# Manhattan SCALE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Manhattan SCALE the right Warehouse Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/679/Manhattan-SCALE/reviews --- Manhattan SCALE 4 (10) [View alternatives](https://www.capterra.com/p/679/Manhattan-SCALE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Manhattan SCALE Ease of use 4.2 Customer Service 4.2 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Merchandising Assistant Retail Used the software for: Less than 6 months ### "Runs our DC and web smoothly" April 25, 2018 5.0 Pros I like how this makes dropping orders to distribution center so streamlined and automated. We often find it much faster for vendor fulfilled orders than the old system we used to use. Cons We have had issues with generating the correct reports to catch the right date range of orders, and for that reason will occasionally have to run a report that will catch anything that was missed. Review Source DH Devin H. Inventory Control Coordinator Consumer Electronics Used the software for: 2+ years ### "User friendly for Scale and some 3PL" June 25, 2017 4.0 It's been a great tool to learn warehouse management on, using it to learn all the different aspects of warehouse logistics, such as inbound receiving, sorting stocking to outbound picking, packing, and manifesting as well as the inventory control aspects. Pros It has always been easy to learn and use in the environment I use it in, great for inventory control, inbound, and outbound environments. Having our own dedicated WMS team that writes our scripting from SQL Server is a great help, and we have recently undergone a substantial go-live software update to Scale, which is never easy, but wasn't as rough as it could have been. Using additional software that Scale has to constantly communicate with in our company, such as Dovetree and Accuterm MDS, ours is a bit complicated, especially having multiple virtual warehouses to keep in balance at the inventory level, but we make it work. Cons Customization and mods can get expensive, and this is something we are currently experiencing in our environment due to our recent software update. We lost some mods that worked really well, and getting them back on our newer updated version will likely take time to get it back to being as seamless as our older version was, especially on our new handhelds (rf units) that we use in our D.C. verses desktop version of Scale. Review Source pR prabhakaran R. Used the software for: ### "Manhattan wmos" April 18, 2017 3.0 It was very user friendly. Certainly prefer this tool. Customer service is good and people were friendly. There is lot of interesting functionalities on warehouse management. Review Source DF Daryl F. Used the software for: ### "A review of Manhattan Scale" April 4, 2017 4.0 Scale is a flexible WMS that runs on a Microsoft Windows platform using SQL Server as the database. It has a lot of features to compete with a tier one WMS but is simpler to use. Although includes a basic Yard and Labor modules these are very basic when compared to tier one offerings in those areas. Integrates well with Manhattans Billing Management solution making it a useful WMS for a 3PL. Architecture is evolving to a web services based architecture with some of the new features. Easy to implement and integrate with other applications provided Manhattan already has an integration point. Custom development is expensive and can be a timely process. Review Source JH Justin H. Used the software for: ### "Manhattan Review" April 6, 2017 4.0 Our company is the number one user of Manhattan and it has provided us with great solutions to meet the operational needs. However, the cost of tier 1 WMS has always been challenged. Review Source SD Scott D. Used the software for: ### "Excellent poroduct very easily supported and user friendly. " April 4, 2017 4.0 Works very well. Excellent poroduct very easily supported and user friendly. It has been working since original implementation and is awesome product Review Source SS Shaya S. Used the software for: ### "Great product better support and design needed" April 5, 2017 5.0 Great back end software but needs improved product support and design is clunky and outdated. No other competitors come close so i guess no need. Review Source SG Scott G. Used the software for: ### "Scale WMS implementation " April 5, 2017 4.0 Great overall experience with Manhattan Associates. Their design phase was outstanding and their implementation team was outstanding Review Source PR Prabhakaran R. Used the software for: ### "Manahaatan warehouse management system" April 5, 2017 4.0 Has lot of good options and customer service is good, i would highly reccomend this software to other users Review Source QN Que N. Used the software for: ### "Customer Support is very efficient" April 5, 2017 3.0 Solutions processing and project turn around time... Would recommend this WMS and l LM software to any DC Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.