Beckard Associates

Masterworks ERP


4.5 / 5
42 reviews

Who Uses This Software?

North American market for sales and warehouse and wholesale distribution of durable goods. Multi-company and multi-warehouse corporations of 10 to 100 users.


Average Ratings

42 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,000.00/one-time/user
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Beckard Associates
  • www.beckard.com
  • Founded 1992
  • Canada

About Masterworks ERP

Built for ACTIVE WAREHOUSES of 5,000+ sf and 10 USERS of more! MasterWorks is a full-service ERP system that includes Accounting, Warehouse Management, and Wholesale Distribution Software. The MasterWorks ERP Software is a suite of integrated tools that help larger enterprises manage warehouse operations, accounting, customer relationships, and EDI communications with your key vendors and customers for end-to-end viability.


Masterworks ERP Features

  • 3PL Management
  • Barcoding / RFID
  • Category Customization
  • Channel Management
  • Demand Planning
  • Inventory Management
  • Location Control
  • Order Management
  • Purchasing
  • Quality Control
  • Receiving / Putaway Management
  • Returns Management
  • Shipping Management
  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management

Masterworks ERP Reviews Recently Reviewed!


MasterWorks fulfills our daily requirements in accounting, order processing and inventory control.

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Our staff finds the software user friendly and easy to learn. Reports can be customized to our customers requirements. Customer support is instant and their staff goes out of their way to help you with any requirements we need.

Cons: When wanting to run special reports we have to call support to walk us though the steps. This is really not an issue as it is easier to call support then to search documentations.

I have been a Masterworks user since 2007.

Apr 23, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The amount of information / details available on the main screen . Capabilities of the program if used correctly is phenomenal . Support team is easily accessible.

Cons: Training individuals to use the program is slightly difficult and takes time. Not all the prompts are obvious. Each screen presents the same way, with repetition it becomes easier.

Overall: Dave Savard is amazing and acts as a great liaison between his staff and ours.

Good product overall.

Apr 17, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Once the products are correctly described, It works perfect. Easy to browse through customers and get their price lists, easy to look through customer history, reports available.

Cons: Free form description (causes inconsistency) No Multi Tag Option. Search engine needs to be improved. Photo size need to be standard (ex. 500px X 500px)

I've worked with Masterworks for the last 20 years. Its very easy to operate,.

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: I find it easy to print and review invoices and I find it works well for inventory control. I'm able to search order by customer, which is very easy.

Cons: I wish i had a page that showed me all the items I have access for on Masterworks. I would like it as my home page, this would remove all the clutter of items that i never use.

Have used this system for nine years.

Apr 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of entering orders. Ability to find product history. Easily able to run reports needed for purchasing.

Cons: Would prefer more ability to find product history from order entry screen. Would like a comprehensive manual.

I use it mainly for quotes and finding info on customers activities

Apr 18, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I find it ok....do not know what is better if there is better....Let me say that for the needs of information, quotes and finding out the customers purchasing habits, products bought...it does the job...like i mentioned....do not know if there is better

Cons: not really and bad experiences so I am on the fence as to if it is a great program or an average....let me say it does not help me to get new customers or lose them....so I just think it is an average program

Overall: what it does for me is the information required to understand and move forward with customers

never a problem . never an issue

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: easy to use and very simple to understand

easy to read ... it presents well

able to access it easily . Never had a problem with it crashing or being unavailable

Cons: I don't have access to all the info available on it

the customer information and history could be improved

works well for our needs

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I like the ease of it , for our business it functions as we need it too. It is quick and easy to train new staff on.

Cons: there is not a lot I do not like. if anything remembering to log out at night would be my only complaint.

Frustrating

Apr 17, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The system is very Fast, no matter whats going on in your computer it will run efficiently. If only it were easy to use.

Cons: Lack of graphic interface makes it difficult to use unless you have a fantastic memory. Missing crucial features for a modern world. The ability to automatically order product is necessary.

Overall: It technically works.

Vendor Response

by Beckard Associates on April 18, 2018

Hi Chris;
Thanks for your review. eWorks is the graphical interface with hundreds of tables, charts and graph functions to help you visually see the data in in a large ERP system. Users also can access the RTP system - the Recommend To Purchase module that will create POs automatically based on trend analyses or Min/Max rules. Please ask your manager for access and training if you have a responsibility for inventory management. We are also here and happy to help you out.

MasterWorks ERP Accounting and Wholesale Distribution Software

Oct 29, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: PRO:

The only word that I am going to say is Great software.

I have been working more than 30 years with different softwares and so far, this is the best.

I highly recommend this to every business.

Their friendly staffs are so patient and so fast and resolve any problem instantly.

Anytime you have a suggestion, they are there to listen to you and most of the times add it to their system.

The system is very user friendly and there are still many options that I didn't have time to use.

Con:

None!

Summary:

I highly recommend this software, it has been used in our company for a long time and we are so happy with it.

very time consuming entering data

Apr 27, 2015
2/5
Overall

1 / 5
Ease of Use

4 / 5
Customer Support

Comments: my area deals almost entirely with e works. I find e works quite frustrating. RTV's consisting of more that a few SKU's appear on the payable report as multiple lines, not one total. I have to add up all the lines to arrive at a total. I am told that this can't be fixed - seems ridiculous.

when entering RTV's all vendors entered on the same day are assigned the same debit memo number. If one particular vendor has more than 1 RTV that day then a single vendor will have several debit memos with the same number, this causes confusion. If I am trying to find a particular debit memo I have to search through all the debit memos with that number.

If I am trying to find a document in e works I have to know when the document was produced and I have to enter this info. Often I don't know when the document was initially entered, very time consuming.

These are just several of the many frustrations with e works. The problems seem so obvious and illogical that I have often said that surely we are doing something wrong. I am told that this is the way e work operates, nothing can be done. Very disappointed with this choice of software.

MasterWorks ERP Software

Dec 05, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: MasterWorks is easy to navigate and simple to use. As a buyer, I am able to create any report that I can think of to help manage our inventory.

In fact, the software is so user friendly and capable of so much, I wish I had more time to learn its many other functions that I am not currently utilizing.

Whenever I have had to call customer service or technical support with questions, they have always been extremely helpful and courteous.

I would definitely recommend this software for any businesses in any industry as it is so versatile.

Accounts Payable, Purchasing, Returns to Vendor, Customer service

Feb 26, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Accounts Payable portion of the system works quite well. I am just learning the Purchasing portion, and am trying to refine the way we are using it. One thing I find frustrating at times is that many features are not documented well. I continue to find capabilities of the system "accidentally".

The RTV system is weaker; perhaps it is the way we are using it?

I wish the custom reporting function was better. I would like to be able to create a report with titles, etc. and run it regularly without having to recreate it.

MasterWorks ERP Accounting and Wholesale Distribution Software

Jan 19, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Excellent customer service, especially from Dave & Tarin, no request is too big or too small. I have been using this software for 7 years, and I really appreciate that it is constantly evolving with us. I also love that I don't have to prompt them to figure out how to make the software optimal for our type of business, Dave is always coming up with new ways to help us run more efficiently & effectively. I highly recommend you use this software for your business.

Great Software. Makes running your business simple.

Aug 12, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using Masterworks/E-Works for almost 2 years. It is an easy to use intuitive system that helps us to manage our distribution business with ease. We can easily manage our purchasing, inventory, accounting and customers all in one system. The reporting is great and will even make recommendations on what to order based on historical sales data. We have had 100% up time and i would highly recommend it to any small, medium or large business.

Excellent

Aug 07, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Easy to navigate software. Quick and easy access to reports and can define criteria to your information requirements.

Customer service and support team really went above and beyond their call of duty to set up our recent new customer/vendor partnership.

Support team is readily available on call via email, phone etc... with questions to our inquiries regarding system needs and processes. Never a waiting period for answers.

MasterWorks ERP Software

Jan 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The MasterWorks software is user friendly. The team at Beckard have created some customized software for us in addition to standard MasterWork modules. They are always quick and reasonable and easy to deal with. They are extremely knowledgeable and are able to train and explain the software even to people with limited computer skills and knowledge. I wouldn't hesitate to recommend Beckard Associates.

Shipping & Inventory entry

Feb 26, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I use Masterworks on a daily basis to enter shipping bills. The process is quite easy and quick.

Inventory entry is also simple.

My small complaint if any would be in the Sales Order Management screen (1100). I find there is too much information, but this may be just a personal preference.

Customer service & tech support is excellent, the staff is very helpful.

MWS Comments

Apr 29, 2015
3/5
Overall

3 / 5
Ease of Use

2 / 5
Customer Support

Comments: Pro's - once learned it is easy to use and organized. Memorizing options is easy.

Con's - I have 4 companies (1,2,3,3A & 4) but they don't all show up on various reports run (company 4 is not in option 2386)

For easier use, company 3A could be it's own screen like company 1.

Sometimes updates and changes are made and I don't get notification that new steps are required.

Intermittently our system is on the wrong date and there is a 2-2.5 hour wait until someone is available that is authorized to notify you, then get it fixed.

For inventory, home bin (pick locations) should be lockable so that when the system comes on line, everything is still correct. It takes a long time and is very frustrating to get it corrected.

a special code to change pick locations could be an option.

The software is very helpfull and usefull to our company.

Aug 19, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using this software for some years now. We have never really had any major problems with it. If there has been any problems either we call in for assisstance which is given right away, or someone from Beckard and Associates comes to the office if the problem can not be resolved over the phone.

MasterWorks ERP Accounting and Wholesale Distribution Software

Dec 08, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Masterworks ease of navigation and quick menus for product lookup for information make everyday use a pleasure. This program is an integral part of our business that we cant live without. I would recommend this program to all. Beckard support staff are always available to tend to questions and needs.

Me and my staff love this speed of the applications and excellent support for this system.

Dec 04, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Been running the system for the past 5 years without an issue. The application software supports all of our business management and sales needs and the staff of this company offer excellent support of the software. I would recommend this to other companies in Wholesale Distribution industry.

Have use the system for approx 14 years and found it to be effective in all areas.

Aug 13, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: System is very user friendly. Everything is at your fingertips. If there are any problems, the customer service is excellent at solving the problem. Would recommend the system. Also, it is upgrade often to provide more as business change.

Tiles Plus Ltd/Elite Tile Imports Ltd.

Nov 04, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Overall very happy with the system. If we have any issues or need customized reports, the team at Beckard Associates always come through for us. Customer service was the most important factor for us when choosing a software to help manage our business.

Easy to learn, user-friendly, obtain the information you need.

Aug 12, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used Beckard Masterworks for eight years, and like this software very much. It is very easy to use, and I can get the detailed information I need. Customer service is always there to answer my questions and help me out.

A well-rounded product.

Nov 04, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Masterworks suite from Beckard Associates provides solutions for all aspects of our business. In particular, the integration of 3rd party shipping platforms into the Masterworks software is a huge time-saver!

Masterworks software

Feb 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Accounts Payable at Micro Channel Management since August 2014.

Masterworks is great!!!!!

Vendor Response

by Beckard Associates on February 09, 2015

Thanks Maria - we love working with Micro Channel Distribution as well. Thanks for the nice endorsement.

Great Product

Dec 05, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I use the system everyday, both from my office and access while on the road.

I like the speed and detailed information it provides to allow me to make decisions on my business.

I use this on a daily basis at my workplace

Aug 13, 2015
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: am able to run various reports for inventory, sales, etc.

can quickly check inventory for any product that we carry

can easily make adjustments where necessary

Masterworks software

Feb 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Enjoying Masterworks. I am sure E-works does more than I know what it is capable of doing. It was/is a long learning curve but the support from Louie is awesome.

customer service rep

Feb 26, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Easy to use.

Con would be that you can't be in the same account on 2 screens.

Would be better to have more space to put in full name on 1001 screen, #5.

Easy to use! I've been working with Masterworks for the past 7years, I love it!

Aug 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Excellent Customer Service. Staff are always prompt in returning messages, courteous and understanding.

Always a smile with a Hello!

Beckard have consistantly responded to all our needs !

Aug 17, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have worked with the Beckard for 15 years.The software built to meet our needs has saved us too many times to mentions !

Masterworks Software

Feb 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Buyer for Microchannel management. I've been working with Masterworks for 4.5 years and its been extremely user friendly.

Cost efficient and very reliable.

Aug 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Masterworks is the answer to help increase productivity and improve accuracy with ease.

Product pricing look up, customer files and sales order entry

Feb 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Easy to use software and tech support is great. Problems are always resolved quickly!

Shipper/ Receiver

Feb 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The product has been user friendly and has made my job much easier.

Sales

Feb 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: sales order entry - easy to use, large font is great

Worked with it daily in my position for the past 10+ years

Aug 13, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Relatively easy to use on a daily basis.

Shipper/returns

Feb 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Program for returns has made my job much easier

Customer Service Rep.

Feb 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Easy to use and navigate.

Customer Care

Feb 26, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Simple...easy to use