Multidev Technologies

ChainDrive

3.5 / 5 8 reviews

Who Uses This Software?

Multidev provides the mid-size retailer, a sophisticated, completely Integrated Retail Management System.


Average Ratings

8 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $1,000.00/one-time/user
  • Deployment
    Installed - Windows
  • Training
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Multidev Technologies
  • chaindrive.com
  • Founded 1997
  • Canada

About ChainDrive

ChainDrive is a complete end-to-end solution that is flexible, scalable and affordable; providing Apparel, Footwear, Jewelry and Specialty Retailers, E-tailers and Wholesalers with a fully integrated system that maximizes productivity, improves efficiencies, and harmonizes processes across all channels. From Point of Sale, Merchandising, Operations, Product and Inventory Management, Planning, Warehouse Management and Web Order Fulfillment all the way through to Financials.


ChainDrive Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking

ChainDrive Reviews Recently Reviewed!

review title

Feb 21, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: n/a

Cons: reporting

Overall: Not user friendly enough. No backup video training available or if there is, there is no link to it.
Locks when printing in accounting functions. No easy access to simple reports.

Recommendations to other buyers: Need to have help videos for new employees

Multidev Review

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really Flexible, they are building new options every year.

Cons: Sometime they should ask questions and idea to their customer when the are building or doing some big changes.

Overall: We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good.

Recommendations to other buyers: For this software or any Erp system, make sure you have enough resources in your company. You need some internal help to maintain the system and the databases.

Vendor Response

by Multidev Technologies on February 17, 2017

Thank you Martin for taking the time to review ChainDrive. We truly value our 15 year partnership and look forward to helping your business grow in the years to come!

MultiDev Review

Feb 08, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: True multistore functionality. User friendly at the POS level. Ability to configure for our specific needs.

Cons: Our unique industry has presented some challenges to the software development process. We find the PO process to be a bit more cumbersome than our previous system, but are working to streamline that with MultiDev

Overall: POS is super easy. Ease of navigation and use of the HO/SF is somewhat cumbersome. We find the MultiDev family to be a committed partner in the success of our business processes!

Vendor Response

by Multidev Technologies on February 17, 2017

Hi Lisa, Thank you for taking the time to review ChainDrive. We value your input! We look forward to our many years of partnership!

Chaindrive feedback

Feb 08, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It makes easier to manage our inventory.

Cons: Reports are often incorrect or doesn't match from one day to the next. We find working the reports very difficult because no one has been able to explain exactly how to use each report the way we want, which was something we were told would be provided.

Overall: Not overly impressed with the support post deployment. We were told there would be a second level of training for advanced reports and features once we had settled in and grown comfortable with the system. We have asked repeatedly for this next step in the training, but we were told it does not exist.

Often times when we submit support emails, the person responding has not taken the time to read the content of the email. They call and ask us to tell them what's wrong. We always make sure to send detailed emails with an explanation of the issue, supported by screen shots.

Recommendations to other buyers: Offer better training from the start, more support in the advanced functions and features, like reporting. A written manual would also be nice. We went ahead and wrote one ourselves for both the POS and SmartForms.

Vendor Response

by Multidev Technologies on February 17, 2017

Hi Jessica, We're so sorry to hear about your experience with our support department as well as your issues with the ChainDrive reporting. We can assure you that we are working on many internal initiatives that will focus on our clients satisfaction on product and service. Please contact your account representative and we will take the necessary steps to solve your issues. Thank you for taking the time to review ChainDrive.

Satisfactory

Feb 08, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Sorry I can't give you a better review, but we do have functional issues with the program and we have issues with your support desk. We often send complete backup information when we call support with an issue, but they never read our supporting documentation. This is a waste of our time to have to repeat ourselves and often it's harder to put into words what we can show in screen shots. Hoping for an improvement in your support department.

Vendor Response

by Multidev Technologies on February 17, 2017

Hi Candace, We're so sorry to hear about your functional issues with ChainDrive and your issues with our support department. We aim to offer our customers the best product, support and satisfaction possible. Please contact us and we'll be happy to work with you to rectify the situation. Thank you for taking the time to review ChainDrive.

Great Potential but Falls Short of Potential

Feb 08, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: If you are technical, the reporting features are robust in general.
Store Planning

Cons: OTB uses different data and calculations than the other reporting and thus differs.
Replenishment does not work
Issues are viewed as users fault
Many places or data points that can be accessed erroneously to cause user issues
Expensive to not be 100% completely working

Overall: We purchased ChainDrive over 8 yrs ago as a replacement for a current POS/ERP system we were currently using. The main reasons for purchase were POS replacement, dynamic reporting, replenishment, OTB, and CRM management (loyalty, targeting, etc). Unfortunately, the reporting is the only feature that seemed to improve over our previous ERP system. That being said, the terms, labels, and layout are not commonly used in the retail environment. The data also has to be checked and "rerun" periodically to be correct.
We have never been notified of version updates. Any updates have been researched and pursued from our end. Many of the things that never worked, like replenishment, were promised to work after a version upgrade but still never did.
OTB is a "different" set of numbers than the reporting data and can vary greatly based on activity other users input or change on the hierarchy or product side. It causes great issues for us as some members of our team use the Stats reports and others use OTB data and can be going off of different numbers. Also, very few support center associates understand OTB and tickets can take months to resolve or respond to.
In truth, the issues I have listed are also mostly viewed as our company grumbling about things that is "our fault" or our job to fix. The lack of customer focus or care from a higher level is disappointing at best.
Having extensive experience with ERP systems over 30 years, both large and small, I would not recommend this software to other retailers. It is designed, in my mind, without end user consideration or feedback.

Recommendations to other buyers: Our company does not perceive the value long-term, loyal customers represent to the company. If you have a technical, user-manual focused team that will follow processes to a "T" and understand it is designed outside of normally accepted retail procedures.

Vendor Response

by Multidev Technologies on February 17, 2017

Hi Seth, Thank you for taking the time to review ChainDrive. We are disappointed to learn of your dissatisfaction with ChainDrive and the many issues that you have experienced. We hope that our relationship over the last 8 years has had some benefit to your company. We take all reviews very seriously and will take the necessary steps to make things right. Our customers satisfaction is of the utmost importance.

Great User Friendly Software

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use

Cons: Takes a lot of steps to get to where you want to go

Overall: ChainDrive is a very intuitive, user friendly software. I've had great experiences dealing with the customer support team, they are very responsive and walk you through any issues with ease.
Keep up the good work!

Recommendations to other buyers: Simplify steps

Vendor Response

by Multidev Technologies on February 17, 2017

Hi Dino, Thank you for taking the time to review ChainDrive. We are happy to hear of your satisfaction with our product and your great experience with our support department.

Cutting Edge Tech

Dec 08, 2009
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Fully Intergrated Solution, no need for add-on modules
Handles all aspects of my business,end-to-end.
Provided custom modifications to me our special requirements. Totally scalable.
Offers cutting edge tools such as OTB, Store Budgeting and Mobile Marketing in addition to a full ERP solution for retailers between 10 and 130 stores.
The company has a sound and comprensive Implementation Methodology which successfully quided the implementation.

Cons: Did not offer a complete web-engine. However, they did supply a fully functional e-commerce gatework that works well with my web provider

Overall: Although not as well known as some of the "Big" names in ERP solutions, it offers all of the functionality and much more. All of this at a fraction of the big name pricing.