--- title: "Maxident Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Maxident Software - reviews, pricing plans, popular comparisons to other Dental products and more." source_url: "https://www.capterra.com/p/67650/Maxident/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Maxident Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Maxident ## What is Maxident? State-of-the-art software technology will transform your office. One look at MaxiDent and you will want to switch! Impress patients with tablet technology, touch-screen, electronic signatures, artificial intelligence, voice recognition, voice command, email and text, patient self-checkin in kiosks, fully integrated payment systems and more. Built in Treatment managers will turn your high-tech dental office into a high income practice. Ask how easy we make it for you! ## What is Maxident used for? [Dental](https://www.capterra.com/dental-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 80% Neutral 8% Negative 12% Starting price CA$199.95 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Maxident 4.2 (25) VS. [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting Price CA$199.95 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (25) Ease Of Use 4.4 (225) Value For Money 4.1 (14) Value For Money 4.3 (210) Customer Service 4.8 (20) Customer Service 4.5 (219) ## Maxident alternatives [4.4 (83)](https://www.capterra.com/p/160904/RevenueWell/reviews/) Starting price $189.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (47)](https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/67650/Maxident/alternatives/) ## FAQs about Maxident Overview ### Which roles and teams benefit most from Maxident? Maxident is most used by dental office managers, administrators, and operations teams managing appointments, patient records, billing, and daily front-desk coordination. Dentists, practice owners, and presidents use it to oversee clinical and business activity, while dental assistants and hygienists access patient information and support efficient chairside workflows. Answer based on 22 reviews Overview ### What company size and specific industries is Maxident built for? Maxident is designed for dental and medical professionals, including practices of many sizes that need software to manage patient care, practice operations, and income. It is best suited to clinics and professional healthcare offices in the dental and medical sectors rather than general business use. Features and Usability ### What are the key features of Maxident? Maxident offers dental practice management tools including appointment management, scheduling, billing and invoicing, claims management, and treatment planning. It also includes patient records management, charting, imaging and X-rays, document storage, referral tracking, reporting and statistics, plus client portal, web forms, SMS messaging, and reminders. Getting Started and Support ### What training and onboarding options does Maxident offer? Maxident provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 4 reviews Getting Started and Support ### What customer support options does Maxident offer, and how do users rate the experience? Maxident offers email/help desk, a knowledge base, phone support, and chat. Users often describe staff as knowledgeable, patient, and quick to resolve issues, with some valuing dedicated representatives and training help. However, a few users report delayed callbacks, difficulty reaching technical support, and inconsistent troubleshooting quality. Answer based on 14 reviews Ease of use ### Is Maxident easy to use for a dental practice? Maxident is generally easy to learn for everyday dental office tasks, with charting, billing, scheduling, and patient management in one system. Front-office teams value its familiar workflows and training help, while some users find insurance payments, predeterminations, upgrades, and manual corrections more difficult to handle. Answer based on 10 reviews ## Features AI summary Based on 1,648 Dental reviews Capterra data shows that buyers of dental software rank the following features as their top priorities: - **Patient Records Management** (**55%** of reviewers rated this feature as critical) - **Treatment Planning** (**53%**) - **Appointment Management** (**58%**) Maxident supports all three of the features reviewers rate most important: **Patient Records Management**, **Treatment Planning**, and **Appointment Management**. Together, these capabilities help dental practices keep patient information organized, map out care clearly, and manage scheduling efficiently, allowing teams to deliver more consistent service and keep daily operations running smoothly. Imaging and X-rays 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Billing & Invoicing Create, manage, and send invoices or bills to customers Maxident 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons --- Get Advice We can help you find the software with the features you need. Features 3.8 (20) 3.8 Based on 20 reviews ## Pricing Value for money 4.1 (14) Free Trial Free Version Basic CA$199.95 Flat Rate,Per Month Value for money 4.1 (14) 4.1 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (20) 4.8 Based on 20 reviews ## User reviews Overall rating 4.2 Based on 25 reviews Filter by rating Counts reflect reviews available in this feed. 5(14) 4(6) 3(2) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful RE Reviewer manager Used the software for: 3-5 years ### "Great Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 20, 2017 I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!! Pros great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support Cons it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: 3-5 years ### "Unparalleled Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 24, 2020 Pros The customer service and rapid response times of both \[SENSITIVE CONTENT HIDDEN\], they make themselves available during OFF hours to respond to inquiries. They both intuitively know what i would like the software to do, in order to guide me to the correct locations. they provide valuable tools that save me from training new employees on the software from scratch. Thank you! Cons Clicking on patient's name within the various reports that are run, to bring me right into the patient's chart. Certain reports could be simplified Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dentist Used the software for: 3-5 years ### "I am not satisfy with your service ." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 12, 2023 To be honest, the most thing I hate about this software is the technical support, very unreliable always have to leave a message to get help never answers your call right away, sometimes you need a fast reply, and most of the people working can not give you the right support, maybe two people only in this company who know exactly how to help the rest are useless even I am paying monthly fees which I think it is too much compared to the service I am getting, yesterday we had to leave three messages asking for help they get back to me today when I already fixed the problem I am still having errors happen every day during work no one was able to figure out why we are getting this error message and of course, they could not fix it and we are still suffering from delaying work every day Pros Maybe, in the beginning, will look easy to use but after many years of using it you will discover many defects in the software, and many manual corrections need to be done most of the time Cons Entering payments is the most common daily struggle with this software especially if the software is calculated wrong I mean when we send a claim most of the time there is a difference between the right amount we are getting from the insurance and the calculation of the software which is expected sometimes but to correct is the most difficult thing to do with this software, you have to keep trying to get it right Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "Tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2018 Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me. Pros The audit trail built into Maxident helps me keep tabs on what the staff are doing. Changes made to information such as appointment bookings are tracked and let me see who made changes and when. This helps with a number of things, but even on a basic level, if there are questions, you know who to ask for details. You always know who did the work. Cons The mandatory reports printed when closing the day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer RDH. Owner/manager/practitioner Used the software for: 3-5 years ### "good customer service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 18, 2017 Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon. Pros I'm very used to it. I like the possibilities with the prescription pad. I like the accessibility of chart notes Cons Not on mac. Slow awkward perio chart. Abbreviations on perio chart not what I would choose and they aren't adjustable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer dentist Used the software for: 3-5 years ### "Frustrating " 1.0 August 8, 2019 My overall experience is not happy at all and disappointed. Whenever I tried to call and explain my problem many times, they were late to reply. The services isn't what I expected. Technicians do not have enough experience. comparing to what they used to have when I got this software. Whenever I tried to call them, they always put me on hold for too long, promising someone would answer you, but they ended up making me to leave a message, and then hung up. I emailed them and they never reply. They most likely do not fixed my problem. So, the problem is always there. Pros The ONLY thing I like about this software is that it is easy to use. Cons The least thing I like about this software is that it is SLOW to respond. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manger Used the software for: 3-5 years ### "Very pleased with the Company people and Program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2018 The software is the Office Guru! If it is not working, nothing works! Benefits in Office Smoothness, in communication front end to back, Office to Patient, Dentist to Receptionist. Many Many Benefits. Pros Ease to ask for help! By email (response is quick) or by phone (again - they get back to us quickly). Cons Nothing to compare to as we have been using this software for over 10 years. Of the different areas - maxident, maxiviewer and maxi chart - probably the charting is the hardest as each dentist, hyg and dental assistant has their own way of charting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office manager Used the software for: 3-5 years ### "Kris and Noel are absolutely wonderful employees! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 The Maxident team always provides quick resolution to any issues. Customer support, techs and administration is always polite, friendly and effective. Excellent customer care. Thank you Maxident! Pros At a glance the software at appears to be intimidating... but it really isn't! Very simple and straightforward. User friendly. Cons Some tabs/options are not useful. They can be removed for more simplicity Examples: 1. User defined tab in the patient's ledger. 2. Copy name and adress Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner Used the software for: Less than 1 year ### "Maxident basic license is free" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 27, 2018 Good for offices starting out. Can do the basic scheduling and billing. Pros The entire setup is free to start. Once you have it setup, you do need to pay some fees for maintenance and add ons. Customer service is great. They had my 2nd server setup in a few hours. Integrated charting, xrays, and is feature loaded. Cons Ledger not as easy to use as other dental systems. Digital charting and xray imaging require a one time setup fee. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer REGISTERED DENTAL ASSISTANT Used the software for: Less than 1 year ### "Most used dental software" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 10, 2020 Pros Customer service is awesome and they make sure you are helped through out the process. Cons It makes difficult sending pre determinations to the insurance. Lengthy procedure and not much user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/67650/Maxident/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CareStack vs Maxident](https://www.capterra.com/compare/67650-176206/Maxident-vs-CareStack)