--- title: "Interact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Interact Software - reviews, pricing plans, popular comparisons to other Assessment products and more." source_url: "https://www.capterra.com/p/66758/Interact/" page_type: "product" language: "en" --- # Interact Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Interact ## What is Interact? Online banking platform which enables interaction between back office and contact center through financial service providers. ## What is Interact used for? [Assessment](https://www.capterra.com/assessment-software/)[Online Banking](https://www.capterra.com/online-banking-software/)[Pre-employment Testing](https://www.capterra.com/pre-employment-testing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $129 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Interact?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.intelligentenvironments.com&name=Interact) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Interact 3.5 (4) VS. [4.8 (398)](https://www.capterra.com/p/158382/Submittable/reviews/) Starting Price $129 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (4) Ease Of Use 4.6 (104) Value For Money 3.0 (2) Value For Money 4.6 (91) Customer Service 2.7 (3) Customer Service 4.8 (91) ## Interact alternatives [4.7 (206)](https://www.capterra.com/p/119740/Criteria/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Chime](https://www.capterra.com/p/228456/Chime/) [4.6 (104)](https://www.capterra.com/p/228456/Chime/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228456/Chime/) Highest Rated [Mercury](https://www.capterra.com/p/10035709/Mercury/) [4.9 (58)](https://www.capterra.com/p/10035709/Mercury/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10035709/Mercury/) [Plaid](https://www.capterra.com/p/174384/Plaid/) [4.4 (105)](https://www.capterra.com/p/174384/Plaid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174384/Plaid/) ## FAQs about Interact Overview ### What company size and specific industries is Interact built for? Interact is designed for businesses of all sizes, with a focus on organizations in retail banking and related financial services. It also suits companies that need digital customer engagement, customer onboarding, lower ownership costs, and a single deployment model. Features and Usability ### What are the key features of Interact? Interact offers applicant tracking, interview scheduling, pre-employment testing, assessment management, and skills assessment for hiring workflows. It also includes skills tracking, employment eligibility verification, monitoring, and reporting & statistics, plus API access and performance metrics. Banking-related features cover online banking, corporate banking, retail banking, private banking, credit union, credit card management, and investment banking. Integrations ### Which third-party tools and platforms does Interact integrate with? Interact integrates with Greenhouse for recruiting workflows. The catalog currently lists this as the available third-party connection for the platform. Getting Started and Support ### What training and onboarding options does Interact offer? Interact provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote setup, webinars cover feature overviews, and documentation offers written reference for self-paced learning. Getting Started and Support ### What customer support options does Interact offer? Interact provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments in this catalog data. ## Features AI summary Based on 3,376 Assessment reviews Capterra reviewers highlight these features as the top priorities when selecting assessment software: - **Skills Assessment** (**39%** of reviewers rated this feature as critical) - **Assessment Management** (**35%**) - **Test/Quiz Creation** (**39%**) Interact includes **Skills Assessment** and **Assessment Management**, giving teams a clear way to evaluate capabilities and oversee assessment workflows from start to finish. However, it does not offer **Test/Quiz Creation**. Its support for **Skills Assessment** and **Assessment Management** helps businesses measure proficiency consistently, organize evaluations more efficiently, and maintain better control over assessment processes. Skills Assessment 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Assessment Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Creation, administration, and evaluation of assessments or tests Performance Metrics 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting & Statistics 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns API Application programming interface that allows for integration with other systems/databases Applicant Tracking Find and manage potential candidates and their applications and resumes through the recruiting life cycle Interact 12 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Assessment Management: Creation, administration, and evaluation of assessments or tests - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Interview Scheduling: Plan, organize and set up the date, time and location of a candidate's individualized interview - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Employment Testing: Assessing skills & knowledge of job candidates - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Retail Banking: Division of banks that focus specifically on retail customers. - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skills Tracking: Track employee skills, competencies, training & qualifications --- Get Advice We can help you find the software with the features you need. Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 3.0 (2) Basic $129.00 Per Feature,Per Month Value for money 3.0 (2) 3.0 Based on 2 reviews ## Integrations [ Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.7 (3) 2.7 Based on 3 reviews ## User reviews Overall rating 3.5 Based on 4 reviews Filter by rating 5(1) 4(0) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent CG Carlos G. Realtor Real Estate ### "Bad experience, better options available." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 19, 2022 An incomplete product for many scenarios, high price, and non-existent customer service. There are superior options, such as Outgrow and Typeform. Pros Logic jump/branching is very easy to use. Cons Price, do not provide individual results (except for leads), and terrible customer service Reasons for choosing Interact No Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jason S. Senior Account Executive Banking ### "Interact is cumbersome" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 May 29, 2019 Pros Interact will provide you information at your fingertips of all the account information Cons The use of Interact was very cumbersome. The GUI was antiquated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Natalia C. Consultant E-Learning ### "Interact review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2019 Very positive. Pros Ease of use. Very easy to use; just tap and you are good to go. Cons It could be just me but I have this feeling deep down that I always have to have a back up option in case interact doesn’t work. It has never happened to me before but I always make sure to have a credit card in hand just in case, especially in drive through when everyone is a hurry. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jessie B. Fit Stylist Consumer Services ### "good for what I needed to do" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 11, 2019 I would say that I had a good experience with interact and used it for several years daily. When it didn't work it mad my day a lot harder. Pros It has all customer info available to see, you can view various info about the customer. All of their transactions, you can narrow them down to to find what a customer is talking about when searching for a transaction. Cons It could have been our version of the software but it was always freezing and crashing. Around the office we always groaned about this issue of it not working especially when we needed it to. When making an appointment for the customer it would often not have accurate times available so it was frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.