Who Uses This Software?

Small businesses, organizations, clubs, and subscription-based websites.


Average Ratings

34 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/month
  • Pricing Details
    Zenbership is open source (free) software. We offer services like support.
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Castlamp
  • www.zenbership.com
  • Founded 2002
  • United States

About Zenbership

Zenbership is a free & open source membership management platform for online businesses facilitating the acquisition, monetization, and retention of members. The software is designed to act as a central hub for your employees, combining multiple tools into one solution, and automating tasks like member registration, renewals, and marketing. Your members will also benefit from a branded self-service portal to update data, manage subscriptions, get news, and view event registrations.


Zenbership Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

Zenbership Reviews Recently Reviewed!


Capterra-loader

We tailored/launched Zenbership in 4 days; support issues hold back realisation of full potential.

Jun 19, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The software is highly tailorable, appears to be well written, and has very rich function. It's an extraordinary product, especially good value at the price. It's also very quick and light on resources. Onboarding members is a completely hands-off process, and renewal processing is largely automatic. The helpdesk-format interface for admins allows most tasks to be handled easily. Backing out a financial transaction (eg: a refund) is especially easy.

Cons: The lack of support and followthrough is a major challenge. Several major bugs are not only holding us back, but are causing problems with our members. Castlamp has not adequately completed a piece of support for which we paid at the beginning of 2018. We cannot log into two of the instances that we created, including a development instance which went rogue and charged members for renewals in parallel with the production instance. The software is somewhat quirky, and (as far as we can tell) it's not possible to tailor existing reports or add new ones. We cannot work out how to use the function which makes assets available only to members.

Apart from poor responsiveness and inability to contact the developer, the thing MOST missing is a forum or other user community environment which would encourage self-help. We don't know who other users are, or from whom we might get help without relying on the developer.

Overall: Zenbership has enabled our NFP to operate in a manner which looks clean and effective (the member signup process has a very smooth appearance), and our volunteer committee spends almost no time dealing with membership issues. If it were not for the lack of support process or timely response, this product would be rated 8+

We eventually abandoned this after three tries. Seems to require more tech knowledge than we possess

Jun 21, 2018
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The feature set is impressive and seems to offer a very robust all-in-one package. The ability to publish events and manage payments was most enticing, as was the ability to customize certain areas of the site.

Cons: It appears that the technical level required to administer this software is higher than we possess or could allocate resources towards. A few days after setting it up and testing it, our hosting account was suspended "due to several connections executed to the index.php file and due to this apache service in the server causing issues. We have noticed this issue multiple times and at that time, large number of apache queries were executed."

We were advised to optimize our php scripts as per http://www.thegeekstuff.com/2014/04/optimize-php-code/

Not having the resources to do so, we reinstalled. We then experienced this problem a second time.

We reinstalled a third time and did not experience this issue again.

We did, however, then find that the event payments system acted inconsistently. At times we received proper notification of a signup, and the "count" rose accordingly. On two occasions this did not happen, and we were only aware of a signup due to PayPal's alert of a payment being received.

Overall: A better appreciation of our technical limitations.

Established program with great potential

Mar 29, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program has been around for a while but recently went open source. Despite that it has incredible promise. I downloaded it about a month back when it first went open source and since then they've released an update and have another one coming.

What it does you ask? A lot.

First of all, it is free. Despite that, it feels like it shouldn't be. The program is a membership tool, so you can build a custom database with custom fields, but it is also a full shopping cart and a email and sms marketing platform. It has a CRM system built it which they seem to be going heavy on improving even though for my purposes it works very well.

The developers are very responsive and even answered some of my questions without making me buy the support plan. That was pretty cool of them.

The reason it gets a 4 and not 5 is because the CMS and template editor could be improved a little, but that's splitting hairs. I talked to Jon and he told me they have an aggressive update schedule planned for the summer and part of that will be updating the CMS tool. Can't wait to see what that brings.

Installation requires a little technical knowledge, but they have a video walking you through the steps. That's helpful.

Overall, exceptional. It does everything very well. Highly highly recommended!

Vendor Response

by Castlamp on March 29, 2016

The CMS is most certainly getting an overhaul! Thank you for your kind words Rita, we're looking forward to working with you moving forward.

Powerful Membership Program

Apr 05, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I installed this for a client that needed to create a membership section on their website, and also needed to upgrade and centralize their customer database (at the time several employees had Excel spreadsheets with different information). They have been using Zenbership since it's inception (and it's predecessor ppSD2 before it). It is a very powerful program with tons of features - and as such, the learning curve is pretty steep as there is so much available. Once you do get the hang of it, it is very flexible and you can set it up to suit your needs. We were also able to get custom programming done to add additional features to meet the company's business needs. Unfortunately, while custom programming was a selling feature, it turns out the the admin section was not built in a pluggable way to allow for custom functions. Every time there is a program update, our custom programming is lost. Maybe this will change with future development.

Vendor Response

by Castlamp on April 05, 2016

Joan, thanks for your review. While in the past the plugin system wasn't fully mature, you'll be happy to know that in the upcoming v108 it has been completely revamped making extending the admin control panel much simpler and more importantly not causing it to be overwritten during updates. We've also improved the ease of use of the control panel. Shoot us an email we will be happy to help you get updated and get your customizations transfered over to the new plugin system!

Quick and easy to set up a paid membership portal

Jun 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software was very easy to set up and because it was open source I was able to fully understand how it worked and even make some changes. The plugins were extremely helpful, especially for making member profile pages. We were easily able to connect Zenbership to our payment processing service and get things moving quickly.

Cons: Updating Zenbership was sometimes painful and while there is a lot of movement on github it didn't feel like there was much of community contributing to the platforms development. Hopefully that will get better in the future.

Overall: It was a low cost and easy way to get a paid membership site up and running. It would have been far more time consuming and cost prohibitive to attempt to set something up like this in Drupal or Wordpress

After juggling back and forth between CMS programs, we found Zenbership had everything we needed.

Jun 19, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We liked the versatility and the customization Zenbership offers. Many of the other CMS programs wouldn't allow you to see their source code or allow us to make changes to better suit our needs.

Cons: It's not that easy to get started. The installation process should be more automated and it lacks clear and concise documentation. It was mostly trial and error for us.

it is great but needs a bit of improvement

Jun 20, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: fits with different organizations needs. I like the way database was set and the way it handles the information.

Cons: 1- still does not send sms to members

2- only one theme available

3-forms not easy to be modified

4- can hide some unwanted functions

5- when we logon does not go in but user name and password prompt again

Overall: managing our non for profit organization

Perfect Solution!

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This has been a great find!

I was searching about a month for a member management system, when I discovered Zenbership software on Hotscripts. To save time, I chose to have the system installed on my host server by the Castlamp specialists, and now I'm almost ready to go live with it.

The page customization tools allowed me to create member pages quickly, and connect them to member sections on my website. The pages utilize the latest php and html script too. I'm impressed with the versatility that is built into the system, and how easy it is to change and then test the different options, such as, Email handling, registration handling, or managing member content.

It took a couple of days to comprehend the system layout, but it is built to be intuitive, so I picked it up easier than I thought I would. The documentation covers just about everything, and Castlamp support(if you opt for the installation) is there when you need them.

Vendor Response

by Castlamp on April 01, 2016

Thanks so much for choosing Zenbership. I'm thrilled to hear it's working out for you. We're here when you need us, just let us know!

Needs a lot of SQL Work, not good for visually impaired

Oct 15, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is free, and appears to have a lot of rich functionality. You have the source, and if you have the time you might be able to fix the niggles.

Cons: The SQL it uses is badly written, and relies on non-standard sql_mode settings for your MySQL server to work. because of this, if a bug is fixed in MySQL, or you're running mariadb you will have incessant problems with SQL errors during, and after, the install

There are no logfiles that would tell you what is going wrong; debugging seems to be limited to commented out console.log()messages, but if you have a server-side issue there is nothing that will help you pinpoint the issue.

The fonts are too small, and white on-pale-blue is quite hard for me to read.

You can find yourself in a maze of options with no easy way out, e.g. I tried seeing if there was a way on my personal account for change the colors scheme, but instead it insisted on me retying my password before I could 'cancel'

As of October 2017 I think this needs some more work before I'll re-evaluate it.

I'm loving it!

Mar 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pretty amazing piece of software that I'm using for my membership site.

PROS

- it does a LOT

- set it and forget it type of deal. Once you're past the initial setup, it pretty much runs itself. You just check it, contact your leads, set up your campaigns, run your reports, etc.

- the dashboard design is pretty beautiful

- integrated easily with my payment gateway, and easy to set up all types of products like subscriptions and trial products,

- crm is a nice touch for reminding me to contact leads and tracking ad campaign value/effectiveness

- they seem to be very actively updating the software

- installation was very easy

- it's completely free!

CONS

- at times the UI can be confusing, but once you figure it out it makes sense

- the learning curve is steep, probably because there's so much stuff working together here

- integrating it with your site requires some html knowledge

- wasn't for me, but for some it might be... the program needs to be installed on your web server, meaning it isn't a cloud product

My search is over

Apr 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Top notch software here that's .... free!

I communicated with them on and off about the software's capabilities and found that it does a lot of what I've been using other software to accomplish. So far I've been able to central 3 applications into this tool, saving me over $120/month! Those being my email newsletters, my subscription management, and my event management.

The funny thing is that i'm pretty sure I'll be able to use if for even more than that, I just haven't gotten to digging in fully yet.

Setup wasn't that bad, but be aware that you will have to install it on your website. They offer an installation service very cheap though ($99 if I recall correctly) so it isn't a big deal in the end. That comes with some support to get you started learning the software as well!

Bottom line is this software does a lot, and it does it pretty darn well for a free open source tool. I recommend it!

Free and fabulous!

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I must admit that I am quite impressed with Zenbership. For my ecommerce needs, I needed a CRM platform that would be easy in terms of set-up and stress-free in terms of operation for my employees too.

I am glad I found Zenbership while checking my options in Capterra. I am especially impressed with their ecommerce features like managing and selling subscriptions and their email campaign management. Why I would give Zenbership a thumbsup is because it is not only free (open source), it is also easy to set up (integrates well with your website) and simple to operate. And the support team is pretty nifty too! Highly recommended!

Vendor Response

by Castlamp on March 10, 2016

Thank you so very much for your kind words Nicole! It's a pleasure working with you and everyone else at Trip Trails!

Great tool that is simple, user friendly and VAST

Jun 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: free - this is great for a NFP

easy to use - from the front and back end views

highly customisable - can make it on brand and a single platform for all our needs

Cons: still in beta - been like this for a while, i dont feel there are developing any more :(

no to little support - there is a paid service, and a forum like site. but rarely used

Overall: increased workflow and reliability.

Using To Sell Video Content

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found Zenbership online through Capterra's directory. The program is a free tool in the sense that there are no licensing fees, which was surprising because it has a lot in it. There was some initial setup that needed to be done that I wasn't technical enough to do, so I paid for an implementation and some customizations and they integrated it with my website. They created all my forms, imported my members, and branded it for me. They also made me a tool to publish my videos from Vimeo directly on my site and then sell access to them. All that ran me ~2k. Very reasonable. The experience was very good overall and I would highly recommend Jon and his team.

Vendor Response

by Castlamp on March 04, 2016

Justin, it was an absolute pleasure getting the program up and running for you!

I struggled with the documentation and spent lots of time experimenting to get services working.

Jun 16, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: For my organization the calendar / event services will improve correct communication in those areas. The function areas allowing customization. Hope to use the eCommerce to collect dues and event fees. (Note though I am retired, I was an IT manager for around ten years, the rest I was an Aerospace Engineer)

Cons: There appears to be a number of areas that don't function. Member list won't export, SMS message don't work, the method to link with facebook appears to be no longer supported. Can only create admin type employees. Emails for challenges with install, even offering to pay you to install went unanswered. Granted it is free software. I note it hasn't been updated for many years.

probably the best open source member software

Mar 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was a firm believer in wild apricot, I had it on 4 sites for user management but their customer service was so-so at best. They were never truly able to solve my problems with a single ticket.

I gave zenbership a try and have never looked back. I was able to configure everything myself and now all of my sites background is sorted by a single tool. I now have 6 sites (members only subscription sections, selling pdf files , selling photography, photography forum, reselling junk that I buy from overseas, and a consulting website that has a free subscription for news letters)

All of my sites are free and on zenbership.

Just simply try it, you won't look back.

Was a slow start to learn, because of all the features

Jun 14, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to create classes in the membership, ease of deployment, being able to understand what code segments were in use was easy

Cons: lack of integrations, webhooks did not work correctly, bugs were present on the layouts, data did not always save correctly

Overall: The way to classify memberships

Worth it

Mar 19, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Using this on my health website to manage members and sell membership/products. It solved a big problem i had of finding software that could manage leads and members but also sell physical and digita goods online.

Little bit of curve to learn but there is documentation and videos and support to help you along.

I anticipate this becoming a big name in the market as they continue to streamline and expand it, which they seem to be doing quite a bit lately.

Recommended if you're looking for an open source tool and don't mind the setup that comes with it (which isnt as bad as i thought it would be).

A good bit of software

Mar 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Zenbership has made the job of managing subscriptions a lot more simple. There are a few areas where minor bugs need ironed out and I am hopeful these will be resolved in the April 2016 release. It would benefit from some off the shelf third party integrations for such things as xero accounting . In combination with stripe payment gateway it has made a real difference to my operation.

Vendor Response

by Castlamp on March 11, 2016

Kerrin, it's always a pleasure working with you. We're working hard to constantly improve the product, including ironing out those bugs as they creep up.

We look forward to many more years!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Managing My Business Got Much Easier!

Mar 17, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before I learned about Zenbership, I was struggling with several different pieces of software I needed for my eCommerce website selling flooring supplies - one for invoicing, one for customer relationship management and one for managing my store. Zenbership helped me streamline everything that is happening at my eCommerce website at one place and best of all its free. Since I integrated it, managing my business has gotten much easier!

Vendor Response

by Castlamp on March 17, 2016

Always a pleasure Scott! Glad everything is working out well for you.

Can't ask for much more

Apr 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We're talking about a free solution here so i felt obliged to post this review. The product is solid and handles our subscriptions and authentication very well. We've started using it for email campaigns recently as well and that has been very useful, what with using criteria to eatablish who gets a drip or emails. Top notch, recommended. 4 starts instead if 5 because the User friendliness could use some work, but apparently that's already started so let's call it a 4.5

Too difficult to use

Jun 21, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The sales pitch sounded good. The price was right (initially; my time was worth too much to continue with the frustration).

To be fair, I attempted to implement this platform about four years ago and I have not looked back at it again. It could be better documented today. I have moved on to other projects.

Cons: You have to be very technically literate. I am. It was still not worth my time to figure out. The biggest failing was in the lack of clear and usable documentation.

Overall: I was unsuccessful in getting any benefits from this product.

Satisfied and Proud User

Mar 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Reluctantly availing services of Zenbership at first but now it put me into much ease after taking the bar off our shoulders due to its some outstanding features. Our software became handier after their administrative dashboard as it allow me one click access to all the details from anywhere. Content building added an extra grasping quality to our website. Zenbership is defiantly a MUST have tool making it lot easier. Very pleased and satisfied.

Amazing Software!

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found this software extremely beneficial to my business. It's complex but solved a lot of our problems which we previously needed multiple solutions for. I was skeptical because of it was free, but the Zenbership staff helped train myself and my staff, as well as set the solution up. They even offered to come on-site for the training. I have recommended this software a number of times and would gladly do it again!

Awesome Software!

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have recently started dealing with this Company and have found them to be efficient and professional in all areas. Looking forward to a long and successful partnership. Always on hand when we need their support, extremely helpful and knowledgeable. Great value for money. Highly recommended.

Vendor Response

by Castlamp on March 25, 2016

Keira, thanks for choosing us! We're looking forward to many more years working together.

Installed Alternative... and free!

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I needed a program that could be installed on my website, this fit the bill. I was spectical at first because it was free and looked too good to be true. But there you have it, I was wrong: It's got a lot of features and was pretty painless to get setup. The learning curve is a little steep but worth the effort. The creators are very responsive.

Vendor Response

by Castlamp on March 04, 2016

Pleasure working with you Paul!

Great value for money

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have recently started dealing with this Company and have found them to be efficient and professional in all areas.

Looking forward to a long and successful partnership. Always on hand when we need their support, extremely helpful and knowledgeable. Great value for money. Highly recommended.

Beaucoup de love!

Mar 29, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is a good solution with a rich feature set. Little complicated to use at times unless you think in... How do you say... "Linear" hinking. Meaning do a then b then c. I applogize english not first language.

But very good application indeed. Merci Castlamp!

Vendor Response

by Castlamp on March 29, 2016

Merci a vous Philipe!

Aug 19, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Ideal of collecting dues

Apr 27, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Top notch stuff for collecting dues online. It gives you flexible options like credit card, invoice, or paypal and it makes it all automated, leaving me time to take care of other stuff like growing my organization. It's free, so that's a nice added bonus.

You can't get better than free!

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the product. Makes it super easy to manage my customers from billing to promoting events. Highly recommend.

Vendor Response

by Castlamp on March 04, 2016

Thanks Jayne! Love working with you!!

Just getting used to it. Seems promising.

Jun 21, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I really haven't had much of a chance to use it when I couldn't cancel out of pages that I only wanted to view.

Cons: I didn't recognize the tiny out-of-box X icon that takes the place of a proper "Cancel" button. Not terribly intuitive.

Overall: so far, I haven't used it much.

Nov 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money