Icon Systems

IconCMO Fund Accounting


4.5 / 5
43 reviews

Who Uses This Software?

Icon Systems offers multiple church management software packages that will meet the needs of any religious organization - from church plants to denominational offices.


Average Ratings

43 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
  • Pricing Details
    Monthly or annual subscription based on households
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Icon Systems
  • www.iconcmo.com
  • Founded 1992
  • United States

About IconCMO Fund Accounting

IconCMO Fund Accounting offers the necessary tools to help organizations of any size track, manage, and report on funds from multiple sources, across multiple periods. Modules include general ledger, fund management, accounts payable and receivable, bank system, and user access and security. Web-based benefits include freedom to access your organization's finances anytime, anywhere, multi-user access, better security for your financial information, and automatic backups performed daily.


IconCMO Fund Accounting Features

  • Accounts Payable
  • Accounts Receivable
  • Activity Tracking
  • Asset Management
  • Bank Reconciliation
  • Budgeting & Forecasting
  • Compliance Management
  • Donor Management
  • General Ledger
  • Partnership Accounting
  • Purchasing & Receiving

IconCMO Fund Accounting Reviews Recently Reviewed!


90 percent of the software is Great. 10 percent is a little clunky

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Budget are easy to put together and tracks budget expenses by fund or as an all fund list

Fund management is easy and can write a separate budget for each fund if needed

Easy to write checks

Works good with Accrual base accounting especially if using multiple charge cards and payables

Easy to run year end statement and prints needed information for IRS

Payroll prints and tracks employees. Prints information for W-2/3's, 1099, 941

Contributions entry easy easy to do even if it is a volunteer

Able to give different people access or block them from area needed or areas they should not be in.

Cons: Payroll is the most clunky part of the program. If you have a few employees this would be fine, but if you are a larger church if would be an issue. You can print all the information for statement but then have to manually fill in the forms for the W2/3's,1099, 941 etc.

Hard to view a contribution batch without reversing it.

Works for multi-site churches but have to set up accounts or Fund to separate. Not a big issue if you only have 2-3 sites but for larger sites I would look in to a more complex program

Overall: Overall ICON is a great program and will continue using it. The small issue are greatly made up by all the other benefits it has. I have used many accounting program and my experience is they all have some area that does not work perfect for what you are doing.

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Tim! We appreciate your feedback.

A little tip: if you'd like to view a contribution batch without reversing it, go to Contributions: Management: Cont-Giving Reports and run the Posting Journal Reprint report. It will default to the last journal number posted, but you can change it to a previous journal or even a range.

We do offer IconCMO + which is an extension of IconCMO designed specifically for denominational offices and multi-site churches. We'd be happy to give you a tour and see if it would be a good fit for your organization.

Overall I am able to easily operate the software and accomplish most everything that I need to do.

Feb 23, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like that it is very specific to fund/non-profit accounting for churches. I believe that its report capabilities are very helpful. And now that I am familiar with the operations of the software it seems fairly easy to get around. It is also not overloaded with features that I don't need or would ever want.

Cons: Some things could make it so much easier to use. When typing a date I shouldn't have to go all the way to 2/23/ before it fills in 2018. I would think that it doesn't need that second slash. When making a deposit it would be so much easier if the affected checking account would be at the top of the page (like it is on the check writing screen) instead of the bottom. This wouldn't be that big a deal if it wasn't for the fact that I can't change the checking account once it is written. I can't tell you the number of times I have accidentally left the default checking account on the screen and had to reenter it all over again. When entering the payment page for accounts receivable it would be nice if only the amount of the receivable appears, not every single item on the invoice - or at least give us the choice of whether or not we want every single item on the invoice to appear. These strike me as rather simple adjustments to make.

Vendor Response

by Icon Systems on February 26, 2018

Thank you for the review, Bob. We appreciate your feedback!

Today¿s date gets filled in by default. But when you are using a date other than the current one, it can sometimes be tedious to type the date in a MM/DD/YYYY format every single time so we made a shortcut to entering dates.

If the date is in the current month and year, you only need to type the date with no slashes e.g. 23 and when you tab to the next field the system will fill in 02/23/2018 for you.

If the date is in another month, you only need to enter the month and day with no slashes e.g. 0223 for February 23 and the system will fill in the rest.

iconCMO is AMAZING!!!

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love it's ease of use. From the membership module to the fund accounting, module to the contributions module, I've found this software to be EXCEPTIONAL!! It has truly helped our church to stay on top of it's budget, spending, and membership. It's accompanying manual is quite helpful in setting it up and maintaining various functions. But even if you're unsure of something, the customer service is AWESOME in answering any questions you may have. Not being an accountant myself, some of the fund accounting concepts were initially a learning curve, but the manual and customer support I received really helped and through the fund accounting our church has been better able to supervise and account for our dollars in a manner that meets accounting & IRS principles. Updates (both functional and visual) are continually being employed to make the user experience run even more smoothly.

I've found the following to be specifically beneficial:

-Membership maintenance & communication (i.e. text/emails for upcoming events or inclement weather service cancellations)

-Accurate maintenance of member contributions with ease of providing contribution statements

-Well though out fund accounting system, which helps us maintain our spending and consistent reporting via recognized accounting principles. It's many reports, that can be generated with the click of a button, also help to communicate with appropriate persons how funds are appropriated.

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Chandra. We appreciate your feedback and getting to work with you as a customer!

It's been a love-hate relationship.

Feb 22, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The reports are great. The ability to run reports in different ways is wonderful. The ease of entering AP is also good. Doing journal entries is very easy & very helpful with the +/- signs. Contributions are extremely user friendly as are the running of statements.

Cons: Not enough "help" screens so you can figure things out on without having to call in or email support. The payroll module sticks when you have employees that need to have more than one rate card as the system cannot add their different pays together for taxing purposes. If you do, then the W2's don't come out correctly. To deduct something from an employee's pay is next to impossible. When you call support for help they don't always seem to know the answer, depending on who you talk to.

Overall: Better reporting, better accounting practices.

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Joy. We appreciate your feedback!

Specific situations such as this are sometimes difficult because they go into a gray area beyond the scope of technical support. Our support team does the best they can to teach you how to use the system and answer questions; however, they are not CPAs. Although a tech may know the "right answer" to your question, they are legally not qualified to give accounting advice.

Good For Small Churches but Needs Some Things

Nov 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It works. It is fast. Is is almost never down. When I need help, I get it. A real person answers the phone, doesn't hassle me, and proceeds to help me. The system lets me do what I need to do. It is designed with churches in mind.

Cons: There are just a lot of areas where it could be easier to use, but they never seem to get addressed. It needs a good ad hoc report writer. There really just isn't one report that we can use for our monthly report. We have to run several reports and put them together. That is difficult and time-consuming. It needs the ability to download from banks and credit card companies.

Overall: We are not using the membership functions, just the accounting functions. We use Fellowship One for our membership. Perhaps if we were starting over, we would use Icon for membership, but Fellowship One is a really nice system for membership. However, Icon does all of our accounting, budgeting, reporting, check printing, AR and AP (both limited). We use PayChex for our payroll.

Great program for churches

Nov 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about ICON is that it is user friendly even for those that are not tech savy. Payroll in particular is great as it easily walks you through each step needed and you can see which steps are completed and which is next. Banking features are also very easy and self explanatory. If you ever do have a question you can most likely find the answer you need in their help section in the software and if not, you can email them and they are quick to respond.

Cons: Over all we are very satisfied, if I had one criticism it would be that sometimes it is not always easy to see how to fix a banking error, for instance if you cut a check but forgot to put which line item in your budget those funds should come from, it always takes me a while to figure out how to correct that. Easiest solution is to just not forget. lol

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Amanda. We appreciate your feedback!

Capterra loader

Pros and Cons for our congregation

Nov 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Fund Accounting programs provides us with an excellent way to keep track of all of our accounting needs for our congregation. There are a multitude of options available for our use. We are able to set up our accounting needs as we prefer. The help and teaching sections are helpful and very receptive to assiting when asked.

Cons: When setting up our system, it would have nice to have samples on how other congregations set up their system. Navigation and information flow can be hard until you are comfortable with the system and its capabilities. One of other major con is that direct deposit is no longer available for our employees, and inability to complete our w2s, 941s and 1099s.

Overall: The Fund Accounting system has allowed us to have a data base that is available, and allows us to process the majority of our financial needs through the use of one program only. We have been very satisfied with ICON.

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Sonia! We appreciate your feedback.

Unfortunately, Vanco discontinued their direct deposit services. We found that most banks offer this service for a pretty reasonable fee and weren't able to find another integration with competitive pricing.

Most of our customers file their tax forms online. If you'd like to save time, IconCMO integrates with ComplyRight for e-filing.

Focused on our needs

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use almost every feature of the program. The reason for this, in my opinion, is that Icon's software is specifically designed to be used in a church/parochial school setting. I like how quickly I can access reports and provide meaningful financial data to the various boards of the church and school.

Cons: Right now, the taxation of payroll is accomplished on a rate card by rate card basis. So if we have an employee that does several different jobs in several different departments, without making guesses to the the withholding view/setup screen we cannot accurately deduct the proper withholding for that employee.

Overall: I am very happy with the software itself. But what I appreciate above all else is the customer service.

Vendor Response

by Icon Systems on November 21, 2018

Thank you for the review, Bob! We appreciate your feedback.

Capterra loader

Essential Fund Accounting System

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IconCMO is a well-designed fund accounting system. The user interface is well laid out with a navigation menu on the left side. A wide variety of reports are available, most can be exported to Excel format when presentation customization is required. The optional Payroll module makes short work of paying staff members and gathering information for tax and other government report filing. Originally designed for churches, it can also be employed by other non-profit organizations.

Cons: People using IconCMO need more than just basic bookkeeping training with knowledge of the fundamental "Assets - Liabilities = Net Worth" accounting structure to be successful. Volunteer using IconCMO need both bookkeeping essentials but also a grasp on Funds Accounting or have a CPA or other accounting consultant help set up the system and be available for oversight.

This is not a criticism of the software itself.

Overall: IconCMO is employed successfully both at the church I attend as well as a non-profit environmental activism organization.

ICON Accounting/Payroll Functions

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use is important to us - this is a busy office and I like the fact that ICON does a lot of the 'busy work' for us.

Cons: No cons, really, except when setting up employees with wage/rate cards (i.e., multiple cards for one employee). We don't experience a large turnover with employees, but it can be difficult to set their wage and rate cards (because we don't do it often, I have a bigger probability of forgetting the process - but manuals and in-person help usually take care of the problem.

Overall: We are very satisfied with the Fund Accounting and Payroll functions - it saves us from using an outside accounting firm.

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Leslie! We appreciate your feedback.

there is a very steep learning curve. This means that other employees avoid using it-

Feb 23, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: that the information is in the cloud. and it is slightly easier to use than the last software we tried. that you coordinate with other vendors such as Vanco- that is sweet.

but why do you include constant contact and not mailchimp - that we use because it is free.

Cons: the steep learning curve and the illusion that you will respond to our comments.. [when we suggest something, you say you pass the suggestion on, but little ever changes. ]. Also, apparently there are features that if I knew what you were talking about --would be useful. what is a API key??

it would be nice if you realized that most churches operate on a shoe string -- rather than operate like a business and have money for add ons.

Overall: payroll module. by being in the cloud, more than one of us can update entries, or pay the bills

Vendor Response

by Icon Systems on February 26, 2018

Thank you for the review, Anne. We appreciate your feedback!

I¿m sorry you feel like we¿re not responding to your comments. The reality is we get hundreds of suggestions. When choosing new features to add from the list of ideas, we have to pick the ones which will bring most value to as many customers as possible. We're a small team with a long list of ideas.

If you happen to be the first person to mention a particular feature, we'll only consider adding it to IconCMO after we receive a number of similar requests. We post announcements and send out an email every couple of weeks to let our customers know what we¿ve been working on.

API stands for Application Programming Interface. In plain English, it¿s code that allows two software programs to communicate with each other. Our developers use it to make integrations. Customers use it for things like importing data and online directories.

Hope this helps. Have a fantastic day!

I find the software to be very good and the help desk to be friendly and knowledgeable

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a former accountant, I find this software to be inline with most accounting software. It is very comprehensive and also easy to use and make adjustments when necessary. I would recommend it to other church treasurers. There are a variety of reports to choose from. I also like the help explanation for each screen. If I have a question or want to discuss an entry, I generally call the help desk who are always very responsive and courteous.

Overall: This software replaced the churches use of Excel for reports associated with the budget, contributions, and members.

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Shirley. We appreciate your feedback!

Not exactly the easiest....

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is web based, meaning you can access anywhere.

Cons: For a larger church with many cash accounts, it is a bit difficult to use. For some reason, we haven't been able to use the check writing feature, so I record our checks in a journal entry and we do a reconciliation through a spreadsheet. I don't like the drop-downs either, I'd like to key in my account numbers when posting things.

Vendor Response

by Icon Systems on November 21, 2018

Thank you for the review, Jennifer! We appreciate your feedback.

Not sure why check writing isn't working for you. Please give our support team a call and we'll look into it.

ICON an excellent choice for church accounting

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does fund accounting correctly. For a church, where keeping track of restricted funds is almost a certainty, ICON is much easier to use than general purpose accounting packages.

I like that it's web-based; I can do most of my work from home (or hotel room, or wherever), and I don't have to worry about a computer at the church failing and losing data.

I like the linkage between the membership rolls, contribution recording and reporting, and the accounting system.

Cons: I wish more of the reports had numbers in the report "linked" to other reports so you can click on a number and see the detail behind the number.

I wish windows were resizable.

Overall: We are a church with the usual church requirements. ICON integrates accounting, contribution recording, and membership rolls. We've saved a lot of time by having an integrated solution.

The *support* from the ICON team is tremendous. They are responsive and helpful. That makes a tremendous difference especially for part time, volunteer people at the church using this product.

Vendor Response

by Icon Systems on November 21, 2018

Thank you for the review! We appreciate your feedback.

Its the only accounting system I've used, but it seems mostly OK

Feb 22, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Support is great. Uptime and performance are good. Works well for churches. Seems fairly complete.

Cons: None of the reports really give us the monthly report we need. Working with funds is confusing and limiting. Reconciling is way harder than it needs to be. Doesn't support account numbers. Some missing features like ACH for deposit type. No ability to designate some chart of accounts as non-posting accounts (structural only)

Overall: Does all of our accounting.

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Dale. We appreciate your feedback!

ICONCMO Review

Nov 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very solid with accounting, an in particular fund accounting, which is critical for churches

Excellent support, far superior to Quickbooks

multiple users, with granular security

Cons: would like to see document storage, such as invoices.

Also would like to see live bank feeds

Overall: church accounting

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Bob! We appreciate your feedback.

We do offer document storage now! You can upload documents such as invoices and even attach them to entries in the General Ledger. Please give us a call and we'll show you how.

Capterra loader

Excellent program and customer service!

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ease of correcting mistakes, confidence in customer service as they are very knowledgeable about product when you have questions. A great program and have only had positive results using the program. We have been using the program for six years. Couldn't be happier!

Overall: Easy access for record keeping and running reports. Highly recommend it. They work hard to improve product when they receive suggestions to make it even easier to use.

Vendor Response

by Icon Systems on February 27, 2018

Thank you for the review, Renee. We appreciate your feedback!

Why I use ICON

Nov 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am very comfortable with the set-up and if they do make any change to a program they are always available to assist

Cons: I am not a very "techi" person and some times I have a problem moving things around....... However, the ICON staff takes care of any question I have and they do it immediately

Overall: ICON Fund accounting is great for our church. I am able to provide any financial information that our council needs immediately....

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Chandra! We appreciate your feedback.

Small church Treasurer uses ICON with Ease

Nov 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very user friendly. The tabs are organized in a logical manner. I love the new, updated look. Customer service representatives are knowledgable and friendly and are always willing to listen patiently, understand my question, seek a resolution, or put in a suggestion for an upgrade if my obstacle cannot be overcome presently.

Cons: One area that is a source of frustration is the inability to change the Chart of Accounts in a given year without disturbing the current Chart of Accounts for all other years.

Overall: Overall, we are very pleased with ICON's functionality. I have recommended this software to a few other church treasurers and have offered to mentor them if needed. Thank you for creating such a package that meets the needs of smaller churches.

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the awesome review, Amy! We appreciate your feedback and the kind words.

We love the ease of use. The staff support. Fund Accounting works great for us!

Feb 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use with deposits. The drop downs for writing checks. Being to do multiple items at the same time. The biggest advantage is being able to use from any location!

Overall: Saves time. We are able to maintain membership and fund accounting with the same software. User friendly, cost efficient, usable from any computer.

With every obstacle we have had the people at ICON found a solution or added an item that fixed the issue.

Vendor Response

by Icon Systems on February 26, 2018

Thank you for the review, Chery. We appreciate your feedback!

overall, we wouldn't change

Nov 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Having financing and membership in one place is a huge plus. We researched other plans and most don't combine and both and the ones that do, are significantly more expensive.

Cons: Ease of use and a bit outdated platform.

Overall: The customer support is always amazing. I am pretty computer savvy and can navigate my way through most programs, but my co-workers struggle and don't find this very user friendly.

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Katrina! We appreciate your feedback.

IconCMO Fund Accounting

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Provides a logical, easy to use interface, basic error checking, proper non-profit fund accounting for novices. Churches and agencies with small volunteer staffs will appreciate the help available for accounting issues, online availability from home offices, regular backups and software updates.

Cons: Ad hoc report generation is much more difficult to use.

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Roger! We appreciate your feedback.

We operate with a Fund Accounting system, and use Payroll module for bi-weekly payroll.

Feb 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Payroll Module: Easy to navigate, provides relevant reporting for my use, allows for multiple rate cards to be used.

Cons: Payroll Module: does not allow for accumulated, unused PTO to be accounted for on pay stubs. Does not allow for showing PTO used without adjusting Rate Cards - I would like to be able to enter PTO used instead of showing salary applied.

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Jill. We appreciate your feedback!

Best customer service anywhere

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use most of the time. Just so much better than Quick Books.

Cons: Cannot delete, actually delete journal entries. Not crazy about the check register as it doesn't show memos.

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review. We appreciate your feedback!

P.S. In the Organization: Setup: Information window, you can set the Reversing Journal Type to "Delete Journal". We don't normally recommend using this setting since it doesn't leave an audit trail, but it is available.

I have been using for years and appreciate how responsive Icon is to questions and solutions.

Feb 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the integration between the contributions database and the Fund Accounting. I like the constant improvements the developers make.

Cons: The biggest challenge is to have every report you would like. However, Icon is always working too add reports when requested.

Overall: Makes my job and life much easier. It only takes a few minutes to look up almost any information.

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Steve. We appreciate your feedback!

Banking

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Writing checks is a breeze. Exporting data for cost analysis is also easy to work with.

Cons: No search option when looking for a check instead of scrolling through many transactions to finally get to the check you've been searching for.

Puzzled why $$ amounts show up on a Revenue and Expense report and yet these same $$ do not show up on a balance sheet.

Overall: Overall, the software is meeting our needs.

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Karla! We appreciate your feedback.

Quick tip: you can search by check number in the Checkbook Activity window.

Really helps me know how much money is available in all funds.

Feb 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Seems easy to use after learning it on my own with the help of your technical support. They were GREAT!

Cons: In order to Place Restricted Funds together would have to redo the complete Chart of Accounts. If a fund is restricted it only shows which funds are restricted on the "Balance Sheet".

Vendor Response

by Icon Systems on February 26, 2018

Thank you for the review, Carol. We appreciate your feedback!

Great value for a budget friendly CMS

Feb 22, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integration of contribution and accounting

Ease of use, easy learning curve

Ability to give user specific access

Cons: Lack of customized directory options

You have to have some accounting framework to use effectively

Overall: It is a great product for the price point. Haven't found anything comparable.

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review. We appreciate your feedback!

Great Church Accounting Software

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like having everything in one system. Our members visitors are located here. When one tithes it's easy to activate that part on the software. I like check and deposit system

I absolutely love the payroll part. It has made my volunteer position alot easier than it used to be.

Cons: I would like to have the fund accounts available on the contribution side. When people use cc or checks and put money into different fund accounts.

Overall: I love the fund availability option from the writing the check screen. I no longer have to check to research who has whathe funds. It's there with one click. I also love the budget creation.

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Angela! We appreciate your feedback.

You can certainly set up different funds or categories for people to contribute to on the contributions side. Check out the Contributions Setup Guide or give us a call and we'll walk you through the steps.

Support personnel always helpful and courteous.

Feb 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Having not used any fund accounting software before, found that this was very easy to learn and use.

Cons: With checks, difficult to find information on a certain check that has been written. Especially if they have set up in payables prior to be written.

Vendor Response

by Icon Systems on February 26, 2018

Thank you for the review, Gerald. We appreciate your feedback!

Functional, fairly comprehensive, customer service very helpful.

Feb 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The user friendly tips on accounting processes is very helpful for simple users like me with no accounting background. Customer Service is very friendly and helpful. There are many reports that meet most of our auditing and reporting requirements.

Cons: update requests seem slow coming, some of the steps seem cumbersome and it would be nice if there were links from one tab to other tabs. Also, when changing our chart of accounts from one year to the next, it would be helpful if it would freeze the chart of the current year if desired and only make changes to the new year that is being worked on.

Vendor Response

by Icon Systems on February 26, 2018

Thank you for the review, Amy. We appreciate your feedback!

My opinion could be a bit bias as I have not worked with other comparative software to compare to.

Feb 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Again I don't have a knowledge base to compare to but the more things that can be automated in payroll (like tax tables) the better.

Cons: I would like to have the capability to customize reports ie. choose the information, dates, etc. for reports. This is especially needed during budget time of the year.

When I started the treasurer position in 2010, we moved from QuickBooks to Icon and either I didn't know enough about fund accounting to understand the information in the "manual" - I had a hard applying everything to actual life entries. But once set up, everything goes pretty good.

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Cindy. We appreciate your feedback!

Organized, Simplified, and so many possibilities

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I so appreciate the ability to use the database for specific ministries and purposes. It has simplified how we store information and connect with our people.

Cons: Sometimes the program feels complicated and font and selection boxes are cluttered and small. I wish font was larger.

Overall: Icon has made gathering information so much easier, I would highly recommend it's continue us. It is the best option for my work, thank you!

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Kevin. We appreciate your feedback!

After our initial set up of Icon software, we think it is a great on-line fund accounting sysrem.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is user friendly. And it's accessible from any computer. System is user friendly too. Taxes owing is easy to use.

Cons: Payroll is a little difficult to initially set up. We can't automatically withhold taxes on a one time check

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Karen. We appreciate your feedback!

Many more steps to each function. Start up was difficult. Could not use all the features.

Feb 23, 2018
4/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The additional features. The interface with Constant Contact and Vanco. Some of the reports.

The ability to work at home.

Cons: It is cumbersome. Seem to be more steps than necessary. Need to go back and forth for information. Learning the program was difficult. Would have helped to have seen it working somewhere else . Support staff gave conflicting answers which became confusing.

Overall: We are still in process with the program. I am pleased to have learned but still have not reach a comfort level with the program

Vendor Response

by Icon Systems on February 26, 2018

Thank you for the review, Mary. We appreciate your feedback!

Capterra loader

Efficient and effective

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Accessibility and security very east to setup and maintain.

Cons: No issues, always pleased with the results.

Overall: Excellent customer service on any questions or issues.

Vendor Response

by Icon Systems on November 21, 2018

Thank you for the review, Roy! We appreciate your feedback.

User friendly, customer support has been AMAZING!

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have never used any other church software, but this is so user friendly that anyone could use it.

Cons: I would like the Payroll module to track vacation and sick time so we don't have to have a separate excel spreadsheet for payroll. Plus if we could offer direct deposit, it would really help our church staff members.

Overall: There are so many options for reports that we are easily able to provide our Council and all our ministry teams with comprehensive, accurate reports every month.

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Stacey. We appreciate your feedback and having you as a customer!

Great System - Easy to use & great Customer Service if you have a question or mess something up.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is Easy to use and the amount of information that you can have in this system is great. Overall very helpful for every aspect of running a church.

Cons: It would be nice if you had a toll free number - every time we do need to call we get charged for long distance.

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Heather. We appreciate your feedback!

Great software and support

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Several different modules available within the software allow for numerous options to complete accounting,payroll, and reporting tasks.

Cons: The initial setup was time consuming but can be expected with any startup of using new software.

Overall: We transitioned from hand-written, manual bookkeeping general ledgers to IconCMO Fund Accounting about 5 years ago and this has greatly reduced the amount of time needed to complete bookwork. Also, the information is stored electronically and easily accessible.

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Ross! We appreciate your feedback.

Have used this software since it was developed. Many reports useful to generate information.

Feb 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By setting up various funds, it is an easy way to keep things separated and be able to generate reports.

Overall: Makes my job easier with the various reports that can be generated. The fund accounting is very useful to keep things separate and be able to track easily. It took some time getting familiar with this type of accounting, but your staff is most helpful when a problem arises.

Vendor Response

by Icon Systems on February 26, 2018

Thank you for the review, Mary. We appreciate your feedback!

ICONCMO is great

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, ease of finding reports and other important information. I use for multiple churches and I can move back and forth without problems.

Cons: There is nothing about this software that I don't like.

Vendor Response

by Icon Systems on November 19, 2018

Thank you for the review, Teresa! We appreciate your feedback.

A reviewer who does not over-rate.

Nov 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It included all of the aspects of accounting that our church needed (needs) and came with a reasonable price tag and superb customer service.

Cons: easing non-bookkeepers into understanding fund accounting.

Overall: Very good experiences. The people of the church gain a deeper perspective of the financial situation

it is good

Feb 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It saves us a lot of steps in data entry because it allows posting to several parts of the program at once and it is integrated with our membership sytem

Cons: That it does not give you the tax form info in the format of the tax forms. ie: Form 941 and W-2

It would be very helpful to not have to figure it out on my own.

Overall: ease of use and integration with membership system

Vendor Response

by Icon Systems on February 23, 2018

Thank you for the review, Barbara. We appreciate your feedback!