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Improve your collection practice and grow your collection business with Collect! credit and debt collection software. Collect! provides the configurability, automations, compliance features, modules and integrations to set up your workflow the way you want. With cloud and premise deployments and editions ranging from Xpress to Enterprise, buy only what you need, knowing that your data, configurations and customizations can move with you to a larger package as your business grows.
Provider
Comtech Systems
Located In
Canada
Foundation
1988
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
In Person, Webinars, Live Online, Videos, Documentation
Support
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)
Collect! is used as a stand-alone collection software, or as part of large companies' workflows. Collect! can satisfy all sizes of businesses; add capacity and functionalities as your business grows.
Content Source: Collect!
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Collect! Reviews
Pros
This software is user friendly and able to do more than you would ever need or use. Customer Service Support is amazing and the staff is very friendly.
Overall happy with my experience. The company is very attentive to customer needs and I sense a sincere desire to help their customers succeed.
Collect! was recommended because of its ease of use, features, packaged reports that were immediately usable and great technical support to it's customers.
I recently had the team write a report for me that will save me hundreds of man-hours - which is $ saved for my company. The report costs me $130.00 but it will save me over $15,000 in man-hours.
Cons
I have no plans on using or switching to a different system for my collection agency. They know what they are doing and that’s why I’ve stayed with them.
No aspects difficult to use but trickly until you familiar with a process.
Tutorial needs updated as it references old functionality that no longer exists, or has been altered; they have been attentive to curing issues when notified.
This is costly at times because we have to pay for the customization of same.
"Still very happy with this program."
Overall: It is the backbone of my business. I was able to customize the software to assist us with our legal collection practice.
Pros: This is an update to a previous review. After 15 years I am still very pleased with this program and have yet take full advantage of all it has to offer. It has allowed me to have a turn key operation that 15 years ago I only dreamed about.
Cons: I really don't have anything negative to say. At first it was quite daunting to setup and I felt the initial instruction/training could have been better. But upon reflection I think anything new can be difficult and after working in it for several months I became much more adept at creating the plans and reports I needed.
"Fully Featured, Extensible and Affordable"
Overall: While there were some growing pains after migrating from a long standing legacy solution, we never missed a beat.
Pros: Collect! contains all of the features we needed to implement policies and procedures across the entire organization. Role based access; check. Fully customizable user levels; check. Integrations with third party service providers and payment processors; check.
Cons: The reporting and letter features native to Collect! are clunky and counter intuitive. The bulk of our reports have been created using SSRS to directly access the back-end data. A company to company move feature to directly transfer data between databases would be a great feature to add.
Vendor Response
"Does its Job."
Overall: Overall, its a good product and does its job. The cost is fair for its quality.
Pros: I like the support from the customer service department. I have used this product in a family business to assist with collections of past due accounts. The software is simple and robust to use.
Cons: Its sort of outdated and could use a makeover, especially the user interface. The search functionalities can be improved to provide more results for different query types.
Vendor Response
"Collect Review"
Pros: Ease of use and ease of deployment when we set it up
Cons: Display could be a little more graphically appealing
Vendor Response
"The software is great but the team and support is even better!"
Overall: Collect's friendly interface, integration capabilities, powerful functionality, innovative tools, robust security measures, and exceptional customer support make it an indispensable asset for businesses and individuals alike.
Pros: User-Friendly Interface,Navigating through its features feels effortless, thanks to its well-designed menus, clear icons, and thoughtful organization. Regardless of technical expertise, users can quickly adapt and maximize their productivity from day one.Powerful Functionality, Underneath its user-friendly exterior lies a powerhouse of functionality. From task management and document collaboration to data analysis and automation, it covers virtually every aspect of modern-day productivity. you can accomplish tasks with unprecedented speed and precision.Exceptional Customer Support. The team behind Collect! understands the value of exceptional customer support. They go above and beyond to provide timely assistance, whether it's resolving technical issues, addressing inquiries, or offering guidance. The dedication and responsiveness of their support staff ensure that users have a smooth and uninterrupted experience, building trust and loyalty among the user community.
Cons: it is not easy to build your own complex reports without understanding all the logic that goes into them. However, the support team is quick to help and fairly priced for custom work.
Vendor Response
