# Page 6 | eviivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is eviivo the right Reservations solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/66294/eviivo-suite/reviews --- eviivo 4 (393) [View alternatives](https://www.capterra.com/p/66294/eviivo-suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Page 6 - Reviews of eviivo ## Showing most helpful reviews Showing 126-150 of 393 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Bob W. Owner Hospitality Used the software for: 6-12 months ### "Eviivo" February 13, 2020 5.0 Very frustrating dealing with European service at first. Once discovered US helpers went much smoother (even though I was told not to talk to them) Pros Easy to use. Customer service generally helpful. Cons When first joined through European group was supposed to have a tutorial for discount but they were always at 3 or 4 in morning. Very impratical. Still no follow-up to this complaint. Finally told I was to call London, Engl. Not likely. Other item was transferring Excel info from your summary to mine. When I delete so many unneces columns I should be able to save so I don't have to reinvent wheel each time. Finally, trying to figure out how to get larger font on summary sheets so can see customers name easier. Reason for choosing eviivo Price and value for functionality Review Source DC David C. Director Hospitality Used the software for: 2+ years ### "Complete Package, great value." June 6, 2020 5.0 Overall I have been very impressed over the 10+ years I have used their software. I have dabbled with other options but none are as complete and reliable. Pros Compared to similar solutions the eviivo suite is a very complete and well designed bit of software. There are fairly regular updates and improvements and the customer service and support is brilliant. Cons The multi-property version needs a few tweeks, for example on one tab you can select a property move to another tab and it has a different property selected which can cause you to change details on the wrong one. Not a huge issue if you are paying attention but it has caught me out a couple times Review Source CN Caroline N. Iwner Hospitality Used the software for: 2+ years ### "In a mess " July 28, 2022 5.0 Pros Outstanding help and ease of use snd I don’t have to use my brail Cons Time taken and the length of time getting through Review Source Dave P. Partner and Owner Used the software for: 2+ years ### "Easy to use flexible and meets our needs" June 21, 2018 5.0 Pros Can be used anywhere. Keeps us compliant. Has more scope than we use at the moment. Gets regular updates to functions. Cons Need to sort disaster recovery solutions a bit slicker. Can go dormant whilst using it from time to time. Review Source DS Debbie S. Accountant Hospitality Used the software for: 1-2 years ### "Software with a lot of options!!!" October 8, 2020 4.0 Pros I became associated with this software when the previous software company REZOVATIONS sold to Eviivo. The transition was a bit bumpy at first but over time Eviivo has become enjoyable to use. It has a lot of capability with a lot of options. Customer service is sometimes right on with help, other times I struggle to get a solution or a satisfying answer to my question or concern. I would like to see an improvement to the the ability to send email confirmations and correspondence to our customers. Cons I would like to see an improvement to the ability to send email confirmations and correspondence to our customers. It would be nice to be able to preview or edit the email before you send it to your customer. Some times it becomes this software makes it difficult to change the price of a room when you book it. Alternatives considered [roommaster](https://www.capterra.com/p/13824/roomMaster/) Reason for choosing eviivo It became to difficult to switch. I really liked Rezovations!!! Review Source DA Daniele A. Revenue Manager Hospitality Used the software for: 2+ years ### "Decent" February 27, 2022 4.0 Pros Decent product, quite easy to use and decent customer service Cons Limited on the payment/financial sid if using eviivo merchant account Review Source JM John M. Proprietor Hospitality Used the software for: 2+ years ### "Happy with Eviivo" August 5, 2022 5.0 Pros Ease of use backed up by professional and freindly support Cons Cant think of any issues with this software. Very happy with it. Review Source JL Jodene L. owner Hospitality Used the software for: Less than 6 months ### "Extremely slow to respond, read the small print" August 7, 2017 1.0 None and they are charging me for service not received. Pros I have used several software programs for booking reservations. I was looking for very specific characteristics. I was initially impressed that a "training" was required to fully review the software. It APPEARED to be very personal attention and their desire for maximum success. Cons I could not review this software without signing up for a training. Like most others I breezed through the terms of the agreement in a hurry to get to see if this software would work for me. It turns out that by agreeing to the terms of agreement you are agreeing to being billed for 12 months for their service. Once I went through their training and saw the complete service and not having my followup questions answered I decided not to use this software. I was surprised to find that, despite not using their software for even one day, I am being charged for their services for 12 months. I emailed them and asked this to be corrected and to credit my payments due to not using their service and they refused. I let them know that I would do what I could to warn others of this little "trick" (who reads the small print? who would think that by going through the sign-up process, which happens all the time before seeing a product, in order to be introduced to their service they would charge for 12 months of service even though their services were never used?) So, beware. If you want to use this service they require that you go through a training to see what the service is but by agreeing to review their product via a training you are also agreeing to pay for a 12 month subscription. Secondly, the questions I had following the training were never answered. One email was "answered" (with a non-answer email) weeks later with an apology that they were SO busy. Review Source MH Mark H. Managing Director Hospitality Used the software for: 2+ years ### "Great product" August 2, 2022 5.0 Once I got used to it, it was very good Pros Ease of use. It integrated well with our website Cons Don't like the way extras are added eg the choice between charging at point of sale of in advance. It's complex Review Source VK Vera K. owner Hospitality Used the software for: 1-2 years ### "eviivo suite Review" November 17, 2020 4.0 \[SENSITIVE CONTENT HIDDEN\] is amazing. Pros Detailed, relatively easy to learn. However, without the assistance of some of Eviivo's representatives, I would have been desperate. \[SENSITIVE CONTENT HIDDEN\] is totally incredible. She is kind, knowledgeable, patient, and ready to offer assistance. With her help I have been able to resolve several major issues regarding the eviivo set up. I am so happy I can turn to her for guidance. Thank you, \[SENSITIVE CONTENT HIDDEN\]!!! Cons Tedious process of acquiring the potential guests addresses. But that, after almost two years, has been rectified. Reason for choosing eviivo The main reason was allegedly a simple transfer which was not quite the case. Review Source WW Walter W. Owner Operator Real Estate Used the software for: 1-2 years ### "Great Customer support" March 29, 2022 5.0 Pros We are new to the software but so far the support has been great. The support team takes their time answering my questions. Cons Nothing so far, I am working on getting the auto emails to go out like I like it but so far it is going OK Reason for choosing eviivo yes Switched from [CiiRUS](https://www.capterra.com/p/134175/CiiRUS/) No Customer support, they always seemed to be in a rush to get off the phone or chat Review Source CH Craig H. Owner Hospitality Used the software for: 2+ years ### "Perfect Reservation App for Our Small B&B" September 8, 2020 4.0 Pros Ease of use to set up room rates, season and events was good. Strong graphics of booking calendar are strong features of eviivo suite. Recent updates(more communication templates and automated cleaning buffers) due to COVID19 have been great. Cons The basic suite doe not provide a mobile app. This capability is only available on higher-end packages and is an extra charge. In this day and age, the mobile app needs to be included in every suite configuration. Review Source Response from eviivo October 2, 2020 Thank you for the review, Craig. Stay tuned in regards to advances in the mobile app in both capabilities and pricing! BK Bernie K. Hotel Manager Hospitality Used the software for: 2+ years ### "Housel Bay Hotel" February 18, 2022 5.0 Fantastic Pros User friendly, great customer service, clear and easy to handle Cons Would welcome a bit more reports, sometimes very slow Review Source LM Lucy M. Innkeeper, Owner Hospitality Used the software for: 1-2 years ### "Eviivo is the way to go." April 7, 2020 5.0 I use the system to manage all my reservations and payment. Completely satisfied. Pros The software is easy to learn and use. It makes managing reservations from booking to check-out and payment stress free. Highly professional and accessible support team is always available. Cons After the initial set up and implementation it has run smoothly and efficiently. It is easy to modify and add to. Reason for choosing eviivo I chose Eviivo as this was the option presented by Bed and Breakfast. com at the time of their exiting the management of reservations. Review Source RB Renée B. Gérant Hospitality Used the software for: 1-2 years ### "Très mécontente de ce channel manager. " May 14, 2020 2.0 Pros Les tarifs ne sont pas compliqués à renseigner d'une année sur l'autre par le biais des saisons et évènements Cons Car il est à peu près impossible d'être sur Airbnb et Homeway quand on est chez Eviivo étant donné qu'on ne peut mettre qu'un seul tarif en ligne. Ils me baladent depuis 1 an en m'expliquant que le problème ne vient pas de chez eux. Le système est très lourd et les temps d'affichage et d'enregistrement très long. Le support technique apporte des informations contradictoires ce qui m'a amené à refaire des travaux 2 fois. Globalement le support technique n'est pas bien formé. Je déconseille ce channel manager et vous conseille d'en chercher un autre : ce que je vais faire moi-même. Review Source JW Juana W. Bed and breakfast innkeeper Hospitality Used the software for: 1-2 years ### "You get what you pay for " April 7, 2020 1.0 Pros the price is the only good feature everything is garnish Cons Everything else is awful, we had own a bed and breakfast for 30 years and this software is awful, we had a company that got bought in by eviivo so that’s how we ended it up with them. Prefer the previous software over this one. 9/10 I can’t even log in when using a Mac computer my setting are fine but I don’t think the software responds well to Mac systems It easy to learn how to use but really slow and takes time for the data to show on the reports, Doesn’t have any special features, I don’t use their cc processing other wise the charge a commission per reservation on top of their monthly fee Review Source N&TD Nigel & Tessa D. Owner/Innkeeper Hospitality Used the software for: 1-2 years ### "Cost effective booking system with no commission" May 5, 2020 4.0 Extremely bad experience during set up where our listings in Booking.com and Expedia were "off-line" for weeks and o reservations received. However the reservation system is very good and provides a booking facility from my own website at an affordable price. Once the initial transfer from Webervations was completed the applied experience is excellent. (Although with Covid 19 we are shutdown at present) Pros Good reservation system for my own website with cost recovered with one stay as no commission is charged. Reasonably easy to use and keep up to date with reservations, etc. The block feature is excellent and we like the multi-function management of reservations and pricing. The seasonal feature provides for convenient management for given seasons of business. Cons No personal contact. Unable to reach anyone by phone and no one ever returns phone calls / reported problems. The 'Chanel Manager' was a disaster, and completely screwed up our Expedia listing. So much so that we are no longer with Expedia. Expedia repeatedly blamed eviivo and eviivo blamed Expedia. We do not want nor will ever want the 'Chanel Manager'. Expedia said that eviivo caused our listing to be invalid and we would need to sign a new contract that was completely unacceptable. Hence we are no longer with Expedia. Reason for choosing eviivo We had a credit because of our membership with Webervation Review Source RS Raina S. Hotel clerk Hospitality Used the software for: 6-12 months ### "Had to switch" July 19, 2019 3.0 It functions just enough to get us through the day. We are not impressed so far. Pros It is mostly similar in function to our old software, which was acquired by Eviivo. Cons Our old software company was acquired by Eviivo, so we had no choice in the matter of switching to it. So far, customer service is very difficult to contact, although it is a bit better than it was the first few weeks we had it. There are glitches and interruptions in service. It frequently logs you out, with no option to do so less often. In fact, it is not customizable at all, and our confirmation letters, for instance, do not read as we'd like. Reports are difficult to obtain, and not being able to customize them, do not contain all the information we need to give housekeeping, etc. There is nowhere to record our extensive database of gift certificate numbers. Review Source AW ANGIE W. MANAGER Leisure, Travel & Tourism Used the software for: I used a free trial ### "FRUSTRATION" July 29, 2021 1.0 A whole lot of work to set up and this was not explained well enough to my boss OR myself. Stopped the service during the FREE TRIAL and we are STILL being billed....even after several emails. VERY, VERY FRUSTRATING. Pros Some of the staff were super friendly and some just wanted to "throw me under the bus" with my boss. Cons Not explained well enough. PURE sales pitch! and I fell for it. Reason for choosing eviivo only one offered and the sales pitch from \[SENSITIVE CONTENT HIDDEN\] was amazing but.... Review Source Response from eviivo October 22, 2021 Let's cover the real facts here. New PMC where neighbors were owner/manager of two local properties. Shortly after they signed, they stated they did not want to leverage the direct channel connections, which is one of eviivo's strongest differentiators, so we immediately let them out of their subscription. A miscommunication occurred between sales, finance and activations and an invoice went through. The ensuing 1 star review is what came of that. I personally contacted the manager and apologized that they ever saw an invoice, corrected it and asked for in exchange this review would be taken down. It was agreed. For two months...eviivo has followed up after refunding the erroneous charge and through multiple requests, the manager has chosen to ignore her commitment. We pride ourselves on taking care of our customers as can be seen by the vast majority of reviews on this site and others being of 4 or 5 stars. We also honor our commitments. Mike Weimann GM HJ Harry J. Vintner Hospitality Used the software for: 2+ years ### "Been with Rezovation from the Beginning when they were the only Boutique reservations system with online presence" October 13, 2017 2.0 If we could find a modern resovation system, that could take the History file from rezovation (it is a CSV file) we would consider moving. The customer history in this system keeps us with it. Pros Customers can book our hotel online and through 3rd parties pretty easily. It has been pretty stable over the years. Has some flexibility in packages, has a history feature for our customers. Changes can be made pretty quickly. Cons We have had to jury rig the system so much over the years (due to fuctionality limitiations) that it is now like the winchester mansion. Talks to nothing and requires microsoft silverlite - I have been told this will change soon. The moblie application is awful. Slow, it does not like serval changes to happen in a short period of time. Review Source MG Michael G. owner B&B Leisure, Travel & Tourism Used the software for: 1-2 years ### "My review" January 27, 2023 4.0 Generally a good experience apart from the avbove mentioned points Pros In general relatively easy to use and stable. No serious problem so far which is the basis for this type of product Cons \- Sometimes a bit sow- I requested an alternative way of displaying the availability on the web but so far no response - messages to customers could a little bit more modern and flexible (pictures, titles...) Review Source RS Richard S. Partner Hospitality Used the software for: 2+ years ### "Channel Management " January 20, 2023 5.0 Very good Pros Ease of use and brilliant online and telephone support Cons Some features removed from early version Review Source AC Abderrahmane C. Owner Hospitality Used the software for: 2+ years ### "The best service " September 6, 2022 5.0 Pros Very fast very good most helpful staff Cons Very nice very quick very happy staff and helpful Review Source GC Gretel C. Administrator Hospitality Used the software for: 6-12 months ### "Good product" December 7, 2016 4.0 I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier. Pros Very easy to use. You can use it in any computer with internet. Easy to find reservations, cancellations, etc. Cons Very slow customer service. They don't answer fast when you have the problem and need to solve it in that moment. They don't have live chat. The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones. Review Source Response from eviivo December 15, 2016 Dear Gretel, Thank you for the feedback. We are sorry to hear that you were not fully satisfied is the quality of our solution. Indeed, some features are in Beta version but for most of them you should be able to use them at their full potential very soon. Kind regards, The Xotelia Team RG Rick G. General Manager Hospitality Used the software for: 6-12 months ### "Very Disappointed and Frustrated" November 14, 2019 1.0 Pros It looks impressive but is severely lacking. Cons Lack of financial reports. Due to workarounds to get this software to work so we can actually operate, the financial reports are very inaccurate. I have been unable to prepare financial reports for my board of directors and the CRA. The latest news was we will have to print all of out transactions for the last 6 months and prepare our financial reports. This will probably take a month for one person to do. Between this extra cost for labour and time spent on hold and talking with the help desk almost daily, sometimes twice a day the extra costs to use this software is huge. I was told the transition from Resovation which Eviivo acquired would be "seemless". I didn't see that one coming and I dout Eviivo did either. 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