Bug tracking with configurable fields, workflow, views, queries and access.
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Hard to use when you are new to industry that utilizes it for their business; not too easy navigate.
Pros: It has tips I can read to know how to do certain things. Links make it easy to learn; the support really helps me to better use the software
Cons: Interface is not clean; not too simple; too much clutter. Not easy to navigate as I am afraid to touch anything because it looks like if you made a mistake, it is not easy to correct.