--- title: "Maitre'D Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Maitre'D Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/67512/MaitreD-POS/" page_type: "product" language: "en" --- # Maitre'D Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Maitre'D ## What is Maitre'D? Maitre’D is a POS and restaurant management platform backed by 40+ years of restaurant technology expertise and trusted at 70,000+ points of sale. Built for full-service and quick-service, bars, cafes, hotels, and multi-location groups, Maitre’D provides an all-in-one platform to: • Manage multi-channel ordering, payments, menus, and promotions • Support dine-in, counter service, takeout, delivery, drive-thru, self-service kiosks • Manage table and floor plans, kitchen workflows, and staff • Track inventory, sales, and performance with real-time reporting • Run multi-site operations with centralized controls • Offer gift card and loyalty programs • Use embedded financial solutions Its hybrid architecture combines cloud-based management and local reliability to keep serving during internet outages. SRM-Web certified. Flexible integrations and support for a wide range of certified, restaurant-grade hardware let restaurants build a setup that fits their operation. ## What is Maitre'D used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Bar POS](https://www.capterra.com/bar-pos-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 62% Neutral 16% Negative 22% Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Maitre'D?[Manage this product listing](https://www.g2.com/products/maitre-d/claim_requests/new?auto=true) ## Maitre'D Overview Updated September 2026 AI summary Maitre'D provides businesses with a point-of-sale platform that covers order entry, payment processing, table management, and delivery management, with additional capabilities for online ordering and sales reporting. Suitable for organizations of all sizes, it supports inventory management, loyalty programs, gift cards, and multi-location operations, and is available via cloud or on-premise deployment on Windows or Linux. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Maitre'D 3.6 (37) VS. [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (37) Ease Of Use 4.2 (551) Value For Money 2.9 (18) Value For Money 3.8 (466) Customer Service 3.5 (32) Customer Service 3.7 (518) ## Maitre'D alternatives [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars Highest Rated [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/) [4.2 (26)](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/) ## FAQs about Maitre'D Overview ### Which roles and teams benefit most from Maitre'D? Maitre'D is most used by restaurant owners, general managers, assistant managers, and operations leaders who need to oversee POS activity, staffing, and daily service performance. Sales and office teams benefit from smoother order processing and reporting, while IT and consulting roles support setup, maintenance, and system optimization across locations. Answer based on 35 reviews Overview ### What company size and specific industries is Maitre'D built for? Maitre'D is designed for businesses in the hospitality industry, including table service restaurants, quick-service restaurants, bars and nightclubs, hotels and resorts, cafeterias, and food service operations. The vendor description does not specify company size, but the product is clearly aimed at hospitality organizations of different types. Features and Usability ### What are the key features of Maitre'D? Maitre'D offers point of sale (POS) and restaurant POS features, along with table management, reservations management, wait list management, and split checks. It also includes inventory management, inventory tracking, purchase order management, payment processing, reporting and analytics, and employee tools such as time clock and access controls/permissions. Integrations ### Which third-party tools and platforms does Maitre'D integrate with? Maitre'D integrates with 10 third-party tools and platforms, including Deliverect, Deliveroo, Payfacto, ResDiary, Xero, Amadeus Hotels, Hotello, GGGolf, SageData, and Spoonity Loyalty & Gift Cards. These integrations cover delivery, payments, reservations, accounting, hospitality, golf, and loyalty workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Maitre'D offer? Maitre'D provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled training sessions, documentation provides written reference material, and videos allow self-paced review of key setup steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does Maitre'D offer? Maitre'D provides Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users report mixed experiences with support, with some describing long waits and slow callbacks during urgent outages, while others note quicker in-person help for account-related issues. Answer based on 4 reviews ## Features AI summary Based on 1,992 Restaurant POS reviews Capterra data shows that buyers of Restaurant POS rank the following features as their top priorities: - **Order Entry** (**51%** of reviewers rated this feature as critical) - **Sales Reports** (**47%**) - **Payment Processing** (**55%**) Maitre'D supports all three of the features reviewers rate most important: **Order Entry**, **Sales Reports**, and **Payment Processing**. Together, these capabilities help restaurants take orders accurately, track performance through reporting, and process transactions efficiently, allowing teams to manage daily service with better speed, visibility, and control. Access Controls/Permissions Define levels of authorization for access to specific files or systems Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Maitre'D 78 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Bar Tab Management: Pre-authorize credit cards to run the total charges that guests accumulate throughout their time at bars - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - For Bars/Clubs: Designed for bars, clubs, nightclubs, etc. - For iPad Devices: Operate/access software on iPad Devices - For Restaurants: Serves restaurants - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kitchen Tickets: The ability to send order tickets to the kitchen to either be printed or appear on a screen. - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Loyalty Management: The ability to create a loyalty program to offer coupons or discounts to frequent customers or to lure back infrequent customers. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Menu Building: Creating a menu within the platform for servers to input orders or for online ordering. - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Ordering: Tracks and processes online orders - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Recipe Management: Store recipes, enable recipe modification, and generate data required for production records - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Separate Checks: Generate separate bills for various meals and combos within a complete order - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Stock Management: Manage the buying, selling, and holding of stocks - Table Management: Assign waitstaff and coordinate the table services - Takeout & Delivery: Tools to help create an online ordering service for delivery and takeout. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 3.5 (27) 3.5 Based on 27 reviews ## Pricing Value for money 2.9 (18) Free Version Maitre'D Pricing CA$0.00 Value for money 2.9 (18) 2.9 Based on 18 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)[ Opera](https://www.capterra.com/p/229024/Opera/)[ RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/)[ Restaurant365](https://www.capterra.com/p/139768/Restaurant365/)[ Mews](https://www.capterra.com/p/145487/Mews-Commander/)[ Push Operations](https://www.capterra.com/p/154933/Push-Operations/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (32) 3.5 Based on 32 reviews ## User reviews Overall rating 3.6 Based on 37 reviews Filter by rating 5(10) 4(13) 3(6) 2(4) 1(4) Mentioned topic Sorted by most recent MS Mellanie S. Assistant GM Hospitality ### "Not worth the effort Much better products out there" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 December 14, 2023 Pros Preloaded items were a plus for us when it came to drinks Cons So hard to set up new users and train new people on it. I couldn't get training help. Paid for a whole session so they would go over every single part of it. They didn't cover much in the training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 18, 2023 Hello Mellanie, We are sorry to hear that your experience with our training team did not meet your expectations, but we appreciate your feedback. Please reach out to us at marketing@payfacto.com or via phone at (514) 665-6281, so that we can work to address the issue. We take all feedback seriously and welcome the opportunity to make things right. Best regards, Pierre-Marc Cardinal PayFacto Marketing Director AB Amine B. GM Food & Beverages ### "POS MaitreD" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 8, 2019 It had good functionality and layout, but it was outdated. Pros Large colorful buttons on the screen that can easily be identified. Cons Too slaw to start and it does has multiple screens option while you are using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2020 Hi Amine, Thank you for your feedback. We have just released the newest, most powerful Maitre'D version packed with all of our latest features for faster and smoother operations. We are offering for a limited period, free software upgrades to all our existing Maitre'D customers. Please contact us to set it up! https://www.posera.com/claim-your-free-maitred-upgrade/ Wishing you a great new year, The Maitre'D team. AR Amanda R. Assistant manager Hospitality ### "Difficult " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 June 30, 2019 Work at a hotel in BC Crashed all the time, slow Froze Was not very easy to make it our own Pros I guess the good thing was easy to train people on Cons Old school! Very basic program we used Crashed al the time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2020 Hi Amanda, Thank you for your feedback. We have just released the newest, most powerful Maitre'D version packed with all of our latest features for faster and smoother operations. We are offering for a limited period, free software upgrades to all our existing Maitre'D customers. Please contact us to set it up! https://www.posera.com/claim-your-free-maitred-upgrade/ Wishing you a great new year, The Maitre'D team. MG Mary G. Jill of all Trades Hospitality ### "Tech guys are awesome!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 March 13, 2019 Great but a little difficult setting up for menu items. Pros Support was awesome...no matter what time of day or night - someone was always there to help out any problems we'd be having. It wasn't made for communicating with our hotel software but they made it work. The software does a lot more than we actually use it for. Cons Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FE Fernando E. Manager Entertainment ### "it is a nice easy system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 January 18, 2019 Pros simple. Cons no support, extremely expensive when you get and if you get it. it looks like there is only one tech in the whole city, phone support takes days for a call back if they call back. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Derek W. Owner Restaurants ### "No customer technical support, wait for ever for a call back" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 8, 2018 They also changed their credit card processing policies. Last June (2018) they suddenly made a change to their credit card processing software to make it so it no longer held the card information for use when the guest left. If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it. You need to rely on the customer to remember to come back and swipe the card again at the end of their visit. They claimed this was for PCI compliance. When I asked how we should hold tabs open for customers, they instructed us to hold customer credit cards behind the bar to secure their tab. That is the opposite of PCI compliance, and actually breaks many privacy laws. What are you thinking Posera? Down the tubes. Pros We used to like the optional features and interface possibilities, until we found out that most of them don't work as promised. Cons The live customer support has gone extinct. When you call for the "24 hour technical support" you are usually just getting on a wait list for a call back, or leaving a recorded message for an eventual call back. Waiting right now for a call back, over an hour waiting, with a total system failure. Second time like this in the last 3 weeks. Ridiculous. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HL Hannah L. Manager Entertainment ### "Not worth it" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 September 24, 2018 Pros Easy to use with minimal issues on the floor front. Easy to train others to use. Very server friendly. Cons Way too expensive for what you're getting. Long wait times for customer service and credit card processing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KN Kenzo N. sales ### "fast and reliable, easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 5, 2018 Pros this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge. Cons I really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Keith L. Owner ### "Great if you need something out of the box" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 21, 2018 Pros This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems. Cons At times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Product Manager Hospitality ### "MaitreD is great POS for hotels" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 24, 2018 Great POS system for restaurants in a hotel if you have a PMS system that is compatible with it so that Room Charges can be synced. Pros This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report. The UI is very simple and easy to use Cons It uses very old SQL libraries, so not the best way to store data. The system does not easily integrate with different systems, so you are limited due to compatibility. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/67512/MaitreD-POS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.