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Online banking platform which enables interaction between back office and contact center through financial service providers.
Provider
ieDigital
Located In
United Kingdom
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Live Online, In Person, Documentation
Support
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum
Finance management solution for all businesses which helps with retail banking, digital engagement, reduction of ownership cost, customer onboarding, and single deployment.
Content Source: Interact
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Interact Reviews
"good for what I needed to do"
Overall: I would say that I had a good experience with interact and used it for several years daily. When it didn't work it mad my day a lot harder.
Pros: It has all customer info available to see, you can view various info about the customer. All of their transactions, you can narrow them down to to find what a customer is talking about when searching for a transaction.
Cons: It could have been our version of the software but it was always freezing and crashing. Around the office we always groaned about this issue of it not working especially when we needed it to. When making an appointment for the customer it would often not have accurate times available so it was frustrating.
"Interact review "
Overall: Very positive.
Pros: Ease of use. Very easy to use; just tap and you are good to go.
Cons: It could be just me but I have this feeling deep down that I always have to have a back up option in case interact doesn’t work. It has never happened to me before but I always make sure to have a credit card in hand just in case, especially in drive through when everyone is a hurry.
"Bad experience, better options available."
Overall: An incomplete product for many scenarios, high price, and non-existent customer service. There are superior options, such as Outgrow and Typeform.
Pros: Logic jump/branching is very easy to use.
Cons: Price, do not provide individual results (except for leads), and terrible customer service
"Interact is cumbersome"
Pros: Interact will provide you information at your fingertips of all the account information
Cons: The use of Interact was very cumbersome. The GUI was antiquated.
