Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Support
    24/7 (Live Rep)

Vendor Details

  • Augusoft
  • www.augusoft.net

About Lumens

Cloud-based enrollment management system designed for the unique needs of the continuing education industry.


Spotlight-media-placeholder

Lumens Features

  • Application Management
  • Assessment Management
  • Candidate Management
  • Colleges / Universities
  • Evaluation Management
  • Fee Management
  • Financial Aid Management
  • Forms Management
  • K-12
  • Recruiting Management
  • Scoring
  • Self Service Portal

Lumens Reviews Recently Reviewed!


Capterra-loader

A Powerful Class Registration System with Personal Customer Support

Aug 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Lumens has many great features that I have found to be extremely good for our school:

1. It has design flexibility so you can make it look the way you want and the way your students will respond best to.

2. It has powerful, flexible reporting features that allow you to dig into your data in many different ways.

3. The team at Augusoft Lumens are very supportive. If you have a question or a problem, they'll get right back to you. They also have excellent training options to support you as you start up and as you train employees.

4. The team at Augusoft is always updating Lumens in response to customer needs. We've been using the software a year, and we've seen some great improvements, like new merchandise features and a customer support chat feature.

5. My students have a good experience exploring and registering for class. Also, gift certificates and electronic vouchers are very effectively handled with this system so that students can use them easily on their own when registering online.

6. There are many flexible ways of handling refunds, transfers and payments that take into consideration almost any situation you can encounter.

7. For an additional cost, you can get an integrated email marketing feature to market to your students based on their past interests. The email marketing program was a little difficult for us to learn to use, but the support is great, and we've begun to use it effectively to market to past students.

Cons: 1. The search experience for classes is good, but can feel somewhat limited. We've been able to make some adjustments to handle how our students search for classes (for instance, by day, by level of experience), but it's not inherent to the system's search feature.

2. We have memberships, and the software does have a membership component which has gotten better over the year we've been using it, but is still a bit limited in what it can do.

Overall: I highly recommend Augusoft Lumens. When we searched for registration options, we did an extensive comparison among the systems that are out there. I believe this is the best system for the money. And the folks at Augusoft are supportive and continuously improving the product. It feels like we have a partner who's working with us to make sure we achieve the best results for our school.

Lumens

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Lumens is easy for our customers to use. We appreciate how they are able to register online without assistance from us. We especially love the reports we can run from Lumens; they help us make the best decisions on future offerings, as well as provide us with all the data we need to analyze. We download the reports and customize them to meet out needs. We recently moved most of the information from our Wordpress website to the Lumens site. The Lumens software was able to handle what we wanted to accomplish. This change enable us to keep our customers as close as possible to the registration page where we convert them. The programmer was able to customize the site for us and we are thrilled with the result. Lumens is a great software and we highly recommend it!

Cons: Any issues we have are resolved pretty quickly.

Overall: The customer support for Lumens is outstanding! Great people providing great service! The Lumens team listens to their customers' wish lists, assess the applicability and, provide upgrades that improve our productivity and ultimately our profitability.

Making the Software Yours

Aug 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: One of the most vital aspects of Lumens, is the ability to make the site yours. The variety of templates with the look will give you a one of a kind site. The ability to add different functions will have you set to provide the ideal programs for your students, teachers and the community.

Cons: There is one function that I have put in as a "wishlist". Otherwise the system works well.

Overall: Having the ability to provide classes, online registration and reporting all in one system is wonderful.

The Customer service is outstanding. Staff is able to help on a dime and if for some reason, they can't, they will tell you immediately and find the answer. I have seldom found a customer service group that is so inviting and helping.

Love Lumens

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software has allowed us to provide students an opportunity to register online anytime of the day or night and has taken a lot of responsibilities off our staff which frees them up to do other duties.

Cons: Although the software allows for customization there is always room for improvements. One area we'd like to be able to track better is our grants and state-funded programs.

Overall: It was very hard for us to extract data out of our past systems. Lumens has allowed us to customize reports to pull data that shows current financial information, specific programming data, and has allowed us to strategically plan better

Por/con

Aug 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Lumes is a great database. It captures all necessary student activity.

Cons: Class room scheduling is sometimes very hard. Lumens does not allow a class in different class rooms. Sometimes we have classes that teach this way and it is an extra effort to schedule it.

Overall: Overall I'm satisfied with Lumens. There is always room to improvement but I think the team does a great job and customer service is outstanding.

New User

Aug 02, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that our customers can enroll themselves online and find information about classes, including instructor bios, etc. I also like that we can clone classes so we do not have to re-invent the wheel.

Cons: We are a very unique system, and there are some aspects of the interface, reporting, and data collection that are not ideal for our set up.

Overall: We have been very pleased with Lumens and although we are still working through customization for our system, it has been a tremendous asset to our organization.

Lumens Review

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use by customers/community members.

Cons: Operating limitations such as being restricted to sending out only 100 emails per day. We had an issue with a large summer program and contacting customers was complicated by the Lumens email limit.

Lumens User Review

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cloning classes saves valuable time and decreases errors

Cons: no complaints about software - our department has not had the time to explore all options available to us

Overall: Great customer support

Amazing system

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, ability to gather data.

Not sure why it won't let me continue with the survey.

Cons: Wish that we had a little more control over creation of items.

Overall: I just started with the system in January and have been pleased with it so far. The support staff is absolutely outstanding an a model for any support service model.