# Page 5 | eviivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is eviivo the right Reservations solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/66294/eviivo-suite/reviews --- eviivo 4 (393) [View alternatives](https://www.capterra.com/p/66294/eviivo-suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 5 - Reviews of eviivo ## Showing most helpful reviews Showing 101-125 of 393 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Stewart H. Proprietor Hospitality Used the software for: 2+ years ### "Perfect Partner" March 1, 2021 4.0 I find Eviivo a "perfect partner "for my business. They specialise with Guest Houses and small hotels in general and as such I feel they have a unique position in the Industry.They appreciate day to day issues at my level of the market and have support staff ready and able to advise on all issues from pricing, offers, website issues etc Pros We were a new start in this business. We were aware of Free to Book and Queensborough but opted for Eviivo and they have assisted us throughout. I only have to deal with Eviivo who manage the critical process of dealing with 3rd party OTA's and reconciling revenue take and commissions which is so efficient. Cons Nothing specific. In general I find the system relatively straightforward for my needs Reason for choosing eviivo In truth they helped us set up and we have had no reason to change or move away from them since. Review Source rL ronnette L. Owner Hospitality Used the software for: 2+ years ### "An excellent platform for the small hotelier and great company to deal with" June 21, 2018 5.0 ability to simply and seamlessly manage my hotels ability to be on many OTAs with differentiated pricing without limited risk of over-bookings Pros easy to use intuitive to set up good customer service - especially from \[SENSITIVE CONTENT HIDDEN\]. Have now got used to the chat function. how the software is constantly evolving with new features and reports etc Cons screen footprint - we used to be able to see all of our rooms without scrolling but cannot anymore not integrated with hostelworld.com (would switch my other sites No audit trail of issues raised/resolutions Inability to write private/internal only notes which do not appear on guest correspondence inability to split bookings - eg group bookings with different start and end dates, or where guest will move rooms during a stay Review Source YS Yair S. Manager Hospitality Used the software for: 2+ years ### "Satisfied" June 13, 2022 5.0 Very satisfied Pros Easy to use, practical and useful. Since Eviivo have lounched their App I found the management of myt vacation proparty to much easier and practical. No need to log in all is here ready to use.Done in a very practical and easy to use way. Cons Nothing I find the all very usefull and complete Review Source GG George G. Manager Hospitality Used the software for: 2+ years ### "Good customer support" February 9, 2023 4.0 Helps us centralize the management of our hotel Pros The Live Chat support is fairly quick and helpful. There are also lots of resources to learn how to use the software and free classes to learn with an expert. Cons 1\. It would be beneficial if eviivo had a dedicated account manager for users to contact direct for that added personal support. 2. More third party integrations / a site where users can vote and see upcoming integrations to be added to eviivo. Review Source DR Debbie R. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Eviivo Review" October 3, 2022 5.0 Excellent Pros Ease of use and features. I find Eviivo to be straight forward to use and set up and the support is excellent. Cons Reports are a but confusing to me but I probably just need to read more about them and understand which reports to print for what I need. Reason for choosing eviivo Best for the money Review Source sO shane O. owner/manager Hospitality Used the software for: 2+ years ### "Great help from support" November 12, 2020 5.0 Today my overall was GREAT! after three days trying to reach support, calling, using self help and trying to chat I got no one. I have five riverside log cabins and I was adding a sixth. I was rusty on all the set up criteria and needed help for three days. I forget how I reached him exactly but when I reached \[SENSITIVE CONTENT HIDDEN\] he answered every question and helped me by actually making a couple changes on things I was having difficulty with and walking me through other items. Probably had 5 or 6 different unfinished items to go live. \[SENSITIVE CONTENT HIDDEN\] helped through all of it. It was just hard to reach a person. When I did it all went well. Pros It can do anything a vacation rental owner can possible think of. Cons More selections when setting up for small users and not big hotels. Reason for choosing eviivo it was easier to do the transition. Review Source Thierry S. Exploitant chambre d'hôtes Used the software for: 2+ years ### "Eviivo allows us to enjoy the benefits of a large group while being a small establishment." June 21, 2018 5.0 Pros The real time management of the planning and this whatever the origin of the reservation. The presence on many sites without having to intervene. A management tool of our tariffs easy to use Cons I do not use the billing tool because we had one before joining Eviivo. Everything suits me on the site of Eviivo and it is difficult to say what suits me the least. Review Source NB Nick B. Owner Wine and Spirits Used the software for: 2+ years ### "Great system but some flaws" November 29, 2022 5.0 Pros The new app is very helpful to manage bookings and the platform is robust and flexible Cons There is no ability to issue vouchers which is a problem and it doesn't cope well with seasonal bookings Review Source AD Armand D. propriétaire Hospitality Used the software for: 2+ years ### "Bon outil de gestion des réservations" February 27, 2020 4.0 Eviivo est notre premier Channel manager. Nous avons gagné beaucoup de temps et de sécurité dans la gestion de nos réservation. Pros \- Formation simple - Logiciel intuitif et facile à utiliser (planning, gestion des tarifs) - Synchronisation des plannings et des tarifs avec la plupart des acteurs majeurs du marché Cons \- Abonnement un peu élevé pour une petite structure comme la notre. Mais semble être dans les mêmes prix que les concurrents directs d'Eviivo - En 2 ans et demi, nous avons eu subit deux interruptions de services pour quelques heures. - Le fait de basculer sur une page eviivo depuis notre site (avant, nous avons notre propre page de réservation en ligne) n'est pas forcement le mieux. Notre propre site ne bénéficie plus des clics sur la page de réservation. Review Source KK Kayleigh K. Director Hospitality Used the software for: 2+ years ### "Amazing Customer Service" March 3, 2022 5.0 I recently added a new room to our venue. It was quick, easy and when I got stuch, the 'chat' option was available. \[SENSITIVE CONTENT\] was incredible at explaining what I have to do next. It's great to now have the confidence I can do it myself next time due to the instruction I was given. Pros I have complete control over what goes out to our customers and can adapt as and when required. Cons The 'Block' option should have an alternative to maintenance. If a group deal was made in house, it's sometimes easier to block the rooms instead. Review Source RP Robert P. Managing Director Restaurants Used the software for: 2+ years ### "Excellent Product and customer service " February 17, 2022 5.0 Pros I’ve used this software for a number of years and it does everything I want it to do and more. I think the best thing about this company is the customer service. In particular I’d like to mention \[SENSITIVE CONTENT HIDDEN\] who has been nothing about helpful all the way through my journey with this company. Review Source LT Laurent T. administration Leisure, Travel & Tourism Used the software for: 2+ years ### "2023 la Chute d'Eviivo ?" December 14, 2023 1.0 très bien au début (client depuis de nombreuses années), catastrophique en 2023 ! Pros presque 1 an sur le même problème ! cela a tendance à me faire oublier le bien que je pensais d'eux Cons Aucun responsable joignable quand la Hotline n'a pas de solution ! Review Source pB pecco B. owner Hospitality Used the software for: 2+ years ### "Best customer service company" October 1, 2022 5.0 I have used eviivo since it was available in the US, maybe 8 to 10 years???? Not sure anymore. They took me over from REZOVATION Pros ease of use, but more importantly the unbelievable positive experience with eviivo's customer service. Certainly the best customer service experience with any company I deal with and that includes companies like BMW etc. The eviivo training program for customer service agents and their employment selection must be the best. Cons There is nothing not to like about this product Reason for choosing eviivo eviivo took over REZOVATION and I could transfer my records easily Review Source sH steve H. Owner Hospitality Used the software for: 2+ years ### "Using Eviivo Suite" May 31, 2023 4.0 Pros Easy to use system, especially for users not so familiar with operating systems. Easy to facilitate/integrate ota's, especially when varying rate plans are required. Cons It can sometimes prove a little difficult to get assistance but once you've found that, the knowledge of the contact is generally excellent and the issues are quickly resolved. Review Source MH Martin H. Konditormeister Hospitality Used the software for: 2+ years ### "Toller Support, Jederzeit und schnell" February 22, 2022 5.0 So weit sehr gut. Aber ganz besonders möchte ich den Service - Support hervorheben, ohne den ist die beste Software nichts wert. Pros Mit eurer Hilfe war es leicht zu integrieren und auch selbst weiter zu gestalten Cons Es gibt schon das eine oder andere was ich gerne geändert hätte. Das sind aber Feinheiten zur Erleichterung vom Alltag und wäre kompliziert zum hier schreiben Alternatives considered [Winhotel](https://www.capterra.com/p/122356/Winhotel/) Reason for choosing eviivo Empfehlung vom Hotel und Gaststättenverband, Preis - Leistung, Netter kompetenter Support, Review Source CS Christopher S. Managing Member Hospitality Used the software for: 1-2 years ### "Great Product, Once Teething Problems Were Addressed" September 8, 2020 5.0 Pros The Eviivo suite is generally very user-friendly and interfaces well with Online Travel Agencies. Customer support is generally good and usually accessible very promptly. Cons The transition to the Eviivo suite was very problematic, not helped by having little or no customer support at that time (Spring 2019). Clearly the company/team were completely overwhelmed but we had no idea what was going on, as we (generally) got no response to requests for support by email or voicemail. Hopefully that was a one-off, as customer support is now generally good. The most annoying remaining issue is that, at our subscription level, customers cannot make reservations online using American Express. This is hard to fathom for a product being sold in the USA and we feel certain that this has cost us business. Review Source GF Glenda F. owner Hospitality Used the software for: 2+ years ### "Many problems with payment online" February 1, 2023 5.0 Pros It is very easy to use, many options, good price Cons there is a payment system to be implemented, with an elderly customers it is a problem to take payments online. While it is no longer possible to take money for No Shows Review Source CS Craig S. Manager/Owner Hospital & Health Care Used the software for: 6-12 months ### "Malleus Property Review" September 18, 2022 5.0 I do find Eviivo challenging to use and my staff members that are not particularly 'tech-savvy' did not understand it. However I believe that this is not a fault of Eviivo but because it is a complex system that is required to interact with other complex websites/OTAs. It could perhaps be slightly more user friendly and perhaps have some little 'info' buttons next to fields that you could click on for an explanation of what is required. This could save user having to dip back into the 'university' videos or have to go into chat. Pros The whole system works really well when fully understood by the user and used correctly. The Tech support are helpful and have always helped me resolve any issues I have and helped me learn to use the system. Cons It is a challenging software for a new user and it has taken time to become proficient in using it. Reason for choosing eviivo I was aware that other products existed but Eviivo came highly recommended by reputation so I did not consider other products. Review Source SY Stephen Y. Co-Owner Hospitality Used the software for: 2+ years ### "Great Experience" October 10, 2017 5.0 HomeAway's staff is great. Having used old Rezov Desktop version for 8 years I've had many years of experience with their software and support staff. Upon wanting to update to a web based version I used a competitor for 3 mo's and although I devoted a LOT OF TIME I switched back to Rezov and have been happy primarily due to the EXCELLENT support staff, in my opinion second only to Apple's. No one's software is perfect but having great support staff is critical and most of the same team has been with this company all these years which says a lot :-) Pros The Tech Support Team is Heads and Tails above the competition. I'm not sure about some of these reviews as I have had such GREAT support. Yes would like to see better reports and few other things but that happens with lot of software. The support really makes the program stand out. And I've had no problems with the booking interface. Got notice 10/2017 that the HTLM version is coming next month and with it better reports :-). Review Source rL ronnette L. Owner Hospitality Used the software for: 2+ years ### "Eviivo " June 14, 2021 4.0 Pros Comprehensive and easy to use. Good development of software features over the years Cons Sometimes difficult to get resolution for issues using just chat or email and miss the phone channel Review Source JS John S. Owner / GM Hospitality Used the software for: 2+ years ### "Review request" May 15, 2023 4.0 Fair Pros Ease of use as channel manager. Cons Somewhat behind the times with changing technology Reason for choosing eviivo n/a Review Source AM Ad M. Proprietor Leisure, Travel & Tourism Used the software for: 2+ years ### "Dire customer service" June 11, 2020 1.0 They charge a premium but provide no backup the system had many flaws and gremlins which meant bookings suffered and this London based company was never interested in resolving issues quickly they where however very efficient at sending out their invoices Pros Simple and Easy to use, lots of channels. Cons Lots of software issues and zero customer service. Would not recommend to anyone took days for them to respond to emails and phone calls when things went wrong which they frequently did. Beware. Reason for choosing eviivo Thought they would be better as the software looked professional but both companies are very poor and would not recommend Review Source FC Fiona C. Lead partner Hospitality Used the software for: 2+ years ### "A great product, to which we were introduced when we started out 14 years ago." June 14, 2021 4.0 They have always tried to be helpful whenever we have asked, and were good enough to make us one of their finalists as a "quirky stay". I have the feeling however that they are now so big and successful that the single product client (as opposed to the multiple owner or large chain) is more of a nuisance - especially one who isn't really "into" all the social media exercise. Pros It takes the strain of managing the calendar - and in so doing keeps us on the level Cons They have revised the boking system, and while it is very clever we find it also very confusing because the online instructions for use are complicated perhaps inevitable because it is so clever! Review Source LZ Laura Z. Co-owner Hospitality Used the software for: 2+ years ### "Easy to use software" September 15, 2020 5.0 Switching software is always a challenge because it is different and not what you are use to. Eviivo suite is very user friendly and didn't take long to learn all the in's and out's. Pros Eviivo is very user friendly. I took the tutorial offered, and after watching that it wasn't that hard to initially set up. Cons Once you are live some things are locked in and you need to get help if you want to change things up. But this is very easy to do. Someone is available on live chat to help you out. Review Source CR Carene R. Owner B&B Hospitality Used the software for: Less than 6 months ### "I WISH I read reviews before switching to eviivio " July 26, 2019 1.0 Pros Nothing . I used webervations for years and had no choice to switch Cons THey advertised that they could be channel manager and connect/sync my calender, pricing etc with booking.com, expedia and airb I gat 97 % of my bookings from Exp and booking.com . After 2 months they could not connect with expedia. They kept promising, said wait. Then . disappear with no response from even the Snt Customer rep I finally talked to. What lost me about $10 000 in revenue was that while they were unsuccessfully trying and failing to sync/connect with expedia, expedia stopped listing my property- they said as long as I have a contract with eviivio, they could not sell my rooms- and now . signing a new contract with exp, getting rooms and inventory . listed is taking another 2 weeks. So half my bookings in peak season was gone- I have had 4 yrs with very few vacancies per year- now I have constant vacancies thanks to Eviivio . I wish SOMEONE would post an alternative- I cannot afford the downtime of . a channel manager making promises and taking months to get going Review Source Similar Products Featured