--- title: "Revelation helpdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Revelation helpdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/6682/Revelation-helpdesk/" page_type: "product" language: "en" --- # Revelation helpdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Revelation helpdesk ## What is Revelation helpdesk? Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. ## What is Revelation helpdesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Revelation helpdesk?[Manage this product listing](https://www.g2.com/products/revelation-helpdesk/claim_requests/new?auto=true) ## Revelation helpdesk Overview Updated September 2026 AI summary Revelation helpdesk provides businesses of all sizes with tools to manage customer service interactions, offering features such as ticket management, multi-channel communication, SLA management, and knowledge base administration. It supports customizable branding, real-time chat, and feedback surveys. Available on cloud and desktop platforms, it is suited for organizations seeking structured help desk and customer support capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Revelation helpdesk 3.6 (5) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (5) Ease Of Use 4.5 (43) Value For Money 3.2 (5) Value For Money 4.4 (32) Customer Service 3.6 (5) Customer Service 4.5 (42) ## Revelation helpdesk alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (39)](https://www.capterra.com/p/101273/Agiloft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Revelation helpdesk Overview ### What company size and specific industries is Revelation helpdesk built for? Revelation helpdesk is designed for companies that already use Office365, especially customer service businesses of any size or structure. It does not target a specific industry, but it fits organizations that need a helpdesk built around Office365 workflows and support operations. Features and Usability ### What are the key features of Revelation helpdesk? Revelation helpdesk includes support ticket management, ticket management, and workflow configuration for case handling, plus multi-channel communication, email management, and real-time chat. It also offers a self service portal, knowledge base management, SLA management, reporting/analytics, and alerts/escalation for tracking and response control. Getting Started and Support ### What training and onboarding options does Revelation helpdesk offer? Revelation helpdesk provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports face-to-face setup and instruction, live online sessions allow guided remote learning, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Revelation helpdesk offer? Revelation helpdesk provides chat support. No reviewer feedback about support is available, so user experience with response speed, helpfulness, or common issues cannot be described from the catalog data. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Revelation helpdesk supports **Ticket Management** and **Support Ticket Management**, giving support teams a clear way to organize requests, track issue status, and manage customer inquiries from intake through resolution. However, it does not include **Real-Time Notifications**. Instead, it offers **Service Level Agreement (SLA) Management** (**40%**) and **Call Center Management** (**39%**), which can help teams monitor response commitments and handle phone-based support more effectively, helping businesses maintain service standards and improve day-to-day case handling. Alerts/Escalation System alerts about the need to escalate an issue or request Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customizable Branding Add customized logos and colors to align with company branding Document Storage Store and organize documents in a centralized system Email Management Manage, store and organize emails within the system or via third-party apps Revelation helpdesk 16 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 3.2 (5) 3.2 Based on 5 reviews ## Pricing Value for money 3.2 (5) Free Trial Free Version Basic $19.00 Per User,Per Month Value for money 3.2 (5) 3.2 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (5) 3.6 Based on 5 reviews ## User reviews Overall rating 3.6 Based on 5 reviews Filter by rating 5(1) 4(2) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent DB Donald B. IT Support Manager Insurance ### "Revelation Review From a Support Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 23, 2019 it has it's pros and cons but it would work well for small businesses. Pros It's pretty straight forward and you dont have to step through a lot of hoops to enter tickets. Cons I think the reporting could be better and offer more on the fly reports. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PW Paul W. Director Information Technology and Services ### "Revelation Cloud Version Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 April 11, 2019 IT managed service job system Pros The software is fairly simple to use but not intuitive at all in many areas As a result users easily use a small subset of it Cons Compared to the local server vesion that we used for many years is reliability of search is very weak There are times when you have no confidence that you are seeing all the relevant information The more we try to do with it the more we hit limitations , in reporting especially The core design is too limited so the reporting is the same Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Cory B. Technical Support Manager Information Technology and Services ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2019 I work in the IT department for a school district. We use the product to support our district's needs. It does a good job of handling our various types of requests with different deadline requirements. Pros I like the flexibility that this program gives you. It is fairly easy to customize based on your needs. I also like that the company is small enough that it takes into consideration, and sometimes implements, my feature requests. Cons The pre-built and custom reports could use some improvement. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CG Chad G. Help Desk Manager Primary/Secondary Education ### "Revelation Helps Organize" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 9, 2019 The customer service has been stellar. My account rep has kept in contact for the past year since I originally signed up. And he was beyond helpful and his knowledge of the product and features was invaluable since I had dozens of questions over the trial period. He and a couple of the techs have been very responsive to any other questions/issues as they have come up (which have been few). I think my favorite part of the software is the Outlook Bridge and just the simple interface makes it that much easier to use. It can seem complicated, but by taking some time to truly test it out (we took 1-2 months to really get the entire dept to try/use it) with me being the one that uses it 99% of the time, it has become an invaluable product here for my dept at the university. THANKS! Pros I like the fact I can log a ticket Directly from Outlook. Tech Support also added the ability to "edit" the Subject which makes it even better. Since I am the Help Desk Manager staff a Help Desk of 15 students, along with 11 co-workers in the dept, Revelation has helped to get things organized in to a nice visual aspect. This helps me to quickly keep track of tickets and issues without having to make reminders, and save emails in my Inbox, etc. It's also nice to quickly find a past issue by a person or word/phrase or run a report on that type, etc. Cons Sometimes the Web Interface can be slow, but that can also be because of the network use here at the university at certain times of the day. The couple issues I've had, have actually been resolved when I have emailed Tech Support. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User IT analyst Insurance ### "IT Analyst" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 9, 2019 from what my manager has told me the Rev help desk is very very slow to respond. Pros it gets the job done . keeps tickets orderly and allows us to easily find tickets Cons seems like we are always having to implement work around for certain tasks we want to accomplish and certain features are not available like tech availability options. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.