# Web+Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Web+Center Software - reviews, pricing plans, popular comparisons to other Data Governance products and more. Source: https://www.capterra.com/p/67731/Web-Center --- # Web+Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Web+Center ## What is Web+Center? Web+Center is a suite of open source, web-based help desk/Service applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. ## What is Web+Center used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Data Governance](https://www.capterra.com/data-governance-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Web+Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.inet-sciences.com&name=Web+Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Web+Center 5.0 (1) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $300 per user, per month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (1) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 5.0 (1) Customer Service 4.3 (2,770) ## Web+Center alternatives [4.6 (92)](https://www.capterra.com/p/83211/HappyFox/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Web+Center Overview ### What company size and specific industries is Web+Center built for? Web+Center is designed for higher education organizations, especially community colleges, and for smaller IT service management companies. It is used by many institutions in the higher education market, including more than a quarter of California Community Colleges, while also fitting the needs of smaller IT support teams and service providers. Features and Usability ### What are the key features of Web+Center? Web+Center offers ticket management, automated routing, alerts and escalation, and SLA management for service desk workflows. It also includes a self-service portal, knowledge base management, real-time chat, call center management, CRM, asset tracking, compliance management, data security, and a mobile app. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Web+Center offer? Web+Center provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and Q&A, while documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Web+Center offer? Web+Center provides chat support. No reviewer feedback about support quality is available, so the user experience with response speed, helpfulness, or common issues cannot be described from catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Customizable Branding Add customized logos and colors to align with company branding Data Security Protect sensitive data for digital privacy Web+Center 13 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Track and manage adherence to policies for any service, product, process, or supplier Add customized logos and colors to align with company branding Protect sensitive data for digital privacy Manage and store data in a database Manage, store and organize emails within the system or via third-party apps Track interaction history by documenting conversations for contacts Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Free Trial Free Version Basic $300.00 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JC Jeff C. IT Director ### "Web+Center is Easy to Use " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.5 4.5 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2015 Pros Personally I like the fact that the software is open source and can be modified to fit your needs. With general knowledge of ASP code, you can custom tailor the software to work with your company or department. Any time I have emailed the vendor, I have quickly received a reply with my questions answered quickly and professionally. Cons There really isn't anything about the software that I do not like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.