YellowFish Software

Revelation helpdesk


3.5 / 5
5 reviews

Who Uses This Software?

Revelation helpdesk is a complete helpdesk solution for companies who already use Office365. Revelation helpdesk can be configured to any customer service business structure.


Average Ratings

5 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Pricing Details
    Pricing based upon features. Free version provides 3 agent license
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • YellowFish Software
  • www.revelationhelpdesk.com
  • Founded 2001
  • United States

About Revelation helpdesk

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way.


Revelation helpdesk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Revelation helpdesk Reviews Recently Reviewed!


Revelation Helps Organize

Apr 09, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact I can log a ticket Directly from Outlook. Tech Support also added the ability to "edit" the Subject which makes it even better. Since I am the Help Desk Manager staff a Help Desk of 15 students, along with 11 co-workers in the dept, Revelation has helped to get things organized in to a nice visual aspect. This helps me to quickly keep track of tickets and issues without having to make reminders, and save emails in my Inbox, etc. It's also nice to quickly find a past issue by a person or word/phrase or run a report on that type, etc.

Cons: Sometimes the Web Interface can be slow, but that can also be because of the network use here at the university at certain times of the day.

The couple issues I've had, have actually been resolved when I have emailed Tech Support.

Overall: The customer service has been stellar. My account rep has kept in contact for the past year since I originally signed up. And he was beyond helpful and his knowledge of the product and features was invaluable since I had dozens of questions over the trial period. He and a couple of the techs have been very responsive to any other questions/issues as they have come up (which have been few). I think my favorite part of the software is the Outlook Bridge and just the simple interface makes it that much easier to use. It can seem complicated, but by taking some time to truly test it out (we took 1-2 months to really get the entire dept to try/use it) with me being the one that uses it 99% of the time, it has become an invaluable product here for my dept at the university. THANKS!

Revelation Cloud Version Review

Apr 11, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The software is fairly simple to use but not intuitive at all in many areas

As a result users easily use a small subset of it

Cons: Compared to the local server vesion that we used for many years is reliability of search is very weak

There are times when you have no confidence that you are seeing all the relevant information

The more we try to do with it the more we hit limitations , in reporting especially

The core design is too limited so the reporting is the same

Overall: IT managed service job system

Great Product

Apr 10, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the flexibility that this program gives you. It is fairly easy to customize based on your needs. I also like that the company is small enough that it takes into consideration, and sometimes implements, my feature requests.

Cons: The pre-built and custom reports could use some improvement.

Overall: I work in the IT department for a school district. We use the product to support our district's needs. It does a good job of handling our various types of requests with different deadline requirements.

Revelation Review From a Support Manager

Apr 23, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It's pretty straight forward and you dont have to step through a lot of hoops to enter tickets.

Cons: I think the reporting could be better and offer more on the fly reports.

Overall: it has it's pros and cons but it would work well for small businesses.

IT Analyst

Apr 09, 2019
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: it gets the job done . keeps tickets orderly and allows us to easily find tickets

Cons: seems like we are always having to implement work around for certain tasks we want to accomplish and certain features are not available like tech availability options.

Overall: from what my manager has told me the Rev help desk is very very slow to respond.