Axios Systems

assyst

4 / 5 1 review

Who Uses This Software?

Axioss enterprise ITSM software, assyst, is purpose-built to transform businesses with over 150 in IT, from technology-focused cost centres to profitable business-focused customer service teams.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Axios Systems
  • www.axiossystems.com
  • Founded 1988
  • United Kingdom

About assyst

Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.


assyst Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Asset Tracking
  • Audit Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Cost Tracking
  • Depreciation Management
  • IT Service Management
  • License Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

assyst Reviews

Great system, easy to learn and use.

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We implemented assyst in 2013 and only implemented the Incident portion. We chose assyst over their competitors for several different reasons: the automation of the Operating Level Agreement (OLA) which we were doing manually before, automated reporting, ease of use, robust knowledgebase, and were able to roll out to several of our associating organizations.
We have several customizations and even with them, assyst was easy to configure. We are in the process of upgrading to the latest version and will be configuring/using Problem Management and Mobile, later this summer. We like that it is an "all in one" application, instead of having to purchase multiple applications that may or may not work with each other.

We have run into a couple roadblocks with the OLA process; however, this is due to our OLA customized process and not what is out of the box. Enhancement requests and issues take a while to get fixed/implemented. One of the biggest issues we have with the system is that it is difficult to work cases if a user working in multiple departments. Support is still investigating this issue. Another con is with the searches; they could be more robust with "If this, then that" searches.

There was a very small learning curve from our previous system (Remedy) to Assyst.