# IR Collaborate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about IR Collaborate Software - reviews, pricing plans, popular comparisons to other Network Monitoring products and more. Source: https://www.capterra.com/p/6461/IR-COLLABORATE/alternatives --- # IR Collaborate Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IR Collaborate ## What is IR Collaborate? Unified communications, collaboration, and contact center ecosystems form the basis of some of the most essential business systems. As hybrid working becomes the norm and the demand for a seamless user experience increases, the need for high up-time, fast problem resolution, and intelligent insight is critical. IR Collaborate is an enterprise-grade performance and experience management solution for voice, video, collaboration and contact center environment ## What is IR Collaborate used for? [Network Troubleshooting](https://www.capterra.com/network-troubleshooting-software/)[Virtualization](https://www.capterra.com/virtualization-software/)[Collaboration](https://www.capterra.com/collaboration-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IR Collaborate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ir.com&name=IR Collaborate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IR Collaborate 4.6 (14) VS. [4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price Contact vendor Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (14) Ease Of Use 4.5 (342) Value For Money 4.5 (11) Value For Money 4.5 (314) Customer Service 4.6 (14) Customer Service 4.5 (309) ## IR Collaborate alternatives [4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting price $67.00 Per User, Per Month [4.5 (31)](https://www.capterra.com/p/10008506/ManageEngine-OpManager-Plus/#reviews) Starting price $1233.00 Per User, Per Month [4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month [4.5 (255)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) Starting price $95.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Capacity Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Data Visualization 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data Event Logs 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A chronological record of actions or occurrences within a network, software, or process Network Analysis 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Run tests on a network to find the root cause of network issues IR Collaborate 54 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A record of all activities within the system, including user access, changes made, etc. Measure the actual bandwidth available on a local network (LAN or WiFi) Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Monitor service demand and performance to plan for adequate resources that meet business needs Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Access client's system information, including hardware and software configuration, to perform diagnostics Receive and/or send email notifications for urgent updates, requests, or other information A chronological record of actions or occurrences within a network, software, or process Manage and track all disruptions and incidents Manage the process of planning and scheduling meetings, including agenda creation Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Run tests on a network to find the root cause of network issues Tracks and makes accessible data on the health of servers and other network components. Monitor and manage resource utilization for network infrastructure Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Internet standard protocol for collecting information about managed devices on a network Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Set up connections to third-party platforms to improve business processes Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Take actions to troubleshoot issues for networks, devices, etc. Track the availability time for a designated network or website over a given period of time Connect with meeting participants remotely over video Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.4 (14) 4.4 Based on 14 reviews ## Pricing Value for money 4.5 (11) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.5 (11) 4.5 Based on 11 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Cisco Unified Contact Center Express](https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (14) 4.6 Based on 14 reviews ## User reviews Overall rating 4.6 Based on 14 reviews Filter by rating 5(9) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AM Ahmed M. Human Resources Manager Import and Export ### "IR Collaborate Has Been Reliable and Fast" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2024 IR Collaborate is powerful to use. The experience is incredible. Pros The performance of IR Collaborate is excellent. IR Collaborate has been an affordable and simple to manage solution. It enhances collaboration. Cons I like how effective IR Collaborate has been. IR Collaborate is flawless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ND Nathan D. senior telecom engineer Insurance ### "IR Collaberate" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 16, 2021 We have had mixed results with allot of struggles in the product, but bottom line it has saved us on several occasions when the UC environment has been called into question for call quality issues. It has been an essential part of our ability to quickly represent the facts in troubleshooting situations. We have also found it to be very beneficial in highlighting faults when they occur so we can get on top of things before they become a larger issue. Pros I like the ability to have a view of all of my UC systems in a single pane of glass instead of having to monitor each separately. Cons Configuration and customization is fairly complicated to get things dialed in for our environment. There are several bugs and gotchas we have encountered and there are some limitations that are disappointing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2021 Hi Nathan, Thanks for your feedback. Our solution can take a little time to familiarize yourself with given the complexity and depth of customization that can be achieved. Our Support portal is available for you to report any bugs and get support - https://www.ir.com/support AR Alain R. System Analyst Telecommunications ### "What" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 13, 2021 Pros Flexibility to use Display, Database and Thresholds. Cons The WebUI is still slow. Integration with ticketing tool, can't received information to updating the Alerts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2021 Hi Alain, We are continually improving our product and really appreciate your feedback to take onboard. TK tim k. Senior Product Manager Telecommunications ### "Prognoxix and BT One Cloud Cisco" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 13, 2021 Excellent - good product - reliable and excellent support from Tech and commercial IR leads wehen issues encountered Pros Easily customisable for delivering Customer appropriate content and displays. Cons Minor issue with performance(refresh speeds) for some end users Reasons for choosing IR Collaborate Product in use for over 4 year's now Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2021 Hi Tim, We are continually improving our product and really appreciate your feedback to take onboard. RC Ricardo C. Network and collaboration Administrator Automotive ### "IR overview" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 8, 2021 Overall experience was good, although we didn't had that much use due to the pandemic. Pros Call overview, easy to spot issue within a call, easy to report call quality. Easy to monitor UC environment (VG, SBC, CUCM, Unity, SIP trunks, ISDN lines, PRI, etc.) Cons No that easy to check calls per days. Missing easy to use dashboard. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2021 Hi Ricardo, Thanks for your feedback. Our solution can take a little time to familiarize yourself with given the complexity and depth of customization that can be achieved. Our Support portal is available for you to report any bugs and get support - https://www.ir.com/support AU Anonymous User Technical Delivery Manager Military ### "More than a monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2021 We are maintaining comparatively really big environment with many users, being aware of even little outages or events helps us to inform customer and users accordingly to provide better support and also prevent the possible incidents/problems in future. Pros It is more than a monitoring system, it is also a system you can configure the force systems to act accordingly/ regarding the alarms or situation. Cons Regarding my experience with Alarming solution for events, only missing part is to combine multiple alarms into 1 only alarms. As we all know, system has its own dependencies like network connections. When WAN connection is down, system created multiple events for multiple thresholds which are configured on systems behind that WAN connection. That would be great to have only 1 main alarm to tell customer that there is an alarm which affects all devices/systems behind that connection. I believe this function will be available in next upcoming software releases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2021 Thanks for your feedback. We will take this into consideration. In the meantime, check out our IR Community for other tips and tricks! https://community.ir.com AU Anonymous User Technical Architect Computer & Network Security ### "Prognosis IR" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 8, 2021 Pros it has got default out of box monitoring, that is one good thing.. but things are getting changing pretty rapidly. we can't stick with the same display over time as our technology changes. If we require to make modification, that is obviously going to cost us a lot from IR. Cons Cons, it is too pricey. This requires either professional services from IR or Product knowledge in order to program any simple monitoring. Reasons for choosing IR Collaborate This was not chosen by us, probably by our previous team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2021 Thanks for your feedback! While SolarWinds may have some similar features, IR Collaborate is a speciliazed UC & Collaboration tool which can be quite in-depth and complex. Our Support portal is available for you to get support - https://www.ir.com/support and your Account team at IR are also ready to help. Please reach out to us if you need further assistance! DN Danish N. Tools Consultant Information Technology and Services ### "Prognosis gives lot of insight in the network" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 7, 2021 Pros Starting database and IRFAX collection are very useful feature which helps in identifying the exact cause of the issue. Reading and setting thresholds are easy to use. Cons GUI is outdated. It does not have feature to change thresholds in one go, you have to edit them one by one. On thick client there is no option to undo if you accidently delete any config file until unless you have a back of that file. I am used to of Linux so hoping its Linux version as well as it is easy for me to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2021 Hi Danish, Thanks for your feedback! We are continually improving our product and are already updating our UI to make them more user-friendly and modern. Stay tuned! RP Richard P. Assistant Managing Director Higher Education ### "Largest tool in the box" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2021 Overall, my experience has been stellar. We always receive swift feedback, and our requests for assistance never go unanswered. IR is almost an extension of my internal team. We reach out and work with their engineers consistently, and have never found a reason to look elsewhere for this type of tool. Pros I like the customization when it comes to the displays. At a glance, I can see everything that is important to me with regard to my environment. Cons I've not really had any "cons" with this software. Sure, I have products or processes that I would like to see integrated into the software, but that is normal anywhere. IR does an awesome job integrating as many different products, vendors, and systems into the software as they can, and they are always working to add more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2021 Hi Richard, Thanks for your great review. We're glad that we've been able to help Texas Tech University with our software. TS Todd S. Application Analyst Utilities ### "SNOPUD " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2021 Pros I like the ability to configure alerts as well as troubleshoot the reported issues. Cons I do not have anything that I would consider bad about this product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2021 Hi Todd, Thanks for your great review. We're glad that we've been able to help Snohomish County PUD with our software. [View all Reviews](https://www.capterra.com/p/6461/IR-COLLABORATE/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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