# TimeTrex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TimeTrex the right Workforce Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/67868/TimeTrex/reviews --- TimeTrex 4.8 (20) [View alternatives](https://www.capterra.com/p/67868/TimeTrex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TimeTrex Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews BS Bob S Volunteer IT ManagerPublic Policy, 11 - 50 employeesUsed the software for: 6-12 months. “I like that it can be self-hosted, so I don't have to worry about the company going out of business. And the Community Edition offers all the features we needed.“ April 21, 2023 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amaury P. IT Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Timetrex is good for business." May 22, 2025 5.0 As far as today, i have been using it for more than 5 years, and my online complaint in the version I'm using, is that if i have to create something, i need to look for the developer to create it, like a report for taxes for example. Other than that, it does the necessary for tracking time, creating employees report, i use it as a CRM so it does its intended job. Pros To keep track of time for employees is it a good web interface as they just have to log in, i have to create a time sheet, and they just have to clock in and out. Timetrex will give a report of the time, either daily or weekly or however you want it. Cons The interface needs to be a little upgraded to be more user-friendly. I do use it as a user and as admin for a group, lots of things need to be tweaked by code and i don't like that in the community version. Review Source AC Arin C. CEO Human Resources Used the software for: 2+ years ### "Long Time TimeTrex User" July 16, 2025 5.0 Been using TimeTrex for a large number of SMBs since 2008. Solid product, constant improvements, and great support. Pros We are a PEO that work with SMBs. TimeTrex has always worked for our clients. Really like the support staff at TimeTrex, great to work with. Cons The con is a two edged sword. You can make TimeTrex do some really complex things like getting into job costing. So that complexity necessitates a getting the set up right. Getting this right helps us build loyalty with our SMB clients. Switched from [WorkforceHub Time & Attendance](https://www.capterra.com/p/224389/TimeWorksPlus/) Better interface and features when we made the switch. Review Source NW Nicole W. Finance Management Consulting Used the software for: 2+ years ### "Customer Service" April 30, 2021 3.0 Really disappointed. Pros This company was unprofessional, unwilling to work with us. Very disappointed. Cons The people. Unprofessional and unwilling to work with us on a change. Review Source Response from TimeTrex May 4, 2021 Hi Nicole. We're very sorry to hear that you feel disappointed. We looked into your file and it appears that you have been a customer since 2014 and have consistently expanded your usage of our product over those years. You seemed to love it so much that you even had your sister company start using our product shortly thereafter. We also looked into our customer support records and according to those, your staff have always had positive feedback for us too. The product you purchased from us was our On-Site annual renewal subscription. Over this period you benefited greatly from this contract in many ways, not the least of which was consistent pricing and the fact that we went above and beyond on multiple occasions by performing IT related tasks on your server that were outside the scope of our product offering, at no additional charge. As a company we continually strive to always go above and beyond to help our customers, especially if they are in a bit of a pinch. However it appears that several months after renewing for the sixth year, your company made a snap decision to move in another direction. We understand that business requirements change and its impossible for any product to be the right fit in all circumstances. We also understand the importance of honoring any and all contracts that we commit to. As such we were admittedly surprised when you reached out to us and requested to break your contract and receive a refund, despite all the benefits you received from it over the years and despite the fact that you are still using our product to this day. Unfortunately you got quite upset with our staff when we politely declined, but we are all human after all and those things sometimes happen. Of course we will continue to honor our contract for the remaining term and are happy to assist you however we can to make your migration as smooth as we possibly can. We appreciate the opportunity you have given us to share this situation and we wish you and your wonderful staff, that we have had the pleasure of working with over these six years, all the best in the future. KM Karen M. Owner Hospitality Used the software for: 2+ years ### "Timetrex is the most thorough, professional, easy-to-use payroll and attendance" September 29, 2022 5.0 It has been a positive experience using Timetrex over the many years of building my business, and one of the crucial systems that help run the Bowen Island Dog Ranch to helps keep our payroll and attendance on track. I had to close the business for a few months and their support to put the use of Timetrex on hold, and then re-launch it once I reopened, made the difficult and risky decision to close and reopen easier. Pros I have been using Timetrex for over 10 years and it's their support team and the quality of their software that makes it the only software and company I'd recommend and use, to help run any business with staff. Cons Nothing! I literally cannot think of anything negative to say about Timetrex. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP did not have the one-on-one customer support that I needed to help run my small business. And ADP's software was nearly as easy to use. When I needed a direct deposit option, Timetrex developed it and payroll is so easy now. Review Source CN Cindy N. Administrative Assistant Mining & Metals Used the software for: 2+ years ### "Dedicated Subscriber" September 22, 2024 5.0 Overall, I highly recommend TimeTrex for tracking employee time, payroll, and job tracking details. Pros We've been using TimeTrex for many years and have never felt left on our own. The job tracking system has enabled us to narrow the cost of a job in such detail that we are now able to bill a product or service by piece price. The full service payroll is wonderful. The Tech support is amazing, very fast, patient, and thorough. Our needs are put to their team and they will add or change whatever they can for us. The cost of using TimeTrex is very reasonable. Cons There's no 'UNDO' button, when I make an error like Excel has. I would like to see a couple of changes to the invoices. When TimeTrex Techs make adjustments under my username, I would like to see their name in the audit, not mine, to avoid confusion down the road. Review Source Response from TimeTrex September 25, 2024 Thank you so much for the wonderful review! We're thrilled to hear that TimeTrex has been a valuable tool for your business, especially with job tracking and payroll. Regarding the audit log, all actions our support staff perform are at the customer's request and approval, which is why it reflects the requesting person's name. However, the audit log does also indicate that a support team member was acting on behalf of that user, so it has full traceability. We appreciate your feedback and will continue striving to meet your needs! TA Toni A. Accounting Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "TimeTrex CS is awesome!" September 20, 2024 5.0 Very good. Customer service is exceptional in their manner and expertise. Pros Easy to use. Whenever I have a question, customer service always provides the answer. Cons There are a number of applications within TimeTrex that we do not use and we have not seen any instruction on Review Source Response from TimeTrex September 25, 2024 Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our customer service. Regarding the unused portions of the software, feel free to reach out to us anytime or try our new AI Assistant (star icon in blue header at top right of the screen), which can instantly provide detailed explanations on any areas you might need help with. We're always here to ensure you're getting the most out of TimeTrex! Thanks again! PT Phu T. accountant Education Management Used the software for: 2+ years ### "TimeTrex experience" September 23, 2024 5.0 it's good to work, easy to identify the payroll problem but it takes sometime to train the new gen z for this app Pros can customize the payroll for special adjustments, process accurately Cons Take some time to master, the design is old Review Source Response from TimeTrex September 26, 2024 Thank you for the glowing 5-star review! We're over the moon to hear that TimeTrex is helping you customize payroll with ease and accuracy. We understand that mastering it takes a bit of time, especially for new users, and we're always looking for ways to improve. Your feedback is valuable and helps us enhance the user experience. Thanks again for sharing your thoughts! Jessica M. Contract Corporate Recruiter Financial Services Used the software for: 1-2 years ### "Useful, but Convoluted" February 1, 2019 3.0 It has been fantastic for time keeping for personal reasons. However, the interface is a very busy and inconsistent when viewing it from different pages/features. I've struggled to locate what I was searching for on multiple occasions, usually resulting in frustration and starting all over from the original interface I'm familiar with. I would love to see a more streamlined view with each feature readily accessible from the same place regardless of what page you are on. Pros I utilize it daily to keep track of my actual work hours as I'm an independent contractor. I like to be able to reference exact hours and use it if there is any question as to when I worked. It is great for helping me keep track of the hours down the the minute for that day, week, and pay period. It is reliable and easily accessible from anywhere. Cons There's SO MANY features that it almost deterred me from giving it a try in the first place. And to this day, even the thought of venturing outside of the couple of features I have explored is a bit intimidating. It's a bit difficult at times when there are unnecessary pop ups that could have been easily bypassed in the design or a change in the accessibility of a feature based on the where you are on the website. Review Source NC Nicholas C. President Accounting Used the software for: 2+ years ### "Best Time and Attendance Software Hands Down!" February 17, 2023 5.0 Their support team treats all request VIP. Best support there is. Pros I've been using TimeTrex for several years. And I've had the unfortunate experience of using competitors (some well known brands) and nothing compare to TimeTrex. Overall it's the best. Cons Cant think of it. Maybe that it could be complex, but it's not TimeTrex it's just the nature of the beast. TimeTrex has many features that dive into complex topics; however once you configure it to do what you need it's the best. Review Source VR Verified Reviewer Manager Maritime Used the software for: I used a free trial ### "Love Timetrex" July 15, 2019 5.0 Very good! Pros The software is very good. It makes time tracking of employees easy. Cons Limitations in a few areas. Would like to see stronger messaging features, like auto messaging when clock in or out. Review Source LB Lynda B. Finance and HR Manager Food Production Used the software for: 2+ years ### "Time Trex review" November 4, 2019 5.0 From set-up to now I never feel like I'm inconveniencing them when I call and ask questions, and at first there where several phone calls and now maybe 1 every two or three months. Their customer service is amazing and other companies should follow their lead. Thank you Pros The software is very easy to learn and for the most part just a few clicks of the mouse and the program becomes familiar and for the more difficult pay feature the help desk is there for you. Help desk is amazing and doing some customer items for our business was easy...for me and Time Trex made it seem like run of the mill for them. Cons At first had a hard time with the ROE's but with changes done by Time Trex they are now very easy. Reason for choosing TimeTrex Best option for our business and it was an all in one solution. Review Source BS Bob S. Volunteer IT Manager Public Policy Used the software for: 6-12 months ### "Professional quality and very capable software" April 21, 2023 5.0 The community support forum has been helpful both in resolving software bugs and answering my questions. Pros I reviewed 17 time-tracking software packages and found TimeTrex to be most capable and well-designed of all of them. I like that it can be self-hosted, so I don't have to worry about the company going out of business. And the Community Edition offers all the features we needed. Cons Would have preferred that it supported MySQL rather than Postgres, since we already have lots of applications running with MySQL, as well as having backup procedures in place. But once we got over the learning curve of Postgres, it was not a big deal. Reason for choosing TimeTrex Full featured, well designed, and free! Review Source LB Lisa B. Administration Manager/HR Food & Beverages Used the software for: 2+ years ### "Awesome Service" November 12, 2020 4.0 The software is great and love how easy it is to process payroll. The tech support is great, very helpful group of people and always willing to go the extra mile. Pros This software is easy to use, very user friendly and they are always updating to improve. Cons There are too many options when trying to figure out reports. Reason for choosing TimeTrex Easy set up and willing to walk through the process as well as easy to use demos. Review Source HY Hofsep Y. Regional Loss Prevention Manager Security and Investigations Used the software for: 2+ years ### "Great software" February 5, 2020 5.0 It is a great software to have if you need scheduling, time and attendance and accounting software. It will not only meet your needs, but will also exceed it. Pros We loved running reports. It made our lives much more easier by generating automatic schedules reports and have them emailed to our clients on specific days/times. Phenomenal feature. The ease of scheduling was another feature. Cons mobile app made little to no-sense and seemed very outdated with very little functionality. Review Source Response from TimeTrex February 28, 2020 Thanks for taking the time to post your review Hofsep. Just so you know we are working on an exciting new mobile app that will have much more functionality. Keep an eye out for that in the coming months. MR Mbonjo R. Network Engineer Computer & Network Security Used the software for: 6-12 months ### "Best and most outstanding workforce management software" March 12, 2023 5.0 Overall, this software is top notch. I recommend this software to all users Pros I love this software for it's unique nature of payroll management.TimeTrex simplifies payroll management automating time and attendance data collection Cons I haven't experienced any defects using this software Review Source SS Sophie S. Administrator Internet Used the software for: 1-2 years ### "Payroll everywhere" June 4, 2019 5.0 With Timetrex, now we are able to run payroll on time. Management can view reports online which a good functionality. Pros Timetrex is the best payroll software I have come across so far. You can track Employee attendance, you can even monitor it. You can access the software wherever you are because it's web based. Cons You need some programming basics for you to create new taxes for countries. Review Source BA Bilal A. IT Director Retail Used the software for: Less than 6 months ### "Matter of satisfaction" November 30, 2019 5.0 Overall experience is great. Pros 1.feature rich 2.detailed interface 3.well reporting Cons 1.no option for static rounding options. 2.Rounding options not working for specific start stop window. it rounds punches even if employee is late or put of window range. 3.no plug-ins or solution available for ZKteco devices. Switched from [Open Time Clock](https://www.capterra.com/p/129987/Open-Time-Clock/) functionality and reports Review Source Response from TimeTrex December 2, 2019 Thanks for your review of TimeTrex Community Edition Bilal, we greatly appreciate it. Regarding the items that you mentioned, please consider reaching out to us as they can all be addressed in the Professional Edition of TimeTrex. SG Samatha G. Controller Construction Used the software for: Less than 6 months ### "Great system!" February 25, 2020 5.0 So glad we switched to this software. Pros This software has cut my payroll process down over half the time I normally take to process payroll. Cons It's is difficult to get set up and going but the customer support is amazing on getting it tailored to your needs and once it's set up it works great! Review Source Response from TimeTrex February 28, 2020 Thanks for taking the time to write this review Samantha, we greatly appreciate all your kind words. KB Kristy B. GM Used the software for: Less than 6 months ### "Like that you can use it from your phone" April 24, 2018 5.0 Pros They have an option to where you can use it on your phone. This makes it convenient because I travel for work a lot and don't always have access to a computer to clock in. Cons Haven't been using this long enough to encounter any issues as of yet. Seems like everything has been pretty simple to figure out. Review Source SH Samantha H. Manager Used the software for: Less than 6 months ### "I use this as a manager at a go kart track and like it a lot." April 24, 2018 5.0 Pros The payroll system is fast, easy, and easily printable. It is also easy to add, delete, and edit timepunches. Cons I do not like how intricate the passwords need to be, almost to the point of them being comically long. Review Source Similar Products Featured ## Related categories [Attendance Tracking](https://www.capterra.com/attendance-tracking-software/)[Payroll](https://www.capterra.com/payroll-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.