# Page 7 | eviivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is eviivo the right Reservations solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/66294/eviivo-suite/reviews --- eviivo 4 (393) [View alternatives](https://www.capterra.com/p/66294/eviivo-suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Page 7 - Reviews of eviivo ## Showing most helpful reviews Showing 151-175 of 393 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Chris R. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Efficient service " April 16, 2024 5.0 Positive. Just a few little things to overcome as I get used to the system. Pros Combining all the other platforms and ease of use on mobile Cons Customer service when having an issue - left waiting in chat room for long periods of time. Review Source PH Philip H. Landlord Leisure, Travel & Tourism Used the software for: 2+ years ### "Hamilton House Holiday Apartments" February 6, 2023 5.0 Very happy and there is always someone to chat with if I get stuck... Pros It has all the elements I need. I've beed using Eviivo for the last 5 years. Cons I find creating rates rate, but I'm not good on programs. Review Source CB Cassandra B. Operations manager Hospitality Used the software for: Less than 6 months ### "Losing business by the hour" March 28, 2019 1.0 We are still disconnected from Expedia and Booking.com.... 3 WEEKS later. We are losing business by the hour and their only response so far is that they told us it would take this long.... HOW???? if they knew what they were doing it would not. Most of the reports we need on a weekly/monthly basis are non existent. We are so upset and disappointed and are looking towards another booking software immediately. We also paid for the booking engine to be put on our website out of pocket and will now have to pay all over again. Pros Nothing, absolutely the worst support I have experienced in my 35 years of hospitality industry. We have literally been left in the dark and there is no support whatsoever. Cons They are completely incompetent. NON existent support. No one answers emails, no one is available on the Chat support... ever, not one query or plea for help answered since going live (by the way we were switched live with no warning) Review Source Response from eviivo April 18, 2019 Hi Cassandra, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo AK ANNMARIE K. owner innkeeper Hospitality Used the software for: 1-2 years ### "Eviivo Booking engine" October 16, 2020 5.0 Over all we are pleased with Eviivo. The more we play around with settings and features, the more we have been able to refine things to our needs. Pros Set up and general usage. The way we show on third party booking sites. Cons Lack of direct customer support on Sundays, and the limited availability of support on Saturdays. We are a bed and breakfast and the weekends are our busiest times. Having support to resolve issues would be very helpfull. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Not an option, system was being replaced. Review Source LW Lisa W. Owner/Manager Hospitality Used the software for: 2+ years ### "Perfect for small properties" October 16, 2020 5.0 Overall I have been pleased with the service received Pros Ease of use with OTAs, ease of use for front desk personnel, mobility of use for working out of the office Cons Used to be difficult to remove OTA reservations that changed or cancelled, they have since made it easier to contact them for removal Review Source Response from eviivo October 23, 2020 Hi Lisa- Thank you so much for making time to review eviivo! We're thrilled to hear eviivo suite is perfect for your property and convenient to use (even out of the office)! We appreciate your feedback and look forward to continuing to be a trusted partner and industry ally. CW Cathie W. Owner/operator Hospitality Used the software for: 6-12 months ### "Channel manager for accomodations bookings" February 11, 2020 5.0 With this suite I don't have to be glued to my computer or tablet. I know when someone books they have received a confirmation and the calendars have been updated so I wont get any double bookings. Pros This program updates the calendars of all the on line booking agents (OTAs) that I use along with my own web site. It is like having a staff member. Cons I thought it would drive more direct bookings but the majority of my bookings have been through the OTAs Reason for choosing eviivo Another B and B owner had looked into the different options and she switched from another channel manager to Eviivo because it was the most cost efficient. She referred me and that was why I chose eviivo suite too. I have had others call me but they seemed surprised when I say I pay a flat monthly rate to eviivo with no extra commission. Review Source EG Eileen G. Proprieter Hospitality Used the software for: 1-2 years ### "Better than the last" February 24, 2020 5.0 I am very happy with Eviivo. With the support I have received, I feel like I can really just about do anything well into my 80's. Pros I really appreciate a lot of things. 1. I like that I can print invoices. The last system I used did not have that feature. I had to create my own. 2. I like the Diary. It is much more useful and easier to use than what I was using before. 3. The customer service people have always been helpful and very informative every time I call. Cons 1\. It was a lot harder and more tedious to set up than the last one I was using. 2. It does not require my guest's to provide a full address when they book. Review Source LO Linda O. Owner Hospitality Used the software for: 2+ years ### "Support " December 14, 2022 5.0 Pros Being able to ring for help when I need to change things. Cons The problem I have is if I want to change something once a year I’ve forgotten what I did from one year to the next it’s important to be able to ring to speak to someone to help me with that Review Source TJ Tiago J. director Hospitality Used the software for: 2+ years ### "Nice Channel Manager" January 28, 2022 4.0 Was nice and full fill my goals on use it. Pros Manage my reservations avoiding overbookings. Cons The overall interface. Not so intuitive. Review Source TF Tim F. Owner Hospitality Used the software for: 6-12 months ### "Make it better." February 22, 2020 1.0 Poor. Only 2 years of past data was transferred from Rezovation. I will be looking at other software options this year. Pros Email tracking with guests. Connection with OTA's, although this was not working well in the beginning. Cons It is very cumbersome. Some tasks that took 1 step in Rezovation take 2-3 steps. You cannot change rates easily in an individual multi night reservation, it does an average. All guest information should be on one page when inputting a reservation. You have to click on the address drop down. Close out for OTA's is difficult since you have to do each weekend separately. Cannot customize room descriptions. Review Source PL Philippe L. Owner Hospitality Used the software for: 2+ years ### "Easy to use and full of the needed features" May 30, 2020 5.0 Pros Eviivo was so easy to integrate with our practices and it changed the way we work for the better. More direct contact with the clients reserving, no more errors or double booking, super easy integration with our website. Cons I do not see anything negative about your software. It is just great and easy to use. Review Source DH Duncan H. Owner Hospitality Used the software for: Less than 6 months ### "Eviivo Software" September 8, 2022 5.0 We use Eviivo to manage the bookings, payments and rates. I have found Pros It is a very capable software package with very good on-line support and good off-line self-learning modules. Visually it is excellent. Cons Eviivo's own merchant service is appalling in that the money is received from 4 to 8 weeks after it has been charged. In this day and age there is no real justification for such a delay, and it causes significant cash flow issues to small businesses like mine. Reason for choosing eviivo I took over a successful Guest House already using the software. We decided to continue with this software given the excellent recommendation given by the previous team. Review Source GM Graham M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent management system. " September 18, 2020 5.0 We went from taking phone calls and opening emails for bookings then dealing with replies and questions, which is very time consuming, to having all customer booking details and payments dealt with by Eviivo with very little effort from us. It was such a relief to find a system so easy to use and for a very reasonable fee. Pros So easy to navigate and use. It captures all relevant information from the online travel agents and puts it in one user friendly space. Cons There is nothing to dislike with this software system. Review Source GP Gill P. B &B owner Hospitality Used the software for: 2+ years ### "Great staff" March 1, 2022 5.0 Eviivo is a great for my Bed and Breakfast business. Everthing you need is there. Changes can be made easily and quickly. Staff are always helpful, friendly, and professional Pros My online diary is very easy to use. All OTAs can be opted in. Cons Sometimes I prefer to talk to a member of the team about something I may not be sure about, rather than use the chatline. Review Source SE Stanislav E. Owner Hospitality Used the software for: 2+ years ### "Disgusting service" May 15, 2019 1.0 They've bought Xotelia channel manager and shut it down since 30th of June 2019. After initial demo they promised that will contact me to migrate from Xotelia into a new system. But no-one did. I am really disappointed, such companies shouldn't exist in the market. Pros I've liked nothing, literally nothing at all about the software Cons Totally unacceptable customer support. I've tried to write them emails, called all their public phones but didn't receive any answer for two weeks. Review Source RG Rosmari G. Owner Used the software for: 1-2 years ### "We are very pleased with Xotelia" August 3, 2016 5.0 Both my husband and I like Xotelia. This software makes it possible to have more than one booking agency without risking double bookings. We also have good experience when it comes to product support. Pros Xotelia is very easy to use and it gives us a good overview of daily arrivals and departures, as well as of the latest bookings. It is also easy to make a manual reservation. Cons When we need to change a booking, we must first cancel the entire booking and thereafter make a new booking. In this process we are always afraid that someone else for a minute or so can reserve the room we are on our way to reserve. But that is perhaps not the case? Review Source Response from eviivo August 9, 2016 Hi Rosmari, We are very grateful for the review left! Remember you can get 2 extra month for free if you decide to refer us a friend. We wish you a busy summer season! Cheers, The Xotelia Team ML Matthew L. Owner Hospitality Used the software for: 2+ years ### "Channel Managment" August 1, 2022 5.0 Excellen t help when needed Pros Easy to use with the help from Eviivo and help line chat Cons Nothing on the dislike side except the wat on the line when busy Review Source ML Marc L. Gérant Hospitality Used the software for: Less than 6 months ### "Excellent channel manager" August 9, 2023 5.0 Pros Le produit demande de la patience à installer mais est facile d'utilisation. L'apprentissage est simplifié à l'aide des vidéos de masterclass en ligne. \[caché sensible contenu\] l'assistant d'activation qui a suivi mon dossier a été parfait tant dans sa disponibilité comme dans sa méthode. Un grand merci à lui Cons L'activation a mis plus de temps que prévu pour moi car je suis situé dans un lieu où internet n'est pas souvent accessible. Dommage que la plateforme me fasse payer les mois où mon activation était encore en cours. Reason for choosing eviivo Conseil d'un ami Review Source JF John F. Innkeeper Hospitality Used the software for: 1-2 years ### "Wonderful Experience" January 21, 2021 5.0 I am very pleased with eviivo suite and hope it never goes away! Pros When I first signed up with eviivo suite I found that is was rather difficult to understand and get comfortable with it. This was because it offered so many more options and features than my previous software (Resovation). I am now very satisfied with it and enjoy using it. Whenever I am stumped on how to do something, there is always someone on the help desk that sets me straight. It has been a wonderful experience. Cons As I said above, it was a lot to learn during startup. Review Source SA St.Clair A. Owner Hospitality Used the software for: 2+ years ### "An essential tool" March 3, 2021 5.0 First class from start to finish Pros The Eviivo suite provides a privately run B&B or hotel with everything required to get online, manage bookings and communicate with customers. It is wonderful to only deal with one provider in order to have a presence on every website that matters in the hospitality business Cons Nothing. The functionality provides everything I need. Reason for choosing eviivo Because it is the market leader by far Review Source VR Verified Reviewer Corporate Finance Food & Beverages Used the software for: 6-12 months ### "Eviivo channel manager: what a terrible mistake" June 4, 2019 1.0 Horrible experience, to be avoided. I am going for an alternative solution even if it means I will need to pay for 2 services for a period of time due to contractual obligations. Pros Nothing that I can think of. Software is not refined nor user-friendly. It is full of bugs and technical glitches causing over or double bookings. Cons Over or double bookings due to their technical glitches - that are left unresolved, ruining my client-channel relationships. Customer support - aggressive and unprofessional. Communication was not clear from the very beginning on the software functionalities and most importantly limitations. (maybe I was unlucky with some of the sales agents). Mobile application simply does not work as intended, and is full of bugs. Review Source CH Chris H. Owner Hospitality Used the software for: Less than 6 months ### "NO COSTUMER SERVICE!!!" April 30, 2019 3.0 Eviivo signs you up, then you will never hear from them again, and dont expect to get the money they owe you. And in case your thinking the otas should being paying me, I contacted Expedia, who did answer immediately, everything is done through eviivo, since I'm connected to them through eviivo. Pros There are some very useful options with eviivo. Connecting to Otas is easy, and being able to set up different seasonal pricing without having to go in and change. Cons Absolutely no customer service. In the process of going from rezo to eviivo and connecting to the otas through eviivo and not bedandbreakfast.com, I received a reservation. It was lost in transition. I could never get an answer from eviivo. I emailed, tried their online chat, sat for an hour waiting for someone to come on to no avail. Yes it was during their listed hours. I have had them now 2 months, still haven't received any ota payments. Again emailed, have waited for chat. Finally called the only number available and they cant help with that, it accounting. No one from accounting says there. They would call me back. I'm still waiting!! Review Source gV genevieve V. LOCATION COURTE DUREE Research Used the software for: 2+ years ### "location courte durée" April 17, 2023 5.0 essentiellement , la possibilité de ne pas avoir deux réservations en même tempset de pouvoir suivre très clairement les réservations . Logiciel fléxible Pros facilité d'utilisation - logiciel clair - tableau synoptique des réservations Cons je ne vois pas trop d'inconvénients à ce jour. Peut-être que ces derniers se préciseront à la longue Review Source uL ulrike L. Managerin Hospitality Used the software for: 2+ years ### "Perfekt " February 25, 2022 5.0 Die tägliche Arbeit mit eviivo macht Spaß. Auch weil ein kompetentes Team hinter eviivo steht. Ein Anruf oder ein Chat genügt, falls einmal ein Problem auftaucht. Wir werden es auf jeden Fall weiterempfehlen. Pros Die Arbeit mit der Software ist super in der Handhabung. Im Dashboard sind alle einzelnen Positionen aufgeführt. Alles für eine reibungslose Arbeit. Cons Fällt uns nichts ein. Es ist alles von Seiten der Software gut durchdacht. Review Source AR ANDREA R. CEO Hospitality Used the software for: 1-2 years ### "Very unsactisfied about this service" November 30, 2017 1.0 Pros Xotelia it easy to use and provide some interesting features though not always working. I cannot really say I like something about Xotelia. Indeed, as soon as it was possible, I decided to switch to another channel manager offering, for the same price, a better and more reliable service. Cons Pour quality, does not fulfil the featured characteristics, continuous bug causing overbookings, credit card data missing, lagging behind retrieving bookings from the channels. All suddenly they transformed the customer care service phone number to a premium rate number (0.20 euros a minute). Apart from the good will of a single operator, general support is poor, ineffective and slow. Commercial support service it is even worst. 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