# ChainDrive Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ChainDrive Software - reviews, pricing plans, popular comparisons to other Enterprise Resource Planning products and more. Source: https://www.capterra.com/p/67920/ChainDrive --- # ChainDrive Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ChainDrive ## What is ChainDrive? ChainDrive is a complete end-to-end solution that is flexible, scalable and affordable; providing Apparel, Footwear, Jewelry and Specialty Retailers, E-tailers and Wholesalers with a fully integrated system that maximizes productivity, improves efficiencies, and harmonizes processes across all channels. From Point of Sale, Merchandising, Operations, Product and Inventory Management, Planning, Warehouse Management and Web Order Fulfillment all the way through to Financials. ## What is ChainDrive used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$1000 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChainDrive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://chaindrive.com&name=ChainDrive) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChainDrive 3.5 (11) VS. [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting Price CA$1000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (11) Ease Of Use 4.2 (242) Value For Money 3.5 (10) Value For Money 4.2 (218) Customer Service 3.9 (11) Customer Service 4.1 (227) ## ChainDrive alternatives [4.4 (195)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (2,041)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,306)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.8 (186)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Commission Management Tracking, calculating, and paying commissions and earnings to employees CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Accounts Record customer information, purchase history, and other notes Discount Management Track products that are for sale at a reduced price or part of coupon promotions eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products ChainDrive 26 features Scan barcodes to ensure accurate pricing and label tracking Tracking, calculating, and paying commissions and earnings to employees Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes Track products that are for sale at a reduced price or part of coupon promotions Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Digitally sign online documents Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Plan, manage, and track the financial activities of an individual or organization Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Track and manage inventory levels to maintain proper supply Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Facilitate the process of ordering and the mail delivery of products Provides intelligence to make the right inventory purchasing decisions. Manage and support multiple locations Manage and track customer orders for goods, investments, or any other purchases Automate order processes to improve operational efficiency in fulfillment, shipping, and more Accept and process customer payments for products or services using hardware and software Create, send, and track purchase orders and their statuses View and track pertinent metrics to find patterns and gain insights from data For retailers Track and facilitate returns of products sold Reports specific to sales analysis for trends and strategies Manage and track operations and inventory within warehouses Get Advice We can help you find the software with the features you need. Features 3.5 (10) 3.5 Based on 10 reviews ## Pricing Value for money 3.5 (10) Basic CA$1,000 Value for money 3.5 (10) 3.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (11) 3.9 Based on 11 reviews ## User reviews Overall rating 3.5 Based on 11 reviews Filter by rating 5(1) 4(5) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent NM Nora M. Systems and Accounting Manager Retail ### "We have used Chaindrive now for 8 years and it's been very reliable and functional for our needs." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 21, 2018 It does what it's supposed to do without extra stuff added that we don't need Pros Integration of platforms, all in one solution. Very reliable and has all the functionality that we need. Cons Not as easy to use at POS level as other software, support can be hard to reach at off hours. Some report writing functions are difficult to set up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Lori B. Retail/Admin Assistant ### "The transition from the old Chaindrive to the new system was long and there are still issues. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 19, 2018 Pros The reports are more detailed There are more functions that are very useful in the employee maintenance section and standard reports (automatic report generation and emailing capabilities). However, since we do not use Chaindrive for accounting purposes, there are a lot of features that we cannot comment on. Cons Creating a PO manually is not nearly as easy as it used to be. Now products have to be imported and associated with a PO otherwise the matrix is empty. The receiving module is more confusing The introduction of more logic to the new system, while it should be a good thing, has caused problems with revising a product that already exists. I cannot update/revise a product if it is already in the system whereas before I could. Searching for a customer name/purchases made by a customer is much harder to find. I used to be able to pull a sales report by customer much easier and faster Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AE Ash E. Director of Systems Retail ### "a complete retail software application" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2018 manage business operation successfully in reasonable budget Pros One package software application for retail business Accounting-Merchandising - POS- EDI - Omni Channel - Enterprise easy to integrate with 3rd party, friendly use Cons users like it, user like to use it, friendly use, not too much support for users, build a different usages for different users, easy & friendly to use not too many issues reported Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EP Edward P. Business Manager Retail ### "review title " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 21, 2017 Not user friendly enough. No backup video training available or if there is, there is no link to it. Locks when printing in accounting functions. No easy access to simple reports. Pros n/a Cons reporting Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Martin T. It Director Retail ### "Multidev Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 9, 2017 We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good. Pros Really Flexible, they are building new options every year. Cons Sometime they should ask questions and idea to their customer when the are building or doing some big changes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2017 Thank you Martin for taking the time to review ChainDrive. We truly value our 15 year partnership and look forward to helping your business grow in the years to come! LJ Lisa J. CFO Retail ### "MultiDev Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2017 POS is super easy. Ease of navigation and use of the HO/SF is somewhat cumbersome. We find the MultiDev family to be a committed partner in the success of our business processes! Pros True multistore functionality. User friendly at the POS level. Ability to configure for our specific needs. Cons Our unique industry has presented some challenges to the software development process. We find the PO process to be a bit more cumbersome than our previous system, but are working to streamline that with MultiDev Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2017 Hi Lisa, Thank you for taking the time to review ChainDrive. We value your input! We look forward to our many years of partnership! JA Jessica A. Director of Operations Retail ### "Chaindrive feedback" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 February 8, 2017 Not overly impressed with the support post deployment. We were told there would be a second level of training for advanced reports and features once we had settled in and grown comfortable with the system. We have asked repeatedly for this next step in the training, but we were told it does not exist. Often times when we submit support emails, the person responding has not taken the time to read the content of the email. They call and ask us to tell them what's wrong. We always make sure to send detailed emails with an explanation of the issue, supported by screen shots. Pros It makes easier to manage our inventory. Cons Reports are often incorrect or doesn't match from one day to the next. We find working the reports very difficult because no one has been able to explain exactly how to use each report the way we want, which was something we were told would be provided. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2017 Hi Jessica, We're so sorry to hear about your experience with our support department as well as your issues with the ChainDrive reporting. We can assure you that we are working on many internal initiatives that will focus on our clients satisfaction on product and service. Please contact your account representative and we will take the necessary steps to solve your issues. Thank you for taking the time to review ChainDrive. CC Candace C. Controller Security and Investigations ### "Satisfactory" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 February 8, 2017 Sorry I can't give you a better review, but we do have functional issues with the program and we have issues with your support desk. We often send complete backup information when we call support with an issue, but they never read our supporting documentation. This is a waste of our time to have to repeat ourselves and often it's harder to put into words what we can show in screen shots. Hoping for an improvement in your support department. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2017 Hi Candace, We're so sorry to hear about your functional issues with ChainDrive and your issues with our support department. We aim to offer our customers the best product, support and satisfaction possible. Please contact us and we'll be happy to work with you to rectify the situation. Thank you for taking the time to review ChainDrive. SG Seth G. Director of Planning & Operations Retail ### "Great Potential but Falls Short of Potential" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 February 8, 2017 We purchased ChainDrive over 8 yrs ago as a replacement for a current POS/ERP system we were currently using. The main reasons for purchase were POS replacement, dynamic reporting, replenishment, OTB, and CRM management (loyalty, targeting, etc). Unfortunately, the reporting is the only feature that seemed to improve over our previous ERP system. That being said, the terms, labels, and layout are not commonly used in the retail environment. The data also has to be checked and "rerun" periodically to be correct. We have never been notified of version updates. Any updates have been researched and pursued from our end. Many of the things that never worked, like replenishment, were promised to work after a version upgrade but still never did. OTB is a "different" set of numbers than the reporting data and can vary greatly based on activity other users input or change on the hierarchy or product side. It causes great issues for us as some members of our team use the Stats reports and others use OTB data and can be going off of different numbers. Also, very few support center associates understand OTB and tickets can take months to resolve or respond to. In truth, the issues I have listed are also mostly viewed as our company grumbling about things that is "our fault" or our job to fix. The lack of customer focus or care from a higher level is disappointing at best. Having extensive experience with ERP systems over 30 years, both large and small, I would not recommend this software to other retailers. It is designed, in my mind, without end user consideration or feedback. Pros If you are technical, the reporting features are robust in general. Store Planning Cons OTB uses different data and calculations than the other reporting and thus differs. Replenishment does not work Issues are viewed as users fault Many places or data points that can be accessed erroneously to cause user issues Expensive to not be 100% completely working Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2017 Hi Seth, Thank you for taking the time to review ChainDrive. We are disappointed to learn of your dissatisfaction with ChainDrive and the many issues that you have experienced. We hope that our relationship over the last 8 years has had some benefit to your company. We take all reviews very seriously and will take the necessary steps to make things right. Our customers satisfaction is of the utmost importance. DG Dino G. Retail Operations Manager Retail ### "Great User Friendly Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 8, 2017 ChainDrive is a very intuitive, user friendly software. I've had great experiences dealing with the customer support team, they are very responsive and walk you through any issues with ease. Keep up the good work! Pros Easy to use Cons Takes a lot of steps to get to where you want to go Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2017 Hi Dino, Thank you for taking the time to review ChainDrive. We are happy to hear of your satisfaction with our product and your great experience with our support department. [View all Reviews](https://www.capterra.com/p/67920/ChainDrive/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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