--- title: "Wazzup Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Wazzup Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/65549/Wazzup/" page_type: "product" language: "en" --- # Wazzup Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Wazzup ## What is Wazzup? Wazzup is an online service that integrates all customer communications into your CRM system. Now you can easily connect WhatsApp, WhatsApp Business, Instagram, Telegram, and other messengers to over 20 different CRM systems, including Bitrix24, Zoho, HubSpot, 1C:CRM, Kommo, Monday, and others, centralizing customer messages. The service also sends automatic notifications about orders, payments, and deliveries, simplifying management tasks and improving customer service quality. Connecting Wazzup to CRM systems facilitates quick response, query and task creation, as well as process automation. With built-in reports and analytics, you will be able to quickly monitor and improve sales and service management, as well as make data-driven decisions. Connect the Wazzup system in just 5 minutes and start working today! ## What is Wazzup used for? [Integration](https://www.capterra.com/integration-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wazzup?[Manage this product listing](https://www.g2.com/products/wazzup/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Wazzup 3.0 (2) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price €15 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (2) Ease Of Use 4.0 (22,764) Value For Money 3.5 (2) Value For Money 4.0 (15,320) Customer Service 3.0 (2) Customer Service 4.1 (13,577) ## Wazzup alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Substrata](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) [4.9 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) Highest Rated [Consensus](https://www.capterra.com/p/141255/Consensus/) [4.9 (327)](https://www.capterra.com/p/141255/Consensus/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141255/Consensus/) ## FAQs about Wazzup Overview ### What company size and specific industries is Wazzup built for? Wazzup is designed for companies of any size across any industry that communicate with clients through instant messengers and need to manage those interactions within a CRM system. It fits businesses where customer conversations and process control in CRM are both part of daily operations. Features and Usability ### What are the key features of Wazzup? Wazzup offers CRM integration, contact management, and communication management for handling customer records and messaging. Core capabilities include SMS messaging, mass texting, automated responses, scheduled messaging, and message personalization, plus workflow management, alerts/escalation, real-time reporting, dashboard views, and data synchronization across connected systems. Pricing ### How much does it cost and what fees or limitations are included? Wazzup starts at €15 per user per month for the Start plan, billed per channel monthly, and includes 100 chats and CRM integration. The Inbox plan is €30, Pro is €45, and Max is €90 per channel per month. A free trial is available. Integrations ### Which third-party tools and platforms does Wazzup integrate with? Wazzup integrates with 8 third-party tools, including CRM and automation platforms such as 1CRM, Bitrix24, HubSpot CRM, Kommo, Pipedrive, Planfix, GetCourse, and Zoho Flow. These catalog integrations cover core customer management and workflow needs across sales, support, and lead handling. Getting Started and Support ### What training and onboarding options does Wazzup offer? Wazzup provides webinars, documentation, and videos for training and onboarding. Webinars support live guidance and product walkthroughs, documentation gives written reference material for setup and feature checks, and videos offer visual instruction that teams can review on demand. Getting Started and Support ### What customer support options does Wazzup offer? Wazzup provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. These channels give users several ways to find answers or contact assistance, though no reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 3,076 Live Chat reviews Capterra data shows that buyers of integration software rank the following features as their top priorities: - **Third-Party Integrations** (**63%** of reviewers rated this feature as critical) - **Integrations Management** (**59%**) - **Workflow Management** (**48%**) Wazzup supports all three of the features reviewers rate most important: **Third-Party Integrations**, **Integrations Management**, and **Workflow Management**. Together, these capabilities help businesses connect systems, manage integrations more efficiently, and coordinate workflows across tools, allowing teams to keep data moving accurately and complete work with less manual effort. Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Integrations Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify which applications need to exchange data and enable these data connections Data Import/Export 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Real-Time Data 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Receive data and information in real time Access Controls/Permissions 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Automated Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications Wazzup 48 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - API Integration: Connect to databases, web services, or APIs for robust data integration - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Campaign Planning: Plan and strategize marketing campaigns - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Mapping: Track the management and flow of data throughout the organization - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Data Warehouse: Data vault where data is aggregated for later distribution to applications. - Database Support: Supports common databases such as MySQL and Oracle - Document Management: Store, manage, and track all electronic documents in a centralized location - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Integrations Management: Identify which applications need to exchange data and enable these data connections - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Metadata Management: Collect and maintain structured information that describes data or content - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Data Sources: Allows users to manage data from a number of sources - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Web Services: Allows the integration of data between different web services - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 3.5 (2) Free Trial [View pricing plan details](https://www.capterra.com/p/65549/Wazzup/pricing/) Start €15.00 Per User,Per Month It includes: - CRM integration - 100 chats per month Inbox €30.00 Per Month It includes: - CRM integration - Up to 500 chats per month Pro €45.00 Per Month It includes: - CRM integration - Can initiate chat with client - Up to 500 chats per month Max €90.00 Per Month It includes: - Can initiate chat with client - Unlimited chats - CRM integration Value for money 3.5 (2) 3.5 Based on 2 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Kommo](https://www.capterra.com/p/120048/Kommo/)[ 1CRM](https://www.capterra.com/p/131566/1CRM/)[ Zoho Flow](https://www.capterra.com/p/227460/Zoho-Flow/)[ Planfix](https://www.capterra.com/p/249508/Planfix/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent OP Oscar P. Director Hospitality ### "Corre en la dirección contraria" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 10, 2025 Mi experiencia con Wazzup ha sido un absoluto desastre. Contraté su servicio esperando una solución eficiente para la gestión de chats en mi empresa, pero lo que obtuve fue un caos total. Desde el principio, el sistema tenía un fallo grave: todos los empleados podían ver chats que no les correspondían, algo completamente inaceptable en cualquier herramienta profesional. Intenté comunicarme con su soporte técnico, pero lo único que recibí fueron respuestas repetitivas, excusas interminables y una serie de pruebas absurdas que, después de horas de pérdida de tiempo, no llevaron a ninguna solución. Me pidieron capturas, vídeos, ejemplos, más capturas, más ejemplos… y cuando pensaba que al fin iban a hacer algo, simplemente me pedían MÁS pruebas. Como si yo tuviera que hacer el trabajo de su equipo de desarrollo. Después de toda esta pesadilla, pedí la cancelación de mi cuenta y el borrado de mis datos. ¿Y qué recibí? Más rodeos. Más ‘espera a que lo revise el especialista’. Más excusas. Básicamente, una empresa que no solo vende un producto que no funciona como debería, sino que además te convierte en su tester involuntario y te hace perder el tiempo sin ofrecer soluciones reales. Si estás pensando en usar Wazzup, mi consejo es simple: corre en la dirección contraria. Ahórrate el tiempo, el dinero y la frustración. Hay alternativas mucho más serias y profesionales en el mercado. Pros Nada, ha sido un caos desde el primer momento, te marean diciéndote que te solucionarán los millones de problemas y nunca llega la solución. Cons Servicio bueno hasta que pagas. En ese momento empieza el caos. Switched from [Wati](https://www.capterra.com/p/204314/WATI/) Porque prometían ser mucho mejores y solucionar un montón de problemas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IC ilya C. Digital marketing manager Telecommunications ### "How OnlineSim Company uses the Wazzup service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2024 Pros Quick integration of the CRM system (Bitrix24) with all messengers. This allows to control all sales and communications in one app Cons we didn't find any disadvantages of the system Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.