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Icon Systems offers multiple church management software packages that will meet the needs of any religious organization - from church plants to denominational offices.

Product Details

IconCMO Fund Accounting offers the necessary tools to help organizations of any size track, manage, and report on funds from multiple sources, across multiple periods. Modules include general ledger, fund management, accounts payable and receivable, bank system, and user access and security. Web-based benefits include freedom to access your organization's finances anytime, anywhere, multi-user access, better security for your financial information, and automatic backups performed daily.

Contact Details

Icon Systems

http://www.iconcmo.com

Founded in 1992

Located in United States

Starting Price

  • $35.00/month
  • Monthly or annual subscription based on households

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours

IconCMO Fund Accounting Features

Accounts Payable
Accounts Receivable
Activity Tracking
Asset Management
Bank Reconciliation
Budgeting & Forecasting
Compliance Management
Donor Management
General Ledger
Partnership Accounting
Purchasing & Receiving

IconCMO Fund Accounting Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
5/5

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Showing 50 of 78 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Chemine M.
secretary/bookkeeper
Religious Institutions, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 31, 2019

“IconCMO is a fabulous product!”

OverallInitially, I was using IconCMO just for contributions/record keeping, etc. I used Quickbooks for all of our bookkeeping. I was having to enter everything twice each week and keep track of what I had entered where. I was frustrated with Quickbooks non-profit, not because it is a bad product, but because it is not set up for fund accounting, which is how our church operates. Being familiar with IconCMO, it was not especially difficult to get the Fund Accounting side set up... there are a LOT of training videos that were VERY helpful, and when I contacted customer support, they were able to help me on the spot! It took a bit of time to get everything set up the way I wanted it, but that would be the case with any new accounting software. Once I had everything in place, all of my bookkeeping and record keeping became MUCH easier.
ProsI love the ease of use and the excellent customer support I have received. There is so much I can do with this product and, as it is geared toward churches, it is completely applicable to my needs without having to substitute this over here and figure out that over there (as I was having to do with another accounting program I was using). I love that the contribution side of things connects seamlessly with the accounting side which cuts my workload in half. Payroll is a breeze and paying bills is a breeze!
ConsThe only thing that I had a bit of confusion with (in the beginning) was filing and paying payroll taxes. My previously used software did all that for me. Once I got the hang of it, though, and found the reports I needed, it has become just as easy to do as payroll itself.

Vendor Response

By Icon Systems on June 5, 2019
Thank you for the kind words, Chemine! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
May 31, 2019
Tim W.
Business Administrator Pastor
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 2, 2018

“90 percent of the software is Great. 10 percent is a little clunky”

OverallOverall ICON is a great program and will continue using it. The small issue are greatly made up by all the other benefits it has. I have used many accounting program and my experience is they all have some area that does not work perfect for what you are doing.
ProsBudget are easy to put together and tracks budget expenses by fund or as an all fund list Fund management is easy and can write a separate budget for each fund if needed Easy to write checks Works good with Accrual base accounting especially if using multiple charge cards and payables Easy to run year end statement and prints needed information for IRS Payroll prints and tracks employees. Prints information for W-2/3's, 1099, 941 Contributions entry easy easy to do even if it is a volunteer Able to give different people access or block them from area needed or areas they should not be in.
ConsPayroll is the most clunky part of the program. If you have a few employees this would be fine, but if you are a larger church if would be an issue. You can print all the information for statement but then have to manually fill in the forms for the W2/3's,1099, 941 etc. Hard to view a contribution batch without reversing it. Works for multi-site churches but have to set up accounts or Fund to separate. Not a big issue if you only have 2-3 sites but for larger sites I would look in to a more complex program

Vendor Response

By Icon Systems on November 19, 2018
Thank you for the review, Tim! We appreciate your feedback. A little tip: if you'd like to view a contribution batch without reversing it, go to Contributions: Management: Cont-Giving Reports and run the Posting Journal Reprint report. It will default to the last journal number posted, but you can change it to a previous journal or even a range. We do offer IconCMO + which is an extension of IconCMO designed specifically for denominational offices and multi-site churches. We'd be happy to give you a tour and see if it would be a good fit for your organization.
Reviewer Source 
Source: Capterra
November 2, 2018
Bob Z.
Business Manager / Accountant
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
February 23, 2018

“Overall I am able to easily operate the software and accomplish most everything that I need to do.”

ProsI like that it is very specific to fund/non-profit accounting for churches. I believe that its report capabilities are very helpful. And now that I am familiar with the operations of the software it seems fairly easy to get around. It is also not overloaded with features that I don't need or would ever want.
ConsSome things could make it so much easier to use. When typing a date I shouldn't have to go all the way to 2/23/ before it fills in 2018. I would think that it doesn't need that second slash. When making a deposit it would be so much easier if the affected checking account would be at the top of the page (like it is on the check writing screen) instead of the bottom. This wouldn't be that big a deal if it wasn't for the fact that I can't change the checking account once it is written. I can't tell you the number of times I have accidentally left the default checking account on the screen and had to reenter it all over again. When entering the payment page for accounts receivable it would be nice if only the amount of the receivable appears, not every single item on the invoice - or at least give us the choice of whether or not we want every single item on the invoice to appear. These strike me as rather simple adjustments to make.

Vendor Response

By Icon Systems on February 26, 2018
Thank you for the review, Bob. We appreciate your feedback! Today¿s date gets filled in by default. But when you are using a date other than the current one, it can sometimes be tedious to type the date in a MM/DD/YYYY format every single time so we made a shortcut to entering dates. If the date is in the current month and year, you only need to type the date with no slashes e.g. 23 and when you tab to the next field the system will fill in 02/23/2018 for you. If the date is in another month, you only need to enter the month and day with no slashes e.g. 0223 for February 23 and the system will fill in the rest.
Reviewer Source 
Source: Capterra
February 23, 2018
Chandra W.
Pastor's wife
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
February 22, 2018

“iconCMO is AMAZING!!!”

ProsI love it's ease of use. From the membership module to the fund accounting, module to the contributions module, I've found this software to be EXCEPTIONAL!! It has truly helped our church to stay on top of it's budget, spending, and membership. It's accompanying manual is quite helpful in setting it up and maintaining various functions. But even if you're unsure of something, the customer service is AWESOME in answering any questions you may have. Not being an accountant myself, some of the fund accounting concepts were initially a learning curve, but the manual and customer support I received really helped and through the fund accounting our church has been better able to supervise and account for our dollars in a manner that meets accounting & IRS principles. Updates (both functional and visual) are continually being employed to make the user experience run even more smoothly. I've found the following to be specifically beneficial: -Membership maintenance & communication (i.e. text/emails for upcoming events or inclement weather service cancellations) -Accurate maintenance of member contributions with ease of providing contribution statements -Well though out fund accounting system, which helps us maintain our spending and consistent reporting via recognized accounting principles. It's many reports, that can be generated with the click of a button, also help to communicate with appropriate persons how funds are appropriated.

Vendor Response

By Icon Systems on February 23, 2018
Thank you for the review, Chandra. We appreciate your feedback and getting to work with you as a customer!
Reviewer Source 
Source: Capterra
February 22, 2018
Robert M.
Treasurer
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2019

“The accounting software for churches without question”

OverallBest experience I've had with an accounting system, or any other software, primarily because of the exceptional support team. Plus, it's included in the IconCMO package, with no add on fees (except for Payroll) for the data storage, updates, or support. What a pleasure to have a church accounting software system that actually does what congregations need to maintain the integrity of their funds. It's really an aid to the church's stewardship of the resources members entrust to them.
ProsThat it is created for use by churches and other non-profits and conforms to FASB standards. The paper trail is impressive as are safeguards. Still, it is flexible enough for use in large congregations with complex accounting needs and for small congregations with simpler finances. The support is exceptional. It is unparalleled these days to call a help line and have an actual, knowledgeable human being answer. Emailed questions receive prompt responses. Customers are encouraged to submit suggestions. A few work-arounds were needed, but nothing major. Love the accounting links to Contributions.
ConsAccounting reports don't allow enough customization. One of the very few places where QuickBooks wins the comparison is the ease of customizing reports, plus the ability to hover over a number, click it, and get a transaction history for that entry. Some of restrictions on moving money across funds, which likely result from FASB standards, are frustrating, but it is possible to do what is needed to transfer funds into the proper accounts across funds for legitimate reasons.

Vendor Response

By Icon Systems on May 31, 2019
Thank you for the kind words, Robert! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
May 23, 2019
Judy N.
Office Manager
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Review of IconCMO Fund Accounting Software”

OverallMy overall experience with IconCMO has been very positive. I can't say enough about the support staff. They have always been very helpful. They always listened to my problem and helped me figure out a solution. Sometimes that took a while because we have some things are a little unique, but I never got off the phone feeling like I wasn't heard and almost always had a solution. The program more than adequately provides for our software needs. I would highly recommend this program and have done so.
ProsI was new to fund accounting when we started using IconCMO, so there was a learning curve for me. I made every mistake in the book and the support team was right there to walk me through every issue. Their support is superb. I have since come to appreciate all that the program can do. I especially like that the program is in the "cloud" because I can work from home if necessary.
ConsWe use a lot of funds and I wish there was a detailed general ledger report that would print the transactions by fund, then by account. Currently, I have to print a report for each fund we have, so that's over 20 separate reports and it's timeconsuming.

Vendor Response

By Icon Systems on June 3, 2019
Thank you for the kind words, Judy! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
May 23, 2019
Joy P.
Director of Finance
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
February 22, 2018

“It's been a love-hate relationship. ”

OverallBetter reporting, better accounting practices.
ProsThe reports are great. The ability to run reports in different ways is wonderful. The ease of entering AP is also good. Doing journal entries is very easy & very helpful with the +/- signs. Contributions are extremely user friendly as are the running of statements.
ConsNot enough "help" screens so you can figure things out on without having to call in or email support. The payroll module sticks when you have employees that need to have more than one rate card as the system cannot add their different pays together for taxing purposes. If you do, then the W2's don't come out correctly. To deduct something from an employee's pay is next to impossible. When you call support for help they don't always seem to know the answer, depending on who you talk to.

Vendor Response

By Icon Systems on February 23, 2018
Thank you for the review, Joy. We appreciate your feedback! Specific situations such as this are sometimes difficult because they go into a gray area beyond the scope of technical support. Our support team does the best they can to teach you how to use the system and answer questions; however, they are not CPAs. Although a tech may know the "right answer" to your question, they are legally not qualified to give accounting advice.
Reviewer Source 
Source: Capterra
February 22, 2018
Dale L.
Treasurer
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 6, 2018

“Good For Small Churches but Needs Some Things”

OverallWe are not using the membership functions, just the accounting functions. We use Fellowship One for our membership. Perhaps if we were starting over, we would use Icon for membership, but Fellowship One is a really nice system for membership. However, Icon does all of our accounting, budgeting, reporting, check printing, AR and AP (both limited). We use PayChex for our payroll.
ProsIt works. It is fast. Is is almost never down. When I need help, I get it. A real person answers the phone, doesn't hassle me, and proceeds to help me. The system lets me do what I need to do. It is designed with churches in mind.
ConsThere are just a lot of areas where it could be easier to use, but they never seem to get addressed. It needs a good ad hoc report writer. There really just isn't one report that we can use for our monthly report. We have to run several reports and put them together. That is difficult and time-consuming. It needs the ability to download from banks and credit card companies.

Vendor Response

By Icon Systems on February 13, 2019
Thank you for the review, Dale! We appreciate your feedback.
Reviewer Source 
Source: Capterra
November 6, 2018
Leslie R.
Administrative Assistant/Payroll Clerk
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2019

“ICON Accounting/Payroll Functions”

OverallAfter some skepticism (it took awhile to customize and learn the features) I am completely sold on this accounting system. It really does make my job much easier, and we are happy with the product.
ProsMakes it easy for me to set up employees, pay taxes online, create forms for W-2s, and the ease of use in making payroll batches. I like the extra fail-safe features when printing checks, like using 2 or 3 windows to make sure that I am printing all correctly. The customer support is great, too.
ConsIt was a bit cumbersome to learn (the instruction book is huge), but we've been using it for five years now and have mastered it quite sufficiently - but here's always a way to find an answer - whether you use the online forum, watch videos for end-of-year closing, research answers in the instruction book, or call for support.

Vendor Response

By Icon Systems on May 30, 2019
Thank you for the kind words, Leslie! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
May 23, 2019
Amanda W.
Church Treasurer/Office Administrator
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 1, 2018

“Great program for churches”

ProsWhat I like most about ICON is that it is user friendly even for those that are not tech savy. Payroll in particular is great as it easily walks you through each step needed and you can see which steps are completed and which is next. Banking features are also very easy and self explanatory. If you ever do have a question you can most likely find the answer you need in their help section in the software and if not, you can email them and they are quick to respond.
ConsOver all we are very satisfied, if I had one criticism it would be that sometimes it is not always easy to see how to fix a banking error, for instance if you cut a check but forgot to put which line item in your budget those funds should come from, it always takes me a while to figure out how to correct that. Easiest solution is to just not forget. lol

Vendor Response

By Icon Systems on November 19, 2018
Thank you for the review, Amanda. We appreciate your feedback!
Reviewer Source 
Source: Capterra
November 1, 2018
Avatar Image
Sonia W.
financial secretary
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 2, 2018

“Pros and Cons for our congregation”

OverallThe Fund Accounting system has allowed us to have a data base that is available, and allows us to process the majority of our financial needs through the use of one program only. We have been very satisfied with ICON.
ProsThe Fund Accounting programs provides us with an excellent way to keep track of all of our accounting needs for our congregation. There are a multitude of options available for our use. We are able to set up our accounting needs as we prefer. The help and teaching sections are helpful and very receptive to assiting when asked.
ConsWhen setting up our system, it would have nice to have samples on how other congregations set up their system. Navigation and information flow can be hard until you are comfortable with the system and its capabilities. One of other major con is that direct deposit is no longer available for our employees, and inability to complete our w2s, 941s and 1099s.

Vendor Response

By Icon Systems on November 19, 2018
Thank you for the review, Sonia! We appreciate your feedback. Unfortunately, Vanco discontinued their direct deposit services. We found that most banks offer this service for a pretty reasonable fee and weren't able to find another integration with competitive pricing. Most of our customers file their tax forms online. If you'd like to save time, IconCMO integrates with ComplyRight for e-filing.
Reviewer Source 
Source: Capterra
November 2, 2018
Kristin S.
Administrative Assistant
Religious Institutions, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Love ICON Accounting”

OverallAs a church we have been able to clean up our books tremendously using ICON. The fund based accounting software is what we needed to help keep track of the various funds and accounts the church has.
ProsI love how easy this program is to use! I do not have an accounting background and have been able to set up the accounting program for our church with no issues. Customer support was always there to help me when I did or do have issues. I love that about ICON!
ConsSometimes I have a difficult time figuring out which report is best for my needs.

Vendor Response

By Icon Systems on May 29, 2019
Thank you for the kind words, Kristin! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
May 24, 2019
Bob Z.
Business Manager / Accountant
Religious Institutions, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 6, 2018

“Focused on our needs”

OverallI am very happy with the software itself. But what I appreciate above all else is the customer service.
ProsWe use almost every feature of the program. The reason for this, in my opinion, is that Icon's software is specifically designed to be used in a church/parochial school setting. I like how quickly I can access reports and provide meaningful financial data to the various boards of the church and school.
ConsRight now, the taxation of payroll is accomplished on a rate card by rate card basis. So if we have an employee that does several different jobs in several different departments, without making guesses to the the withholding view/setup screen we cannot accurately deduct the proper withholding for that employee.

Vendor Response

By Icon Systems on November 21, 2018
Thank you for the review, Bob! We appreciate your feedback.
Reviewer Source 
Source: Capterra
November 6, 2018
Avatar Image
Charles N.
Treasurer
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 8, 2018

“Essential Fund Accounting System”

OverallIconCMO is employed successfully both at the church I attend as well as a non-profit environmental activism organization.
ProsIconCMO is a well-designed fund accounting system. The user interface is well laid out with a navigation menu on the left side. A wide variety of reports are available, most can be exported to Excel format when presentation customization is required. The optional Payroll module makes short work of paying staff members and gathering information for tax and other government report filing. Originally designed for churches, it can also be employed by other non-profit organizations.
ConsPeople using IconCMO need more than just basic bookkeeping training with knowledge of the fundamental "Assets - Liabilities = Net Worth" accounting structure to be successful. Volunteer using IconCMO need both bookkeeping essentials but also a grasp on Funds Accounting or have a CPA or other accounting consultant help set up the system and be available for oversight. This is not a criticism of the software itself.

Vendor Response

By Icon Systems on February 13, 2019
Thank you for the kind words, Chuck! We appreciate your feedback.
Reviewer Source 
Source: Capterra
November 8, 2018
Karen H.
Finance Officer
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 27, 2019

“Fund Acct user”

OverallBenefit of using Icon fund accounting is retrieval of financial data and different means to display the data
ProsEntering income and expenses is simple. Check writing and credit card entry are as well. Vendor lists and activity are easy to track. Vanco import of contribution is helpful
ConsMerging households could be easier. Finding out how to process certain transaction or correction could be explained better in the manual.

Vendor Response

By Icon Systems on May 29, 2019
Thank you for the kind words, Karen! We appreciate your feedback and are so grateful to have you as a customer. I'm sorry to hear you had trouble with the manual! We are currently updating a large chunk of our documentation. Please reply back and let me know which areas specifically you'd like to see improved.
Reviewer Source 
Source: Capterra
May 27, 2019
Leslie R.
Administrative Assistant
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 1, 2018

“ICON Accounting/Payroll Functions”

OverallWe are very satisfied with the Fund Accounting and Payroll functions - it saves us from using an outside accounting firm.
ProsThe ease of use is important to us - this is a busy office and I like the fact that ICON does a lot of the 'busy work' for us.
ConsNo cons, really, except when setting up employees with wage/rate cards (i.e., multiple cards for one employee). We don't experience a large turnover with employees, but it can be difficult to set their wage and rate cards (because we don't do it often, I have a bigger probability of forgetting the process - but manuals and in-person help usually take care of the problem.

Vendor Response

By Icon Systems on November 19, 2018
Thank you for the review, Leslie! We appreciate your feedback.
Reviewer Source 
Source: Capterra
November 1, 2018
ANNE W.
administrator
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
5/5
Features
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
February 23, 2018

“there is a very steep learning curve. This means that other employees avoid using it-”

Overallpayroll module. by being in the cloud, more than one of us can update entries, or pay the bills
Prosthat the information is in the cloud. and it is slightly easier to use than the last software we tried. that you coordinate with other vendors such as Vanco- that is sweet. but why do you include constant contact and not mailchimp - that we use because it is free.
Consthe steep learning curve and the illusion that you will respond to our comments.. [when we suggest something, you say you pass the suggestion on, but little ever changes. ]. Also, apparently there are features that if I knew what you were talking about --would be useful. what is a API key?? it would be nice if you realized that most churches operate on a shoe string -- rather than operate like a business and have money for add ons.

Vendor Response

By Icon Systems on February 26, 2018
Thank you for the review, Anne. We appreciate your feedback! I¿m sorry you feel like we¿re not responding to your comments. The reality is we get hundreds of suggestions. When choosing new features to add from the list of ideas, we have to pick the ones which will bring most value to as many customers as possible. We're a small team with a long list of ideas. If you happen to be the first person to mention a particular feature, we'll only consider adding it to IconCMO after we receive a number of similar requests. We post announcements and send out an email every couple of weeks to let our customers know what we¿ve been working on. API stands for Application Programming Interface. In plain English, it¿s code that allows two software programs to communicate with each other. Our developers use it to make integrations. Customers use it for things like importing data and online directories. Hope this helps. Have a fantastic day!
Reviewer Source 
Source: Capterra
February 23, 2018
Susan W.
Treasurer
Non-Profit Organization Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Accounting Review”

OverallI enjoy the various reports that I can create such as profit and loss and revenue and expense summary.
ProsI like that it is cloud based and can provide me with a variety of reports. I primarily use the banking feature.
ConsIt could be more user friendly and allow for changes to be made easier. It could also allow for repeat transactions in the checking account to be automatically put in each month.

Vendor Response

By Icon Systems on May 31, 2019
Thank you for the kind words, Susan! We appreciate your feedback and are so grateful to have you as a customer. You can create recurring journal entries or copy previous checks you've written to make those recurring monthly transactions a little easier. Please reach out, I'd be happy to help set that up.
Reviewer Source 
Source: Capterra
May 23, 2019
SHIRLEY R.
Treasurer - volunteer
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 22, 2018

“I find the software to be very good and the help desk to be friendly and knowledgeable”

OverallThis software replaced the churches use of Excel for reports associated with the budget, contributions, and members.
ProsAs a former accountant, I find this software to be inline with most accounting software. It is very comprehensive and also easy to use and make adjustments when necessary. I would recommend it to other church treasurers. There are a variety of reports to choose from. I also like the help explanation for each screen. If I have a question or want to discuss an entry, I generally call the help desk who are always very responsive and courteous.

Vendor Response

By Icon Systems on February 23, 2018
Thank you for the review, Shirley. We appreciate your feedback!
Reviewer Source 
Source: Capterra
February 22, 2018
Clicia F.
Secretary
Religious Institutions, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 31, 2019

“Icon Fund Accounting”

ProsI like that the accounting software is integrated with the church management software.
ConsThe tutorials are out dated, so getting set up took a little longer than I anticipated.

Vendor Response

By Icon Systems on June 5, 2019
Thank you for the review, Clicia! We appreciate your feedback and are so grateful to have you as a customer. I'm sorry to hear you had issues with the tutorials! We've made a lot of updates to the system lately and we can't keep up with the training videos! We do have several live training webinars coming up. Check your email for invitations to register. If you can't attend live, I'll be sending out recordings.
Reviewer Source 
Source: Capterra
May 31, 2019
Jennifer J.
Office Manager
Religious Institutions, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 6, 2018

“Not exactly the easiest....”

ProsIt is web based, meaning you can access anywhere.
ConsFor a larger church with many cash accounts, it is a bit difficult to use. For some reason, we haven't been able to use the check writing feature, so I record our checks in a journal entry and we do a reconciliation through a spreadsheet. I don't like the drop-downs either, I'd like to key in my account numbers when posting things.

Vendor Response

By Icon Systems on November 21, 2018
Thank you for the review, Jennifer! We appreciate your feedback. Not sure why check writing isn't working for you. Please give our support team a call and we'll look into it.
Reviewer Source 
Source: Capterra
November 6, 2018
Verified Reviewer
Religious Institutions, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 6, 2018

“ICON an excellent choice for church accounting”

OverallWe are a church with the usual church requirements. ICON integrates accounting, contribution recording, and membership rolls. We've saved a lot of time by having an integrated solution. The *support* from the ICON team is tremendous. They are responsive and helpful. That makes a tremendous difference especially for part time, volunteer people at the church using this product.
ProsIt does fund accounting correctly. For a church, where keeping track of restricted funds is almost a certainty, ICON is much easier to use than general purpose accounting packages. I like that it's web-based; I can do most of my work from home (or hotel room, or wherever), and I don't have to worry about a computer at the church failing and losing data. I like the linkage between the membership rolls, contribution recording and reporting, and the accounting system.
ConsI wish more of the reports had numbers in the report "linked" to other reports so you can click on a number and see the detail behind the number. I wish windows were resizable.

Vendor Response

By Icon Systems on November 21, 2018
Thank you for the review! We appreciate your feedback.
Reviewer Source 
Source: Capterra
November 6, 2018
Dale L.
Treasurer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 22, 2018

“Its the only accounting system I've used, but it seems mostly OK”

OverallDoes all of our accounting.
ProsSupport is great. Uptime and performance are good. Works well for churches. Seems fairly complete.
ConsNone of the reports really give us the monthly report we need. Working with funds is confusing and limiting. Reconciling is way harder than it needs to be. Doesn't support account numbers. Some missing features like ACH for deposit type. No ability to designate some chart of accounts as non-posting accounts (structural only)

Vendor Response

By Icon Systems on February 23, 2018
Thank you for the review, Dale. We appreciate your feedback!
Reviewer Source 
Source: Capterra
February 22, 2018
David W.
Elder
Religious Institutions, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 30, 2019

“Review of IconCMO Fund Accounting”

ProsWhen i first starting using this program 4 years ago i had never seen it before and the person in our church had become ill and could not train me to use it. So basically walking in blind, i was able to use the program because of its ease and functionality. Any place i got stuck a quick call to Icon support solved the problem.
ConsHave no suggestions to improve software

Vendor Response

By Icon Systems on June 5, 2019
Thank you for the kind words, David! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
May 30, 2019
Mary W.
Executive Assistant
Religious Institutions, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Wonderful Product”

ProsI absolutely love Icon's customer service. When you call them, a real person answers immediately and they walk you through step by step directions on how to solve your problem. They are knowledgeable and friendly.
ConsThe main thing I do not like with Icon is how it doesn't integrate with major church management softwares. I feel like it's a little behind times when it comes to that.

Vendor Response

By Icon Systems on June 3, 2019
Thank you for the kind words, Mary! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
May 23, 2019
Bob A.
Treasurer
Non-Profit Organization Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 3, 2018

“ICONCMO Review”

Overallchurch accounting
Prosvery solid with accounting, an in particular fund accounting, which is critical for churches Excellent support, far superior to Quickbooks multiple users, with granular security
Conswould like to see document storage, such as invoices. Also would like to see live bank feeds

Vendor Response

By Icon Systems on November 19, 2018
Thank you for the review, Bob! We appreciate your feedback. We do offer document storage now! You can upload documents such as invoices and even attach them to entries in the General Ledger. Please give us a call and we'll show you how.
Reviewer Source 
Source: Capterra
November 3, 2018
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Renee K.
Office Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 26, 2018

“Excellent program and customer service! ”

OverallEasy access for record keeping and running reports. Highly recommend it. They work hard to improve product when they receive suggestions to make it even easier to use.
ProsEase of use, ease of correcting mistakes, confidence in customer service as they are very knowledgeable about product when you have questions. A great program and have only had positive results using the program. We have been using the program for six years. Couldn't be happier!

Vendor Response

By Icon Systems on February 27, 2018
Thank you for the review, Renee. We appreciate your feedback!
Reviewer Source 
Source: Capterra
February 26, 2018
Lisa D.
Office Administrator
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 22, 2019

“Great product!”

ProsI like this software because it is easy to use and is updated regularly. The customer service is wonderful if I have any questions.
ConsThe thing I like the least about this software is trying to create a new account and connecting it to the fund accounting. It seems like I always forget a step. (I do not use this very often, so it is easy to forget)

Vendor Response

By Icon Systems on July 23, 2019
Thank you for the kind words, Lisa! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
July 22, 2019
Rylie H.
Professional Bookkeeper
Financial Services, Self-employed
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Overall good service for churches”

OverallI enjoy that Icon is a church specific software that has great customer service. I would like to see them get more features including the ability to attach receipts or documentation to the transactions. I would also like to be able to edit transactions after they are posted without having to void the transaction and then recreate it. It has caused issues for when I write checks and have to go back and make a small change.
ProsI like that Icon is set up specifically for church accounting. Often times regular bookkeeping software does not have the capabilities to track the type of detail needed for nonprofit/churches. I have also been impressed with their customer service. I don't have to wait on hold forever just to not get my question fully answered. I have always been pleased with their assistance.
ConsI wish that Icon had a bank feed capability. I do bookkeeping for multiple clients, and the bank feed would be helpful to not have to enter everything manually. I try to automate my services as much as possible to increase efficiency and have time for work that produces more value for the client than data entry.

Vendor Response

By Icon Systems on May 30, 2019
Thank you for the review, Rylie! We appreciate your feedback and are so grateful to have you as a customer. We have had several requests to import bank information into the system. I don't have an estimated timeline on this just yet, but it is on our radar! It is possible to attach receipts or documents to any transaction in the general ledger. You can also make adjustments to entries such as changing the date, fund or account assignment, or memo. Please reach out to me at (218) 236-1899 and I'll be happy to show you how.
Reviewer Source 
Source: Capterra
May 23, 2019
Amy B.
Church Treasurer
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 1, 2018

“Small church Treasurer uses ICON with Ease”

OverallOverall, we are very pleased with ICON's functionality. I have recommended this software to a few other church treasurers and have offered to mentor them if needed. Thank you for creating such a package that meets the needs of smaller churches.
ProsThis software is very user friendly. The tabs are organized in a logical manner. I love the new, updated look. Customer service representatives are knowledgable and friendly and are always willing to listen patiently, understand my question, seek a resolution, or put in a suggestion for an upgrade if my obstacle cannot be overcome presently.
ConsOne area that is a source of frustration is the inability to change the Chart of Accounts in a given year without disturbing the current Chart of Accounts for all other years.

Vendor Response

By Icon Systems on November 19, 2018
Thank you for the awesome review, Amy! We appreciate your feedback and the kind words.
Reviewer Source 
Source: Capterra
November 1, 2018
Chandra M.
Financial Mgr
Religious Institutions, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 1, 2018

“Why I use ICON”

OverallICON Fund accounting is great for our church. I am able to provide any financial information that our council needs immediately....
ProsI am very comfortable with the set-up and if they do make any change to a program they are always available to assist
ConsI am not a very "techi" person and some times I have a problem moving things around....... However, the ICON staff takes care of any question I have and they do it immediately

Vendor Response

By Icon Systems on November 19, 2018
Thank you for the review, Chandra! We appreciate your feedback.
Reviewer Source 
Source: Capterra
November 1, 2018
Terri V.
Assistant to Pastor/Financial Director
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 1, 2019

“Icon review ”

Overall I really like the software and it's functionality. It has all the church needs for accounting purposes. Anytime I have called and talked with Icon has been a very helpful and great experience
ProsOur Church has been using Icon for about 5 years now but I just started in my roll of financial director for 8 months. This software has been very easy and user friendly to learn. I have had to use this with almost no training and i have been able to navigate with ease. I haven been able to use some of the resources on the site to answer questions
ConsI am still learning so I can't say I have a least part yet. I do this part time, so digging into the whole program has not happened yet.

Vendor Response

By Icon Systems on June 5, 2019
Thank you for the kind words, Terri! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
June 1, 2019
Frank D.
Treasurer
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2019

“ICON Saves time”

OverallICOM makes reporting simple. The Balance sheet and budget comparisons are only two clicks away. And since everything is linked, there can be no errors because something was omitted. Month end reporting becomes a five minute task.
ProsThe software links all the financials for the church. You make entries and immediately you can see the results on the key financials - budget comparison, balance sheet, and fund activity. The data entry is easy and intuitive. I will never go back to using speadsheets.
ConsOne nit-pick - I wish the system would remember the report parameters I last used so I so not need to enter each time.

Vendor Response

By Icon Systems on May 30, 2019
Thank you for the kind words, Frank! We appreciate your feedback and are so grateful to have you as a customer. Stay tuned! We are working on a new tool that will help you remember favorite reports and save your settings.
Reviewer Source 
Source: Capterra
May 23, 2019
Roger C.
Treasurer
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 1, 2018

“IconCMO Fund Accounting”

ProsProvides a logical, easy to use interface, basic error checking, proper non-profit fund accounting for novices. Churches and agencies with small volunteer staffs will appreciate the help available for accounting issues, online availability from home offices, regular backups and software updates.
ConsAd hoc report generation is much more difficult to use.

Vendor Response

By Icon Systems on November 19, 2018
Thank you for the review, Roger! We appreciate your feedback.
Reviewer Source 
Source: Capterra
November 1, 2018
Katrina J.
Director of Operations
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 1, 2018

“overall, we wouldn't change”

OverallThe customer support is always amazing. I am pretty computer savvy and can navigate my way through most programs, but my co-workers struggle and don't find this very user friendly.
ProsHaving financing and membership in one place is a huge plus. We researched other plans and most don't combine and both and the ones that do, are significantly more expensive.
ConsEase of use and a bit outdated platform.

Vendor Response

By Icon Systems on November 19, 2018
Thank you for the review, Katrina! We appreciate your feedback.
Reviewer Source 
Source: Capterra
November 1, 2018
Chery C.
Church Administrator
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 23, 2018

“We love the ease of use. The staff support. Fund Accounting works great for us!”

OverallSaves time. We are able to maintain membership and fund accounting with the same software. User friendly, cost efficient, usable from any computer. With every obstacle we have had the people at ICON found a solution or added an item that fixed the issue.
ProsThe ease of use with deposits. The drop downs for writing checks. Being to do multiple items at the same time. The biggest advantage is being able to use from any location!

Vendor Response

By Icon Systems on February 26, 2018
Thank you for the review, Chery. We appreciate your feedback!
Reviewer Source 
Source: Capterra
February 23, 2018
Steve C.
Administrator
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 22, 2018

“I have been using for years and appreciate how responsive Icon is to questions and solutions. ”

OverallMakes my job and life much easier. It only takes a few minutes to look up almost any information.
ProsI love the integration between the contributions database and the Fund Accounting. I like the constant improvements the developers make.
ConsThe biggest challenge is to have every report you would like. However, Icon is always working too add reports when requested.

Vendor Response

By Icon Systems on February 23, 2018
Thank you for the review, Steve. We appreciate your feedback!
Reviewer Source 
Source: Capterra
February 22, 2018
Jill P.
Bookkeeper
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
February 22, 2018

“We operate with a Fund Accounting system, and use Payroll module for bi-weekly payroll.”

ProsPayroll Module: Easy to navigate, provides relevant reporting for my use, allows for multiple rate cards to be used.
ConsPayroll Module: does not allow for accumulated, unused PTO to be accounted for on pay stubs. Does not allow for showing PTO used without adjusting Rate Cards - I would like to be able to enter PTO used instead of showing salary applied.

Vendor Response

By Icon Systems on February 23, 2018
Thank you for the review, Jill. We appreciate your feedback!
Reviewer Source 
Source: Capterra
February 22, 2018
Verified Reviewer
Religious Institutions, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 22, 2018

“Best customer service anywhere”

ProsIt's easy to use most of the time. Just so much better than Quick Books.
ConsCannot delete, actually delete journal entries. Not crazy about the check register as it doesn't show memos.

Vendor Response

By Icon Systems on February 23, 2018
Thank you for the review. We appreciate your feedback! P.S. In the Organization: Setup: Information window, you can set the Reversing Journal Type to "Delete Journal". We don't normally recommend using this setting since it doesn't leave an audit trail, but it is available.
Reviewer Source 
Source: Capterra
February 22, 2018
Cathy W.
Finance Chair
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 30, 2019

“Finance Chair ”

OverallIt is wonderful to be able to print out multiple monthly reports for the board members or committee chairs.
ProsIt is easy once you get past the learning curve. There are a lot of report choices. The "search for help/answers" feature is excellent: I can almost always solve my problems with this quick feature.
ConsIt is a bear if you make a mistake. It takes a while to get comfortable with the program, which makes it tough to encourage new or multiple users. But, it is a great program once you learn it. There are way more valuable features than we need for our small church, so I imaging that it would be extremely useful for a larger organization.

Vendor Response

By Icon Systems on June 5, 2019
Thank you for the kind words, Cathy! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
May 30, 2019
Karla V.
Office Administrator
Religious Institutions, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
November 5, 2018

“Banking”

OverallOverall, the software is meeting our needs.
ProsWriting checks is a breeze. Exporting data for cost analysis is also easy to work with.
ConsNo search option when looking for a check instead of scrolling through many transactions to finally get to the check you've been searching for. Puzzled why $$ amounts show up on a Revenue and Expense report and yet these same $$ do not show up on a balance sheet.

Vendor Response

By Icon Systems on November 19, 2018
Thank you for the review, Karla! We appreciate your feedback. Quick tip: you can search by check number in the Checkbook Activity window.
Reviewer Source 
Source: Capterra
November 5, 2018
Patti D.
Treasurer
Religious Institutions, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 24, 2019

“IconCMO Accounting Module Review”

OverallAble to implement fund accounting and create financial reports for the entire organization or individual funds as needed. Able to easily access contribution records so the detail there can be mirrored in total on the Accounting Module. Not yet automatically posting, but may do so one day.
ProsEasy to use, very affordable, handles fund accounting.
ConsNo ability to organize accounts so that they appear logically on GL reports, especially the statement of activities. Account numbers would help, or a report writer feature. Canned reports (some of them) are laid out with lots of wasted space between subtotals, etc. I think there would be a benefit to having a user group set up to review canned reports and suggest improvements. I also find the bank reconciliation feature to be mystifying so I do them manually...old school! Lastly, the cash receipt (deposit) screen doesn't work really smoothly. When I have a receipt with more than one line, I hope to see certain pieces of data auto fill for each line after the first one. Particularly the reference box in the upper right corner. A minor thing but creates more key strokes for the user.

Vendor Response

By Icon Systems on June 20, 2019
Thank you for the review, Patti! We appreciate your feedback. I'm sorry to hear you're having so much trouble with the reporting. The chart of accounts is organized by account type (assets, liabilities, revenues, expenses), then alphabetically, then you can have sub-accounts up to two levels deep. You're certainly welcome to create account numbers if you prefer that over sorting the account names alphabetically. The checkbook reconciliation is basically a digital version of an old school bank rec. Please give me a call at (218) 236-1899 and I'd be happy to help you out with those things. Please don't hesitate to reach out with any suggestions, recommendations, or issues you run into down the road. IconCMO is evolving every day and much of our product development is based on feedback from users like you. Have an awesome day!
Reviewer Source 
Source: Capterra
May 24, 2019
CAROL R.
Treasurer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
February 23, 2018

“Really helps me know how much money is available in all funds.”

ProsSeems easy to use after learning it on my own with the help of your technical support. They were GREAT!
ConsIn order to Place Restricted Funds together would have to redo the complete Chart of Accounts. If a fund is restricted it only shows which funds are restricted on the "Balance Sheet".

Vendor Response

By Icon Systems on February 26, 2018
Thank you for the review, Carol. We appreciate your feedback!
Reviewer Source 
Source: Capterra
February 23, 2018
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 22, 2018

“Great value for a budget friendly CMS”

OverallIt is a great product for the price point. Haven't found anything comparable.
ProsIntegration of contribution and accounting Ease of use, easy learning curve Ability to give user specific access
ConsLack of customized directory options You have to have some accounting framework to use effectively

Vendor Response

By Icon Systems on February 23, 2018
Thank you for the review. We appreciate your feedback!
Reviewer Source 
Source: Capterra
February 22, 2018
Lawrence M.
Treasurer
Non-Profit Organization Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 24, 2019

“church softwareR”

OverallVery good
ProsThe software is easy to use. It is comprehensive. Budgets are easy to establish and change. Reports cover all my needs. The system does not let you post if not in balance. Easy to establish accounts. Expense line items can be used across all funds. Can tie an expense account to a specific vendor such as garbage to garbage provider.
ConsJournal entries can be cumbersome. Have to identify savings account as checking account to get it to report fund balance by checking account report. I have money in savings from a multitude of funds.

Vendor Response

By Icon Systems on May 29, 2019
Thank you for the kind words, Lawrence! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
May 24, 2019
Beth B.
Admin
Non-Profit Organization Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Fits all needs”

ProsIcon has allowed our church to keep all of our finances in a synced location that is accessible to multiple users. From taxes to weekly giving to payroll, Icon allows us to keep our accounts up to date and easy to access. I love that we can pull up any payroll, bank deposit, fund transfer, etc,. at any time.
ConsMy biggest issue with Icon is the lack on confirmation notifications after posting. Whether it is an account transfer or a credit card payment distribution, it would be nice to see a notification that the work has been completed.

Vendor Response

By Icon Systems on May 29, 2019
Thank you for the kind words, Beth! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
May 24, 2019
Angela U.
Treasure
Civic & Social Organization, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 1, 2018

“Great Church Accounting Software”

OverallI love the fund availability option from the writing the check screen. I no longer have to check to research who has whathe funds. It's there with one click. I also love the budget creation.
ProsI like having everything in one system. Our members visitors are located here. When one tithes it's easy to activate that part on the software. I like check and deposit system I absolutely love the payroll part. It has made my volunteer position alot easier than it used to be.
ConsI would like to have the fund accounts available on the contribution side. When people use cc or checks and put money into different fund accounts.

Vendor Response

By Icon Systems on November 19, 2018
Thank you for the review, Angela! We appreciate your feedback. You can certainly set up different funds or categories for people to contribute to on the contributions side. Check out the Contributions Setup Guide or give us a call and we'll walk you through the steps.
Reviewer Source 
Source: Capterra
November 1, 2018
Amy B.
Church Treasurer
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
February 24, 2018

“Functional, fairly comprehensive, customer service very helpful.”

ProsThe user friendly tips on accounting processes is very helpful for simple users like me with no accounting background. Customer Service is very friendly and helpful. There are many reports that meet most of our auditing and reporting requirements.
Consupdate requests seem slow coming, some of the steps seem cumbersome and it would be nice if there were links from one tab to other tabs. Also, when changing our chart of accounts from one year to the next, it would be helpful if it would freeze the chart of the current year if desired and only make changes to the new year that is being worked on.

Vendor Response

By Icon Systems on February 26, 2018
Thank you for the review, Amy. We appreciate your feedback!
Reviewer Source 
Source: Capterra
February 24, 2018
Gerald O.
Finance Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 23, 2018

“Support personnel always helpful and courteous.”

ProsHaving not used any fund accounting software before, found that this was very easy to learn and use.
ConsWith checks, difficult to find information on a certain check that has been written. Especially if they have set up in payables prior to be written.

Vendor Response

By Icon Systems on February 26, 2018
Thank you for the review, Gerald. We appreciate your feedback!
Reviewer Source 
Source: Capterra
February 23, 2018
Regina M.
Bookkeeper
Religious Institutions, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 30, 2019

“My experience with ICON CMO”

OverallMy overall experience is good.
ProsI like this product most for its ability to document members and families.
ConsThe accounting features are very frigid and data is not easily shared with other systems.

Vendor Response

By Icon Systems on June 5, 2019
Thank you for the review, Regina! We appreciate your feedback and are so grateful to have you as a customer.
Reviewer Source 
Source: Capterra
May 30, 2019