Reynolds and Reynolds

ERA-IGNITE

5 / 5 10 reviews


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person

Vendor Details

  • Reynolds and Reynolds
  • www.reyrey.com
  • Founded 1866
  • United States

About ERA-IGNITE

Dealer management system with integrated sales process arms.


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ERA-IGNITE Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

ERA-IGNITE Reviews Recently Reviewed!

Great DMS

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use Reynolds for our DMS and love how easy it is to use and how it intregrates with our CRM. Very easy to read reports!

Cons: Cost is a little high but based off of my experience with them its well worth it. Product is awesome!

ERA is efficient above all else

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The product helps me do things quicker than previous software so the customers are not stuck waiting. The electronic signature is the best part.

Cons: Learning a new product is always time consuming, and this one took a while to get down. It's stressful that I cannot look up activity from a closed month without using EDM.

Overall: This product is a generation above blue screens.

Being in the automobile business we used this extensively

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use as well as the "look" of the product on the computer. Reporting was especially easy to obtain.

Cons: Not having all of the data that we entered available in real time. Most was, however, there were some applications that were not.

Work in automotive industry and use everyday for repair orders

Jul 27, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Because it's the only software I've ever used in this business I do not have anything to compare to, but I like that it's to use and train employees to use. It's universally used at most dealerships.

Cons: I do not like that it is not a windows based program and that it is hard to move around from screen to screen. I have heard that there is a windows version. I believe that we have an outdated version.

warranty administrator at dealership

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all dealerships use, works well with other software that we use. linked with other software used. every dealer ship in the country uses it.

Cons: not user friendly. have to know different codes to go from department to the other . seems a little outdated. have to enter same information into multiple screens and departments. difficult to make changes once is entered.

Excellent service

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great customer support and service. Easy to tall to and very knowledgeable of products. Wouldn't hesitate to be a return customer

It is an ok software if you have a current version

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: None

Overall: It is very outdated unless you have a current up to date model. It is very easy to navigate through.

Recommendations to other buyers: None

The Best There Is

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There isn't a thing about the product that we don't like or use

Cons: Cost

Overall: This program does it all! We use this product to follow up with customers, send out mass emails, and it's so easy to use!

Recommendations to other buyers: no

Dealership dms

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: easy to learn and use

Cons: out-dated product

Overall: Reynolds and Reynolds is a good product just a little out-dated but overall pretty good, easy to use easy to learn and navigate

Recommendations to other buyers: update please

Feels like the only product we can use.

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: The customer support is not impressive the product has been around forever and feels like it is the only product the dealership can use. We have a love hate relationship with it:)