# Revelation helpdesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Revelation helpdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/6682/Revelation-helpdesk --- # Revelation helpdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Revelation helpdesk ## What is Revelation helpdesk? Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. ## What is Revelation helpdesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Revelation helpdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.revelationhelpdesk.com&name=Revelation helpdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Revelation helpdesk 3.6 (5) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $19 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (5) Ease Of Use 4.3 (3,603) Value For Money 3.2 (5) Value For Money 4.2 (2,658) Customer Service 3.6 (5) Customer Service 4.3 (2,766) ## Revelation helpdesk alternatives Highest Rated [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/6682/Revelation-helpdesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customizable Branding Add customized logos and colors to align with company branding Email Management Manage, store and organize emails within the system or via third-party apps Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Revelation helpdesk 15 features System alerts about the need to escalate an issue or request Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Manage, store and organize emails within the system or via third-party apps Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 3.2 (5) 3.2 Based on 5 reviews ## Pricing Value for money 3.2 (5) Free Trial Free Version Basic $19.00 Per User,Per Month Value for money 3.2 (5) 3.2 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (5) 3.6 Based on 5 reviews ## User reviews Overall rating 3.6 Based on 5 reviews Filter by rating 5(1) 4(2) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent DB Donald B. IT Support Manager Insurance ### "Revelation Review From a Support Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 23, 2019 it has it's pros and cons but it would work well for small businesses. Pros It's pretty straight forward and you dont have to step through a lot of hoops to enter tickets. Cons I think the reporting could be better and offer more on the fly reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PW Paul W. Director Information Technology and Services ### "Revelation Cloud Version Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 April 11, 2019 IT managed service job system Pros The software is fairly simple to use but not intuitive at all in many areas As a result users easily use a small subset of it Cons Compared to the local server vesion that we used for many years is reliability of search is very weak There are times when you have no confidence that you are seeing all the relevant information The more we try to do with it the more we hit limitations , in reporting especially The core design is too limited so the reporting is the same Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Cory B. Technical Support Manager Information Technology and Services ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2019 I work in the IT department for a school district. We use the product to support our district's needs. It does a good job of handling our various types of requests with different deadline requirements. Pros I like the flexibility that this program gives you. It is fairly easy to customize based on your needs. I also like that the company is small enough that it takes into consideration, and sometimes implements, my feature requests. Cons The pre-built and custom reports could use some improvement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Chad G. Help Desk Manager Primary/Secondary Education ### "Revelation Helps Organize" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 9, 2019 The customer service has been stellar. My account rep has kept in contact for the past year since I originally signed up. And he was beyond helpful and his knowledge of the product and features was invaluable since I had dozens of questions over the trial period. He and a couple of the techs have been very responsive to any other questions/issues as they have come up (which have been few). I think my favorite part of the software is the Outlook Bridge and just the simple interface makes it that much easier to use. It can seem complicated, but by taking some time to truly test it out (we took 1-2 months to really get the entire dept to try/use it) with me being the one that uses it 99% of the time, it has become an invaluable product here for my dept at the university. THANKS! Pros I like the fact I can log a ticket Directly from Outlook. Tech Support also added the ability to "edit" the Subject which makes it even better. Since I am the Help Desk Manager staff a Help Desk of 15 students, along with 11 co-workers in the dept, Revelation has helped to get things organized in to a nice visual aspect. This helps me to quickly keep track of tickets and issues without having to make reminders, and save emails in my Inbox, etc. It's also nice to quickly find a past issue by a person or word/phrase or run a report on that type, etc. Cons Sometimes the Web Interface can be slow, but that can also be because of the network use here at the university at certain times of the day. The couple issues I've had, have actually been resolved when I have emailed Tech Support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User IT analyst Insurance ### "IT Analyst" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 9, 2019 from what my manager has told me the Rev help desk is very very slow to respond. Pros it gets the job done . keeps tickets orderly and allows us to easily find tickets Cons seems like we are always having to implement work around for certain tasks we want to accomplish and certain features are not available like tech availability options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)