# Page 3 | Collect! Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Collect! the right Debt Collection solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/66949/Collect/reviews/?page=3 --- Collect! 4.7 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Collect! ## Showing most helpful reviews Showing 51-70 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VI Vanessa I. President Financial Services Used the software for: 2+ years ### "Collect! A Software that helps you Collect!" April 10, 2017 5.0 Our company began as a startup in 2015 and after having reviewed several other Debt Collection applications decided to purchase Collect! because of its ease of use, features and packaged reports that were immediately available to its users. The company's staff are readily accessible and their technicians are extremely responsive and knowledgeable about their product. We have since referred another major client to the company to purchase the software. Pros It's user friendly and easy to train on Cons The report names, for our purposes, are always having to be adjusted in keeping with Non-US territories, as we operate predominantly under the British systems. This is costly at times because we have to pay for the customization of same. Review Source AS Alex S. Attorney Law Practice Used the software for: 2+ years ### "Fast and Helpful" February 1, 2021 5.0 I have always been helped pretty promptly over the years. Thank you \[SENSITIVE CONTENT HIDDEN\]!! Pros The customer service for Collect! is by far the best feature of the service. \[SENSITIVE CONTENT HIDDEN\] have been a huge help to our office. Your team is super responsive and has been a huge relief to me, as Collect! is immensely helping our small office be much more efficient. Hats off to all of you at Collect! Thank you!! Cons It is a bit hard to use and complicated, which would likely be hard to totally avoid, but your awesome customer service team makes up for it. Alternatives considered [CollectMax](https://www.capterra.com/p/79274/CollectMax/) Reason for choosing Collect! Cost and usability Review Source JW John W. Managing Member Financial Services Used the software for: 2+ years ### "Excellent and Reliable Software " April 6, 2017 5.0 I've been using Collect! for several years as a small collection firm. It has been easy to use, reliable, and there's plenty support documentation that has helped me without having to call them. It was also very competitively priced. I highly recommend it. Pros Easy to use and inexpensive Cons Could use some user interface improvements. Looks old. Review Source DD Dain D. President Financial Services Used the software for: 2+ years ### "Best Collection Software for Buck!" April 6, 2017 5.0 Our company has used Collect for over a decade. I have become very familiar with the software and its features over the years. I have watched Collect software grow and improve with each version they release. They listen to their clients and take suggestions to better the product. The best quality of the software is that it can be customized to work exactly as you want. The report writing is pretty straight forward and with little effort you can find answers to questions in the comprehensive online help index. Should you need support, their staff are friendly and helpful. Love it. Review Source AC Andy C. Senior Systems Architect Consumer Services Used the software for: Less than 6 months ### "Review of Collect!" October 27, 2022 3.0 Pros Collect! is straight-forward and efficiency about working accounts, adding notes, and adding payments. Cons Collect! doesn't enforce referential integrity so users can enter statuses, contact codes, note codes, etc... that don't fit with other codes within the system. This can cause confusion when querying the database. Review Source Response from Comtech Systems October 28, 2022 Hi Andy, Thanks for your review and we are glad you are finding Collect! easy to use and providing good value. Regarding your comment under Cons, you cannot enter a status that does not exist which suggests you have some blank lines in your list. This can easily be configured to suit the way you want the system to work. We will check with you offline to offer configuration support. JM JOE M. President Financial Services Used the software for: 2+ years ### "Best Collection Software Ever" April 13, 2017 5.0 We've been a Collect user since 1995. Best feature is that most of the customization we can do here without paying for programmers and/or waiting for finished product. Most elements cab be changed in minutes as needs present themselves. I can't overstate the sense of security we get from knowing when we need them, they are there. They are easily the best vendor relationship we have and I highly recommend you use them. Pros Flexibility Review Source MD MIKE D. MANAGING DIRECTOR Financial Services Used the software for: 6-12 months ### "customization of product" March 24, 2021 5.0 great product and a very helpful IT team. Pros it is very adaptable. I am able to customize all processing within the program Cons difficult to do customization personally. You definitely need IT assistance if you are not a computer savvy individual Reason for choosing Collect! adaptability Review Source Response from Comtech Systems March 26, 2021 While Collect! comes with full industry standard default settings, many users choose to customize using the Help documents and our technical support to create the workflow they need for maximum efficiency. We were pleased to work with you to customize your system. VN Vincent N. President Financial Services Used the software for: 2+ years ### "Effective Management Program" April 6, 2017 5.0 Experienced on CUBS I moved to Collect in 1998 in version 5. This is a very flexible program enabling smaller operations to provide customization that at times surpasses national service providers. Operationally fast with a limited learning curve for users at all levels. Pros Cost and effectiveness Cons Some search results could be expanded to reflect debtor name / client name Review Source RM R M. President Financial Services Used the software for: 2+ years ### "Looked around and found this to best bang for buck" April 6, 2017 5.0 When starting collection agency, I found Collect to have most features available for one time license fee. Great sales and support team, always there when if I need them. Pros Features, robustness and service Cons Require support to create custom reports and not have interface with accounting software. Review Source NF Nader F. President Law Practice Used the software for: 2+ years ### "President " April 6, 2017 5.0 100% Reliable Dependable in their support! Great software for my business Collect! has been with me from the first day, easy to learn. Pros Easy to Learn and their support Cons That its in USD and not in CAD Review Source JF John F. President Used the software for: 2+ years ### "Fantastic." October 23, 2017 5.0 Pros Collect is the best! Customer support is outstanding. Very easy to navigate . Virtually no problems with it. Review Source BO Bill O. Partner Used the software for: ### "Not Enough Can be Said" February 13, 2015 5.0 As with any program users will find issues with certain parts they find troublesome. Collect has been an incredible asset in our daily business. The only issue I could find is that I don't have enough time to learn all that Collect has to offer. We began using Collect in 2010; from downloading a 2 user system to going virtual just a few years later. The journey has had it's moments, but the the technical support provided by Collect, made it easier than one would have thought. If you find an issue you can't easily resolve within your own company, Collect's tech support can easily resolve it for you. Not only are they helpful, but very knowledgeable and extremely patient. What impresses me more than anything is that the company is always asking what can be changed to make our work easier. This not only comes from tech support or sales, but from the owner as well. As small as our company is, Collect still takes the time to ask us, What can we do to make your work and life easier. In today's world, that is rare. My business will always be with Collect and I suggest anyone who is looking to upgrade their software try Collect. You won't be disappointed. Review Source JT Jennifer T. Mngr Insurance Used the software for: Less than 6 months ### "New User" November 1, 2022 5.0 Pros Onboarding was easy and timely. Employees were quick to address our companies needs. Cons No real concerns so far. Everything seems good Review Source Response from Comtech Systems November 2, 2022 Thank you for this review. We know that changing software is a big decision, and our support department works hard to provide a smooth onboarding experience. Please let them know if there is anything else you need. YD Yolibet D. Financial Associate Financial Services Used the software for: 1-2 years ### "Quality is spectacular" October 5, 2018 5.0 It wasn't hard to understand, and in our training I felt like it could be really helpful for the company. Pros The ease of use. The fact that it makes my job easier by organizing my tasks, and helping us as a company locate individuals easier. Cons Wish it was easier to read, and wish it was better organized. Review Source DN Debra N. Used the software for: ### "Very happy customer with our Collect! software - since 2002!" April 10, 2017 5.0 I started the agency in 2001. When it was time to purchase collection agency software, I reviewed at least 50 different products. It was overwhelming. I was able to narrow my search down to three, each included demos, at which point I hired a consultant for a second opinion. Collect! was by far the cheapest, almost too good to be true, and I was hesitant but felt it was the most functional of all three. The consultant agreed. I purchased it and we have been using it ever since. Our customers love it, as well. Excellent product and service! Review Source LT Larry T. Used the software for: ### "Super Collection Software" April 11, 2017 4.0 I've been using Collect over 15 years and have experienced a very easy to use, full functional collection software. The software offers multiple reports to choose from as well as the capability to custom your own. Contact plans put you an automatic mode and again can be designed to fit your needs. Highly recommend taking it for a test drive you'll be pleasantly suprised Review Source JT John T. Used the software for: ### "Collect! Software , The application you need to help you Collect" April 10, 2017 5.0 Our company has been in the Debt Collection business for over two years and have successfully recommended Collect! to a major client to assist with their debt collection activities. Collect! was recommended because of its ease of use, features, packaged reports that were immediately usable and great technical support to it's customers. Review Source Rishi S. Application Developer Financial Services Used the software for: Less than 6 months ### "Good app to collect data" December 5, 2018 5.0 Pros App is highly accurate, do rapid data collection, highly reliable. Cons It is difficult to access local data and often it is out of date. Review Source IZ Ilnaz Z. Researcher Financial Services Used the software for: I used a free trial ### "Collect!" November 29, 2018 4.0 Pros An adequate access for all positions provided. Cons Lack for developing features in app during processing some operations. Review Source NB Ndu B. Director Used the software for: ### "BEST COLLECTION SOFTWARE" March 15, 2016 5.0 We are Botswana based (Southern Africa) and first in this country to use this software .so far is the best and very quick .The team is also helpful Review Source