Maxident

4.5 / 5 13 reviews

Who Uses This Software?

Calling all dental/medical professionals who want an intelligent, state of the art software to manage the practice, patient health and income.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.95/month/user
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Maxim Software Systems
  • www.maximsoftware.com
  • Founded 1980
  • Canada

About Maxident

State-of-the-art software technology will transform your office. One look at Maxident and you will want to switch! Impress patients with tablet technology, touch-screen, electronic signatures, artificial intelligence, voice recognition, voice command, email and text, patient self-checkin in kiosks, fully integrated payment systems and more. Built in Treatment managers will turn your high-tech dental office into a high income practice. Ask how easy we make it for you!


Maxident Features

  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning

Maxident Reviews Recently Reviewed!

good customer service

Sep 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I'm very used to it. I like the possibilities with the prescription pad. I like the accessibility of chart notes

Cons: Not on mac. Slow awkward perio chart. Abbreviations on perio chart not what I would choose and they aren't adjustable.

Overall: Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon.

It was a bit of a rocky start, however the customer service is exceptional. Motivated to help you.

Sep 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ease of use, as well as the options in the charting and billing such as super codes and perio dictation of probe depths, gingival levels, bleeding and such.

Cons: I would like to be able to add things to the charting terms, however I honestly cant say that you cant already and I'm just not aware of how to do it yet?

Overall: It runs my business so my benefit is productivity.

Vendor Response

by Maxim Software Systems on September 11, 2017

Hi Denise, thank you for your truly uplifting review. Exceptional customer service is our number one priority and we're glad to hear that you had such a beneficial experience. For any help or questions you may have, don't hesitate to contact our support team and they will be happy to assist you.

Maxident is an ideal dental management software

Mar 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I enjoyed that maxident changed their model to provide superior customer service. Having one rep and be personal for technical support definitely provided a means to gain immediate access to solutions to day to day troubleshooting practice problems.

Our was great!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our rep has been an outstanding in dealing with. He always gives us the best customer service. He is very professional and always caters to his clients. He exemplifies customer service and professionalism and knowledge all in one great package. It was a pleasure to deal with Kris over the past couple years.

Vendor Response

by Maxim Software Systems on April 03, 2017

The pleasure is all ours! I always love hearing from your practice and very much appreciate the kind words. We strive to provide excellent customer service and love hearing its making a noticeable impact. Thank you very much, Kris

Great Customer Support

Mar 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support

Cons: it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs.

Overall: I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!

We love maxident!

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We just completed an over the phone training program with Maxident for an extended feature and it was AMAZING! Customer support representative is very knowledgeable and made learning the new system very easy. We are excited to try the new program and all it has to offer. I would really recommend Maxident as it is super user friendly, bright and colorful and reliable. We have been using it for over 2 years now and the staff are always a phone call away to help if needed! 5 STARS FROM US !

Vendor Response

by Maxim Software Systems on March 03, 2017

Thanks Kristin! You¿re always fun to work with! So friendly and happy every time we talk!

Kris and Noel are absolutely wonderful employees!

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At a glance the software at appears to be intimidating... but it really isn't! Very simple and straightforward. User friendly.

Cons: Some tabs/options are not useful. They can be removed for more simplicity
Examples: 1. User defined tab in the patient's ledger. 2. Copy name and adress

Overall: The Maxident team always provides quick resolution to any issues. Customer support, techs and administration is always polite, friendly and effective. Excellent customer care. Thank you Maxident!

Recommendations to other buyers: If you take the time, and have the patience, to understand how to navigate Maxident, it will be very easy to use

A MUST READ REVIEW

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and options available

Cons: Being unable to customize our medical and dental questionaire

Overall: The representative made our transition into the Maxident program seamless. Maxident has reduced time spent when confirming and communicating with patients through the MaxiReminder feature, which has been well received by our patient base. The paperless option has given us confidence in maintaining patient confidentiality and accuracy . MaxiVault has been trustworthy in retaining secure data back up. Overall Maxident has proven to be an informative, productive, and a pleasure to use.

Recommendations to other buyers: None to date

Vendor Response

by Maxim Software Systems on March 02, 2017

Thank you so much for taking the time to review your experience with us! We are very happy to hear that you are enjoying our products and getting the most out of what MaxiDent has to offer. Your feedback on wanting to customize the Medical and Dental Questionnaire is greatly appreciated; did you know that you can add additional questions to the bottom of the Medical History Questionnaire? We look forward to working with you and assist in achieving your ideal practice. Thanks again for your great review! The MaxiDent Team

Tech support has been awesome in an office where time is everything!

May 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program is very user friendly. Tech support is always available to answer any questions or assist if there is a problem. With 33 computers all using maxident it can slow the program down, however, the technicians at maxident have been wonderful in resolving the issue.

An Incredible, Helpful, Caring Company

Oct 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What a tremendous, fair, honest, and helpful company. Their employees are patient, hard working and exceptionally understanding. With out the backing of Cheryl and all the support staff I am sure I would have gone absolutely insane by now. We have been with Maxident since Maxident soon started. We had to change computer companies due to technology. The other company was excellent but things happen. What more can I say but this is a tremendous and exceptional family atmosphere/company. They CARE. Thank you Maxident for being there for me and with me for all these years. From a growing offices to a Big office to a smaller office. You have been there all the way. Thank you so much Maxident.

Easy, user friendly software

Sep 17, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been in dentistry for over 10 years now working in the front end for most of them. I have used a few different dental software programs and with out a doubt Maxident is the easiest, simplest, most user friendly program. The customer service as well is always outstanding. When we have an issue it is resolved immediately. Kris Leclaire has been helping us out a lot recently getting us set up with MaxiReminder and I must say his customer service is impeccable. Not only does he reply right away to my emails but he is so very helpful and patient. Thanks Kris and Maxident. Happy customers on this end!

NO DOWN TIME WITH THE MAXIDENT!

May 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I purchased a practice which already had the MaxiDent program. As a new owner there were many changes that I wanted to implement right away. I was able to work with the MaxiDent staff and easily learn the software and get the most out of my practice.

MaxiDent is an innovative, easy to use dental software program and it allows me to do all of my work with one software management system. MaxiDent is the solution for my entire practice¿patients, administrative staff and clinicians¿from initial patient contact and scheduling to check-in, treatment, check-out, insurance claims, payments, and patient recall.

For those who would like to jump-start using MaxiDent, the company offers How-to Videos with step-by-step instructions on commonly used operations. The company also runs monthly online webinars that aim at training staff to maximize office productivity.

I can not say enough positive things about MaxiDent training and support departments. They know the software inside out and are always there to answer my questions.

As an optional service, MaxiDent offers MaxiVault ¿ a daily off-site reliable back-up system. At one point, my server crashed on a Friday and the support staff had my practice up and running by Monday morning.

No DOWN TIME!!! This was extremely important to me.

Thank you MaxiDent!!

Dr. Olga Rodrigues
169 Bayfield Rd
Goderich, ON, N7A 3G2

Look no further!!!

Apr 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was introduced to Maxident Software Systems 8 years ago. I purchased the Hygienist Maxident System for my Dental Hygiene Office and have supported this amazing company ever since. The software is always up to date. The company stays on the cutting edge of technology and business owners requests. Their support team are efficient and respond to all calls exponentially.
Take time to call to see how to make your office and team the best it can be.
I now offer training seminars for Dental Hygienists looking to be business owners and Maxident software systems are part of my course content when it comes to purchasing a system that fits dental hygiene needs.