Totality Software

Totality

1 / 5 1 review


Average Ratings

1 Review
  • 1 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $599.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Business Hours

Vendor Details

  • Totality Software
  • www.totalitysoftware.com
  • Founded 1988
  • United States

About Totality

Totality is the only collection program specifically designed for small to mid-sized collection practices. Our focus is on ease of use and affordability. Just about every other collection program on the market is intended for much larger volumes, and they are much more complicated and much more expensive than Totality. If you expect to handle no more than about 10,000 accounts at any one time, you'll find Totality is much easier to use and much more affordable than any of the alternatives.


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Totality Features

  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management

Totality Reviews

HIDDEN TERMS IN THE CONTRACT: ACTUAL TERMS OF AGREEMENT NOT HONORED. Lack of trainer support.

Sep 14, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: This was the worst experience ever with a software company. Money down the drain. When I demanded my money back, Evan Zucker yelled at me.

Cons: As stated above 1) There was no training 2) The trainer was in a different continent 3) I was yelled at by Evan Zucker when I pushed for a refund ( Never got it)

Overall: I was excited to get the training for the system offered by Evan Zucker of Totality. He spoke to me at length about the benefits of the system as related to my small business. He took a partial check over the phone and quickly began to debit my account monthly. When I tried to get training from Totality, I was forwarded to an agent in Australia. The time zone was clearly not in line with the East Coast, so we never connected. Time and again I was advised that--truly-the system was easy to use-yet that was not the case. No system can just be 'used' without training. Training never happened and I was given the run around as Totality refused to honor the terms of their agreement.

Recommendations to other buyers: This firm is DESPERATE for your money. Once they get it , they run off with it. A TOTAL LEMON I asked them to cancel my contract. They did so and advised it was a 'favor' . In short, if you sign on YOU WILL BE ROBBED.

Vendor Response

by Totality Software on November 02, 2016

We would be happy to reply to this customer's comments, but we have no record of her name or her firm's name, and so we cannot specifically respond. We can say two things in general, which apply to all Totality customers: 1. We never yell at customers. 2. Totality comes with a 100-day, 100% money-back guarantee. If this customer, or any customer, asked to return the software within 100 days of purchasing it, we would refund 100% of the purchase price upon request regardless of the circumstances. Evan H. Zucker Totality Software, Inc. www.TotalitySoftware.com (858) 536-8021 Sales (858) 225-5171 Fax Easy Debt Collection Software Celebrating 28 Years: 1988-2016