--- title: "Workday HCM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Workday HCM Software - reviews, pricing plans, popular comparisons to other Payroll products and more." source_url: "https://www.capterra.com/p/66908/Workday-HCM/" page_type: "product" language: "en" --- # Workday HCM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Workday HCM ## What is Workday HCM? Workday is committed to making payroll more efficient and intelligent with continuous payroll calculations, smart payroll audits, and retro payroll processing. Workday Payroll offers the control, flexibility, and transparency you need in order to support your unique organization. ## What is Workday HCM used for? [Human Resources](https://www.capterra.com/human-resource-software/)[Payroll](https://www.capterra.com/payroll-software/)[Onboarding](https://www.capterra.com/onboarding-software/) Recognitions Shortlist Overall rating Based on 1,769 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 2% Pros & cons Integrated payroll management platform Unified HR process automation Delayed and complex support Frequent slowdowns and lag Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Compensation Management / 2026 - Direct Deposit Payroll / 2026 - Employee Engagement / 2026 - Human Resources / 2026 - Onboarding / 2026 - Performance Management System / 2026 - Talent Management / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Workday HCM alternatives Highest Rated [4.9 (4,870)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,932)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (3,557)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,310)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/66908/Workday-HCM/alternatives/) ## FAQs about Workday HCM Overview ### What problems does Workday HCM solve? Workday HCM solves fragmented HR operations, manual payroll work, unclear time-off approvals, and poor visibility into employee goals, pay, and benefits by centralizing them in one system. HR teams, payroll staff, managers, and employees benefit most, especially in large or distributed organizations that need self-service, audit trails, and real-time workforce reporting. Answer based on 774 reviews Overview ### Which roles and teams benefit most from Workday HCM? Workday HCM benefits HR teams, recruiters, managers, and executives who need a centralized system for hiring, onboarding, employee records, and workforce planning. Analysts, project managers, and administrators use it for reporting, approvals, and process consistency, while employees across technical, sales, and service teams rely on self-service tasks and updates. Answer based on 1731 reviews Overview ### What company size and industries is Workday HCM built for? Workday HCM is used by global organizations, with 55% of reviewers from enterprises and 27% from small businesses. Its reviewer base is led equally by Information Technology and Services, Computer Software, and Hospital & Health Care at 7% each, aligning with HR, talent acquisition, payroll, and workforce planning teams. Answer based on 1758 reviews Features and Usability ### What are the key features of Workday HCM? Workday HCM includes core HR features like employee management, payroll management, employee self service, and time off management. Differentiating capabilities include benefits administration, onboarding workflows, performance management, and real-time reporting. Reviewers also frequently highlight the payroll dashboard, pay statement access, document submission, and mobile app for everyday HR tasks. Answer based on 401 reviews Integrations ### Which third-party tools and platforms does Workday HCM integrate with? Workday HCM integrates with 10 third-party tools and platforms mentioned by reviewers and catalog data, including Slack, UKG Pro, Cornerstone LMS, ADP SmartCompliance, Dokmee ECM, EmployeeReferrals, LinkedIn Learning, and SAP Fieldglass. These connections span communication, payroll, learning, document management, referrals, and vendor time tracking. Answer based on 146 reviews Getting Started and Support ### How easy is it to onboard and train a team on Workday HCM? Workday HCM takes some upfront training, with in-person sessions, live online classes, webinars, and documentation available. Employees and managers often learn everyday tasks fairly quickly, especially self-service and required training. Admins, recruiters, and teams handling configuration, reporting, or implementation usually need more time, practice, and internal support. Answer based on 186 reviews Getting Started and Support ### What customer support options does Workday HCM offer, and how do users rate the experience? Workday HCM offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users describe support as generally helpful and sometimes fast when fixing payroll or technical issues, but experiences vary: some report slow ticket turnarounds, inconsistent follow-up, and frustration when problems require repeated escalation. Answer based on 254 reviews Security ### How does Workday HCM handle data security and access control? Workday HCM uses role-based permissions, security access groups, two-factor authentication, authenticator and OTP verification, password controls, data encryption, and secure cloud access to protect employee data. It also supports secure document handling and centralized records. Some users report cumbersome logins, frequent password resets, delayed codes, quick session timeouts, and complex security configuration. Answer based on 83 reviews Ease of use ### Is Workday HCM easy to use? Workday HCM feels easy to use for many employees and HR teams, especially for time off, pay, and personal records. Its interface helps nontechnical users handle common tasks quickly, though some users find navigation inconsistent, certain links hard to locate, and more advanced workflows less intuitive. Answer based on 401 reviews ## Who uses Workday HCM? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated payroll management platform 95% positive reviews out of 169 Most reviewers describe payroll as streamlined, centralized, and easy to manage alongside other HR functions. Rachelle D. Sr Director of Payroll, 1,001 - 5,000 employees. "Once configured, payroll runs are smooth, accurate, and consistent, and the system makes it simple to track changes and audit activity." Delayed and complex support 59% negative reviews out of 175 Some users comment customer support is slow to respond, with confusing processes and limited direct assistance options. Paige B. Business administrator, 51 - 200 employees. "I have had to contact support a couple of times, with new information not being saved correctly ( by the system) not user error." Unified HR process automation 95% positive reviews out of 139 Most reviewers find HR management efficient, consolidating multiple HR tasks and data into a single accessible system. Anonymous User Software Dev Manager, 5,001 - 10,000 employees. "I appreciate how Workday HCM integrates multiple HR functions into one platform." Frequent slowdowns and lag 81% negative reviews out of 80 Most users report performance and speed issues, with slow loading, lag, and delays during peak usage periods. Anonymous User ERC Sr Associate, 10,001+ employees. "At times, the system could feel slow during peak usage hours, and certain workflows required multiple steps for simple tasks." Comprehensive time tracking features 95% positive reviews out of 104 Most reviewers indicate time and attendance tracking is intuitive, reliable, and simplifies employee scheduling and reporting. Nafula M. Owner, 2 - 10 employees. "What I like most about workday HCM is how the time tracking review and editing worked so efficiently." Cumbersome authentication process 62% negative reviews out of 79 Some reviewers describe login and password procedures as inconvenient, with frequent resets and multi-step verification frustrations. ## Features AI summary Based on 17,833 Payroll reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**58%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) Workday HCM supports all three features reviewers value most: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Together, these capabilities help businesses process payroll accurately, pay employees on time through direct deposit, and track payroll data with clear reporting, allowing teams to manage compensation more efficiently and maintain better oversight of payroll operations. Payroll Management 4.5 (354) 70.62% of 354 reviewers that rated this feature as important or highly important Workday HCM helps you manage payroll efficiently, offering real-time insights, robust reporting, and integration with systems like ADP. Some reviewers find it streamlines payroll tasks, though a few mention the interface could be more intuitive for complex needs. Payroll Reporting 4.6 (150) 66.67% of 150 reviewers that rated this feature as important or highly important View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Employee Database 4.5 (342) 62.87% of 342 reviewers that rated this feature as important or highly important You get a centralized, accessible database for all employee information, including profiles, job history, and contact details. Reviewers highlight its usefulness for updating records, reporting, and collaboration, though some wish for better integration with other tools. Tax Compliance 4.5 (107) 49.53% of 107 reviewers that rated this feature as important or highly important Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors W-2 Preparation 4.6 (113) 56.64% of 113 reviewers that rated this feature as important or highly important Automatically create and distribute W-2/1099 tax forms to employees. Self Service Portal 4.5 (186) 81.18% of 186 reviewers that rated this feature as important or highly important The self service portal lets you independently access, update, and manage HR tasks like payroll, PTO, and job applications. Users think it’s intuitive, user-friendly, and saves time by reducing the need for HR intervention. Workday HCM 158 features ### All Features - "What If" Scenarios: Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - 401(k) Tracking: Track 401(k) participant contributions and employer match - ACA Reporting: Collect data and compile reports to stay in compliance with Affordable Care Act requirements - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI Avatar: Runs interviews with an animated, realistic, or in-name only avatar - AI Candidate Scoring: Use AI scoring and automated scorecards, and generate AI insights on candidates and the hiring process - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - Bias Detection: Uses AI for bias scoring on interview questions and scoring - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Management: Build, track, and maintain relationships with candidates - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Candidate Tracking: Record interactions, notes, and developments with candidates - Career Development: Process of enhancing skills & experiences for continuous professional growth & advancement - Careers Page: Web page to host job postings, show role descriptions or receive applications from potential candidates - Check Printing: Print paychecks issued to confirm payment of wages or salary - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compensation Plan Modeling: Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels - Compensation Statements: Create employee benefits statements that include all package details, including base salary, rewards, incentives, and other benefits - Competency Management: Catalog, manage, and develop employee skill sets - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Direct Deposit: With this capability, you can easily set up, manage, and modify direct deposit details, split payments across multiple accounts, and view pay breakdowns. Reviewers appreciate the convenience, speed, transparency, and control it gives for receiving and tracking pay. - Electronic Forms: Digital forms that are shared and accessed online - Email Marketing: Create and send email blasts/campaigns - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Database: You get a centralized, accessible database for all employee information, including profiles, job history, and contact details. Reviewers highlight its usefulness for updating records, reporting, and collaboration, though some wish for better integration with other tools. - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Self Service: Gateway through which employees can access the system - Engagement Automation: Automates reminders, follow-ups, and surveys to maintain engagement and track experience throughout a process. - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Accountants: Software specialized for accountants and accounting firms - For Cloud: Software that is accessible through the cloud with an active internet connection - Forecasting: Form predictions based on past and present data/trends - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Internal HR: Designed to be used by internal recruiters or HR hiring managers - Interview Management: Create and track interviews with a reminder system - Interview Scheduling: Plan, organize and set up the date, time and location of a candidate's individualized interview - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - Job Management: Manage and track all job information and associated tasks - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Job Requisition: Request a new hire, explain the need, and determine available budget - Labor Forecasting: Predict labor requirements based on past and present data/trends - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Learning Management: Organize and track educational activities - Leave Tracking: Manage and track employee attendance - Market Data Analysis: Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Orientation Workflow Management: Create orientation programs for new employees or students - Payroll Management: Workday HCM helps you manage payroll efficiently, offering real-time insights, robust reporting, and integration with systems like ADP. Some reviewers find it streamlines payroll tasks, though a few mention the interface could be more intuitive for complex needs. - Payroll Outsourcing: Delegate payroll processing to third party vendors - Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - PII Redaction: Automatically redacts PII and sensitive data before sharing notes - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Tracking: Monitor the progress of projects from start to finish - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Recruiting Firms: Designed to be used by external or 3rd party recruiting or staffing firms - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reference Checking: Process used by hiring managers to get more information about a candidate by contacting previous employers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resume Database: A searchable repository of candidate profiles - Resume Parsing: Automates the extraction and analysis of key information from resumes or CVs - Resume Search: Search through the software for stored resumes - Resume Storage: Upload and store resumes - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Searchable Score Log: Creates a fully searchable score log with links to the transcript - Self Service Portal: The self service portal lets you independently access, update, and manage HR tasks like payroll, PTO, and job applications. Users think it’s intuitive, user-friendly, and saves time by reducing the need for HR intervention. - Sick Leave Tracking: Track and manage sick leave time - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skills Tracking: Track employee skills, competencies, training & qualifications - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Task Management: Create, manage and track all task activities and progression - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Tax Forms: Declaration of income made to tax authorities - Team Management: Organizing a group of people to accomplish a task - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Vacation/Leave Tracking: Workday HCM offers a straightforward way to request, approve, and track vacation or leave. Reviewers indicate it’s easy to see balances, submit requests, and view updates in real time, though a few mention editing requests could be simpler. - Video Interviewing: Run synchronous or asynchronous video interviews - Visualization: Graphical representation of data or processes - W-2 Preparation: Automatically create and distribute W-2/1099 tax forms to employees. - Wage Garnishment: Automatically subtract garnishments from wages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (1,754) 4.4 Based on 1,754 reviews ## Pricing Value for money 4.3 (1059) Value for money 4.3 (1,059) 4.3 Based on 1,059 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Checkr](https://www.capterra.com/p/177814/Checkr/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (1097) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (1,097) 4.3 Based on 1,097 reviews ## User reviews Overall rating 4.5 Based on 1,769 reviews Filter by rating 5(1037) 4(562) 3(130) 2(28) 1(12) Mentioned topic Sorted by most recent FG Fernando G. Talent Acquisition Architecture & Planning ### "Empowering RRS Group's Workforce" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 3, 2026 Pros Workday HCM provides RRS Group with a centralized platform to manage employee information, onboarding, organizational structures, and employee records efficiently. Also, Workday HCM provides a flexible system that can support RRS Group as the organization grows and its workforce needs become more complex. Cons Certain workflows and configurations may require administrator involvement, which can limit flexibility for everyday users. At times,loading reports or navigating between different modules can be slower when working with a large data. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) Better reporting capabilities and customer support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Bree B. Ops Manager Hospitality ### "Comprehensive but Powerful Employee Management Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 1, 2026 Overall, my experience with Workday HCM was positive. As a hospitality manager, I used it throughout the employee lifecycle—from hiring and onboarding to managing hours and payroll and eventually offboarding staff. It provided a centralized place to manage employees and made many of the administrative responsibilities of managing a large hospitality team much easier. It does take some time to learn, but once you understand the system, it is a very comprehensive HR platform. Pros I used Workday HCM as a hospitality manager and relied on it for a large portion of our employee management. It was especially useful for hiring and onboarding new staff, managing employee information, tracking hours, and handling payroll-related processes. Having so many HR functions in one system made it easier to manage employees throughout their entire employment lifecycle. Once you get familiar with the platform, it’s a powerful tool for keeping everything organized and accessible. Cons The biggest challenge with Workday is that it can feel overwhelming. There are a lot of features and different workflows, and some tasks require several steps that aren’t always intuitive at first. As a manager, I found there was definitely a learning curve, particularly when dealing with less frequent tasks or navigating beyond the functions I used regularly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User HR Student Assistant Education Management ### "Workday - In everyday use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 29, 2026 It’s good. It’s very helpful tool for my work and also for my studies. It’s easy to use and improve. I am always using it at my work for hiring students, approving they’re time, posting jobs, termination and transferring job. We are also using it now for registering classes and many more. Pros It’s easy to use and improve. I am always using it at my work for hiring students, approving they’re time, posting jobs, termination and transferring job. We are also using it now for registering classes and many more. Cons Maybe there are times that it’s slow but not too often. There are times that we need to process a bunch of onboarding task and it tends to lag Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Terry D. HRD Publishing ### "Workday is still the biggest name in HR systems " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 26, 2026 Overall, Workday still provides a very positive service for all the platforms offered under the one umbrella. Pros You can bring all your HR platforms under one roof with Workday which allows HR professionals to access information quicker. Cons Still looking at the mass texting service to candidates through the ATS and or communicate with employees that already have a mobile number on file. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Operations Content Lead Media Production ### "Great for HR Tasks and Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2026 It's great! A lot of customizability and features to choose from, which is helpful when dealing with large candidate pools. Definitely shines compared to other tools out there. Pros A great solution for our HR team, makes parsing talent options a breeze and allows us to categorize talent based on our deisred criteria (which is really handy) Cons the interface is a little clunky at times, and some pages can bog down when you're loading long lists. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Delmos B. Admin Food & Beverages ### "Great Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 18, 2026 Pros What I like about this software is that it allows me to see how much money I’ve made each day. It allows me to spend wisely. Cons My experience with this software has been very useful and hasn’t had any problems or issues whatsoever. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VO Vincent O. Tax Lead Accounting ### "Benefits of Workday" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Overall, the software is a top-rated, very user-friendly, and easy to install. It has many benefits for users. Pros Workday is extremely easy to use for timekeeping. It also allows a person to request time off and a change of schedule. Cons For a small business, the software may be a little expensive, but for mid-sized and larger businesses, they will be able to absorb the expenses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Adam W. BOH Operations Retail ### "Workday Works" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 13, 2026 Having all my work related documents, time tracking, payroll etc in one place was super useful. It's great to have such a self service product. Pros It is great for its all in one design and social media like interface. It's a goodway to manage a mid to larger size company. Cons Users often need help with setups and it takes some time to figure out how to properly use all the menus and features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nicole M. Operations Analyst Banking ### "Love workday " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 12, 2026 I have used workday for over 8 years and have had a wonderful experience using it at my current employer. Pros Payroll is easy to use and view paystubs. Very simple to enter time and also to view vacation hours. Cons Could have a better walkthrough on initially explaining the different techniques on how to enter time for employees Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Madeline-Michelle C. CEO Human Resources ### "Workday HCM: A Convenient and User-Friendly HR Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 Workday HCM is user-friendly, organized, reliable, and makes managing HR tasks simple and efficient. Pros Workday HCM is user-friendly an well organized and makes it easy to access important HR information. Cons Some features can be difficult to navigate and finding specific information may require extra steps. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/66908/Workday-HCM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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