--- title: "Workday HCM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Workday HCM the right Payroll solution for you? Explore 1777 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/66908/Workday-HCM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Workday HCM 4.5 (1777) [View alternatives](https://www.capterra.com/p/66908/Workday-HCM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Workday HCM Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews FG Fernando G Talent AcquisitionArchitecture & Planning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Workday HCM provides RRS Group with a centralized platform to manage employee information, onboarding, organizational structures, and employee records efficiently.“ September 3, 2026 Melissa R Customer service supportFood & Beverages, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The user interface can feel clunky and unintuitive for daily users, especially when trying to navigate complex payroll tasks or historical data.“ June 25, 2026 Samuel P Operations Content LeadMedia Production, 11 - 50 employeesUsed the software for: 1-2 years. “A great solution for our HR team, makes parsing talent options a breeze and allows us to categorize talent based on our deisred criteria (which is really handy)“ August 18, 2026 HT Hailie T RNHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “If there is not a stable internet connection, the app can be glitchy at times. When necessary, changes need to be made by an associate such as address or phone number, they have to go through administration which can delay this change from processing immediately.“ April 15, 2026 Marquita V sales managerComputer Networking, 10,001+ employeesUsed the software for: 1-2 years. “The way that it consolidates team schedules, performance reviews, and compensation updates in one view is a true blessing for employees and HR staff.“ July 25, 2026 Stephanie M Human Resources SpecialistArchitecture & Planning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Some processes can be difficult to customize without additional configuration and the overall cost may be difficult to justify if an organization does not use all of its available features.“ September 12, 2026 Swaminathan S ERC Sr AssociateHuman Resources, 10,001+ employeesUsed the software for: Less than 6 months. “As an ERC Sr. Associate at Amazon, I used the platform regularly to support employees with HR inquiries, payroll concerns, scheduling, and workforce management processes.“ May 23, 2026 Swaminathan S ERC Sr AssociateHuman Resources, 10,001+ employeesUsed the software for: Less than 6 months. “At times, the system could feel slow during peak usage hours, and certain workflows required multiple steps for simple tasks.“ May 23, 2026 ## Showing most helpful reviews Showing 1-25 of 1777 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gopal B. Associate Manager Human Resources Used the software for: 1-2 years ### "your workday! will be a great day" January 6, 2026 4.0 Overall, the features are good as compared to SAP SF, and Oracle Teleo. if someone is looking for bulk hiring and managing the data, and a single platform workday would be great. Pros Vendor management and candidate management help to manage the data for business leaders, as well as with self-work productivity. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) For real real-time tracking system and vendor management Review Source RK Rick K. Manager Global Onboarding Retail Used the software for: 1-2 years ### "Workday HCM Makes Everything Better and Continues to be a Game Changer" January 30, 2026 5.0 Workday has really grown on me and continues to evolve and get better. I do not see any other platforms out there (Oracle HCM, SuccessFactors, etc) that perform like Workday does or are investing and taking the strides that Workday is currently taking. I see Workday as "best in class". Is it perfect - no, but my experience continues to get better with each release. Pros Having previous experience at companies that utilized multiple systems integrated together where we had to manage multiple integration error logs and such I really love that Workday HCM is a truly "core" product that brings all the modules HR, Onboarding, Payroll, Benefits, etc. together into a single system. Also, like that there is a reporting component built into the product so that as we configure new features we can also report on them. Also, it is beneficial in that it is translated/translatable so it can be used globally and also has a mobile interface so users can utilize it via a mobile device. Cons During the early stages of Workday I was not sure I was going to like it as coming from multiple platforms that was familiar with to a way more robust single platform was a learning curve and initially thought that Workday was very vanilla in that certain basic things did not seem configurable, but over the past few years Workday has become 2nd nature as have become more familiar with the product and the Workday Product team has continued to listed to customers on Workday Community and enhance the product to make it better. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) Allowed us to move multiple systems into a unified, cloud based platform that centralizes everything and gave us the "best bang for our buck". Review Source JB Jenna B. Manager Hospitality Used the software for: 1-2 years ### "Simple to use as long as paying close attention" February 13, 2026 3.0 Haven't had many issues, only sometimes it doesn't like to work with learnings in aspects of loading modules or confirming completion. Pros ease of use, simple to navigate most of the time. Timekeeping is very simple to use on it, though wish I could view schedules and corrections as a whole. Cons testing, the learning side likes to glitch out. as well as trying to put in schedules, a bit difficult to navigate putting in Teams scheduling. It's not easy to upload 1 whole schedule, so have to resort to adding one at a time. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) The company changed for better integration for the client. Review Source VR Verified Reviewer HR Student Assistant Education Management Used the software for: 1-2 years ### "Workday - In everyday use" August 29, 2026 5.0 It’s good. It’s very helpful tool for my work and also for my studies. It’s easy to use and improve. I am always using it at my work for hiring students, approving they’re time, posting jobs, termination and transferring job. We are also using it now for registering classes and many more. Pros It’s easy to use and improve. I am always using it at my work for hiring students, approving they’re time, posting jobs, termination and transferring job. We are also using it now for registering classes and many more. Cons Maybe there are times that it’s slow but not too often. There are times that we need to process a bunch of onboarding task and it tends to lag Review Source RD Rachelle D. Sr Director of Payroll Consumer Goods Used the software for: 2+ years ### "Powerful, flexible and user friendly for Payroll" February 2, 2026 5.0 Workday has been an excellent solution for our payroll processing. The interface is intuitive and user friendly, so it’s easy to navigate even for less technical users. What I appreciate most is the flexibility and level of customization—reports, workflows, and fields can be tailored to match our specific payroll processes and policies. Once configured, payroll runs are smooth, accurate, and consistent, and the system makes it simple to track changes and audit activity. Overall, Workday has streamlined our payroll operations and given us much better visibility and control. Pros Very user-friendly interface that’s easy to learn and navigate. Highly flexible and customizable to match our specific payroll processes. Streamlines payroll processing and reduces manual work and errors. Strong reporting capabilities with configurable reports and dashboards. Cons Workday is so highly customizable that it can become complex quickly, and configuring or changing certain workflows often requires more time and expertise than expected Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Workday HCM We experienced ongoing challenges with ADP’s customer service. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We transitioned from Paycom due to limitations in its tax engine and insufficient reporting capabilities. Review Source VR Verified Reviewer IT Analyst Utilities Used the software for: 2+ years ### "One Place for all your Enterprise needs" January 30, 2026 5.0 Pros Unified HR data for global workforce management AI-driven talent and skills management tools Integrated payroll with real-time analytics Configurable workflows and business processes Powerful reporting and predictive analytics Employee self-service and mobile accessibility Cons Complex navigation and frequent updates can slow user adoption as they don't have all the resources to catchup with the updates and latest technologies. Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) Reason for choosing Workday HCM Easy of use compare to other products; as the cost is same for almost all the cloud based products. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) On-premise to cloud; to avoid dependency on the infrastructure teams like network, dbas etc. Review Source AB Amy B. Program Manager Financial Services Used the software for: 2+ years ### "Platform Manager Preference" January 30, 2026 5.0 There isn't a system that I could imaging supporting and advocating for in our organization. I spent 20+ years in HR sometimes with 20+ systems. Now, with Workday, we may have a few others outside of Workday, but we can keep the number reasonable, manageable and when needed - talk directly to Workday on enhancements. Pros It covers everything we need. And what it doesn't cover, we can connect easily to another solution. Cons There are a lot of add-ons that you have to have to make it all work sometimes. This can be prohibitive of keeping a solution all in one place without spending significantly more than anticipated. Switched from [ICIMS](https://www.capterra.com/p/93248/iCIMS-Recruit/) We wanted one, consolidated platform to support our people and financial data. Review Source SM Shawn M. Warehouse control Hospital & Health Care Used the software for: 2+ years ### "5stars for Workday" February 18, 2026 5.0 I love using Workday. Easy user experience. You can track your time, plan vacation days with knowing what your PTO balance will be for the time you are requesting. Also, it makes your yearend reviews so much easier. Pros I like using Workday because of the ease of use from the app. It makes reporting my time at the end of the week so much easier than in the past that payroll is never delayed. Cons Sometimes when signing back into the app I may experience some bugs or issues. But honestly that may just be my cell phone service. Switched from [Kronos HR](https://www.capterra.com/p/10033938/Kronos-HR/) When I came to our new company Workday was integrated. Review Source VJ Valentina J. Sr. Business Analyst Government Administration Used the software for: 2+ years ### "Enterprise Management System Built for and with the Workday Customer in mind" January 30, 2026 5.0 Workday has been a great company to partner with. Customer Support is excellent and the community and partnership that exists between different Workday customers is extremely helpful. Pros It is easy to navigate and enables end users to access and update their information from any place. It is very configurable to suit the specific needs of our business Cons Only that many features cost extra, which is hard for us considering our size and our line of business. Alternatives considered [Tyler Enterprise Public Safety](https://www.capterra.com/p/102673/Tyler-Public-Safety/) Reason for choosing Workday HCM Our large ERP Solution planning and selection group rated it the highest during the selection process. Switched from [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) We actually had a much older software than JD Edwards EnterpriseOne. I believe it was One World on prem? It was so old it was dying and updates crashed it. Review Source Omotola A. Associate Professor Education Management Used the software for: 1-2 years ### "Worth The Hype" January 17, 2026 4.0 Overall, it is a good tool for managing a lot of workers/employees and it make it easy to standardize expectation across multiple departments Pros Centralization of documents and work processes that makes it easy to have documentation in one place and not scattered all over. Cons It wonky when you first get started without clear instructions on how to navigate the workflow. Things are not well grouped in folders or spaces to ensure differentiation. Switched from [Gusto](https://www.capterra.com/p/194047/Gusto/) I work for a state University and Workday won the bid. Review Source VR Verified Reviewer Sr Workday HCM Analyst Hospital & Health Care Used the software for: 2+ years ### "The tool is great! The company needs to reevaluate their priorities." November 5, 2025 4.0 I've loved the tool itself. The company is quite rigid with subscription agreements which can be challenging when organizational changes are bound to happen within a 3-7 year period. When I first started working with them, they really cared about their employees and customers and it showed in everything they did. Now, under new leadership it's clear that their priorities have changed and not for the better. Pros I love how customizable everything is. We can build everything that our organization needs to track for compliance, document management, HR Management, Payroll Management, Learning and Talent. Cons I would like additional options for communicating with our end users. The UI is the top priority for my team and while Workday is certainly improving on this, I think there's a lot more that can be done in ESS and MSS as well utilizing AI more effectively across the platform. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Workday HCM UKG was very similar to Mosaic so we wanted to get far away from that. ADP seemed overly clunky from a user perspective. There were concerns about Rippling's ability to scale. Review Source VR Verified Reviewer Manager Retail Used the software for: 6-12 months ### "Powerful All-in-One HR Platform with a Learning Curve" April 19, 2026 5.0 Overall, my experience with Workday HCM has been positive. The platform offers a comprehensive, all-in-one solution for managing HR processes, which makes it convenient to handle everything from employee data to performance tracking in a single place. Its modern interface and self-service features help streamline everyday tasks and improve efficiency for both employees and managers. While there is a bit of a learning curve and some features can feel complex at times, the system’s reliability, real-time data access, and continuous updates make it a strong and effective tool for human capital management. Pros What I liked most about Workday HCM is its intuitive, modern interface combined with its all-in-one functionality. The system makes it easy for employees and managers to complete everyday tasks—like requesting time off, updating personal information, or accessing pay details—without needing extensive training. I also appreciated having HR, payroll, recruiting, and performance management all in one place, which streamlines processes and keeps everything consistent. The real-time reporting and analytics are especially valuable, providing quick access to up-to-date data for better decision-making. Overall, its cloud-based design, strong self-service features, and mobile accessibility make it a convenient and efficient solution for managing HR tasks. Cons What I liked least about Workday HCM is that, despite its modern design, some features can feel overly complex and unintuitive—especially when navigating deeper workflows or generating more advanced reports. The system’s customization options, while powerful, can also be overwhelming and often require specialized training or support to configure properly. Additionally, response times can occasionally lag, particularly during peak usage, and making small changes isn’t always as straightforward as it should be. Overall, while the platform is robust, there can be a learning curve and occasional inefficiencies that impact the user experience. Review Source VR Verified Reviewer Software Dev Manager Computer Software Used the software for: 2+ years ### "Great tool to manage my team and my own career" March 7, 2026 5.0 Overall, my experience with Workday HCM has been positive so far. As a manager, I use several of the platform’s features on a regular basis, including reviewing employee information, managing absences, and accessing training-related tools. The system generally makes it easy to perform these tasks in one centralized place, which helps streamline day-to-day management activities. The interface is clear and most functions are intuitive, allowing me to quickly find the information I need and complete routine HR processes efficiently. While there are some areas that could be improved, such as report speed and navigation, the overall experience has been good and the platform provides useful tools that support effective team management. Pros I appreciate how Workday HCM integrates multiple HR functions into one platform. The learning and training integrations are particularly valuable because they connect learning management tools with employee profiles. This makes it easier to track certifications, training progress, and professional development in a centralized place. I also like the simple and intuitive user interface. Navigating the system is straightforward, which improves the experience for both employees and administrators. The absence calendar is especially useful because it provides a clear visual overview of time off, helping employees request leave and allowing managers to quickly see team availability. Overall, Workday HCM offers an integrated and user-friendly environment that helps simplify HR processes and support effective workforce management. Cons One aspect I liked the least about Workday HCM is that report generation can sometimes be slow, especially when working with larger datasets or more complex reports. This can affect efficiency when quick access to information is needed for decision-making or operational tasks. In addition, it is not always easy to find the right report within the system. With the large number of available reports and options, navigating to the specific one you need can take some time. Improving report discoverability and performance would make the reporting experience smoother and more efficient. Review Source Michael G. HRIS Analyst Retail Used the software for: 1-2 years ### "Reliable, All in One HR and ERP Platform" January 30, 2026 5.0 The overall experience is dependable and straightforward. Regular users can quickly find what they need, whether that is checking pay details, updating tax documents, or submitting time off. Transactions process quickly and payroll accuracy is consistent, which builds trust in the system. For administrators, the automation and reporting tools reduce manual work and provide better visibility across the workforce. When properly configured, it can grow from a solid HR platform into a broader operational system that supports both people and financial data in one unified environment. Pros What stands out most is how everything is centralized in one place. Core HR tasks like payroll, time off requests, benefits, tax forms, and career information are all accessible without jumping between different systems. The interface is clean and easy to navigate, so routine actions take very little effort. Real time reporting and analytics make it easier for leaders to make informed decisions, and the built in workflows and role based permissions help keep processes consistent and compliant. It also connects well with other business tools, and with additional configuration it can expand beyond HR into a full ERP and financial platform. Overall, it removes a lot of friction from day to day work. Cons Some of the more advanced functionality is not fully available out of the box and requires upgrades or extra configuration to unlock its full potential. For larger or more complex organizations, the initial setup and customization can take time and careful planning before the system feels fully optimized. Review Source HT Hailie T. RN Hospital & Health Care Used the software for: 2+ years ### "Good for Associates" April 15, 2026 5.0 Overall, a pleasant experience using workday as an associate and I would like to utilize this system at careers in the future. Pros This program is user friendly for both associates and managers. You are able to access your paystubs and pay rate as an associate and process payroll as a manager. HR is able to upload any important documents into a candidate's portal as well as any past work experience/certifications. Lots of organizations utilize Workday and it is seemingly good value. Not many bugs that have been noted. Customer support is helpful when making changes to your personal profile. Cons If there is not a stable internet connection, the app can be glitchy at times. When necessary, changes need to be made by an associate such as address or phone number, they have to go through administration which can delay this change from processing immediately. Review Source RANDY K. WELDER Machinery Used the software for: 2+ years ### "WORKDAY USER PLATFORM" April 13, 2026 5.0 OVERALL A GREAT EXPERIENCE. IT DOES MAKE ME UNEASY TO MOVE TO DIFFERENT SIGHTS TO ACCESS SOME OF MY INFORMATION Pros WORKDAY IS A PRODUCT THAT IS EASY TO USE AND HAS HR ALL IN ONE PLACE. IT IS EASY TO ACCESS YOUR PAYROLL INFORMATION AND GET ANY DUPLICATE PAYCHECKS YOU MAY NEED. Cons THE ONLY CON IS SOMETIMES BECAUSE THERE IS SO MUCH INFORMATION IN ONE PLACE IT IS EASY TO GET LOST. YOU NEED TO FIGURE OUT WHERE THE INFORMATION IS ONCE YOU HAVE MASTERED THAT YOU ARE ALL SET. Review Source Connor M. Account executive Financial Services Used the software for: 2+ years ### "Best HR platform out there" June 27, 2026 5.0 Overall I’m very happy with workday. Compared to other platforms it is way more comprehensive and user friendly. Pros Workday is a very comprehensive employee management platform. From a user perspective it’s the best in the market. Cons There is really just a lot to it. Takes a bit to figure out how to use everything but once you get the hang of it it’s really a great platform. Review Source SK Sri K. Sr HRIS Analyst Utilities Used the software for: 2+ years ### "Strong all-in-one HCM platform, but takes time to learn" February 2, 2026 5.0 Overall, my experience with Workday HCM has been positive. It’s a powerful system that does a lot well, but it takes time to learn and set up properly. Once everything is configured and users are trained, it runs smoothly and supports a wide range of HR needs. I’d recommend it for mid-sized to large organizations that need strong reporting, structure, and scalability. Pros What I like most about Workday HCM is having everything in one place. Core HR, payroll, reporting, and talent data are all centralized, which makes day-to-day work much easier once you’re familiar with the system. The reporting tools are especially helpful and give good visibility into real-time data without needing to pull information from multiple systems. Workflows are consistent, and the platform feels very stable, especially for larger or more complex organizations. Cons Workday definitely has a learning curve. For new users, it can feel overwhelming at first, and some tasks that seem simple can take time to figure out. Making configuration changes usually requires someone with deeper system knowledge, which can slow things down. Support and implementation can also be expensive, so it’s not always the best fit for smaller teams. Review Source BM Bernice M. HR Hospital & Health Care Used the software for: 1-2 years ### "Easy-to-Use HR Platform That Keeps Everything Organized" June 8, 2026 4.0 My overall experience with Workday HCM has been positive. It helps simplify HR processes and keeps important employee information organized and easy to access. I find it useful for managing daily workforce tasks and staying up to date with company information. Pros I like that Workday HCM keeps everything in one place. It makes it easy to access employee information, manage schedules, request time off, and complete HR tasks without having to switch between multiple systems. The employee self-service features are especially convenient and save time. Cons Some parts of the system can be confusing when trying to find specific information, and certain tasks require several clicks to complete. It can take some time to learn all of the features, especially for new users. Review Source VR Verified Reviewer Commercial Advisor Oil & Energy Used the software for: 2+ years ### "Great for employers, cumbersome for applicants" April 4, 2026 5.0 Pros Customer support was great, any bugs were fixed quickly. Appealing and user-friendly interface. Intuitive layout. Cons In job applications, the applicant must fill out many fields that could be theoretically automatically filled out based on their resume Review Source MV Manuel V. POD Care Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Solid All-in-One HR System with a Few Hiccups" April 8, 2026 5.0 Overall my experience has been positive. Its a solid all in one HR system that makes managing payroll, time off, and performance much easier. Theres a small learning curve and it can be a bit slow at times but once you get use to it, its reliable and saves a lot of hassle. Pros I really like how everything HR related is in one place, like payroll, time off, scheduling and reviews. The interface is clean and modern and reporting tools are powerful once you get the hang of them. Cons Sometimes the system feels slow, specially when switching between pages or running reports. Some menus aren't very intuitive at first and occasional small bugs pop up. Review Source VO Vincent O. Tax Lead Accounting Used the software for: 2+ years ### "Benefits of Workday" August 14, 2026 5.0 Overall, the software is a top-rated, very user-friendly, and easy to install. It has many benefits for users. Pros Workday is extremely easy to use for timekeeping. It also allows a person to request time off and a change of schedule. Cons For a small business, the software may be a little expensive, but for mid-sized and larger businesses, they will be able to absorb the expenses. Review Source NM Nicole M. Operations Analyst Banking Used the software for: 2+ years ### "Love workday " August 12, 2026 5.0 I have used workday for over 8 years and have had a wonderful experience using it at my current employer. Pros Payroll is easy to use and view paystubs. Very simple to enter time and also to view vacation hours. Cons Could have a better walkthrough on initially explaining the different techniques on how to enter time for employees Review Source JN Jackie N. Application Analyst III Government Administration Used the software for: 2+ years ### "Go Workday and you'll never look back!" November 5, 2025 5.0 I started with a Workday implementation back in 2013 and never looked back. The way Workday communicates, rolls out enhancements, and supports its users makes it easy to succeed with the platform. They genuinely listen to their customers, and seeing feedback turn into real improvements is both exciting and rewarding. Pros Leveraging both Workday Community and the Success Plan assistance makes analyzing bugs, fixes, and enhancements far more efficient and insightful. The platform’s intuitive interface makes it easy to support any area within Workday, since its foundation remains consistent across modules—business processes share the same core structure, objects, and instances. Everything is interconnected, which allows for a truly seamless experience when navigating and supporting the system. Cons There is not much I don't like about it to be totally honest. If I had to say one thing as the least would be the Benefits platform especially with reporting. Review Source VR Verified Reviewer Workday Senior Manager Financial Services Used the software for: 2+ years ### "Powerful When Done Right: My Experience with Workday HCM" August 13, 2025 5.0 Workday HCM stands out as a powerful and modern solution for HR operations. Its intuitive design and strategic capabilities make it a favorite when implemented thoughtfully. That said, its complexity can create friction—especially when technical constraints aren’t clearly understood by end users. Still, with the right support, it’s a game-changer. I genuinely enjoy working with it and proudly consider myself a Workday fangirl! Pros Workday HCM is intuitive and forward-thinking. When well-built and backed by a strong HRIS team, it transforms organizational efficiency and empowers strategic HR operations. Cons Workday HCM can feel clunky when poorly built, and its technical limitations—while logical—often frustrate HRIS teams due to end-user misunderstandings Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.