# Wazzup Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Wazzup Software - reviews, pricing plans, popular comparisons to other Integration products and more. Source: https://www.capterra.com/p/65549/Wazzup --- # Wazzup Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Wazzup ## What is Wazzup? Wazzup is an online service that integrates all customer communications into your CRM system. Now you can easily connect WhatsApp, WhatsApp Business, Instagram, Telegram, and other messengers to over 20 different CRM systems, including Bitrix24, Zoho, HubSpot, 1C:CRM, Kommo, Monday, and others, centralizing customer messages. The service also sends automatic notifications about orders, payments, and deliveries, simplifying management tasks and improving customer service quality. Connecting Wazzup to CRM systems facilitates quick response, query and task creation, as well as process automation. With built-in reports and analytics, you will be able to quickly monitor and improve sales and service management, as well as make data-driven decisions. Connect the Wazzup system in just 5 minutes and start working today! ## What is Wazzup used for? [Integration](https://www.capterra.com/integration-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €16 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wazzup?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://wazzup24.com&name=Wazzup) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Wazzup 3.0 (2) VS. [4.7 (24,125)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price €16 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (2) Ease Of Use 4.6 (22,680) Value For Money 3.5 (2) Value For Money 4.5 (15,247) Customer Service 3.0 (2) Customer Service 4.4 (13,508) ## Wazzup alternatives [4.4 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (995)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (6,978)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Wazzup Overview ### What company size and specific industries is Wazzup built for? Wazzup is designed for companies of any size across any industry that communicate with clients through instant messengers and need to manage those interactions and related processes in a CRM system. Features and Usability ### What are the key features of Wazzup? Wazzup includes CRM integration, contact management, and communication management for coordinating customer interactions. It also offers SMS messaging, mass texting, message personalization, automated responses, and scheduled messaging, plus workflow management, real-time reporting, dashboards, data synchronization, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Wazzup starts at €16 per user per month with the Basic plan, billed per channel per month, and includes 100 chats per month plus CRM integration. The Pro plan costs €36 per month per channel and raises usage to 500 chats per month, adds CRM integration, and lets users initiate chats with clients. A free trial is available. Integrations ### Which third-party tools and platforms does Wazzup integrate with? Wazzup integrates with 8 third-party tools, including CRM and automation platforms such as Bitrix24, HubSpot CRM, Kommo, Pipedrive, Planfix, 1CRM, GetCourse, and Zoho Flow. These catalog integrations cover common sales, customer management, and workflow connection needs. Getting Started and Support ### What training and onboarding options does Wazzup offer? Wazzup provides webinars, documentation, and videos for training and onboarding. Webinars support live, guided instruction, documentation offers written reference material for setup and feature review, and videos provide visual walkthroughs that teams can follow at their own pace. Getting Started and Support ### What customer support options does Wazzup offer? Wazzup provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. These channels give users multiple ways to find answers and contact help, but no reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Data 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Receive data and information in real time Access Controls/Permissions 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Automated Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications CRM Integration 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integration with third-party CRM systems Data Capture and Transfer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources Data Connectors 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Connect to big data sources Wazzup 46 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Plan and strategize marketing campaigns Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems Assembly of graphs and charts for visualizing and tracking statistics/metrics Import, collect, and capture data from multiple sources Connect to big data sources Import and export data to and from software applications Ability to handle large datasets Track the management and flow of data throughout the organization Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Data vault where data is aggregated for later distribution to applications. Supports common databases such as MySQL and Oracle Store, manage, and track all electronic documents in a centralized location A chronological record of actions or occurrences within a network, software, or process Identify which applications need to exchange data and enable these data connections Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Collect and maintain structured information that describes data or content Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows users to manage data from a number of sources Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria Send messages via SMS Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Set up connections to third-party platforms to improve business processes Manage, record and track all business exchanges in form of money and its related interactions in the system Allows the integration of data between different web services An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 3.5 (2) Free Trial Basic €16.00 Per User,Per Month It includes: - CRM integration - 100 chats per month Pro €36.00 Per Month It includes: - CRM integration - Can initiate chat with client - Up to 500 chats per month Max €72.00 It includes: - CRM integration - Can initiate chat with client - Unlimited chats Value for money 3.5 (2) 3.5 Based on 2 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Kommo](https://www.capterra.com/p/120048/amoCRM/)[ 1CRM](https://www.capterra.com/p/131566/1CRM/)[ Zoho Flow](https://www.capterra.com/p/227460/Zoho-Flow/)[ Planfix](https://www.capterra.com/p/249508/Planfix/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent ÓP Oscar P. Director Hospitality ### "Corre en la dirección contraria" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 10, 2025 Mi experiencia con Wazzup ha sido un absoluto desastre. Contraté su servicio esperando una solución eficiente para la gestión de chats en mi empresa, pero lo que obtuve fue un caos total. Desde el principio, el sistema tenía un fallo grave: todos los empleados podían ver chats que no les correspondían, algo completamente inaceptable en cualquier herramienta profesional. Intenté comunicarme con su soporte técnico, pero lo único que recibí fueron respuestas repetitivas, excusas interminables y una serie de pruebas absurdas que, después de horas de pérdida de tiempo, no llevaron a ninguna solución. Me pidieron capturas, vídeos, ejemplos, más capturas, más ejemplos… y cuando pensaba que al fin iban a hacer algo, simplemente me pedían MÁS pruebas. Como si yo tuviera que hacer el trabajo de su equipo de desarrollo. Después de toda esta pesadilla, pedí la cancelación de mi cuenta y el borrado de mis datos. ¿Y qué recibí? Más rodeos. Más ‘espera a que lo revise el especialista’. Más excusas. Básicamente, una empresa que no solo vende un producto que no funciona como debería, sino que además te convierte en su tester involuntario y te hace perder el tiempo sin ofrecer soluciones reales. Si estás pensando en usar Wazzup, mi consejo es simple: corre en la dirección contraria. Ahórrate el tiempo, el dinero y la frustración. Hay alternativas mucho más serias y profesionales en el mercado. Pros Nada, ha sido un caos desde el primer momento, te marean diciéndote que te solucionarán los millones de problemas y nunca llega la solución. Cons Servicio bueno hasta que pagas. En ese momento empieza el caos. Switched from [Wati](https://www.capterra.com/p/204314/WATI/) Porque prometían ser mucho mejores y solucionar un montón de problemas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IC ilya C. Digital marketing manager Telecommunications ### "How OnlineSim Company uses the Wazzup service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2024 Pros Quick integration of the CRM system (Bitrix24) with all messengers. This allows to control all sales and communications in one app Cons we didn't find any disadvantages of the system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.