# Workday HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Workday HCM the right Human Resources solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/66908/Workday-HCM/reviews --- Workday HCM 4.5 (1753) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Reviews of Workday HCM Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Amanda M ManagerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Its modern interface and self-service features help streamline everyday tasks and improve efficiency for both employees and managers. While there is a bit of a learning curve and some features can feel complex at times, the system’s reliability, real-time data access, and continuous updates make it a strong and effective tool for human capital management.“ April 19, 2026 HT Hailie T RNHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “If there is not a stable internet connection, the app can be glitchy at times. When necessary, changes need to be made by an associate such as address or phone number, they have to go through administration which can delay this change from processing immediately.“ April 15, 2026 Jacquelyn V Community Health WorkerInsurance, 10,001+ employeesUsed the software for: 1-2 years. “Workday HCM offers a clean, modern interface and a unified platform for HR, payroll, and talent management, which simplifies many processes.“ April 24, 2026 CT Cameron T IT Service Desk AnalystFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “It is very hard to be negative / suggest improvements about workday, but I would say the one thing stopping it from being a complete user friendly system is the lack of customisation, for example there is no ability to set your own theme / colour code certain things which may cause accessibility issues for some people.“ February 25, 2026 Waghlis T Software Dev ManagerComputer Software, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The interface is clear and most functions are intuitive, allowing me to quickly find the information I need and complete routine HR processes efficiently. While there are some areas that could be improved, such as report speed and navigation, the overall experience has been good and the platform provides useful tools that support effective team management.“ March 7, 2026 Ramesh D IT AnalystUtilities, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Complex navigation and frequent updates can slow user adoption as they don't have all the resources to catchup with the updates and latest technologies.“ January 30, 2026 JP Jacob P Lead Benefits AnalystGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “In nearly two decades working in HR, finance, and benefits administration across both small charter schools and large municipal government, I’ve implemented and managed several HR systems from basic payroll platforms to comprehensive HRIS solutions.“ January 30, 2026 Adarsh P Senior Campaign SpecialistMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “You see Year end reviews require us spending precious time and effort into writing them out, think of a scenario where your manager pinged you while writing and you spent 5 mins away and later come back to see the session timed out without saving your thoughts?!!!!!!!!!!“ June 19, 2025 ## Showing most helpful reviews Showing 1-25 of 1753 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gopal B. Associate Manager Human Resources Used the software for: 1-2 years ### "your workday! will be a great day" January 6, 2026 4.0 Overall, the features are good as compared to SAP SF, and Oracle Teleo. if someone is looking for bulk hiring and managing the data, and a single platform workday would be great. Pros Vendor management and candidate management help to manage the data for business leaders, as well as with self-work productivity. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) For real real-time tracking system and vendor management Review Source Omotola A. Associate Professor Education Management Used the software for: 1-2 years ### "Worth The Hype" January 17, 2026 4.0 Overall, it is a good tool for managing a lot of workers/employees and it make it easy to standardize expectation across multiple departments Pros Centralization of documents and work processes that makes it easy to have documentation in one place and not scattered all over. Cons It wonky when you first get started without clear instructions on how to navigate the workflow. Things are not well grouped in folders or spaces to ensure differentiation. Switched from [Gusto](https://www.capterra.com/p/194047/Gusto/) I work for a state University and Workday won the bid. Review Source HT Hailie T. RN Hospital & Health Care Used the software for: 2+ years ### "Good for Associates" April 15, 2026 5.0 Overall, a pleasant experience using workday as an associate and I would like to utilize this system at careers in the future. Pros This program is user friendly for both associates and managers. You are able to access your paystubs and pay rate as an associate and process payroll as a manager. HR is able to upload any important documents into a candidate's portal as well as any past work experience/certifications. Lots of organizations utilize Workday and it is seemingly good value. Not many bugs that have been noted. Customer support is helpful when making changes to your personal profile. Cons If there is not a stable internet connection, the app can be glitchy at times. When necessary, changes need to be made by an associate such as address or phone number, they have to go through administration which can delay this change from processing immediately. Review Source JB Jenna B. Manager Hospitality Used the software for: 1-2 years ### "Simple to use as long as paying close attention" February 13, 2026 3.0 Haven't had many issues, only sometimes it doesn't like to work with learnings in aspects of loading modules or confirming completion. Pros ease of use, simple to navigate most of the time. Timekeeping is very simple to use on it, though wish I could view schedules and corrections as a whole. Cons testing, the learning side likes to glitch out. as well as trying to put in schedules, a bit difficult to navigate putting in Teams scheduling. It's not easy to upload 1 whole schedule, so have to resort to adding one at a time. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) The company changed for better integration for the client. Review Source RR Ricky R. Oncology Financial Navigator Hospital & Health Care Used the software for: 2+ years ### "Great Platform" March 3, 2026 4.0 As a user, I have felt more connected with HR management, especially when they create a "ticket," and you can see what steps are taken to get my issue resolved. Kudos! Pros The ease of use for users to view multiple facets of their employment, including payroll, learning, benefits, and personal data.qq Cons Sometimes navigation is not very intuitive, and the learning curve can be steep. If you figure it out, the tools are very useful. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) I was not involved in the switch decision making so I don't know the reason. Review Source SK Sheniga K. Consultant Accounting Used the software for: 2+ years ### "Workday review" May 28, 2026 4.0 Overall, Workday HCM delivers a robust and scalable solution for managing people processes in a structured and controlled way. It is well suited for organisations with complex requirements and governance needs. While there is a learning curve and ongoing effort required to maintain and optimise the system, it provides strong long-term value when implemented and managed effectively. Pros Workday HCM provides a comprehensive and integrated platform for managing core HR processes. It offers strong configuration capabilities, enabling organisations to align the system closely with their business processes. Reporting and data visibility are powerful, allowing for better insights and decision-making. The ability to manage multiple HR functions—such as recruitment, compensation, and talent—within a single system is a key strength. Cons Workday HCM requires a significant level of expertise to configure and maintain effectively. Governance, security, and process design need to be well established, otherwise complexity can increase quickly. Some changes require careful impact analysis and testing, and there can be a reliance on support or AMS teams for ongoing optimisation. For end users, certain processes may feel less intuitive compared to simpler systems. Review Source BM Bernice M. HR Hospital & Health Care Used the software for: 1-2 years ### "Easy-to-Use HR Platform That Keeps Everything Organized" June 8, 2026 4.0 My overall experience with Workday HCM has been positive. It helps simplify HR processes and keeps important employee information organized and easy to access. I find it useful for managing daily workforce tasks and staying up to date with company information. Pros I like that Workday HCM keeps everything in one place. It makes it easy to access employee information, manage schedules, request time off, and complete HR tasks without having to switch between multiple systems. The employee self-service features are especially convenient and save time. Cons Some parts of the system can be confusing when trying to find specific information, and certain tasks require several clicks to complete. It can take some time to learn all of the features, especially for new users. Review Source JW Julie W. Treatment Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Great for work" May 4, 2026 5.0 Pros I use this program at work, and it is very easy to use. I like the app and the ability to use the program anywhere. Cons From time to time we have problems logging in to the app or on the website and that can complicate things for management. Review Source DT Diana T. Clinical Manager Medical Practice Used the software for: 6-12 months ### "Workday Review" May 8, 2026 4.0 My overall experience with Workday was very strong with communication and costumer service, one of the best and over all web-base software. Pros I appreciate the service that workday provide to new hires, it is very easy to use for scheduling and for HR communication. Cons Workday only had very little interruption, some time the reply lags between new hires and employers, but this is such a small issue, that it can be improved very easy. Review Source MS Mary S. Library Education Management Used the software for: 6-12 months ### "Wonderful Workday" May 7, 2026 5.0 My experience has been wonderful with Workday. I would highly recommend it to anyone in need of time clock management. Pros Workday is a user friendly, great value platform for scheduling and time clock management that we utilize with ease. Cons I have encountered no cons when it comes to Workday. It has simplicity and straightforwardness that our organization greatly appreciates. Review Source AB Amy B. Program Manager Financial Services Used the software for: 2+ years ### "Platform Manager Preference" January 30, 2026 5.0 There isn't a system that I could imaging supporting and advocating for in our organization. I spent 20+ years in HR sometimes with 20+ systems. Now, with Workday, we may have a few others outside of Workday, but we can keep the number reasonable, manageable and when needed - talk directly to Workday on enhancements. Pros It covers everything we need. And what it doesn't cover, we can connect easily to another solution. Cons There are a lot of add-ons that you have to have to make it all work sometimes. This can be prohibitive of keeping a solution all in one place without spending significantly more than anticipated. Switched from [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) We wanted one, consolidated platform to support our people and financial data. Review Source JC Janine C. Sr Manager, HRIS Computer Software Used the software for: 2+ years ### "Workday HCM - always building and expanding to fit our needs" November 10, 2025 5.0 I've been using Workday HCM since 2018 as an Admin in all the HCM modules. Over this time, I have seen Workday expand, iterate and improve, and continuously innovate their platform to keep it the forerunner in the HRIS space. This not only challenges me to become a better Admin, but also provide the best solution for our business needs. I think this innovation is how Workday has stayed a top/leading solutions over the years. Pros Workday HCM is both infinitely customizable but also within my control as an Admin. Unlike other systems I've used, I can truly make our Workday tenant what I want and what the business needs. This allows us to solve our unique business needs while not having to purchase a highly customized system that is too hard or expensive to maintain. I also love that all of our employee data, benefits, time off, payroll, etc., is all within the one system. This helps create a seamless flow of our HR data to the downstream functions that need it. Cons Sometimes it is hard to know the "art of the possible" just based on your implementation. I know a lot of customers will go live with a basic setup and it can be hard to know what to do next. Switched from [Lattice](https://www.capterra.com/p/151676/Lattice/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) The need to move away from disparate systems into a consolidated platform that could grow with our company's needs. Review Source DK Donald K. Partner Professional Training & Coaching Used the software for: 1-2 years ### "Workday HCM" January 30, 2026 5.0 Workday has simplified our technology footprint at Loop. Previously we had several platforms operating in silos. Now we are fully integrated. Pros Ease of use, ability to configure to business needs, scalable, efficient, uptime. We use both HCM and Financials, so it is very valuable to have both under the same roof. Cons For smaller businesses with less business needs, it would be great to have a "lite" version with less rules. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Workday HCM Scalability. All products in one platform. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We needed a scalable solution that met our needs from a Financials and HR perspective. Review Source AR Arka R. Scientist II Biotechnology Used the software for: Less than 6 months ### "Highly recommend Workday for all size companies and sectors" January 2, 2026 5.0 Workday is super convenient and all-in-one. They occupy a good niche in HR management for internal employees and external applicants. I doubt any other software is up to par. Pros After starting at a new company, I found that Workday was excellent for onboarding task management. The requirements are itemized and quickly refresh once completed, helping me stay on task in a new environment that requires significant amounts of time for onboarding. Cons I'm still having some trouble using the organizational chart/tree lookup function. I think some training videos for this and other features would help a lot. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) Switched jobs from a small biotech company to a much larger one. Review Source GG Gagan G. Workday Specialist Medical Devices Used the software for: 2+ years ### "Reliable HR Solution" November 5, 2025 4.0 Overall, Workday HCM has been very positive. It does streamline many HR and processes, reducing manual effort and improving data accuracy across the organization. Comprehensive view of our workers, makes it easier to manage employee information, performance, and career development in one place. Pros User Interface, flexibility of business processes, Machine Learning Suggestions, Unified Platform and scalability Cons Mobile functionality, while improving, doesn’t always offer the similar experience as of browser. Customization and reporting sometimes has limitation and require additional modules like Prism/Extend that is quite expensive. Switched from [Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/) To move to a more unified, cloud based HR platform that offered better usability and faster access to real-time data Review Source VR Verified Reviewer Senior Research Scientist Building Materials Used the software for: 2+ years ### "Improved product, good for employee feedback" June 13, 2025 4.0 I'm glad that they've put time into improving their product over the last few years I have used it to make it a more enjoyable user experience. Pros Logging invoices is easier than the old system, the work flow is setup and easy to use. All in one capability for HR needs including ability to do goals, schedule company wide reminders, and provide employee feedback through Peakon. Cons The old software used to note save your goals and had trouble uploading, but they have fixed most of those bugs, so it is much easier to use now. Switched from [chris 21](https://www.capterra.com/p/38720/chris-21/) CHRIS21 is ridiculously outdated and really hard to use. Not user friendly at all and if no instructions are had even a basic thing like booking leave or logging miles is so hard. Review Source JP Jacob P. Lead Benefits Analyst Government Administration Used the software for: 2+ years ### "Workday Human Capital Management (HCM) - A Benefit's Analysts Review" January 30, 2026 5.0 In nearly two decades working in HR, finance, and benefits administration across both small charter schools and large municipal government, I’ve implemented and managed several HR systems from basic payroll platforms to comprehensive HRIS solutions. I’ve seen what works, what doesn’t, and what promises more than it delivers. This review draws from my direct experience using Workday HCM at the City of Tucson, where I support benefits administration, compliance tracking, and system configuration for thousands of employees and retirees. After working with Workday HCM for over two years at the City of Tucson, I can confidently say it’s a robust enterprise solution that delivers real value. In my previous role managing HR and finance for a charter school, we had separate systems for payroll, benefits, finance, and student information. Every month-end close involved manual reconciliation, data entry correction, and inevitable discrepancies. Workday eliminates that headache. The system excels at what enterprise HR platforms should do: unify data across finance and HR, automate complex processes, and provide actionable analytics. The single data model means benefits analysts like me can track enrollment changes, audit payroll deductions, and reconcile benefits vendor billing without jumping between multiple systems. The real-time reporting has been a game-changer developing timely reports, responding to ad-hoc data requests from City management, and reducing physical paperwork while increasing timeliness and accuracy of benefits enrollments and changes for employees and retirees. As a benefits analyst, the quality of Workday’s benefits module is particularly important to me. The system handles health, dental, vision, life insurance, disability, FSAs, HSAs, and more—all within a single interface. Employee self-service is intuitive enough that most staff & retirees can complete their own enrollments without assistance, which dramatically reduces the administrative burden during open enrollment. In addition to the above, I particularly appreciate the audit trail capabilities. Every benefits transaction—enrollments, changes, terminations—is logged with date stamps and user information. If questions arise months or years later about who made a change and when, I can pull that history instantly. For someone who’s spent countless hours investigating data discrepancies and disputes over why a change was made and how it impacted lives from paychecks to the ability to use insurance benefits, this is a significant quality-of-life improvement. Overall, Workday’s unified data model, comprehensive benefits administration, real-time reporting, and compliance capabilities make it a powerful platform for enterprise HR operations. \*Note that this is my personal & professional review and opinion and does not constitute the official views or opinions of my current or prior employers. Pros \* Unified data model \* Comprehensive benefits administration \* Real-time reporting \* Ease of use for employees Cons \* Configuration changes require a long lead time. External consultants are a necessity for successful initial implementation. Review Source BZ Blythe Z. Manager, HR Technology Hospital & Health Care Used the software for: 2+ years ### "I drink the Workday Kool-Aid" January 30, 2026 5.0 I am a Workday fan - I think it is an amazing product - I have been using it for almost 10 years - it does feel a bit grandiose now and the AI focus seems overwhelming - but I used to really love it Pros I like the endless possiblities and the customization for the businesses using it. I like that most of the configuration troubleshooting can be managed in house Cons Once you think you know something, they change it - Also, it feels like the everything now is an add-on for a price - I also liked it better when Workday Community wasnt using the Ideation hub and I can no longer access things if I'm not in a certain group. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) moving to one platform from many. Review Source VR Verified Reviewer Mortgage Officer Financial Services Used the software for: 1-2 years ### "Easy to use system" March 30, 2026 5.0 Overall, my experience with Workday HCM has been positive. It’s a reliable and user-friendly system that makes it easier to manage everyday HR tasks. While there are a few areas that could be more streamlined, it generally helps improve efficiency and keeps everything organized in one place. Pros I like how easy Workday HCM is to use and navigate. Everything is in one place, which makes managing HR tasks much more convenient. The self-service features and real-time information also help save time and make day-to-day tasks more efficient. Cons Sometimes it can be a little difficult to find specific features, especially if you don’t use them often. Certain processes also feel more complicated than they need to be, and reporting can take some time to get used to. Review Source Graeme S. Account Executive Computer Software Used the software for: 2+ years ### "Complete, and easy to use HCM" December 30, 2025 5.0 Pros I have used Workday both as a people manager for several years and as an individual employee, and it works very well from both perspectives. As a manager, it made it easy to manage my team, find employee information quickly, share updates, point people to the right resources, and handle things like time off approvals and recruitment in one centralized place. It reduced a lot of back and forth and kept everything organized. From an employee standpoint, it is equally easy to use. I can quickly book time off, manage my vacation schedule, review my employee information, and stay on top of tasks with clear and helpful notifications. Everything I need is easy to find, which makes day to day admin simple. Cons I do not have many cons to point out. Because it is such a robust platform, some workflows can feel a bit heavy for very simple tasks, but that is largely the tradeoff of having a powerful and comprehensive HCM system. Review Source VR Verified Reviewer Territory Account Exec Information Technology and Services Used the software for: 1-2 years ### "Workday Review" December 10, 2025 5.0 My overall experience with Workday has been really great. I have had the best work experience, from managing my personal details, contracts, leave days and any query related to HR. Workday makes all this easy and smooth to manage and with the use of AI, it makes everything efficient and makes the team more efficient in what they do. I love using Workday and will continue using it Pros What I love the most about Workday is that it’s really easy to use and is user friendly. Workday makes life easier when it comes to time off and leave days. Everything is automated and it’s easy to request for leave days and check how many leave days you’re left with. It also makes it easy to manage your details and contracts. In a nutshell, Workday gives the best employee experience Cons There is nothing I do not like about Workday. It’s gives us everything we need, and gives us value for money Review Source Trinidad F. Remote Assistance Operator Outsourcing/Offshoring Used the software for: 1-2 years ### "Workday works hard for you and your business" December 15, 2025 5.0 Overall my experience with Workday has been very positive. It's intuitive and the portals are designed to allow easy self-service. Also, the dashboard is very helpful. Pros Workday is a software suite that is unlike any other I have experienced before. It's an all-in-one application that centralizes so many business needs such as internal opportunities and positions, employee referrals, and additional company information. Cons Workday has so many features and functions, possibly too many. Sometimes the website/app can be overwhelming and difficult to navigate with so much content. Review Source VR Verified Reviewer App Developer Information Technology and Services Used the software for: 2+ years ### "Comprehensive but Complex HR Solution" February 26, 2026 4.0 Overall, Workday HCM is powerful and comprehensive, offering robust HR solutions, though it can be complex for newcomers. Pros I appreciated Workday HCM’s unified platform—streamlining HR, payroll, and talent management with intuitive, real-time insights. Cons The system can feel complex and overwhelming, with a steep learning curve for new users navigating its features. Review Source GH Greta H. HRIS Analyst Higher Education Used the software for: 2+ years ### "Workday - Easy to Use to End-User but Provides Challenge for HRIS Professionals" November 6, 2025 5.0 My overall experience has been quite positive. The feedback I hear from our end users is typically that it has been very helpful in managing their teams. Pros I like that anyone truly can learn to use Workday (from an HRIS perspective), but it does take years of training and learning the system. From a typical end user standpoint, it has proven helpful in data management. Cons The challenge of calc fields. I often spend hours upon hours trying to create a calc field, hoping it'll work. Review Source NM Noah M. HR Assistant Retail Used the software for: 6-12 months ### "Working with Workday" October 24, 2025 5.0 I liked using Workday from the employee and employer perspective. I found that it was useful and easy to use. Pros I liked that Workday was very user friendly and fairly intuitive to use. Employees were able to pick it up and use it very easily which was nice that I did not have to train people on how to use it. Cons I can't say that there is anything in particular that I disliked about it. The most I could say is that the mobile app required a good internet connection to load and that could make using it while out difficult. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.