# Page 3 | eviivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is eviivo the right Reservations solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/66294/eviivo-suite/reviews --- eviivo 4 (393) [View alternatives](https://www.capterra.com/p/66294/eviivo-suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 3 - Reviews of eviivo ## Showing most helpful reviews Showing 51-75 of 393 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TJ Tiggy J. Owner Hospitality Used the software for: 2+ years ### "My Eviivo review" June 10, 2021 4.0 I was asked, a few years ago, to do a filmed review for Eviivo. No problems until I was asked about support given to us by Eviivo! I indicated that they should miss that question! I really didn’t want to give such a negative reply, the only one I could give at the time! If I was to repeat the performance I would now be able to praise the support with live chat when you need it and the list of most asked questions answered etc. Well done Eviivo for listening! Pros The Eviivo diary and booking procedure are very easy to use and have improved with additional options especially making group bookings. I can see at a glance what rooms I have available and bookings I have. Cons The area I find harder to use is setting up special offers, discounts etc. I have done it but often have to get help from chat room or phone. This tends to put me off setting these up. Review Source MB Martha B. MGM, Owner Hospitality Used the software for: 1-2 years ### "So Glad We Stayed!!! " February 20, 2020 5.0 We are another small property who was left without software when Expedia got rid off RezOvations. Saying that the transition was complete chaos and a nightmare with be a huge understatement. Eviivo was severely overwhelmed by having to migrate thousands of customers in such a short time without properly trained staff in the USA and with a platform foreign to our needs. Prior to the switch I already had lost confidence that Eviivo could offer us a smooth transition. Acting as quickly as I could, I tried to find other platforms and soon after realized how terrible this market is. After probably hundreds of hours researching, I quickly signed a contract with one of the main software companies in the USA. The day before we were supposed to switch over to them, I realized that this company didn't seem much better than Eviivo, so I pulled the plug and cancelled hours prior to the changeover. After a couple of months of headaches and disappointments, we are SO glad that we stayed with Eviivo. The booking engine is probably the best out there (besides one other that's obscenely expensive!) with larger pictures. Eviivo's interface with Google Hotels, Airbnb and the other major OTAs is pretty impressive and simple to use. The interface with the credit card payments, rate management, reporting and diary are pretty impressive. I cannot stress enough how wonderful their customer service is. The "chat" function is even available on Saturdays. We are very, very happy we stayed!!! Pros Amazing booking engine with larger pictures. Great interface with all the major platforms. Amazing reporting. Cons It was a very difficult start. Training was non-existing other than some videos old and outdated with horrible audio. Reason for choosing eviivo Interface with Google Hotels and AirBnB in addition to a better booking engine and affordability. Review Source CH Camille H. Gérante Hospitality Used the software for: 6-12 months ### "Ravis de notre souscription à Eviivo" March 23, 2023 5.0 Nous sommes entièrement satisfaits pour le moment de notre expérience Eviivo.Mention spéciale encore un fois pour \[caché sensible contenu\], notre accompagnant Eviivo lors de la mise en place de nos annonces. Il à su nous épauler, répondre rapidement à nos interrogations et nous donner de précieux conseils utiles lorsque l'on se lance dans un tel projet ! Pros Super accompagnement de la part de Xavier qui nous à suivi et accompagnés de manière très pro pour notre mise en place, il à vraiment fait preuve de disponibilité et fût d'un excellent soutien lors du démarrage.Fonctionnement sur Eviivo hyper intuitifTutos vidéo très pertinents pour suppléer l'accompagnement de qualité que nous avons eu avec \[caché sensible contenu\] Rapidité de prise en mains du logicielLa prestation et le service rendu correspond en tous points à ce que nous attentions en souscrivant chez EviivoEviivo permet d'automatiser au maximum les interactions avec les clients depuis leur réservation, jusqu'à même après leur départ Quelle facilité de pouvoir synchroniser la mise en ligne des annonces, la diffusion des prix et les différents plannings disponibles sur les OTA via un seul logiciel !! Cons Nous attendons avec grande impatience la fonctionnalité qui permettre de synchroniser la messagerie de lien avec nos clients, j'ai assisté il y à peu à un live proposé par Eviivo, avec des intervenants et il semblerait que prochainement les interactions avec les clients pourront toutes arriver via une même messagerie sur Eviivo ce qui simplifiera encore grandement les échanges. Review Source AD Ann-Marie D. Owner Hospitality Used the software for: 6-12 months ### "Great Software for our 5 guest room B&B" October 27, 2020 5.0 From the day we got our first phone call about the possibility of using Eviivo Suite through the set up process with it and the day we "went live" with the online calendar after importing from an Excel program all the past and future reservations from our previous channel manager, we had a very good experience. The Customer Service and Sales People were very anxious to help us transition to Eviivo and to make it as stressless, seamless and smallest use of time they could. I recommend Eviivo to any size business because the Customer Service and Sales Departments know how to tailor this product to the needs of the business. We were "up and running" within a few days with few minor glitches ... mostly because I am not a high tech person and needed to learn a few things to work out the details of what I needed to do from our laptop to contribute to the set up. Customer Service goes out of their way to be sure their customer is confident and knowledgeable about how to use the Eviivo Suite and the entire array of selections offered. They surely helped us. This switch to Eviivo has been an invaluable time saver and more economical for us as well. Thank you so much Eviivo!!!! Ann-Marie Dixon, Owner, High Hill Inn B&B, Vermont (16 years in business). Pros I liked the ease of use of this software. All the answers to the guest bookings are at our "fingertips" with a click or two on the computer. Ease of finding the guest on the calendar, ease of running their deposit, ease of running their check-in and balance due, ease of identifying their booking agency, ease of finding their phone number. Also easy to enter manually a reservation we take over the phone or by email. Cons There wasn't anything I didn't like about this software! Reason for choosing eviivo Not applicable Review Source VB Valerie B. Responsable Hospitality Used the software for: 2+ years ### "Une catastrophe, servi le client absent qui ne rappelle jamais" December 5, 2019 1.0 Je cherche à partir en ayant le moins de perte d’exploitation... Pros Le logiciel est bien mais c’est bien la seule chose. Même l’application n’est pas pratique quand on a plusieurs établissements Cons Une catastrophe !!! Je ne vais pas m’étendre sur les tarifs flous, cachés, qui augmentent et des factures illisibles. S’il n’y avait que ça encore on accepterait. Non, cela fait 9 mois que j’envoie des tableaux détaillés avec copie écrans des erreurs monstrueuses sur la remontée d’information sur tous les sites de réservations : photos qui n’appartiennent pas à notre établissement, on fait le petit dej (alors que non), on propose une piscine (non sûrement pas), aucun Equipement... la liste est longue. Erreur à répétition, on peut expliquer, montrer, envoyer des mails, s’énerver, rester calme.. rien ne se passe. Il y a eu de graves erreurs sur le paramétrage des règlements, j’ai du rappeler des clients qui étaient partis pour avoir le règlement. Perte d’exploitation importante, ils refusent de l’entendre... Car une chose est sure. Ce n’est jamais de la faute d’eviivo. C’est vous qui ne comprenait pas bien ce qu’ils vous expliquent. Je vous dirai bien allez ailleurs mais malheureusement pour nous nous cherchons encore le Channel manager qui fera juste son travail. Mais je vais m’y atteler. Sinon optez pour des calmants ! Reason for choosing eviivo La plateforme semblait la plus complète. Elle m’avait été proposait par un site de réservation et semblait serieuse. Review Source AN Amy N. Owner, Marketing Manager Hospitality Used the software for: I used a free trial ### "Not a good experience " July 7, 2023 3.0 Bad. Just not acceptable. As a business owner who used to manage websites, social media, and online marketing for clients, communication was unacceptable. I got my website up and working in less than 24 hours with another provider. It looked how I wanted and had capabilities that I was working with Eviivo to get for almost a month. While we started strong , lack of communication when your website isn't working, the SSL is broken, does not work when you need to have your website live to take bookings and make money. I feel like I wasted a month of my time that I could have been making money. Pros Their system is very thorough in gathering information. A lot of detail and in depth planning, but takes a lot of time. Their integration seemed good but I didn't complete and bookings that way. Cons Customer service and onboarding was awful. Getting help, whether a small question or pushing a button to activate something was like pulling teeth. They had folks on chat support but they always said I needed to talk to my onboarding agent who didn't reply to emails or answer my questions. I got very simple, template like replies, like "just click here and here." Instead of helping me set up website capabilities on the back end (HTML) or scheduling a meeting. As a client, I should never have to wait more than 24 hours for a reply when onboarding. If you're busy, just reply and set up a call. If you're on vacation, have an away message. Review Source cK chr K. Dipl Ing Hospitality Used the software for: 6-12 months ### "Ein sehr schlechtes Programm!" June 10, 2020 1.0 Von 2018 bis Sommer 2019 habe ich versucht mit EVIIO zu arbeiten. Der Testmonat wurde überschritten mit Schulungen, so dass ich für 1 Jahr das Programm an der Backe hatte. Mein Fazit: EVIÍVO ist unübersichtlich, umständlich und grottenschlecht in der Bedienung! Nach vielen Diskussionen bin ich zu einem anderen Programm gewechselt, und zwar nach der rechtzeitigen Kündigung, bereits ca. 4 Monate vor Ablauf des Vertrages. EVIIVO hatte darüber keinerlei Kenntnis und berechnete stumpf - ohne die Kündigung zu bestätigen - weitere Monate nach Ablauf der Frist. Nach meinem Hinweis, dass ich fristgerecht gekündigt hatte, wurde das Programm sofort und vollständig abgeschaltet, auch für das vorhergegangene Jahr. Ich hätte keine Chance gehabt, auf Gästeliste, Kundenkartei, erstellte Rechnungen etc. zurück greifen, die ich allerdings mit Hilfe des neuen Anbieters rechtzeitig gesichert hatte. Durch die rechtzeitige Kündigung, die ich allerdings intensiv und nachhaltig einfordern musste, konnte ich EVIIVO canceln. NIE WIEDER!!! Das grenzt an Betrug! Pros Ich kann nichts Positives berichten. Die Kenntisnahme zur Kündigung musste sehr energisch eingefordert werden. Cons Die Schulungen wurden über den Testmonat hinausgezögert, so dass der Folgevertrag griff. Das Aussteigen wird bei EVIIO nicht leicht gemacht! Reason for choosing eviivo Preiswertes Angebot von EVIIVO mit kostenfreiem Testmonat. Leider gingen aber die Schulungen über den Testmonat hinaus, so dass der Vertrag zu Stande kam. Review Source Response from eviivo June 15, 2020 Sehr geehrte Frau Kraak, es tut uns leid, dass es bei der Abschaltung Ihrer eviivo suite zu Problemen gekommen ist. Bitte beachten Sie, dass die direkte Abschaltung unsererseits nur auf ausdrucklichen Wunsch erfolgt. In der Kundigungsbestatigungs-Email weisen wir ebenso grundsatzlich darauf hin, zu welchem Datum diese Abschaltung erfolgt und es wird empfohlen, alle notwendigen Informationen vorher extern zu speichern. Wir werden Sie zeitnah kontaktieren, um mit Ihnen personlich die Situation zu losen. Viele Gru?e David von eviivo Derek F. Owner Hospitality Used the software for: 2+ years ### "Simple to use. Value for money. " February 5, 2020 5.0 99% of the time it works flawlessly. Good support but not the fastest in responding to queries. Pros Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate. Cons Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms. Alternatives considered [freetobook](https://www.capterra.com/p/176943/freetobook/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing eviivo Preauthorisation of credit cards and flagging failed ones Review Source MS Michael S. Co-owner Hospitality Used the software for: 2+ years ### "Used by the #1 Small Hotel in the World" February 10, 2021 5.0 Our overall experience is that for us, we would have no need for any other product. Pros We have used eviivo since we started trading in 2010. Back then it was a PC-based product rather than web-based as it is now. Being web-based it has a zero footprint on our hardware, everyone gets the same view of the same data and updates to our room availability, and therefore updates to a potential guest's view and OTA's view of our room availability, are virtually instantaneous. That aspect is a critical feature, as indeed is the availability of access to the eviivo suite itself, and apart from the rare occasion of planned downtime, or a JCB digging through underground BT cables, we have otherwise never suffered a lack of access to the suite. It is also really easy to use (including the App version for mobile access) - certainly for the features we use, as I know there are a ton more of bells and whistles which we could tap into, but being only 7 rooms, the eviivo suite features we use at this price point are just perfect for us. Cons There is nothing for us to dislike. It does what it says on the tin. As for potential improvements, one thing I would really love to see is the ability to build and run bespoke reports. There are lots of canned reports to use, but sometimes there's just that little extra thing you need - but you can always ask their helpdesk Reason for choosing eviivo Ease of use, great interface Review Source IS Isuru S. Senior Software Engineer Computer Software Used the software for: 6-12 months ### "Overall a quality product" December 23, 2016 4.0 I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing. But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now. Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one. When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do. We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job. Pros Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today. Cons Website is not mobile friendly, and there is no mobile application as well. Review Source Response from eviivo January 4, 2017 Hi Isuru, Thank you very much for your email. We are very glad to hear that you are very happy using the Xotelia solution. We appreciate all the constructive comments and will use it to improve our solution. Kind regards, The Xotelia Team GM Gwen M. owner Hospitality Used the software for: 1-2 years ### "Using Eviivo" September 14, 2020 5.0 I like the web site and it is easy to get to customer support. They are always very friendly but I was never able to get to \[SENSITIVE CONTENT HIDDEN\] directly. I always had to go thru another group until I finally got her email and was able to let her know via email that there was still an ongoing problem with the billing. That has been my only concern regarding eviivo. Otherwise everything is great. As mentioned above, I took the time to try and correct the billing problem, not sure most businesses would have done that, month after month..... Pros Very user friendly and always available. Easy to check bookings and add my own bookings. Compared to what I used in the past, this is a breeze. Glad we were able to find out about eviivo. Cons We pay with our credit card and the credit card renewed with a new expiry date and code and I could not see any place on the site to add this info so I called the help line and ended up talking to \[SENSITIVE CONTENT HIDDEN\]. She took the new information and processed it and then it happened the next month and I had to call back and then it happened again the 3rd month. She had not updated the ongoing information. I think it is finally corrected but it would have been nice if I could have updated on line and did not have to call back 3 months in a row to get it fixed. Also I wonder, if I did not call how long would it have been before someone tried to call me to find out why they were not getting the payment?? Reason for choosing eviivo We were happy with the recommendation from BBCanada. Review Source JC John C. Owner Hospitality Used the software for: 2+ years ### "Feedback" March 10, 2022 4.0 The Eviivo university is a great resource as are the master classes. The communication has been excellent. The team works together to resolve our issues. Their accessibility helps resolve issues quickly. They clearly explain the solutions to our problems. The staff of \[SENSITIVE CONTENT\] have all been clear, thorough and friendly. I have worked with others but mostly with this group. When cases are created we are sure to get notification of the process and or resolution. The continuing improvements have made the suite even easier to use and address issues that I'm sure where flagged by users. The extensive reports page covers everything we need to run our inn. The app has a had time connecting to the server and we cannot use the app to book with a guest while on the phone. Pros The ease of understanding. User friendly. Comprehensiveness. Cons Integration was bumping due to lack of staffing during merge from Resovations. Review Source AH Anthony H. Owner Hospitality Used the software for: 2+ years ### "eviivo's new mobile app is a great addition " March 4, 2022 5.0 eviivo is the lifeline of our business. The Reservation Management System must work all the time; it must be online all the time; it cannot fail ever...eviivo fulfills those needs. Pros We evaluated several applications before selecting eviivo. It was the best solution for our property. Recently, eviivo updated its mobile application. Frequently, we are on the road and unable to take and make a reservation. The new app makes it very easy to add a reservation using your iPhone. If you need some of the other features such as entering detailed guest data or update rates, etc., it easily maps you into the full eviivo platform. I needed to make a reservation on-the-run today and was able to do it effortlessly using the new mobile app on my iPhone. Cons Nothing of significance...eviivo keeps making improvements to enhance the user experience. Review Source MH Melanie H. Betriebsmanager, Geschäftsführer Leisure, Travel & Tourism Used the software for: 2+ years ### "Tolle Kundenbetreuung!" July 7, 2023 4.0 Hilfsbereitschaft, den Nutzer kompetent und mit Geduld zu unterstützen (Telefon und auch online über die „Hilfe-Option“)! Dem Kunden gegenüber sehr lösungsorientiert. Pros Zu den Kontaktzeiten immer ein Mitarbeiter persönlich erreichbar, der mir bisher auch immer prima weiterhelfen konnte. Mein Problem wurde jedes Mal sofort gelöst. Gute Beratung. Cons fällt mir spontan nichts ein. —————————— Reason for choosing eviivo \- Review Source DB Dawn B. Innkeeper/Special Event Coordinator Hospitality Used the software for: Less than 6 months ### ""Less is More"" March 21, 2019 1.0 \*80% of the required information, including images of the property and rooms, already lists on the perspective clients website, therefore this is redundant and nonessential. \*Eviivo is merely the reservations booking engine for a company, who already has a website, therefore the format and the content of the entire booking engine should be MUCH more simplistic. The plethora of "bells & whistles" is unnecessary and creates additional input work for the client. \*A considerable amount of the lodging verbiage used for descriptions of the property and rooms is not relevant to businesses located in the USA. The tactic of forcing clients to convert by a specific date is unprofessional conduct on the part of Eviivo. Shutting down a client's current booking engine prematurely, prior to sorting out migration "bugs" and issues, will definitely cause a substantial loss of revenue for the client. In addition, Customer Support should be available during USA business hours, not UK ones; with extended after-hours support available during the initial migration phase, at the very least. Pros Thus far...nothing. After reading all of the online reviews, I am extremely concerned about loosing business and revenue, by being forced to switch to Eviivo, from Webervations, which I am VERY happy with. Cons \*required input of redundant information, which already lists on my business website (pictures & property/room details) \*lack of tech support \*the current format is not user friendly; needs to be much more simplistic \*system does not allow a party of 2 guests to book a larger room (Booking Engine will only display available rooms that match the number of guests) \*lack of pricing breakdown for individual dates, when multiple dates are booked \*lodging verbiage which is irrelevant to businesses located in the USA Review Source Response from eviivo April 18, 2019 Hi Dawn, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Webervations. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo AH Alison H. Owner Hospitality Used the software for: 2+ years ### "Keeping life simple." December 3, 2022 5.0 Pros I find the eviivo system generally easy to use and, if I ever have a query, there are 'how to' videos available as well as the online chat for support. I only need to update my calendar and rates in the one place and it automatically transfers over to the online booking agencies. All my payments are also handled by 'the system' meaning that I don't need to worry about that side of things. Why complicate things when you don't need to? Cons I can't think of any things that need to be changed. Review Source JT John T. Owner Hospitality Used the software for: 2+ years ### "Highly recommended " February 18, 2022 5.0 Hard to think how we managed without it Pros The sheer simplicity of the software controlling our room bookings with minimal input from staff. Cons The Eviivo suite is constantly being improved and anything I’ve come across I didn’t think worked for me customer service resolved Review Source MD Meredith D. Owner Hospitality Used the software for: 2+ years ### "Epic implosion of quality and functionality after 17 years..." January 31, 2016 2.0 Pros We have had a B&B since 1998, and, when we opened, we used Munsenware's excellent stand-alone Guest Tracker system. As with most other specialized software, Munsenware and Guest Tracker have been sold several times over. Until about 4 years ago, the company remained responsive to the needs of its specialized client-base. As HomeAway has grown and become spread out over the hospitality spectrum, its focus on small B&Bs has evaporated. Technical support is virtually non-existent on weekends, a time that has a natural spike in lodging business and a commensurate rise in potential issues and breakdowns. B&Bs do not generally employ FT IT personnel, and, quite frankly, the problems that have emerged with the web-based system are on HomeAway's end, not the end-user's. The single most problematic issue at this moment--and the reason that I am compelled to write this review--is the migration of RezOvation to a MS Silverlight platform. Cons Over the past year, Silverlight has been unsupported by an increasing number of web browsers including Chrome, Opera, and, as the greatest irony, MS's own replacement of Explorer, MS Edge. We are Mac users, and, until this week, Safari was still usable. Now it is not. Our final in-house work-around is Mozilla Firefox which has experienced a couple of Silverlight-related crashes since installation. I am praying that RezOvation will continue working on Firefox just long enough so that we can complete our migration to another provider. Despite communicating our issues to HomeAway, there have been no fixes, just more dead-ends. I loved Guest Tracker and the early iterations of Rezo, but we will be taking our business elsewhere. Review Source PL Paul L. Owner Hospitality Used the software for: Less than 6 months ### "Deceitful pricing and terrible support! Stay away!" June 13, 2019 1.0 I understand that not all software is perfect but the main problem we have is that critical bugs have gone unfixed for over 5 months and the organization has been deceitful in their contracting. They promised a similar monthly payment for similar functionality but we are paying over 3 times more for less functions. This is not ok. Pros It looks like the software could have potential if they were able to fix issues in a timely manner. While they have some good pieces of functionality, they get lost amongst all the other bugs and lack of functionality. Cons I want to start by saying we were patient for over 4 months understanding that Eviivo was managing many migrations from rezovation and issues would arise, but after 6 months we have run out of patience! The customer services organization is terrible! It is not the agents fault but any contact always leads to a dead end and we cannot get any manager to contact us. The software has constant outages that are never mentioned and they cannot fix basic but critical issues as getting accurate time stamps for reporting. Currently since their servers are in the UK all our transactions are logged 8 hours later than the actual time making our financials all wrong. This issues has been going on for about 5 months with no fix. Sales also was deceitful during our migration process resulting in us paying over 3 times more than we did prior to our migration from Rezovation due to hidden processing fees. More expense for less functionality! Also, nobody from their team will bother calling us to discuss the concern. This list can go on for quite a while unfortunately. As a small business owner I feel powerless and get a clear sense Eviivo coyuld care less about us and our business. Stay away from this software!! Review Source GP Giuseppe P. PROPRIETAIRE Hospitality Used the software for: 1-2 years ### "Collaboration Eviivo - Cham'Concierge " June 10, 2022 5.0 Dans l’ensemble, nous sommes entièrement satisfaits. L’équipe de \[CONTENU SENSIBLE\] gère parfaitement les problèmes que nous pouvons avoir (annulations, remboursements, connexion etc...) Pour nous, offrir Eviivo à nos clients est synonyme de qualité et de sérieux, de pouvoir donner accès à tous les clients, notre valeur augmente par rapport à nos concurrents présents à Chamonix Pros Les points forts d’Eviivo, sont la possibilité d’être visible sur toutes les plateformes, de gérer l’ensemble de l’annonce (description, tarifs, photos etc...) depuis une seule plateforme. Avoir la capacité de différencier les paiements, chaque appartement avec un compte bancaire différent Cons Le point négatif d’Eviivo est la difficulté d’avoir un service client téléphonique à la hauteur. Plusieurs fois, nous avons eu recours au service à la clientèle par téléphone et ils nous ont donné de mauvaises réponses ou ils n’étaient pas préparés. Alternatives considered [Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Beds24](https://www.capterra.com/p/123511/Beds24-com/)[Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) Reason for choosing eviivo Eviivo à ce jour, bien qu’avec un coût très élevé 11 € par chambre. Est le seul de channel manager qui couvre toutes les fonctionnalités dont une conciergerie a besoinNous sommes restés avec Eviivo parce que le soutien que nous avons de \[CONTENU SENSIBLE\] et leurs équipes par e-mail, nous ne pouvions pas l’avoir avec un autre groupe Review Source CD Carolyn D. Owner Hospitality Used the software for: 1-2 years ### "Online Business partner" September 8, 2020 5.0 We had a struggle with the learning curve when we first moved over to a vevo but became more and more comfortable with it to the point with now we are extremely comfortable. Always learning always finding out new ways of doing things Pros We are very happy with how evil organizes our bookings for us. The new buffering option is excellent for us during the COVID-Also very useful with the COVID-19 recommendations Staff are extremely helpful when we run into difficulties and answer all of our questions. Their response time has improved very much over over the time. We would recommend it to our Business colleagues Cons It would be useful if there was a more detailed manual to follow to help with the learning curve. For example I was using rate plan to change dates and prices. But then found out after many uses that all I needed to do was going to force booking. Information like that like if it FAQs it could be sent periodically with updates and changes that are happening would be useful.If I missed the memo I apologize.. Review Source Response from eviivo January 29, 2021 Thanks for the kind words, Carolyn! You can find detailed help guides (plus videos, webinars, Masterclasses, and eLearning modules) on eviivo University. Hope this helps! James Shephard, Territory Manager TM Tim M. Founder Real Estate Used the software for: Less than 6 months ### "Great product design, Fantastic people, great service" April 14, 2023 5.0 Fantastic, fantastic support team, can't commend them enough. They Listen, they Care, They Help, They are friendly, and they are relatable - genuinely impressed with everyone I have spoken with. Everyone that picks up your call is patient and professional and, how they lead you to your solution is just remarkable.They have a computer-say-yes attitude. They are humans, they do not act like 'robotic people' in customer service centers.As a start-up, we used eviiio and would definitely recommend it. Pros Fantastic, fantastic support team, can't commend them enough. They Listen, they Care, They Help, They are friendly, and they are relatable - genuinely impressed with everyone I have spoken with, including the finance/payment teams - great humans.Everyone that picks up your call is patient and professional and, how they lead you to your solution is just remarkable.They have a computer-say-yes attitude. They are humans, they do not act like 'robotic people' in customer service centers.As a start-up, we used eviiio and would definitely recommend it. Cons I think eviivo may need to hire more great people (like they already have) because it seems just too busy, and too much volume for single Account/Set Up/Go Live Managers. The Managers clearly do their very best to help you Go Live and deliver great service while doing so - but one can tell they are kind of overworked. Reason for choosing eviivo Via Data - Customer reviews, and also well recommended by an acquaintance, though I was warned that it was pricier than most. But I think it's worth it. Review Source RG Renate G. Selbst.Hotelierin Hospitality Used the software for: 2+ years ### "Meine immer liebe & hilfsbereite "Freundin" Wallis beim Eviivo Team-immer da,wenn man Sie braucht !" May 31, 2022 3.0 Ich habe mich gut eingearbeitet,obwohl ich durchaus auch mal fluche,wenn es nicht so geht,wie ich es mir vorgestellt habe.Am besten ist mittlerweile der persönliche Kontakt am Telefon, um noch mal auf meine Wallis zurückzukommen,die sofort freundlich und kompetent weiter hilft und im Nu all meine Probleme löst. Pros Zu Anfang die einzelnen Berichte wie ausgestellte Rechnungen,Steueraufstellung,der gesamte Überblick, so sauber und durchdacht-allerdings in manchen Bereichen auch schwer nachzuvollziehen. Zum Beispiel müßte man bei großen Gruppenbuchungen auch nachträglich die Namen der einzelnen Gäste pro Zimmer eintragen können,da diese erst von den Firmen kommen,wenn die Buchung schon abgeschlossen ist. Cons Nein- einfach ist es auch heute noch nicht,und ich verstehe manche Gedankengänge im Buchungssystem nicht,obwohl es so einfach sein könnte.Man muß für einige Vorgänge soviel Schritte machen,damit das richtige Ergebnis herauskommt. Reason for choosing eviivo Hat mir gefallen wegen der Übersichtlichkeit-habe nie mehr über ein anderes Produkt nachgedacht ! Review Source TW Tod W. Owner Hospitality Used the software for: 2+ years ### "Everything we need!" January 25, 2022 5.0 Pros I have four Bed and Breakfast in Natchitoches, Louisiana. Being able to view all four properties reservations at one time makes it easier to, make new reservations and view/modify existing reservations. The ability to see Arrivals, In House and Departures of guest is a very nice feature that help us manage our team of employees. Just recently we started using the new Eviivo app that now allows us to complete many of the same task on our mobile phones and tablets. Our customers have complemented the ease of making reservations online. We are in the process of adding Chanel Manager, Payment Manager and Guest Manager and so far, have had excellent assistance getting these implemented. I am looking forward to integrating Eviivo with our existing Heartland Payment Systems and Quickbooks. Cons Since we implemented Eviivo we have only used the Property Manager and we have had no issues. Review Source HV Herve V. dirigeant Leisure, Travel & Tourism Used the software for: 2+ years ### "mauvais service commercial" December 20, 2023 1.0 Mauvaise expérience avec le service commercial à 2 reprises 1/ impossibilité de récupérer l'argent de la réservation après no-show 2/ tarif doublé à l'ouverture d'un 2° établissement Aucune désynchronisation après résiliation engendrant des double réservation Pros la diffusion est satisfaisant mais pas meilleure que les concurrents Cons peu de réactivité en cas de problème suite à no show. 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