--- title: "Workday HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Workday HCM the right Human Resources solution for you? Explore 1759 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/66908/Workday-HCM/reviews/" page_type: "reviews" language: "en" --- Workday HCM 4.5 (1759) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 27th, 2026 # Reviews of Workday HCM Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Amanda M ManagerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Its modern interface and self-service features help streamline everyday tasks and improve efficiency for both employees and managers. While there is a bit of a learning curve and some features can feel complex at times, the system’s reliability, real-time data access, and continuous updates make it a strong and effective tool for human capital management.“ April 19, 2026 HT Hailie T RNHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “If there is not a stable internet connection, the app can be glitchy at times. When necessary, changes need to be made by an associate such as address or phone number, they have to go through administration which can delay this change from processing immediately.“ April 15, 2026 Jacquelyn V Community Health WorkerInsurance, 10,001+ employeesUsed the software for: 1-2 years. “Workday HCM offers a clean, modern interface and a unified platform for HR, payroll, and talent management, which simplifies many processes.“ April 24, 2026 Melissa R Customer service supportFood & Beverages, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The user interface can feel clunky and unintuitive for daily users, especially when trying to navigate complex payroll tasks or historical data.“ June 25, 2026 Waghlis T Software Dev ManagerComputer Software, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The interface is clear and most functions are intuitive, allowing me to quickly find the information I need and complete routine HR processes efficiently. While there are some areas that could be improved, such as report speed and navigation, the overall experience has been good and the platform provides useful tools that support effective team management.“ March 7, 2026 CT Cameron T IT Service Desk AnalystFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “It is very hard to be negative / suggest improvements about workday, but I would say the one thing stopping it from being a complete user friendly system is the lack of customisation, for example there is no ability to set your own theme / colour code certain things which may cause accessibility issues for some people.“ February 25, 2026 JP Jacob P Lead Benefits AnalystGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “In nearly two decades working in HR, finance, and benefits administration across both small charter schools and large municipal government, I’ve implemented and managed several HR systems from basic payroll platforms to comprehensive HRIS solutions.“ January 30, 2026 Ramesh D IT AnalystUtilities, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Complex navigation and frequent updates can slow user adoption as they don't have all the resources to catchup with the updates and latest technologies.“ January 30, 2026 ## Showing most helpful reviews Showing 1-25 of 1759 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gopal B. Associate Manager Human Resources Used the software for: 1-2 years ### "your workday! will be a great day" January 6, 2026 4.0 Overall, the features are good as compared to SAP SF, and Oracle Teleo. if someone is looking for bulk hiring and managing the data, and a single platform workday would be great. Pros Vendor management and candidate management help to manage the data for business leaders, as well as with self-work productivity. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) For real real-time tracking system and vendor management Review Source RK Rick K. Manager Global Onboarding Retail Used the software for: 1-2 years ### "Workday HCM Makes Everything Better and Continues to be a Game Changer" January 30, 2026 5.0 Workday has really grown on me and continues to evolve and get better. I do not see any other platforms out there (Oracle HCM, SuccessFactors, etc) that perform like Workday does or are investing and taking the strides that Workday is currently taking. I see Workday as "best in class". Is it perfect - no, but my experience continues to get better with each release. Pros Having previous experience at companies that utilized multiple systems integrated together where we had to manage multiple integration error logs and such I really love that Workday HCM is a truly "core" product that brings all the modules HR, Onboarding, Payroll, Benefits, etc. together into a single system. Also, like that there is a reporting component built into the product so that as we configure new features we can also report on them. Also, it is beneficial in that it is translated/translatable so it can be used globally and also has a mobile interface so users can utilize it via a mobile device. Cons During the early stages of Workday I was not sure I was going to like it as coming from multiple platforms that was familiar with to a way more robust single platform was a learning curve and initially thought that Workday was very vanilla in that certain basic things did not seem configurable, but over the past few years Workday has become 2nd nature as have become more familiar with the product and the Workday Product team has continued to listed to customers on Workday Community and enhance the product to make it better. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) Allowed us to move multiple systems into a unified, cloud based platform that centralizes everything and gave us the "best bang for our buck". Review Source JB Jenna B. Manager Hospitality Used the software for: 1-2 years ### "Simple to use as long as paying close attention" February 13, 2026 3.0 Haven't had many issues, only sometimes it doesn't like to work with learnings in aspects of loading modules or confirming completion. Pros ease of use, simple to navigate most of the time. Timekeeping is very simple to use on it, though wish I could view schedules and corrections as a whole. Cons testing, the learning side likes to glitch out. as well as trying to put in schedules, a bit difficult to navigate putting in Teams scheduling. It's not easy to upload 1 whole schedule, so have to resort to adding one at a time. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) The company changed for better integration for the client. Review Source VR Verified Reviewer Community Health Worker Insurance Used the software for: 1-2 years ### "Powerful and scalable Solution to Everyday Business Processes" April 24, 2026 5.0 Workday HCM offers a clean, modern interface and a unified platform for HR, payroll, and talent management, which simplifies many processes. Reporting and analytics are strong, with real-time data that’s useful for decision-making. However, the system can feel complex for new users, and certain workflows require multiple steps that aren’t always intuitive. Configuration flexibility is a plus, but it often requires experienced admins to manage effectively. Performance is generally reliable, though occasional slowdowns occur during peak usage. Overall, it’s a powerful and scalable solution, best suited for organizations willing to invest time in proper setup and training. Pros Seamless incorporation of utilization of product features in collaboration with payroll management software makes one-stop access a breeze. Cons I have not found anything yet that I am dissatisfied with in workday thus far. Every aspect of this application has been positive. Review Source RD Rachelle D. Sr Director of Payroll Consumer Goods Used the software for: 2+ years ### "Powerful, flexible and user friendly for Payroll" February 2, 2026 5.0 Workday has been an excellent solution for our payroll processing. The interface is intuitive and user friendly, so it’s easy to navigate even for less technical users. What I appreciate most is the flexibility and level of customization—reports, workflows, and fields can be tailored to match our specific payroll processes and policies. Once configured, payroll runs are smooth, accurate, and consistent, and the system makes it simple to track changes and audit activity. Overall, Workday has streamlined our payroll operations and given us much better visibility and control. Pros Very user-friendly interface that’s easy to learn and navigate. Highly flexible and customizable to match our specific payroll processes. Streamlines payroll processing and reduces manual work and errors. Strong reporting capabilities with configurable reports and dashboards. Cons Workday is so highly customizable that it can become complex quickly, and configuring or changing certain workflows often requires more time and expertise than expected Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Workday HCM We experienced ongoing challenges with ADP’s customer service. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We transitioned from Paycom due to limitations in its tax engine and insufficient reporting capabilities. Review Source VR Verified Reviewer IT Analyst Utilities Used the software for: 2+ years ### "One Place for all your Enterprise needs" January 30, 2026 5.0 Pros Unified HR data for global workforce management AI-driven talent and skills management tools Integrated payroll with real-time analytics Configurable workflows and business processes Powerful reporting and predictive analytics Employee self-service and mobile accessibility Cons Complex navigation and frequent updates can slow user adoption as they don't have all the resources to catchup with the updates and latest technologies. Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) Reason for choosing Workday HCM Easy of use compare to other products; as the cost is same for almost all the cloud based products. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) On-premise to cloud; to avoid dependency on the infrastructure teams like network, dbas etc. Review Source AB Amy B. Program Manager Financial Services Used the software for: 2+ years ### "Platform Manager Preference" January 30, 2026 5.0 There isn't a system that I could imaging supporting and advocating for in our organization. I spent 20+ years in HR sometimes with 20+ systems. Now, with Workday, we may have a few others outside of Workday, but we can keep the number reasonable, manageable and when needed - talk directly to Workday on enhancements. Pros It covers everything we need. And what it doesn't cover, we can connect easily to another solution. Cons There are a lot of add-ons that you have to have to make it all work sometimes. This can be prohibitive of keeping a solution all in one place without spending significantly more than anticipated. Switched from [ICIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) We wanted one, consolidated platform to support our people and financial data. Review Source VR Verified Reviewer Sr Workday HCM Analyst Hospital & Health Care Used the software for: 2+ years ### "The tool is great! The company needs to reevaluate their priorities." November 5, 2025 4.0 I've loved the tool itself. The company is quite rigid with subscription agreements which can be challenging when organizational changes are bound to happen within a 3-7 year period. When I first started working with them, they really cared about their employees and customers and it showed in everything they did. Now, under new leadership it's clear that their priorities have changed and not for the better. Pros I love how customizable everything is. We can build everything that our organization needs to track for compliance, document management, HR Management, Payroll Management, Learning and Talent. Cons I would like additional options for communicating with our end users. The UI is the top priority for my team and while Workday is certainly improving on this, I think there's a lot more that can be done in ESS and MSS as well utilizing AI more effectively across the platform. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Workday HCM UKG was very similar to Mosaic so we wanted to get far away from that. ADP seemed overly clunky from a user perspective. There were concerns about Rippling's ability to scale. Review Source Omotola A. Associate Professor Education Management Used the software for: 1-2 years ### "Worth The Hype" January 17, 2026 4.0 Overall, it is a good tool for managing a lot of workers/employees and it make it easy to standardize expectation across multiple departments Pros Centralization of documents and work processes that makes it easy to have documentation in one place and not scattered all over. Cons It wonky when you first get started without clear instructions on how to navigate the workflow. Things are not well grouped in folders or spaces to ensure differentiation. Switched from [Gusto](https://www.capterra.com/p/194047/Gusto/) I work for a state University and Workday won the bid. Review Source Ynna L. Sr Manager, People Analytics Pharmaceuticals Used the software for: 1-2 years ### "Workday HCM" December 12, 2025 4.0 Pros Easy to use and intuitive. All that we need from HR process and software are there! There were issues but resolved eventually Cons Sometimes other softwares give better user experience.setting up in the backend is a bit difficult but smooth after Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Growing company and need to integrate all processes Review Source GG Gagan G. Workday Specialist Medical Devices Used the software for: 2+ years ### "Reliable HR Solution" November 5, 2025 4.0 Overall, Workday HCM has been very positive. It does streamline many HR and processes, reducing manual effort and improving data accuracy across the organization. Comprehensive view of our workers, makes it easier to manage employee information, performance, and career development in one place. Pros User Interface, flexibility of business processes, Machine Learning Suggestions, Unified Platform and scalability Cons Mobile functionality, while improving, doesn’t always offer the similar experience as of browser. Customization and reporting sometimes has limitation and require additional modules like Prism/Extend that is quite expensive. Switched from [Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/) To move to a more unified, cloud based HR platform that offered better usability and faster access to real-time data Review Source CC Casey C. HRIS Analyst Education Management Used the software for: 2+ years ### "HCM Review" November 12, 2025 4.0 Pros A centralized place for all HR related transactions, visibility into how long the transactions take and ease of finding them mid-process. Cons It can be difficult to get our customers to pay attention to notifications, so more customization options there would be helpful. Switched from [PeopleAdmin](https://www.capterra.com/p/130637/SelectSuite/) Poor functionality/customer service and wanting a full HCM system (everything else was paper) Review Source Elon E. Audit Banking Used the software for: 6-12 months ### "Powerful enterprise HR platform with strong analytics, though complex to deploy" April 30, 2026 5.0 Pros What I liked most about Workday HCM is the quality of its centralized data model. In practice, employee information, approvals, org charts, talent data, and reporting are managed in one ecosystem. For example, this makes headcount monitoring, workforce planning, and governance much more reliable than using disconnected systems. Cons What I liked least about Workday HCM is that implementation and administration can be demanding. In practice, the platform is powerful, but configuration, change management, and user adoption require strong internal ownership. It can also be expensive for smaller organizations. Review Source KG Kerry G. Patient Account Services Associate Medical Practice Used the software for: 1-2 years ### "#1 for Company Employee Tracking System." April 13, 2026 5.0 Rewarding, beneficial, user friendly, organized. I really think it has helped me stay on top of my pay and time off, for keeping track of my time available PTO and sick time. My merits and raises. My performance and goal all in one app. I love this. Pros It carries a lot of information that an individual would need right at there hands for pay tax elections. You time requesting office, leaves of absence. I really enjoy this tracking tool. I have used it for about 2 years now with my Employer R1. You can customize it and add learning as well and performance reviews and goal setting. It is a great way to track your employees and offer a very user friendly application for them as well to stay connected with all documents. I love the fact that it’s shod graphs of your team members and management and also your direct contact for support. You can complete many training and certificates through this application as well for job role management and staying up to date with clearances, certificates and government policies. I truly enjoy this application and think a lot of employer should use this to help there employees stay on top of thre time, benefits, notifications, goals, performance, job postings, certificates, testing. Requesting time off and all documents is very nice as well. Cons There is not much I do not enjoy about this app. I have not found anything to honestly complain about. Review Source BZ Blythe Z. Manager, HR Technology Hospital & Health Care Used the software for: 2+ years ### "I drink the Workday Kool-Aid" January 30, 2026 5.0 I am a Workday fan - I think it is an amazing product - I have been using it for almost 10 years - it does feel a bit grandiose now and the AI focus seems overwhelming - but I used to really love it Pros I like the endless possiblities and the customization for the businesses using it. I like that most of the configuration troubleshooting can be managed in house Cons Once you think you know something, they change it - Also, it feels like the everything now is an add-on for a price - I also liked it better when Workday Community wasnt using the Ideation hub and I can no longer access things if I'm not in a certain group. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) moving to one platform from many. Review Source RANDY K. WELDER Machinery Used the software for: 2+ years ### "WORKDAY USER PLATFORM" April 13, 2026 5.0 OVERALL A GREAT EXPERIENCE. IT DOES MAKE ME UNEASY TO MOVE TO DIFFERENT SIGHTS TO ACCESS SOME OF MY INFORMATION Pros WORKDAY IS A PRODUCT THAT IS EASY TO USE AND HAS HR ALL IN ONE PLACE. IT IS EASY TO ACCESS YOUR PAYROLL INFORMATION AND GET ANY DUPLICATE PAYCHECKS YOU MAY NEED. Cons THE ONLY CON IS SOMETIMES BECAUSE THERE IS SO MUCH INFORMATION IN ONE PLACE IT IS EASY TO GET LOST. YOU NEED TO FIGURE OUT WHERE THE INFORMATION IS ONCE YOU HAVE MASTERED THAT YOU ARE ALL SET. Review Source Latoya B. Branch Manager Banking Used the software for: 2+ years ### "Ease of use " April 14, 2026 5.0 As a leader within several companies I’ve had the opportunity to use this system and I’m continuing to see improvements Pros It’s very user friendly. In addition to time tracking and management, it allows associates to enter their goals. Cons Nothing as of yet to determine any opportunity areas. I’m seeing more features are being added that’s beneficial. Review Source VR Verified Reviewer Tier III Techician Information Technology and Services Used the software for: 6-12 months ### "Efficient and gets the job done with minor disadvantages" January 11, 2026 5.0 Overall, for me the interface did not brother me to much and I was able to be comfortable with it in a couple of weeks, and it can really help streamline HR, payroll and other functions. Pros I like that it creates a unified system, centralizes HR, benefits, talents and it in ONE platform. It allows for employees to request time-off requests, pay slips and other benefits. My coworkers have said that it allows for good mobile functionality as well. Overall, it automates workflows and reduce manual work (such as automating the payroll, and allowing approval functions), and allow access to reporting and analytics for workplace insights. Cons I think its valuable for larger companies like mine but for smaller companies it can be expensive. While the interface is easy to read while configuration and customization can be complex and will require training. Furthermore, I found some interfaces to clunky or where some simple tasks is buried under multiple menus. Review Source VR Verified Reviewer Commercial Advisor Oil & Energy Used the software for: 2+ years ### "Great for employers, cumbersome for applicants" April 4, 2026 5.0 Pros Customer support was great, any bugs were fixed quickly. Appealing and user-friendly interface. Intuitive layout. Cons In job applications, the applicant must fill out many fields that could be theoretically automatically filled out based on their resume Review Source MD Mitchell D. Treasury Associate Banking Used the software for: 2+ years ### "Useful and Resourceful " March 18, 2026 4.0 Overall experience is fairly great. I would rate it from four out of five as applications can become more developed. Wasn't able to find a Salesforce integration unless I missed it but would be nice to integrate with such enterprise tools as well as CRM integrations for full panel summary of everything like Tableau does. Pros I really enjoy Workdays user interface. It makes the process for payroll schedule submissions and career development reviews easier and well organized. The layout is perfect for reporting and HR management. Cons They don't have a dark mode option, everything is so bright on screen by default. Need more user options for employees to co create task list rather permissions. Review Source VR Verified Reviewer Territory Account Exec Information Technology and Services Used the software for: 1-2 years ### "Workday Review" December 10, 2025 5.0 My overall experience with Workday has been really great. I have had the best work experience, from managing my personal details, contracts, leave days and any query related to HR. Workday makes all this easy and smooth to manage and with the use of AI, it makes everything efficient and makes the team more efficient in what they do. I love using Workday and will continue using it Pros What I love the most about Workday is that it’s really easy to use and is user friendly. Workday makes life easier when it comes to time off and leave days. Everything is automated and it’s easy to request for leave days and check how many leave days you’re left with. It also makes it easy to manage your details and contracts. In a nutshell, Workday gives the best employee experience Cons There is nothing I do not like about Workday. It’s gives us everything we need, and gives us value for money Review Source Mudit M. Quality Automation Specialist Computer Software Used the software for: 2+ years ### "Probably the best HR tool" January 10, 2026 5.0 A great tool for employee record management. with a clean ui it offers seemless experience to the users Pros workday is very easy to use and very popular among all the other receruitment tools. It has got so much to offer from payroll management to employees record management, it has so much to offer Cons The workday team has got fullday unavailabilty at some weekends that it becomes impossible to use it over weekend Review Source VR Verified Reviewer Systems Administrator Education Management Used the software for: 2+ years ### "Workday Timesaver 5/5" September 23, 2025 5.0 My overall experience has been great. Having everything in once place and under one login is very helpful and saves a lot of time. Especially managing time off and viewing our organization. Pros The thing I like most about Workday is the ability to manage/view both pay, time off, and reporting structure all in one place. Cons The thing I like least is the notifications and "tasks" feautures can be improved. Some are persistent and tough to make go away. Review Source GH Greta H. HRIS Analyst Higher Education Used the software for: 2+ years ### "Workday - Easy to Use to End-User but Provides Challenge for HRIS Professionals" November 6, 2025 5.0 My overall experience has been quite positive. The feedback I hear from our end users is typically that it has been very helpful in managing their teams. Pros I like that anyone truly can learn to use Workday (from an HRIS perspective), but it does take years of training and learning the system. From a typical end user standpoint, it has proven helpful in data management. Cons The challenge of calc fields. I often spend hours upon hours trying to create a calc field, hoping it'll work. Review Source NM Noah M. HR Assistant Retail Used the software for: 6-12 months ### "Working with Workday" October 24, 2025 5.0 I liked using Workday from the employee and employer perspective. I found that it was useful and easy to use. Pros I liked that Workday was very user friendly and fairly intuitive to use. Employees were able to pick it up and use it very easily which was nice that I did not have to train people on how to use it. Cons I can't say that there is anything in particular that I disliked about it. The most I could say is that the mobile app required a good internet connection to load and that could make using it while out difficult. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.