# PanTerra Streams Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PanTerra Streams the right Unified Communications solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/67415/PanTerra-Streams/reviews --- PanTerra Streams 4.5 (35) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PanTerra Streams Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews MG Mohammed G EngineerDesign, 11 - 50 employeesUsed the software for: 6-12 months. “The phones are very easy to use, and if there is ever an issue their support team is quick to respond.“ February 12, 2022 EK Ed K Business ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “At the beginning, very nice, efficient, but when you need to cut back, since they are receiving money, they are not much help. “ July 3, 2023 JA Jigar A Application DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, customer care is a bit slow to respond.“ September 14, 2022 JA Jigar A Application DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The initial interface looks uncomfortable.“ September 14, 2022 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pamela C. Chief Experience Officer Outsourcing/Offshoring Used the software for: 2+ years ### "Great Features and Good Customer Service" September 1, 2021 5.0 Overall, I have had a good experience with Pantera Networks. They have a good team of people. Pros Panterra offers a great price for the cost of the seats, and there are several seat options. In addition, there are many features that come with the service. I have been a customer for almost 15 years. Other companies have approached me, but no one has been able to offer more. Cons There is not a lot of communication with customers to update us on new features. There are emails about maintenance updates, but that's mainly it. Review Source pM patrick M. Database Computer Software Used the software for: 1-2 years ### "patson review pan terra " August 11, 2022 5.0 this is a great cloud that's help me make everything better without having issues Pros is great for communication and conference when working with the cloud Cons I work with it better for information and collaborating with my team better Review Source VR Verified Reviewer Tanning Consultant Used the software for: 6-12 months ### "Clunky, outdated, lacking features. There are better means of communication for sure." June 6, 2018 2.0 I guess the only reason we still use it is the operator switch board. We're able to see if someone is available or not, and then send those calls to and fro. Pros There isn't a whole lot that I like at all. I like that I'm able to still select the old interface when I log in. Nothing else really. Cons It's hard to use. Settings are confusing, sometimes nothing happens when you configure them (no changes occur after saving). I don't always see/hear/notice my messages when someone is sending me messages. The app is extremely old as well. Review Source EK Ed K. Business Manager Non-Profit Organization Management Used the software for: 2+ years ### "Poor customer support" July 3, 2023 4.0 At the beginning, very nice, efficient, but when you need to cut back, since they are receiving money, they are not much help. No matter who I talk to, it answer is wait. But they still get paid. Pros Clean signal for phones, no interrupted calls, voice mail works great, especially sending to email. Cons Support. No one answers phones, leaving messages is easy, but no call back with any answers. I'm trying to return some rented equipment, but no address to send it to, and the bills keep coming. Reason for choosing PanTerra Streams They seemed to be able to answer all our questions, at least at the beginning, but since contract was signed, very little help. Review Source CJ Carlos J. Resources and People's Manager Financial Services Used the software for: 1-2 years ### "Great product, great customer support, I am a satisfied customer." September 25, 2016 5.0 Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature. This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid. Pros Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing. Cons They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless. Review Source VH Victoria H. Company Software Analyst (EpicCare) Hospital & Health Care Used the software for: 1-2 years ### "Keep it up!" February 16, 2017 5.0 We used Panterra and it is really great. It is less expensive with high quality. Phone service is great, support is wonderful and I will recommend this service to my friends. The video conference feature is particularly useful but the best feature is call forwarding - most useful. I haven't use the mobile app a lot but based on my boss' testimony; the mobile app also works perfectly. Pros We often travel, the call forwarding is wonderful. I used to have to call AT&T if I forgot to do this before we left home, now I can make the change with zero hassle! Cons Once, I had a defective HD2 handset. Static beyond belief. I called their Customer Care number and got ahold of some guy who told me that Amazon (where I purchased it) handled the warranty and he couldn't help me. Called Amazon, and the Panterra guy was wrong. So I got on to online chat and got ahold of a competent woman named Diane. She apologized for the Customer Care guy and is sending me a replacement handset. She was great, but Panterra should do some coaching of their telephone people. So 1 star for Customer Care line guy, and 10 stars for on-line chat. Review Source Matt K. Chief Operations Officer and Compliance Officer Used the software for: 1-2 years ### "I was scared moving from a VOIP solution with a local servicer to a cloud-based solution." December 5, 2017 5.0 Lower call costs for my call center and reliable recordings that are critical in our industry. Pros It does everything I need including reliable and retrievable call recordings. The customer service is phenomenal and implementation was super easy. Cons Haven't found anything yet but it has only been a little over a year...LOL. We don't use all the functionality so we will explore more if we need to. Review Source AA Angie A. Office Mngr Leisure, Travel & Tourism Used the software for: 1-2 years ### "Having the mobile app is a Game changer!" February 11, 2022 5.0 Pan Terra has made it easy to use, the set up option is nice and overall everything we use has been reliable and calls, video conferencing and the recordings are clear and easily retrieved. Very happy with Pan terra. Pros Call forwarding has made it so easy for me to stay in contact without being the office, The calls are clear and can be recorded. easy retrieving messages. Cons customer service can be slow at times, that becomes isometimes but other than that I have had great experience with the service Review Source VR Verified Reviewer Broker Associate Real Estate Used the software for: 2+ years ### "More Complicated Than Need Be" September 27, 2018 3.0 Pros I like that it offers multiple services, cloud, phone, chat. Cons The system is more complicated than it needs to be. Review Source VR Verified Reviewer Web Consultant Internet Used the software for: 1-2 years ### "Satisfied customer" June 28, 2018 5.0 Pros Real time results and data is what a comoany really needs in giving great customer service support to our clients Cons There is nothing to say about this software as this is somethong we use daily and relay on every hour Review Source José Carlos H. Marketing Internet Used the software for: Less than 6 months ### "Es una plataforma para pequeñas y medianas empresas que da facilidades en comunicaciones" November 30, 2022 5.0 En general buena experiencia Pros La facilidad de uso a la hora de compartir o almacenar archivos Cons Lo que menos me puede gustar son las tarifas que tienen Review Source MW Markus W. Founder Used the software for: Less than 6 months ### "Good Company, helpful people" February 7, 2017 4.0 We are a startup in that works closely with the online gaming firms. We require communication services a lot and I do mean A LOT. So far Panterra hasn't let us down. The service is excellent and their tech support is helpful, to say the least. Pros All the features work, tech support is always there. Cons The mobile app is great but sometimes the video calling on mobile doesn't work as well as it should. Review Source NH Nuur H. Office Admin Information Technology and Services Used the software for: 6-12 months ### "Finally changed my VoIP providers and I am very happy. " September 12, 2016 4.0 Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature. Pros Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing. Cons They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless. Review Source JA Jigar A. Application Developer Information Technology and Services Used the software for: Less than 6 months ### "Panterra - Cloud storage solution in an app" September 14, 2022 3.0 The interface setup option is excellent. The advanced features were easy and simple to access thanks to the supporting team. Pros The features like cloud storage options, increased accessibility, real time sync, user-friendly and easy to use mobile app are the best. Cons The initial interface looks uncomfortable. It can be changed. Also, customer care is a bit slow to respond. ut, once they gets in touch, their services were above par. Review Source MG Mohammed G. Engineer Design Used the software for: 6-12 months ### "Been a Joy!" February 12, 2022 5.0 We have been with PanTerra for several months now, and it has been just a joy! PanTerra Networks offers great features and quality at a great price. The phones are very easy to use, and if there is ever an issue their support team is quick to respond. I highly recommend Panterra if you need a VOIP provider. Pros call forwarding easy access from anywhere, easy to use mobile app Cons have not come across any issues yet, we have been pretty happy with pan terra. Review Source NS Nigel S. Senior Manager Architecture & Planning Used the software for: 1-2 years ### "Awesome Experience!" January 26, 2017 5.0 I work in Technical Support for a major software company so I have some experience in customer service. Mike was awesome. He quickly handled my issue, found the root cause, and stayed with me until the fix was in place. I wish there were other VOIP service providers with a great customer service good manners and customer services really stick with you. Issues come and go, it is a part of every product. Panterra have some issues too but they are quickly resolved. Pros I like its look and feel, it is not complicated, it is easy to use and above all it works! Cons Installation cost/shipping and other minor costs were not included in my original invoice. I'll be honest that is a little bit annoying when you have to pay little bit extra than you thought you were going too. Review Source SK Sarah K. Networks and IT officer Online Media Used the software for: 1-2 years ### "Thumbs up to Panterra's Smartbox " September 21, 2016 4.0 I really like Panterra's services. We are using Smartbox and so far it has been to great effect. My company is a media (online content publishing) company and we need a lot of communication at every second of the day. Previously we were using Maxi Net and unfortunately it was inadequate. Now with SmartBox we have everything we need. On behalf of my company we can say that we are very happy. Pros I like how it is designed. Completely browser based. Pricing is good. Cons The installation team arrived 3 days late. In the end it didn't matter much but it was annoying. Review Source DJ Dean J. CEO Used the software for: Less than 6 months ### "Finally changed my VoIP providers and I am very happy. " October 3, 2016 5.0 Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn’t want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra’s Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don’t own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature. Pros Pros: Cloud storage option, increased accessibility, outstanding and easy mobile app. Cons They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless. Review Source JB Jonathan B. Networks & Communication Manager Media Production Used the software for: 1-2 years ### "Panterra's Smartbox is a delight - highly recommended! " September 19, 2016 5.0 I like Panterra's smartbox because it is very easy and I can access it from anywhere since it is web browser based. I am currently in Germany and my communication with our office in US is seamless. They have a feature called call forwarding, I am finding that particularly handy. Pros The ease of use and great features like call forwarding. Cons I think pricing could've been a little better. Other than that no worries, we are happy with Smartbox. Review Source JM Julia M. Managing Partner Entertainment Used the software for: Less than 6 months ### "Panterra's Business Voice is a solid tool." October 6, 2016 4.0 We are an online media company. A large part of our business is reliant on communication amongst ourselves, our assets, our resources and our clients. We needed a reliable service provider with great quality. After shortlisting a few companies from internet research, we decided to go with Panterra. Previously we were using Nextiva, since our business was a small one and it got along fine. Over time when we increased in numbers, we decided to switch bandwagons. Therefore, with 0 experience with VOIP setups, we reluctantly gave Panterra a shot. They didn’t disappoint. It is an easy to use and hassle-free service which is compiled into web browsers; they provide 6-7 different services and all of them are top-notch. Pros Their website is exceedingly helpful, it is full of tutorials and guidelines. Pricing as I have mentioned before is great. Cons There is a downside to Panterra, their program has a relatively less friendly interface than I would’ve liked. I would’ve made it a tad more modern and stylish. Review Source UK Udnan K. CEO/Owner Used the software for: Less than 6 months ### "Panterra is awesome!!!" October 29, 2016 4.0 I am not going to pretend to be an expert here. Panterra is my first ever VOIP service provider but I got to say I have absolutely LOVED their service. I have been their customer for a little over two months. I haven’t had any downtime as yet. The features work exceptionally well. What amazes me most is their customer services. Ever since the installation, they have been emailing me, following up and asking me if I am having any troubles, they have tried to upsell me a few times. The thing I like most is that they value their clients. Errors and glitches are a part of life, everyone secretly accepts that. But it is the customer services and dealings from the company that ensure long-term relationships. It is delightfully refreshing to be in business with a company that values my company. Pros Great quality, great features and an amazing customer service. Cons The cost of shipping/delivery wasn’t mentioned in the original invoice. I just felt that they should’ve told me earlier. Review Source GH Gretchen H. Operations Manager Management Consulting Used the software for: Less than 6 months ### "Lesser known company keeping up with/surpassing the big guys." July 31, 2018 5.0 Panterra Networks has been a very easy company to work with. They have immediately addressed and fixed any issues that have come up; which have been very few and all very minute. Their VoIP system has given our company a more professional edge, and allowed us to filter calls with ease. For any VoIP phone system, make sure you have the proper cabling (cat5) in your office to power and connect the phones. We ended up paying to have a local communications and wiring company come in to update the existing wiring we had and install a PoE switch. Pros Customer service is some of the best I've experienced! No wait to speak to an actual person when I call with account add-ons, and technical support. All the features and amenities that the bigger/more well known companies offer. Customizable plans, sales people that are knowledgeable and experienced in VoIP technology, assigned team of expert "onboarding" staff to get you up and running and answer any questions in your first few weeks. They own the technology that they are using, which some of the other more well known companies do not. Cons No plans that include international dialing. Their international rates are very reasonable, but if you are calling numbers outside of the US or Canada frequently, it could add up. Review Source ST Solomon T. IT Manager Financial Services Used the software for: Less than 6 months ### "Panterra Smartbox is a very efficient business communication tool" October 4, 2016 4.0 We were using a service called Maxi before. It was not very pleasant. Being a software engineer/IT manager at a financial services company, I was tasked with finding a new business communication software. I didn't want an extravagant product, just something solid that works. And Panterra's Business Voice (Smartbox) works. We do a lot of video calling and rarely there has been a problem. Pros I like their mobile app very much. It is neat, clean and very easy to use. I maybe biased because I am a developer myself so I may look at it programming-wise, a standard user may or may not like it as much as I... I don't know. Cons Panterra is an accomplished company, being in business for about 1.5 decades I believe, therefore their pricing is slightly on the higher side. We have been pushing for a discount and next year onwards, hopefully we'll have it. Review Source Miguel G. Development engineer Telecommunications Used the software for: I used a free trial ### "VOzIP" January 19, 2023 5.0 Pros Lo usaba para mis clases de inglés y tuve muy pocos problemas con ella. Facil y buen sonido Cons El tiempo que lo probamos no vi problema supongo que no seguimos con ello por el precio. Review Source OE Oscar E. Network Administrator Consumer Services Used the software for: Less than 6 months ### "I love their customer services more than the software itself! " October 29, 2016 4.0 I am a networking manager at a company that provides a range of services such as event management, catering, wedding planning, custom dress-designing and furniture selling. We started using Panterra’s services in 2012. We are completely satisfied with their services. Their pricing is really good at $19 odd a piece – which is the usual standard in the market. Their customer services are good. A technical operator of Panterra, Samuel has been valuable over the years. He is there first thing, be it any complain resolving, upgrade or simple maintenance. It is because of him I am writing this review. I would recommend Panterra to any business owner on any day. Please note, we have 208 employees in various roles – we’d be lost without a good communication tool. Pros Customer services. Cons They didn't include shipping costs and some other costs in our invoice but billed us at the spot. Review Source Similar Products Featured ## Related categories [Unified Communications](https://www.capterra.com/unified-communications-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Team Communication](https://www.capterra.com/team-communication-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.