specialist Used the software for: 1-2 years ### "User friendly interface and a helpful support staff" February 2, 2018 4.0 It provides a way for me to be able to know what jobs our company is currently working on and a way to invoice our customers. Pros The software is so user friendly you can figure almost everything out yourself and if not they have a very helpful support team that will help you with your issue. Cons There are small issues that can get frustrating. Integration with QB is not the best. Invoices and expenses will export twice sometimes even though the export button was only clicked once. Also, FP is able to read QB to tell when an invoice has been paid, which is great, but will not automatically change a job status from Invoiced to Closed once the invoice is paid. Review Source Response from Function Point Productivity Software February 5, 2018 Thanks so much for taking the time to share your thoughts. We've taken your feedback back to the Product team, and would love to keep hearing how we can make FP even better! VR Verified Reviewer Social Media Strategist & Consultant Used the software for: 1-2 years ### "Great agency tool" June 19, 2018 4.0 Tracking progress and budgets, great tool for streamlining processes. Pros As a user and not as an administrator, it's easy to log time, find tasks and ensure you are within the time budgeted to you. Cons The user interface/dashboard could use some upgrading. Also, the amount of clicks that it takes to find what you're looking for can sometimes be frustrating. Review Source Response from Function Point Productivity Software August 18, 2022 Thanks for sharing your feedback with us! VR Verified Reviewer Freelance Video Editor Broadcast Media Used the software for: 1-2 years ### "My design team uses this program to bill clients and track hours. It's definitely beneficial to all." February 15, 2018 4.0 Pros What I like most is adding hours, viewing time sheets, Saving budget codes and billing information is useful. Cons What I like least is the redundancy it feels like when creating a job. Once I've created an estimate, adding a job seems redundant, and I almost want to go straight to adding a task. Review Source Response from Function Point Productivity Software February 16, 2018 Thanks for taking the time to share your feedback with us. We appreciate it! MM Madeline M. Digital Media Planner Marketing and Advertising Used the software for: Less than 6 months ### "Can Be Challenging to Collaborate with Co-Workers" November 22, 2019 3.0 Overall, using Function Point does not help keep me organized. I end up writing a lot of my tasks in a word doc instead because the visibility is easier than using the tool, and then go in after the fact and check off projects when I'm done. Pros I think that Function Point covers a wide breadth of project management tasks. I like that the timesheets are in the same place as projects, it makes it really easy to label tasks throughout the day. Cons I don't like the structure of Function Point. The projects are pretty broad and it's difficult to make subtasks for yourself to keep everything organized. It's also hard to see the status of other people's tasks in the same project. You can't just click into a parent task and see everything, you have to filter by their name and scan through their tasks. So the collaboration aspect is challenging. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) I switched companies. Review Source Response from Function Point Productivity Software August 17, 2022 Hi Madeline. Thank you for taking the time to review Function Point. We are glad you enjoyed our project management features! With releases such as Kanban, proofing, and work planning view, we are hoping to close the gaps you mentioned. Thank you once again and best regards from our FP Team! BY Blaine Y. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Great time tracking software. Great for project estimations and invoicing!" September 20, 2018 5.0 Great so far. I haven't used any other tracking software so it's difficult to compare. I like the reliability of the platform though, as it never seems to be down which is important. Pros All in one place for timesheets, estimates and invoices. Cons Creating a quick estimate for a potential client can be cumbersome. If the deal doesn't close, then you have this client contact in the system which may not be useful, where adding and maintaining this client is not efficient. Review Source Response from Function Point Productivity Software August 17, 2022 Thanks for sharing your feedback with us, Blaine! Remember that our CSM team is glad to help you better utilize our features anytime. Thank you once again and best regards from our FP Team! AW Alicia W. Account Executive Marketing and Advertising Used the software for: 1-2 years ### "My Function Point Experience" September 7, 2018 4.0 Overall we have enjoyed it, we are about to get our quickbooks integrated, so that will be nice - hope that it works great. Pros I like that it is easy to navigate and find things quickly. I like how the interface is branded and the some of the reporting is great. Cons I wish you had better options on estimate sending- like tracking to see if they opened the email and housing the email in the job that you sent for estimate approval. you see your email when you have to send an invoice, but should be the same on estimating. -- I wish you had a better setup for jobs/estimate on annual budgets - with trying to keep the team on their monthly hours and then having monthly jobs... it gets boggled down with that many jobs.... I wish we could see how other agencies of our size have their function point organized.... Review Source Response from Function Point Productivity Software August 17, 2022 Thanks for sharing your feedback with us, Alicia! Keep an eye on your inbox -- your Customer Success Manager will be reaching out to you. PM Princess M. Director of Operations Used the software for: 1-2 years ### "Software we use daily that keeps on improving" December 5, 2017 5.0 Pros Function Point's Quickbooks Integration is one of the main reasons we chose to go with Function Point. It has been very helpful for our client services and accounting teams when exporting and sending invoices. Although it's not perfect, Function Point's integration with our accounting software makes our invoice delivery system much easier. Cons We are not aware of other integrations that Function Point offers for other software systems that we use, such as Slack, Google Calendar, Grow, Fathom, DocuSign/Adobe Sign, etc. Also, the reporting feature is under-utilized by our users because some reports require a program that can read XML files. Upgrading and adding new features would make FP even better, and because we've seen the software evolve, we wouldn't be surprised if new features are already in the works. Review Source Response from Function Point Productivity Software January 16, 2018 Thanks so much for your kind words here, Princess. Stay tuned for what's to come! AS Ann S. Office Administrator Design Used the software for: 2+ years ### "Great tool for the price" September 7, 2017 5.0 Great value. It's not the most robust tool that I've used, but it gets what we need done. Pros This software adequately serves its function as our project management and billing tool. Well designed interface that's easy to navigate and customize per user role. Customer service is great and responsive. Serves its purpose well. Cons My biggest issue with the software to date has been the ability to customize toward our needs. i.e. more flexibility to run reports applicable to our business needs. That being said, its works great for what we pay. Another thing I'd like to see added to the functionality is an app that would allow our users to assign tasks via iPhone/Android. Review Source Response from Function Point Productivity Software September 12, 2017 Thanks for taking the time to share your feedback with us, Anne! VR Verified Reviewer Creative Director Used the software for: Less than 6 months ### "The amount of detail available for us to use is very helpful, customizable dashboard is also a plus " February 2, 2018 4.0 Pros The customizable dashboard is my favorite aspect of Function Point. The fact that each person can organize the information available in a way that compliments their position is invaluable. This is certainly important when each person has a unique hand in the process and needs to view the workload differently. Cons I think it could benefit from a feature allowing individual companies to further edit and customize certain aspects of the program. Something as simple as removing unused tabs and paring down the options to only that company's essential needs. I feel like this would save time on each individual company's level and make the program more efficient. Review Source Response from Function Point Productivity Software February 5, 2018 Thanks so much for sharing your thoughts with us. We've passed on your feedback about further customization to our product team for consideration. VR Verified Reviewer Graphic Production Artist Used the software for: 6-12 months ### "I truly enjoy FP. It is easy to use and has all I need as a designer at an advertising agency." July 13, 2018 5.0 Pros I like that the dashboard is customizable and you can set it up how you like it. I also like the way that the notes and comments are structured. Cons The interface is less than appealing to the eye. It could be sleeker. Also, sometimes there are glitches. Like how you can't cancel when uploading a file if you start uploading the wrong one. You have to upload and then delete. Review Source Response from Function Point Productivity Software July 17, 2018 Thanks so much for taking the time to share your feedback with us! TM Tracy M. Director of Account Services/Owner Marketing and Advertising Used the software for: 2+ years ### "We love this software!" September 8, 2017 5.0 Pros We love how intuitive the software is and easy to use. The people at the company are great, too, and the training and support is phenomenal. Couldn't recommend it enough...especially after having use a number of advertising software competitors that seem to market towards the accounting folks and have no CLUE how the rest of the agency really uses a project management tool. These people truly get what agencies need. Cons I wish that they had a media buying aspect to their software. Also the notifications are a bit complex and we get too many emails. But it's a small price to pay for all the other awesomeness of the software. Review Source Response from Function Point Productivity Software September 13, 2017 Thanks so much for your kind words, Tracy. We really appreciate your support! KS Kathleen S. Accounting / HR Graphic Design Used the software for: 2+ years ### "Customer Support is awesome; SW is User-Friendly and it works really well for our Graphic Design Co." October 5, 2017 5.0 Saves time and allows for greater productivity. Pros The Customer Support is quick to respond, is very patient walking you through the steps. The Company is always open to ideas and suggestions. Cons This is not so much about fp. as it is about the interface with QBO. After switching from QuickBooks Desktop to QuickBooks Online, the User Interface was affected. Due to the limitations of QuickBooks Online, it affected the way we could use fp. and some of its' functions. One Example - QBO does not recognize Job #'s; fp. has figured out a work around, but it would be easier to be able to use Job's, as they are designed. Review Source Response from Function Point Productivity Software October 6, 2017 Thanks so much for kind words, Kathleen. We appreciate you taking the time to share your feedback! RB Ryan B. Creative Team Lead Marketing and Advertising Used the software for: 2+ years ### "For the task oriented team - FP is a clear winner" July 31, 2017 4.0 Pros The best part of FunctionPoint is the ability to work through a task list in order of priority and due dates. This allows for cross-functional teams to work together through large tasks, and work individually and efficiently through the smaller tasks. Cons FuntionPoint does not allow for a separation between the billable hour, and the hour billed to the client. For example, if a task requires putting off other work, then a "rush charge" may be billed to the client. However, other than inflating billable hours, it is difficult to account for this time in FunctionPoint without creating a manual process for the billing/AR team. Review Source Response from Function Point Productivity Software July 31, 2017 Thanks for sharing your kind words as well as your feedback here, Ryan. RN Robert N. VP Marketing and Advertising Used the software for: 2+ years ### "Changed our work lives" March 21, 2018 5.0 Better capture of actual time spent on jobs; more efficient steps from estimating through invoicing. Pros Very solid and dependable, excellent QuickBooks integration with good support when needed. By addressing multiple needs - time tracking, estimating and invoice preparation, much time was saved. Cons At times there seems to be too many paths to the same goal, when navigating the site looking for a particular step or operation. Review Source Response from Function Point Productivity Software March 26, 2018 Hi Robert, thanks for sharing your kind words and feedback. We appreciate you taking the time to do so. VR Verified Reviewer Art Director Marketing and Advertising Used the software for: 1-2 years ### "Productivity booster" September 10, 2018 5.0 Pros Boosts productivity, easy to managed jobs and tasks Cons I haven't had any issues with fuction point Review Source Response from Function Point Productivity Software August 17, 2022 Hi! We are happy to hear you are enjoying our software. We're always ready to listen, so if you ever have other feedback for us, just let your CSM know! Best, Function Point Team SD Samantha D. Chief Operating Offier Used the software for: Less than 6 months ### "Excellent for combining finance into our project management- our business goal" June 2, 2017 5.0 Profitability reports, fewer number of tools needed (all combined into one). Chance for the full team to see what the estimated hours were versus what they spent so that they can be more accountable for sticking to the estimated hours on work orders. The ability to see what jobs we run over hours on so that we can raise the price or become more efficient in some way. Pros Estimated hours versus actual and showing profitability. Integrating timesheets with project management. Integration with QuickBooks. Number of reports you can pull. Onboarding and setup was great and so nice that we had a dedicated person to answer all questions that pop up. I loved that we drove the screen during implementation- great training technique. Cons Can be slow because it is cloud based- maybe a designated browser would help. Can be overwhelming with all the things you can accomplish- maybe the deployment team can help with a starting point and then what is good to add on over time as users become more comfortable. Training the staff is hard because there is no full handbook or complete user guide to give to the staff. It required a lot of my time as the Admin to understand the product so that I could setup and create training for the staff. Review Source Response from Function Point Productivity Software June 2, 2017 We really appreciate you taking the time to share your thoughts, Samantha. We've taken your feedback back to the team, and please keep letting us know how we can make FP even better for you. JS Jeremiah S. Director of Technology Computer Software Used the software for: 1-2 years ### "Nice Project Management and CRM" November 19, 2019 4.0 Overall my experience has been pleasant and enjoyable and I plan on continuing to use. Pros The project management features are rich and allow proposals to be brought directly over and jobs created from them. User task tracking and time management features are deep. Cons I have enjoyed using the software and not much I dislike. As an online service there are times when outages have occurred at inopportune moments. Review Source Response from Function Point Productivity Software August 17, 2022 Hi Jeremiah! We are thrilled to hear FP is helping you manage your entire workflow in one place. Function Point has 99.99% uptime for the past 3 years and always aims to minimize system downtime. Thanks for your time and review from the FP team! DB DeLona B. President Used the software for: 6-12 months ### "Disappointed" July 5, 2016 2.0 While there are some things we like about this, on the whole we would not choose it again. It is not intuitive and some core features one would expect don't exist--so require a work-around. It has been more frustrating to use than we hoped, and we will be looking to replace it when we can. Pros We like having the basic documents all stored in one place--estimate, CB, invoice. Cons Rigid work processes Very difficult to use for projects that have open-ended costs and fixed costs combined--designed for one or the other, not both. Quickbooks integration has been very time-consuming and frustrating. Review Source Response from Function Point Productivity Software August 22, 2016 Hi DeLona - First and foremost, I want to thank you for taking the time to review Function Point. While I'm glad you enjoy the ability to access your estimates, briefs and invoices in one place, I'm sorry you feel frustrated with the intuitiveness and flexibility of Function Point. We work hard to ensure that our software is aligned with the specific needs of agencies, and if you have any further suggestions for how we can make Function Point better, please let us know at heretohelp@functionpoint.com. Talk to a Capterra advisor for free and get results within 15 minutes.