eviivo

eviivo suite


4 / 5
18 reviews

Who Uses This Software?

We work with over 12,000 properties ranging from stately castles and haunted hill-top hotels to snug Shepherds huts and beachfront B&Bs. Each one is as individual and unique as the people who run them


Average Ratings

18 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • eviivo
  • www.eviivo.com
  • Founded 2005
  • United Kingdom

About eviivo suite

Our simple-to-use software suite makes it simple for hosts and hoteliers to take bookings, advertise and update rates on all major OTAs and take PCI-compliant payments. eviivo suite enables independent accommodation owners to increase online bookings through 100s of different websites, then manage them all in one place - giving you more time to look after yourself or your guests. We work with over 12,000 fabulous, independent properties across Europe - from stately castles to beachfront B&Bs.


eviivo suite Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Activities Booking
  • Booking Notes
  • Car Booking
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

eviivo suite Reviews Recently Reviewed!


Eviivo has been Very Harmful to our Business since Going Live

Feb 06, 2019
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.

Cons: Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable.

Up to date real time bookings

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to operate and keep all my bookings in one place never had a double booking with eviivo. Eviivo was my first point of contact back in 2012 and I have used the suite to both manage my bookings as well as my website

Cons: Only niggle is not being able to simply move a close out - have to delete it then re close out. Sadly its a shame that there is an ongoing monthly charge even if no bookings have come through but this has been evened out with no charges on direct online bookings

Overall: One stop shop

Eviivo makes my life easier... very intuitive software.. eviivo is a joy to work with

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Diary is quick easy way to manage multiple OTAs

Startup help with training and website development was great

Online help chat very helpful and quick

Reports to see how business is doing are very useful

Promos very easy to setup and pushed out instantly

Cons: The monthly invoice from eviivo is a little difficult to read and reconcile

Having to login every few minutes... would like option to stay logged in or for a longer period of timeu

Capterra loader

Not just a software. Eviivo is a great team , ready to help,just what my small Guest House needs.

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.

Cons: I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.

Generally good and easy to work with, generally happy

Jun 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Good overview (dairy), easy to make bookings, easy access to guest registrations, last software releases really improved

Cons: Some things are are hard to find (like changing minimum/maximum stays), searching quite a while for things you don't need every day, some overviews are confusing (like since Airbnb is involved, I have a base rate and and Airbnb rate); the App definitely needs improvement, not using it anymore

Capterra loader

Eviivo allows us to enjoy the benefits of a large group while being a small establishment.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

The real time management of the planning and this whatever the origin of the reservation. The presence on many sites without having to intervene. A management tool of our tariffs easy to use

Cons:

I do not use the billing tool because we had one before joining Eviivo. Everything suits me on the site of Eviivo and it is difficult to say what suits me the least.

Does everything I need in a booking system.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like being able to make promo codes for marketing purposes, I like being able to use my MOTO System for taking payments.

Cons: Adding rates takes a bit of time to get your head around and set up. I don't like the booking showing up as an alert after you have received and taken payment from another card ok.

Overall: Able to see all booking from all channels. Ease of payment.

EVIIVO is fast, efficient and user friendly. Customer support is excellent. Highly recommended.

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Reliable and quick. Good visual (we can see all our rooms on one screen for an overall view). Any problems, customer support is easy to contact either by phone or via the virtual helpdesk which really does work and is quick! Advisors always contact you again to ensure you are happy which we appreciate.

Cons: We are not very technical, but have found anything we are not sure about, there is always someone on hand to assist you. So really there are no cons.

Without this software we would still be in the last century

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software links me to every booking site that advertise on our behalf. This gives us a far wider audience than we could reach without it.

Cons: Currently the only downside to this product is the live chat which can take a little too long as the staff are dealing with more than one person.

Overall: Reaching a global audience

Mostly good - complexity of rate calendars not explained well

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Real time and online availability view. Ability to add notes. Payment status clear and payment processing on time and accurate.

Cons: Too much functionality for a small business - eviivo lite????? No replies to some email questions gets frustrating. Training of staff on the chat line could be improved also.

generally easy to use, can be a bit cumbersome trying to fine tune things but good customer support.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: New changes to diary make it very easy to navigate. Ability to see all bookings in one diary is the best.

Cons: Downtime - if the system is down (as it was earlier this month for almost 24 hours) then there is no way to see checkouts / checkins / how much is owing.

Overall: Easy to use diary, guest database, channel manager.

Capterra loader

End Product Looks Good But Getting there will cost you a fortune in lost revenue

Feb 16, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The actual end product. It looks like it will he good once it is actually working.

Cons: The process of going live with them meant my website was directed to their booking engine, which was not active for 5 days. That was 5 days of lost bookings. I am now two weeks in, and as a result of their inability to prompt connect with Expedia I find myself in a situation where my previous Expedia connection has been disconnect by Eviivo on preparation for the connection to them...but they have not connect to them...which means nobody can book my establishment through Expedia. Please read the full overall experience. So disappointed.

Overall: I went "live" on a Friday and for the next five days my website pointed to a booking engine that basically had their version of "come back soon" on it...so for five days nobody could book online.

Prior to going with Eviivo I had also been independently connected to Expedia but their channel Manager is supposed to correctly connect to the Eviivo Booking engine so I don't have to update things in two places. Sounds good but is now almost two weeks later and I have not only NOT been connected to Expedia yet (they keep telling me it takes time) but I have been disconnected from my independent Expedia connection. Expedia tells me the disconnection is because they are waiting for Eviivo to connect to me but Eviivo is not connecting. In the meantime nobody can book my B&B through Expedia which is a major source of income. Customer Support is no help. They just tell you they can see its being worked on and then thank me for my patience. I AM NO LONGER PATIENT! I am only a 3 bedroom Bed and Breakfast and I am already out what I estimate to be about $3,000 in lost revenue. I can only imagine what happens with larger establishments.

As I say, however, I think once it is all done the end product will be good...but getting to the end product will cost you a fortune...something Eviivo either doesn't seem to understand or ca

Overall the software works well for my business

Jun 29, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to pre authorise payment, alter cancellation periods, and no double bookings from OTA's.

Cons: when using contact "us form" I have had no reply I asked question if my entries into the Eviivo award had been received but have not had a reply.

Easy to use

Dec 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good selection of booking channels, including Airbnb. Useful reports and statistics to track how you're doing.

Cons: Slightly complicated pricing system which makes it difficult to adjust.

Overall: Easy to use, and help is generally to hand when needed.

Capterra loader

Easy to use flexible and meets our needs

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Can be used anywhere. Keeps us compliant. Has more scope than we use at the moment. Gets regular updates to functions.

Cons: Need to sort disaster recovery solutions a bit slicker. Can go dormant whilst using it from time to time.

make working with eviivo very simple

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to understand and to normally a non user very simple to use. If there is a problem Eviivo always there to assist day or night. i have been very impressed with the effectiveness of the whole system.

Cons: It would of great assistance if we could highlight on the daily diary , bank holidays, public holidays, christmas and new year ho

Overall: ease of use

I love Eviivo changed my life!!

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can do quick extractable data in spreadsheets and integration with all booking sites. They answer queries urgently regular updates

Cons: support out of hours not great.

Overall: ALL MENTIONED IN REVIEW

Capterra loader

Customer support is non-existent

Feb 04, 2019
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Interface seems nice. Most of the setup has been straightforward

Cons: Some typical US English and US lodging terms need to be added. It appears that some features that were standard with our previous software will require an additional module with an additional charge from eviivo (customized email templates, integration with payment processing).

Overall: We were required to move away from Rezovation when eviio acquired them. The migration has been very frustrating. Almost impossible to get someone to speak with to ask questions. To be fair to them I'm sure they have lots and lots of calls with others in my situation, but it seems like they greatly underestimated the resources they would need to have to migrate all of the customers.

I certainly hope that the software is stable once launched because getting someone to help is very challenging.