# Page 7 | Function Point Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Function Point the right Advertising Agency solution for you? Explore 193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/64490/Function-Point/reviews --- Function Point 4.3 (193) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Function Point ## Showing most helpful reviews Showing 151-175 of 193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Katie M. Project Manager Used the software for: ### "Great product, even better customer support" December 7, 2015 5.0 The product: Very useful. You can streamline everything from new business leads, resource planning, time tracking, revenue reporting and everything in between. The system's back end is very customizable, and you can tailor everything (more than you even think of on a day-to-day basis) to the way you will best use it. You can tell it was really very delicately planned and well-thought out. I'd recommend really taking the time to learn it, identify how your agency will use it, and set it up accordingly. Otherwise, you may find yourself needing to backtrack and re-enter information because everything is interconnected. It's intricate and detailed, but user-friendly and simple if you take the time and use it thoughtfully. The customer service: Outstanding. They are friendly and knowledgeable, and actually want to provide support. They are available to help you maximize what you get out of it and do just that. I'd recommend poking around in the system in advance of each of the training sessions - they go through a lot of material and it's a lot to digest if you're seeing it for the first time. You can maximize your time with your consultant if you've used it a bit and have some specific questions. Review Source AC Anne C. Executive Assistant Used the software for: Less than 6 months ### "Function point review" June 21, 2018 5.0 Pros Very pleasing for the data to look at. Helpful for everyday use on our group to visualize more our project. Cons Maybe some upgrade for this product soon. This might help to improve the software to more convenient features. Review Source Response from Function Point Productivity Software August 18, 2022 Thanks for sharing your experience with using FP, Anne! We hope our new releases such as our Kanban view, proofing, and Work Planning over the past two years upgraded and improved your experience while using our software. Remember that our CSM team is glad to help you better utilize these new features anytime. Thank you once again and best regards from our FP Team! SS Stephanie S. Director of Operations & Client Success Marketing and Advertising Used the software for: Less than 6 months ### "Function Point Review" September 14, 2016 4.0 I know we are not using the software to the best of its abilities, so it's difficult for me to say it's awesome or it's terrible. We have had wonderful customer service, but there are a lot of clicks that seem to take more time than actually necessary. Pros I think once our team uses it to it's full capabilities, we will like it even more. We have been really slow to implement and train our Cons Learning the system was probably the most difficult part of the system and while it is now easy to navigate, there are quite a few clicks it takes to get to my end goal. Review Source Response from Function Point Productivity Software September 15, 2016 Hi Stephanie - thanks very much for your kind words about our customer service. If any questions or suggestions arise as you and your team continue to explore the system, please feel free to reach out to us. We'd love to hear from you. BF Brittany F. Graphic Designer Marketing and Advertising Used the software for: Less than 6 months ### "Such an upgrade from what we were using. Options are endless, we've barely scratched the surface." August 3, 2017 4.0 Being able to store all of our jobs (thousands) and searching for them easily. Everything is online and easily accessed from mobile and desktop. I like the app that helps me easily check my tasks and deadlines for the day. Pros I love that everything is customizable. The custom dashboards are probably my favorite. Having deadlines and colored time budgets are super helpful. Cons The breadcrumb navigation is dysfunctional and doesn't actually tell you where you are or how you got there. I wish there was an easier way to navigate between jobs, notes and tasks without having to go all the way back out and back in again. Review Source Response from Function Point Productivity Software August 3, 2017 We appreciate you sharing your thoughts with us, Brittany. Please keep sending us your feedback -- we're always ready to listen! AL Alicia L. Used the software for: ### "Functional: gets the job done" October 5, 2016 3.0 Function point has been helpful in the area of getting our process and procedure into a rhythm, however it does lack in certain places. Notes, should have the ability to not be seen by everyone. The alerts, once you click into one it should be removed off of your alert list. I don't understand the need to have an estimate created before every job, especially since we haven't incorporated billing into our system. Also, there should be more customizable sections not just the additional fields in companies and contacts. Our Customer Success Manager Marissa was fantastic, she was supportive and patient. Pros It's been keeping us in a flow. Cons The notifications are obnoxious and while they can be super granular on what you can subscribe to, we as a team still get way too many for things that still are not relevant to us. Review Source Response from Function Point Productivity Software October 7, 2016 Thank you for sharing your thoughts here, Alicia. I'm glad to hear Lamark Media is now running with smoother processes. Please reach out to our team if you'd like to further discuss your suggestions with us. NH Nancy H. Senior Accountant Marketing and Advertising Used the software for: 2+ years ### "FunctionPoint and Quickbooks" October 19, 2016 4.0 I love FunctionPoint. The way it keeps track of expenses attributed to a job is excellent. Nothing slips through the cracks. And the way it syncs with Quickbooks is the feature I was looking for...such a time saver! Pros The way it works with Quickbooks Cons Not the most intuitive sofware. Review Source Response from Function Point Productivity Software October 20, 2016 Nancy - thanks for sharing your thoughts here. Please reach out if you ever have suggestions for how we can make fp. better! EP Erika P. EVP Marketing and Advertising Used the software for: 6-12 months ### "Great system!" October 18, 2016 5.0 The folks at fp are always willing to help and take/iterate on product feedback. It is truly refreshing to see a company that cares. Pros Always improving Cons Sometimes buggy. No real manual to guide you. Review Source Response from Function Point Productivity Software October 18, 2016 Hi Erika - thanks for your kind words here. I'm glad you can feel the fp. love! Please let us know if there's ever anything we can do to be more helpful to KDS. MC Mary C. Photographer Used the software for: 1-2 years ### "Works well after learning how to use it." April 12, 2018 4.0 Pros Works well for timesheets, I've never used the other functions, I only use it for timesheets so I don't fully understand everything the program does. Weekly view is nice and easy to use. Customizable work space is nice. Cons Difficult to search for jobs, overwhelming to learn in the beginning. All of the tabs and buttons are confusing, especially for a right brain person vs a left brain person. Review Source Response from Function Point Productivity Software April 16, 2018 Thanks for taking the time to share your thoughts with us, Mary! MF Marlowe F. Project Manager Used the software for: 1-2 years ### "Primarily used in putting amount of time spent per project. " February 15, 2018 4.0 Pros Access to all projects. Can see how much each colleague is spending on a project. Also, it helps to see if you go over budget. Cons Can seem confusing. I think formal training from the get go would have helped. Trying to create a task schedule was difficult. Review Source Response from Function Point Productivity Software February 16, 2018 Thanks for sharing your thoughts with us, Marlowe. Your Customer Success Manager will be reaching out to see how we can help! CF Crystal F. Accounting Specialist Used the software for: ### "Function Point " August 4, 2014 5.0 The product Function Point is very user friendly and has been the software we have found that has made sure we are running smoothly in our agency. It has the right functions a project management system needs. It has a few things our staff personnel dislike but there minor like the search bar, and tasks assigning , other than that in my opinion it works best for our agency. One thing i love about Function Point is that you are able to really find support when you need it. You reach a live person who understands what you need support in. Very Helpful and friendly! And We really like how the product evolves with the feedback from its clients. And the way businesses are being run at this time. Each change has been an improvement with the way technology has been evolving. Overall all the staff at Function Point are friendly, smart and have great customer service skills. Review Source AG Amanda G. Used the software for: ### "Great for our team - could use more features." October 7, 2016 5.0 Our team loves Function Point. It has helped us get organized and better manage our projects. I do sometimes find myself wishing there were more features such as a portal user app. Most of our portal users are not at a desktop computer a lot and it would be great for them to review files "in the field." We are now forced to use email again (which was one of the main reasons we started using FP - to get away from emailing everything) and its a little more work for our team. If our portal users had a way to view, comment, and approve jobs through their mobile phones - our lives woudl definitely improve :) Review Source Response from Function Point Productivity Software October 7, 2016 Amanda - thank you for your kind words about Function Point and your suggestion about an fp.Portal mobile app. We're always ready to listen for how we can make fp. better, so please reach out if you ever have other suggestions. TM Trevor M. Senior Copywriter Used the software for: 6-12 months ### "Function Point does everything you need it to plus many things you wouldn't expect.." August 3, 2017 4.0 Pros I love that it can adapt to how I like to use it. Having worked with other applications over the years, it incorporates the things I liked about those and improves on what I didn't like. Cons I can't figure out how to enter time for future days. I can't pre-enter vacation days for example. Other than that, I have no issues. Review Source Response from Function Point Productivity Software August 3, 2017 Hi Trevor, great news! There is a way to enter time for future days and the solution is being sent to your inbox right now. Thanks for your kind words! CB Cesar B. Used the software for: ### "Function Point Excellence is to be Recognized" October 18, 2016 5.0 We work with Function Point for three years now. We are very satisfied with this project management software. Planning projects, track progress and collaborate with our team has never been easier. We are more productive, cut meeting time and reduce the stress to finish a project on time. We tested other project management software and finally decided for Function Point because it is easy to use, it has many advanced features that are easy to learn and the customer service is superb. Whenever we had a question we always have received a prompt answer or a call. Review Source Response from Function Point Productivity Software October 18, 2016 Cesar - I appreciate you taking the time to write us a review. I'm so glad to hear that fp. has helped AC&M Group become more productive and less stressed! Please reach out if you ever have suggestions for how we can make fp. even better. SL Steven L. Used the software for: ### "I wish I had this at my last job" November 2, 2016 5.0 Much like my title, I wish that every place I worked used function point. It truly does help me plan my work load significantly each week and easily transfer the tasks back and forth between the necessary people. Greatly speeds up my process and keeps me organized throughout a whole task. Slight learning curve but once it clicks you will never be able to go back. Review Source Response from Function Point Productivity Software November 3, 2016 Thanks for your kind words here, Steven. I'm so happy to hear that fp. is making it faster and easier for you to plan your work and stay organized! RS Red S. President Used the software for: ### "Major Improvement to Our Entire Agency Process" July 30, 2014 5.0 We've been working with Function Point for two years for our agency software. They're a Vancouver based online software built specifically for creative service companies and have helped me to keep my sanity offline. :) Before Function Point we used a whole conglomeration of apps and duct tape to manage our production company. We did CRM with Sales Force, estimating in QB, project management in Basecamp, hours tracking in Harvest, and then had to manually sync everything back into QB for invoicing. It was such a waste of time and really created a lot of logjams that slowed down important steps like invoicing. Function Point came in and brought all five of those apps (including the duct tape) into one clean system for us. Highly recommend! Review Source Amanda R. Used the software for: ### "null" November 23, 2017 5.0 Review Source RC Rob C. Founder/Principal Used the software for: ### "Function Point As A Creative Agency Project Management Tool" November 18, 2015 5.0 Function Point is an extremely powerful and flexible tool which plays a critical role in managing our agencies day to day operations. Not only has the Function Point allowed us to build significantly improved processes and increase efficiency and accuracy in our business, their client support is simply unparalleled. It is without hesitation I would recommend Function Point to any other agencies looking for the right web based project management tool for their team. Review Source SM Steven M. Digital Marketing Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Not as user friendly as hoped for." March 15, 2018 2.0 Pros Seems to be a variety of features that can be utilized and/or implemented. Customer support is good. Cons The platform is not as user-friendly as hoped for. The back-end layout is also confusing and diffucult to navigate when managing projects. Review Source Response from Function Point Productivity Software March 16, 2018 Thanks for sharing your feedback with us, Steven. Your Customer Success Manager will be reaching out to see how we can help! SH Steve H. Partner, VP of Strategy & UX Used the software for: ### "The perfect marriage of software services to run a full-service digital agency! " December 10, 2015 5.0 We are a full-service digital agency and we wanted a solution that was a marriage between CRM, resource management, project management, time tracking, proposals/briefs, reporting and invoicing. fp. was the answer. fp. has helped us to manage a complex set of rate cards, service codes, and types of resources, which has helped save us hundreds of hours of wading through multiple spreadsheets to manage the same kind of thing in MS Excel. We carefully analyzed all of the competition out there before starting a new agency, and found fp to be the winner on every level. Their onboarding team bent over backwards to help get us up and running, and train us. Review Source DP Darren P. Used the software for: ### "Project Management Hero " November 3, 2016 4.0 Overall I enjoy the multifaceted project management experience Function Point provides. The software operates as a simple and easy-to-use database system allowing users to customize their method of capturing information on projects. Function Point has a diverse set of features including dependent based scheduling and task sharing capabilities. I hope the development team continues to provide interactive and engaging support for improving the software's overall functionality. Review Source Response from Function Point Productivity Software November 3, 2016 I appreciate your feedback here, Darren. Please let us know if you have suggestions for how we can make fp. even better. We're always ready to listen. AN Adam N. Art Director Arts and Crafts Used the software for: Less than 6 months ### "I used this software as a freelance art director at an agency in Denver." December 15, 2017 4.0 Time sheets Pros It was easy to use. It picked up the job codes easily so filling it out was doable. It was easy to keep up with on a daily basis. Cons I don't remember anything that really bothered me about the software. Except for maybe the way it looks. Review Source Response from Function Point Productivity Software December 18, 2017 Thanks for sharing your feedback with us, Adam! JC Joseph C. Director of Finance Marketing and Advertising Used the software for: I used a free trial ### "Good Product - could be smoother. " September 10, 2018 3.0 Pros For regular employees, the system is fine. It lets them enter all the pertinent information. I like how I know where my project stands at any given time - visually it's easy to see that from the screens without having to jump around too much Cons I think the billing features could use some work. We bill a lot of our clients via retainer and it just doesn't work as smooth as it should compared to regular time billing Review Source Response from Function Point Productivity Software August 17, 2022 Thanks for taking the time to share your thoughts with us, Joseph! TH Taylor H. Business Manager Used the software for: 6-12 months ### "Super easy to track jobs and progress." July 16, 2018 5.0 Pros Can easily upload expenses and hours so you can track job progress. Easy to upload your hours and track your teams hours. Cons Super easy to upload finances but wish there was a way to do estimates and invoices all in one place. Review Source Response from Function Point Productivity Software July 17, 2018 Thanks for sharing your thoughts with us, Taylor. We appreciate it! MD Maya D. Used the software for: ### "Maya's Review" November 2, 2016 4.0 My experience with Function Point has been overall positive. It is a very intuitive system that does a good job of accurately tracking projects and being a capable tool for project managers. I've encountered some bugs, but overall the system has helped streamline processes between various departments in our agency and help us to identify new ways to become more efficient with budgeting, organizing, tasking and producing our work. Review Source Response from Function Point Productivity Software November 3, 2016 Maya - I appreciate you sharing your thoughts with us. I'm so glad to hear that fp. has helped Koncept Design Studio become more efficient! XW Xana W. Used the software for: ### "Friendly people, outdated platform" October 18, 2016 3.0 While I liked what Function Point could do when we first purchased it, my team quickly learned that it was very unwieldy and took far too many steps to make a single change. Today's software allows for immediate editing, drag and drop functionality, and is much more intuitive. Unfortunately, this is no longer a long term solution for us. Review Source Response from Function Point Productivity Software October 19, 2016 Hi Xana - thanks so much for your feedback. We recently spoke with someone from GPM, and your Customer Success Manager will be reaching out to have a quick conversation with you. Talk to a Capterra advisor for free and get results within 15 minutes.